email change advised from virgin?
 

Got an email from virgin this morning telling me to click for Email Outlook express update.

What are virgin upto?

Is there some hidden agenda buried in this kind of patch, perhaps its lets virgin know what you are getting in attachments?

Never trust changes without full disclosure of what is in the update.

Mind you I havent been getting mail notifications from a few forums I take part in using O/E, is this what it is all about?

Re: email change advised from virgin?
 

If you are a Blueyonder account holder you will have received an emaail similar to the link below advising you to change the port numbers or use the tool, if you do not change the port numbers then very shortly your email will stop working, your choice.

https://www.virginmedia.com/account/...ngs-change.php

Re: email change advised from virgin?
 

Your advice is noted, but it also carries a threat which I think is wrong, also you have not stated what other hidden changes might have been made?

Re: email change advised from virgin?
 

It's a configuration change that's needed due to Virgin changing how they operate their mail servers, due to migration of the email backend to another provider(gmail). Virgin have produced an autoconfiguration program to make this change easy for non-technical users, nothing more.

You can make this change yourself, you don't need the program if you're comfortable with altering the settings yourself.

Re: email change advised from virgin?
 

Can you copy the text of the email please, plus any links that are in there?

Re: email change advised from virgin?
 

Spot on (the bit in red). That's why I did the changes manually.

Re: email change advised from virgin?
 

Re: email change advised from virgin?
 

No hidden changes apart from being migrated to the Googlemail platform, if you want you can change the settings yourself as full instructions are on the website via the same links.

If you are feeling this paranoid about the migration then try another email provider such as http://www.gmx.com/ or get your own domain for a few pounds a year.

Re: email change advised from virgin?
 

What "threat" exactly ?

Re: email change advised from virgin?
 

Presumably the same threat as installing anything on your PC

It's like saying your not going to update windows with latest patches just in case Microsoft slip something in to spy on you email, or let them know the contents of the documents and spreadsheets.

<Wanders off to get my tin foil hat>

Re: email change advised from virgin?
 

What kind of threat can the be when all it involves is changing your port settings to the new Google platform ones, as for them viewing your attachments, exactly how many staff do think they would need to do that considering the millions of email accounts on their systems.:erm:

Re: email change advised from virgin?
 

Toto have you now got the link?

Re: email change advised from virgin?
 

It will only include the same information as my post above http://www.cableforum.co.uk/board/35026502-post2.html

Re: email change advised from virgin?
 

I tried to run the utility that Virgin provided and it hung my PC up.

Then I used the manual settings, changed the Port numbers and used my full email address for logging on and couldn't connect to email at all.

Has anyone else with a blueyonder account had a problem?

I've changed the settings back and am OK for now, but obviously I will need to change them before the platforms change for good.

Peter

Re: email change advised from virgin?
 

The problem with supplying a program to adjust people's settings is simple. That may not be all it does. It could install a trojan. It could go through all your files looking for any evidence of passwords or account nos.

You can argue that you should download files from legit websites, and you should. However criminals are very good at making their emails, and even websites *look* like they are from the company and therefore appear legit. It doesn't help when certain companies (e.g. PayPal) advise users not to click account links in any emails while happily providing account links in emails.

Re: email change advised from virgin?
 

Well, I've tried to change it both using the programme & manually. It doesn't work. Ntlworld settings are still working fine though.

I'm using MS Outlook, which I gather there maybe a problem with. A radical idea, but maybe they should have tested this first ?

Re: email change advised from virgin?
 

Here's a quick guide as to the settings that has worked for myself and others.

