Virgin Media Price Increase
 

Just checked my Virgin Media bill, and I have noticed that there is an extra 99P added on to the telephone line rental which was originally £11.00 and is now £11.99.

Also an extra 50P added to the Broadband service which in my case happens to be the M package, originally £20.00 and is now £20.50.

I can't remember being informed of this price increase, and therefore is it legal for Virgin Media to raise their charges without informing the customer first.

Re: Virgin Media Price Increase
 

Virgin information on price changes here: http://www.virginmedia.com/myvirginm...ce-changes.php

Thread about it here: http://www.cableforum.co.uk/board/10...-up-again.html

Not sure about you, but I recieved an email from VM the other month informing of the increase, not that it makes it any better tbh :(

Re: Virgin Media Price Increase
 

This helps a great deal, many thanks for the links.

Do you think there are cheaper providers around, I ask as I seem to think that their Broadband is much more costly than you read and see advertised on TV from other providers.

Re: Virgin Media Price Increase
 

Except of course it probably isn't as you'll be receiving a discount because you have the broadband

Re: Virgin Media Price Increase
 

Sorry but I don't know what you mean, I have looked at the charges, and it says £20.50, so surely I am paying 50p extra from the last bill, and also 99p extra for the line rental as per my opening post, I don't see any discount.

Re: Virgin Media Price Increase
 

You should have some sort of discount on your services, check your bill :)

Re: Virgin Media Price Increase
 

I have just looked at the bill on-line, and I clicked on the charges/discounts, and I don't see any discounts.

---------- Post added at 09:52 ---------- Previous post was at 09:38 ----------

Just to let you folks have the correct information, there is NO discount for the Medium package, or what VM actually call the smaller package, there are discounts available for the Large package upwards.

Source, VM customer Services.

Re: Virgin Media Price Increase
 

There is no discount NOW because BB M is a retired service, however there was depending on when you took your services out.

Sounds like you should have a word with Customer Relations who should be able to give you a better price for your set of services

Re: Virgin Media Price Increase
 

Is there a special number for customer relations, or is it just the 150 bill query option?

---------- Post added at 10:58 ---------- Previous post was at 10:31 ----------

Got it sorted, thanks for your help.

Re: Virgin Media Price Increase
 

Now that I am on the Large BB package, will I automatically be put on the Unlimited calls....Free unlimited weekend calls to UK landlines and Virgin mobiles when you take a Virgin phone line.

Well I have a Virgin phone line, plus TV.

Or is the Unlimited calls for new customers only?

Re: Virgin Media Price Increase
 

It's for everyone. Everyone gets talk weekends if they have a VM phoneline (£11.99). If you opt for Phone L you get talk evening and weekends (£11.99+£3.45) and if you opt for XL you get talk unlimited (£11.99+£7.95)

Re: Virgin Media Price Increase
 

Is there anywhere on the My Virgin Media that indicates what actual service I have, for instance Medium or Large phone?

When I log on I see the L Broadband, but wondered where I can find similar for the TV and Phone?

Re: Virgin Media Price Increase
 

Not at the moment - however you can log onto e-billing which will show a breakdown from your bill

Re: Virgin Media Price Increase
 

If there is just the one charge for the phone on your bill of £11.99 and no extra charges of £3.45 or £7.95 on top of that in your bill breakdown then you are on the M package with talk weekends. If you are unsure, post a breakdown of your service charges

Re: Virgin Media Price Increase
 

Thanks guys, I was just about to post that I noticed it was on the bill for the TV and BB, but as you say not on the bill for the phone, but I worked it out by the charges.

I have the L - BB, M - TV, and M phone.

Re: Virgin Media Price Increase
 

Before the new prices came into force my bill was:
Line rental £11
4p plan: £0
TV M: £0
BB S: £18
Triple loyalty pack: -£8

The point being, you should see a discount for taking three services.

Re: Virgin Media Price Increase
 

Not any longer unless you have the L broadband.

Re: Virgin Media Price Increase
 

Ah - that's a shame.

Re: Virgin Media Price Increase
 

That was really nice of VM to let me know that my line rental was going up.

Re: Virgin Media Price Increase
 

Hi all,
I wasn't told about these price changes either. It was only that I read these forums that I was prepared for it.


Ninko

Re: Virgin Media Price Increase
 

Snap, hence why my girlfreind phoned them sat morning and got 10pound a month off the bill....result :)

Re: Virgin Media Price Increase
 

EVERY month? I'm amazed you got away with that lol.


Ninko

Re: Virgin Media Price Increase
 

me too mate! I was expecting it to be at the 72 we agreed but 65 is even better! I always leave this stuff to my GF, she never backs down :D

Re: Virgin Media Price Increase
 

Is that on top of a loyalty discount?


Ninko

Re: Virgin Media Price Increase
 

not sure mate! Don't think so! We have been paying the 72 as we agreed and weren't happy that VM never sent us an email or letter so GF phoned to get it back to the 72 and the guy said how about i do this for you? took it down to 65 a month!! The gf said he was a nice chap and was talking about the footy etc, i think he was secretly impressed with my gf's knowledge of football to be fair :) After all we both support the baggies :)

Re: Virgin Media Price Increase
 

Lol fair enough mate, well done to the gf! :)

Take care


Ninko

Re: Virgin Media Price Increase
 

What is the price of the L broadband with Virgin per month?

I also have Medium TV and £11.99 per month phone, both with Virgin.

---------- Post added at 20:27 ---------- Previous post was at 20:18 ----------

You mention it was 72, then 65, that's a difference of 7, yet you said you got £10.00 of the bill, confused.:confused:

What will you be paying for the Broadband per month?

---------- Post added at 21:14 ---------- Previous post was at 20:27 ----------

Can someone explain what the triple loyalty pack is please?
And is this available to anyone that has the 3 services?

Re: Virgin Media Price Increase
 

How much is XL TV now, their website says £23. But i'm now being charged £24.50. Something doesn't seem quite right

Re: Virgin Media Price Increase
 

I think for new customers it's free for the first couple of months, then it's £23:00 per month, you get 160 channels, or £29:00 per month if you don't want the phone line.

Give customer relations a call, I'm sure it will benefit you.

Let us know how you get on.

Re: Virgin Media Price Increase
 

It will show on the bill as £24.50 - you normally get aa £1.50 discount when you take TV and Phone. £1.50 is also factored into the triple bundle discounts as well

Re: Virgin Media Price Increase
 

oooo i see, it's a funny way of pricing things. nevermind, as long as i'm not being overcharged! :D

Re: Virgin Media Price Increase
 

If you read it again they put it up to 75 with line rental increase etc and XL tv going up! So it was 74.99 now its 65! so its a ten pound discount :)