'local only' via WGR614 wireless (Virgin Cable)
 

Can anyone help?

I've got Virgin cable with a hard wired modem currently attached to my main home PC. Internet access is fine via this.

I was sent a free Virgin Media wireless router - WGR614 and have been trying to connect this up so I can use my laptop (Vista o/s) to access the internet.

I've connected the yellow cable from the Internet port on the wireless router to the cable router and there are two constant green lights on the wireless router - power and wireless.

Th laptop can see the wireless router and connect to it successfully but only gives 'local only' access - no internet access. When I ask Windows to diagnose the issue it says that there is a DNS problem.

Where am I going wrong? / any ideas how to resolve?...

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Did you reboot the modem when you swapped from the PC to the router?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

not sure what you mean by 'when you swapped from the pc to the router'?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

When you took the wire out of the PC and put it into the router did you turn the modem on and off?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

I've not taken anything out of the pc or cable router - the pc is connected as normal to the fixed/wired cable router which, in turn, I've connected to the wireless router by plugging the yellow cable supplied with the wireless router from the cable router to the 'internet' port' on the wireless router.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Ideally the Virgin router should be connected directly to the modem, not another router

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

by 'directly to the modem' whould that mean the white box on the wall? - the current wired router is hard wired with no rj45 style port to plug the yellow cable into?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

What does the cable from the white box on the wall go into?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

it goes directly into a black modem which is attached to my home PC.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

And that's what you should connect the router to - the black modem

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

yes, that's what I have done. I've connected the netgear wireless router to the black modem using the yellow cable and, of course, plugged in the power cable for the netgear too. The netgear shows two green solid lights - power and wireless and my laptop can 'see' the netgear router but it only gives local access not internet access. Meantwhile, I can still get internet access fine on my PC via the black modem. ???

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

As I asked originally - did you turn off the power to the black modem when you connected the router?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

This is getting confusing. What is the 'cable router' referred to in post #5?

The Internet port on the wireless router should be plugged into the black modem (instead of the PC). The PC should then be plugged into one of the LAN ports on the wireless router. The laptop will connect wirelessly to the router.

After this is all connected up, power the modem off/on. Wait for lights to settle. Power router off/on, wait for lights to settle, reboot PC and laptop.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

no, don't think I did ;-/

---------- Post added at 15:06 ---------- Previous post was at 14:59 ----------

Sorry if I'm confusing anyone. By 'Cable router' I mean a black router which is hard wired to my white cable box on the wall and connected to my home PC.
I have the Internet port on the wireless (netgear) router plugged into the black modem.
I don't have the PC plugged into the wireless router at all - I think what you are saying is that I should have?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

If you want to be able to use the PC AND the laptop to connect to the Internet - yes. If the Laptop is a replacement for the PC - no.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Ok, switch everything off.

Then connect in this order:


White Wall Box >> Black Modem >{Ethernet}> Wireless Router (WAN Port) >{Ethernet}> PC

Turn the black modem on, wait two minutes.
Turn the router on, wait two minutes.
Turn the PC on, you should be able to connect to the Internet with the PC.

Now connect your laptop wirelessly to the wireless router, you should now be able to connect to the Internet from your laptop.

Hopefully.....

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Thanks, so that would mean that I would be connecting one of the four LAN ports on the Netgear wireless router to the PC using ethernet cable?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Correct.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

yes :)

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Sorry, my connection list wasn't that clear was it?

Modem >{Ethernet}> Router WAN Port

Router LAN Port >{Ethernet}> PC

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

As per post #14

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

hi,i have the same router and it can only connect to one item wirelessly.i have the little logo's on the bottom line with an x beside two computer icons.are previous posters saying you can connect a hard wired pc to this router as well as the wireless laptop.cheers john

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Problem...I don't have an ethernet port on my PC to connect the ethernet cable from my netgear up to????

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

This is not a router. It is a modem.
So lets start again.

From your pc connect the yellow lead to the ethernet port ( the one the blue lead is in now). The other end goes into a Lan port on the router.
(there are 4 grouped close together ).

Connect the blue cable from the modem to the Wan port on the router (the 5th one slightly apart from the others).

Finally start with everything turned off, power up the modem and wait a min or 2 then power up router and pc & laptop.

---------- Post added at 16:07 ---------- Previous post was at 16:04 ----------

So how are you connecting your PC now?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

The blue cable currently connected from my black wired cable router to my PC isn't rj45 - it's USB???

---------- Post added at 16:17 ---------- Previous post was at 16:08 ----------

ok, to summarise...
I have home PC and laptop
Home PC connected to black Motorola surfboard SB5101E cable modem.
White NTL box on wall is hard wired to black motorola modem via 'cable'
blue USB cable leads from motorola to usb in PC
Modem is power asyou'd expect
internet conection fine on pc via this motorola cable modem.

netgear virign wgr614 v9 wireless router is powered and connected by ethernet cable from 'internet port' on netgear to 'ethernet' port on motorola cable modem.
Ethernet cable then plugged into lan port 1 on netgear but nowhere for it to go because pc doesn't have ethernet port (it's an older machine) - should I plug it into the ethernet port on the laptop?