Assuming your using outlook 2007 (will be the similar for earlier version)

Email settings.
Your name: What you like to be known as
Email address: email@blueyonder.co.uk
Account type: POP3
Incoming mail server: pop3.blueyonder.co.uk
Outgoing mail server: smtp.blueyonder.co.uk
Username: email@blueyonder.co.uk
Password: email password
Tick remember password (optional but handy)
No Tick Require logon using Secure Password Authentication (SPA)

Click more settings

Outgoing server tab.
Tick My outgoing server (SMTP) requires authentication
Select either: Use same settings as my incoming mail server or Log on using, with the username and password filled in with the correct details
No Tick Log on using Secure Password Authentication

Advanced tab.
Incoming server (POP3): 995
Tick This server requires an encrypted connection (SSL)
Outgoing server (SMTP): 465
Tick This server requires an encrypted connection (SSL)

Re: email change advised from virgin?
 

I can't find the list of email clients that VM "support", but I seem to remember MS Outlook is not on it. Of course they can't be expected to know about, have installed, test and so "support" every client program that exists, but Outlook is a surprising omission.

Edit: found it http://help.virginmedia.com/system/s...ice.controller.

Re: email change advised from virgin?
 

Outlook is not supported as it is part of a software package that does not come pre installed with your operating system and is also classed as a business tool, so out of our Support Scope and both counts.

Re: email change advised from virgin?
 

It is however fully supported by VirginMedia Digital Home Support ;)

Re: email change advised from virgin?
 

Which is not a Virginmedia Company.;)

Re: email change advised from virgin?
 

Problem I had when I changed my settings (outlook express) avast said it could not do a virus scan on incoming emails with SSL ticked, when I unticked it, I couldn't connect to download.

So my question is does Google mail do a virus scan before I receive my emails?

Re: email change advised from virgin?
 

I don't suppose the number of customers using Outlook has any influence? :rolleyes: And Thunderbird is supported? :confused:

Re: email change advised from virgin?
 

No neither are supported as both are not part of your operating system and therefore have to be installed.

The is setup advice in the Help section for both of these but no phone support just click HERE

They are both easy to use and I use Thunderbird on Linux.

Re: email change advised from virgin?
 

Looks like I'll be sticking with ntlworld settings & MS Outlook, it still works. I have got Outlook Express but the junk email filters on MS Outlook work very well.

I'd guess many will use Outlook as you can buy MS Office software cheap via a work licences, and lots do so. Think Virgin have miscalculated here. Don't see why we should have to change my email software just because Virgin can't work out/be bothered to properly support customers.

Re: email change advised from virgin?
 

My post above advises that we do not support 3rd party software, so not a question of being bothered about it, but more about not being within our Support Scope.

the are sections within the help section with setup advice for Outlook.

Re: email change advised from virgin?
 

This is easily fixed, open Avast 5, on the left, click real-time shields, mail shield, on the right, click expert settings then select SSL Accounts, then click Add.

Input these and it should scan incoming mail fine.

For IMAP use these.

Host Name - imap.virginmedia.com
Protocol - IMAP
Port - 993
Encryption - SSL

For POP3 use these.

Host Name - pop3.virginmedia.com
Protocol - POP3
Port - 995
Encryption - SSL

And for outgoing mail use this for POP3 or IMAP

Click add again and add this.

Host Name - smtp.virginmedia.com
Protocol - SMTP
Port - 465
Encryption - SSL

Re: email change advised from virgin?
 

Thanks for that info, when I checked avast had already added them.

Re: email change advised from virgin?
 

Masque old chap - I have received said email and am embracing whole-heartedly the move to the Googleness, so set about doing what it tells me to in Thunderbird.
I tried the port change and all failed. Reverting back to ports 25 and 110 and all's well again.
Am I to presume I need to wait until all fails before I make the change?
No biggie, just wanted to know best course of action.
Thank-you kindly.

Re: email change advised from virgin?
 

If you have been migrated it should just work, my @blueyonder.co.uk account works fine with the new settings.

How do I check my e-mail settings in Thunderbird?

How do I set up Thunderbird?

Re: email change advised from virgin?
 

Oh, I see.
I thought we needed to change ports etc a la Google.

Cheers for that.

Re: email change advised from virgin?
 

Let us know if it worked.

Re: email change advised from virgin?
 

I've not done anything mate. It just works as it always has.