VM change of email address?
 

Looks a bit suspect? :dunce:

Re: VM change of email address?
 

FAKE!!!!!!!!!!!!!!!!!!!!

That is not a Virginmedia email address.

Re: VM change of email address?
 

I've had one of these too. It would be a very weird address for them to be using.

Re: VM change of email address?
 

I have just received the email, it looks very suspect.

Re: VM change of email address?
 

As I said above it is fake!!!!!!

Re: VM change of email address?
 

Weird though as normally a fake involves a scam address, the subdomain given can only belong the vm.. So what's the point in it??

Re: VM change of email address?
 

The point is that email.virginmedia.com resolves to Virgin Media:

So, adding a few extra bits before the legitimate domain then could confuse some people into thinking its a legitimate email from Virgin Media. It's a known phishing trick that can fool the unsuspecting person.

The email though is making an unusual request, well it would seem unusual at first:

That does not look like a phishing email, except that because Virgin are now using Google for their email platform, white listing an email address will almost guarantee that even if the content is marked as spam by Google's Postini spam filter, it will still drop into the mailbox.

This is a very clever precursor to what looks like a future strategy of phishing emails aimed at Virgin Media.

Interesting as well is this:

That needs looking into.

---------- Post added at 12:32 ---------- Previous post was at 12:24 ----------

Taf, were there any links in that email sir?

Re: VM change of email address?
 

The "Here's how" was a clickable link which I killed on posting... just in case someone clicked on it in here.

I've binned it now, so don't know where the link pointed to.

Re: VM change of email address?
 

Hmmm, interesting..........if anyone else still has the email, could they PM me the link please.

So, probably a full blown phishing email then.

Re: VM change of email address?
 

I have the mail if your still needing it?

Re: VM change of email address?
 

If you can PM me the link they have in it, that would be cool.

Re: VM change of email address?
 

done, with the "unsubscribe" link as well. I couldn't fit the "privacy" and "about us" links but I think they are similair to the "heres how":)

Re: VM change of email address?
 

Thanks Scrubbs.

I have to be honest, I'm a bit baffled with this one.

On the one hand, this is not a phishing attempt, as it does not ask you to give up any important information. On the other hand though, I just don't see why Virgin Media would change a marketing address and ask its customers to update their address book.

I've checked the link supplied by Scrubbs, it looks legitimate of sorts.

It takes you to a page that gives instructions on how to white list an email address for various email clients and web mail services.

I would ask though that if Virgin Media had sent this, why didn't they include an image of their branded web mail service hosted by Google.

The company handling the links is a legitimate email marketing company. It boast associations with many common brand names, so I am really not sure if this email is genuine or not.

Masque, if you have any contacts in VM that can help confirm or deny this email, I think it may help.

Re: VM change of email address?
 

I will look into it Monday but an @virginmedia.com email address is a public email address not an address that would be used for business as they all end in @virginmedia.co.uk so very unlikely to have been sent by Virginmedia.

Re: VM change of email address?
 

I have looked into this today and can now confirm that this email is genuine

Re: VM change of email address?
 

Thanks Dan, bit of an odd email though which makes it look even more suspicious to say the least.

Re: VM change of email address?
 

Sorry but this is very confusing, and really needs to be clarified. We have one employee stating the address should end in .co.uk and someone else saying that it is genuine.

No disrespect Dan but how do we know that what you are saying is genuine?

I don`t know if you work for Virgin or not (you only have 8 posts on here). Why have Virgin changed this marketing address?

You have to admit it does look a bit scammy 123.xxx.123.xxx.com

Re: VM change of email address?
 

Dan has just verified his VM staff status

Re: VM change of email address?
 

Hi, to me it looked fake but I know he is a senior member of staff and if he says it is real then I know that it is real, plus he is now verified as per Kymmy's post above.

Re: VM change of email address?
 

Nice 1, better to be safe than sorry :)

Many thanks

Re: VM change of email address?
 

If you have an issue (such as not knowing if someone claiming to be a member of staff is verified or not) then please PM a mod or use the report post feature ;) ) open forum isn't really the place to discuss such matters :D

Re: VM change of email address?
 

Oh dear. You missed your chance for plausible deniability!:naughty:

Re: VM change of email address?
 

I got it the other day.

Whoever came up with that e-mail address should be took to one side and shot - what an incredibly long and silly domain.

Re: VM change of email address?
 

I also received this and due to the silly email address i instantly deleted it without opening :dunce: Thought it must be spam or phishing

Re: VM change of email address?
 

Exactly. I couldn't believe that anyone in their right mind would come up with such a ridiculouly long address. It's like they wanted it to look suspicious.

So yes, anyone who would come up with a name like that should be shot.

Re: VM change of email address?
 

Re: VM change of email address?
 

You have to wonder don't you?

Re: VM change of email address?
 

I'll remind everyone again that VM's quality director publicly said in January 2009 that VM's processes were "fundamentally broken".

Of course they still are but it's also degraded to "mentally broken"!