---------- Post added at 16:20 ---------- Previous post was at 16:17 ----------

usb

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Ah! All is explained. (Few people still connect via USB). Someone may correct me, but I don't think you can use the USB connection and the ethernet connection on the modem at the same time. If you want to be able to connect the laptop AND the PC, you'll have to get an Ethernet card for the PC.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Or, given that I am would typically using the pc or laptop at any given time, I could just install the old motorola cable modem s/w to my laptop?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

What version of Windows are you running on the laptop? What size broadband do you have?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

I'm running Vista on laptop and BB size 'L' I think. What are my options then? - I almost need someone to come out to change/update the white box on the wall or modem that I've currently got? Not sure where to go now as I'm reluctant to buy a ethernet card for such an old PC I hardly use now.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

There is nothing you can do except put an ethernet card in the old PC.

There are no USB modem drivers for Vista plus the USB connection doesn't support 10Mbit so you aren't getting the speed you should

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

ok, thanks all. ;)

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

ok, so bought and fitted the NIC to the PC but can't get an internet connection via Ethernet either with or without wireless Netgear router attached!?!?...

To clarify setup further;
Cable broadband box on wall hard wired to black Motorola cable modem.
Ethernet cable from internet port on modem to internet port on Netgear wireless router
(USB cable from modem to PC now removed)
Ethernet cable from LAN port 1 on Netgear wireless router to PC NIC.

This doesn't allow me to get internet access on either the PC or via wireless on the laptop (local only).

The NIC has a solid green light and is installed fine but when connected via Ethernet the motorola modem doesn't light up the 'PC/Connectivity' light which does light when connected to the PC via USB cable (this indicates a possible faulty modem?)

If I take the Netgear wireless router out of the loop (and connect the internet port on the modem directly to the PC I still can't get an internet connection on the PC (page cannot be displayed) - again, there's no 'PC/Connectivity' light on the modem when connected like this.

If I take the Ethernet cable out of the modem completely and reconnect via USB from the modem to PC it illuminates the PC/Connectivity light and internet access is fine on the PC - but I'm unable to then get wireless access for the laptop as per post#31!!!!

The virgin guy said he would send out a replacement router but I'm not 100% sure this is going to sort it - anyone any ideas/suggestions?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Whenever you change the device connected to your the cable modem, doesn't matter if it's swapping ethernet devices on if it's swapping from ethernet to USB(or vice versa) you need to power cycle you modem between equpment swaps.

1. Remove device from cable modem

2. Switch of cable modem for 30 seconds

3. Switch on cable modem and wait for lights to stabilise.

4. Connect and switch on the new piece of equipment.

Forget connecting by wireless for a while, save that for after you've got a stable wired connection.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Thanks Jon T, I have power cycled (numerous times) and it doesn't make any difference - i.e. still not 'PC/Connectivity' light and no internet ;-( 100% sure it's not that.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

If you've got no PC/Connectivity light then it means that the cable modem isn't detecting anything that it can "talk" to. You've tried connecting with the router via ethernet, and also with your newly installed network card. It's unlikely(although) possible that these are both faulty.

You can succesfully connect via USB to you cable modem.

I see too possibilities. Either, your cable modem's ethernet port is broken, or for some reason your modem is incapable of switching from one device to another, this is the process a power cycle is supposed to trigger.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Ok, I concur with your logic so was willing to settle for replacment modem as the next step (especially since the power cycle didin't work). The only thing which is troubling me was the advice from the Virgin tech support folks I spoke to who "confirmed" that both the USB and Ethernet MAC addresses of my modem were registered and ought to be able to be used - I've still got a feeling that only the USB MAC address is registered, hence why it's not illuminating the PC/Connectivity light when connected via Ethernet. Ideally, I'd love someone from Virgin to confirm...

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

More likely a faulty ethernet port and we have not actually supported USB for over 3 years.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

The MAC address of the USB port and Ethernet port don't get registered as far as i'm aware. What does get registered is the address of the device connected to each port.

I would imagine that tech support should be able to see the MAC address of the device thats connected via the ethernet port, that's if everythings working. Did they ask to find the mac address of your PC/Router to see if it matched what they could see?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Thanks

---------- Post added at 21:17 ---------- Previous post was at 20:32 ----------

He said he couldn;t see the device connected but didn't ask for any mac address. Will see it new router makes any differnece, thanks.

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Ok, so received replacement router, booted up but still no internet access. All the lights on the router are fine - power, ethernet, sync lights solid green and flashing 'ready' light (which is normal for this type of router) and green light on network card in PC yet still no internet. :-(

After yet another evening of wasted time on the phone to Virgin tech support India I finally got someone who did more than simply ask me to reboot and then hang up the phone on me. Basically, they asked me to check the MAC address of the new modem and said that they needed to update their records and it would be 24 hours before I was able to access the internet - are any of your Virgin staff able to confirm if this is valid and likely to solve the issue? - I can't do it anymore...

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Do you mean new router or new modem?

If it's a new modem then yes when you get it you need to give VM the new MAC address and it will be activated

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

Yeah, new modem - thanks. Out of interest, exactly why does it take 24 hours for this process to happen? - what is happening?

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

It usually doesn't take that long - could be they are some activation delays

Re: 'local only' via WGR614 wireless (Virgin Cable)
 

OK, cheers for that. ;)