please help with TV and Box
 

ok, just got V+ installed today, but whenever i change the channel the tv size changes to 4:3 instead of preferred wide-screen, its all set up in the settings menu. anyway to permanently change, annoying to keep changing with other remote

Re: please help with TV and Box
 

Sounds like your tv is auto-switching? Check your TV settings and set to WIDE.

The V+ if connected by HDMI should also be set to 720 or 1080i WIDE (if you want SD channels to be stretched)

Re: please help with TV and Box
 

done this, i am on sd tv

Re: please help with TV and Box
 

What TV have you got and what model? It will be related to your tv setting.

Duke

Re: please help with TV and Box
 

its a toshiba, dont know the model number cannot even get behind tv. at least 7 years old

Re: please help with TV and Box
 

Does the tv have any other aspect settings you can change?

Re: please help with TV and Box
 

Can you post a picture or detail your menu settings tab under picture or advanced so we can see what your settings are? It sounds to me that it is going to be a simple setting change to correct this.

Duke

Re: please help with TV and Box
 

it can be put into wide, cinema, 4:3, 16:3, subtitle.
Screen settings from virgin
Widescreen
RGB

Re: please help with TV and Box
 

V+ Box should be Widescreen & RGB and then on your TV set it is switching between Widescreen and 4:3 depending on whether the program you change to is in widescreen. On your TV remote, there should be a button saying either WIDE, 16:9 or 4:3/16:9. When your TV changes to 4:3 automatically, you need to press that button until it is on Wide, or use the picture menu that you have stated the options available for above.

Ben :)

Re: please help with TV and Box
 

i do that now but it is annoying that i have to keep using the tv remote, with sky this never happened

Re: please help with TV and Box
 

Well is there and option to 'Store' the setting on the Picture menu so that it always stays in Widescreen?

Re: please help with TV and Box
 

Try switching "V+ auto detects scart" to off in the V+ settings

Re: please help with TV and Box
 

tried that

Re: please help with TV and Box
 

Change to composite on the V+

Re: please help with TV and Box
 

lol, tried that, just phoned customer service, they said its a signal fault i think that is wronf, but they are increasing my signal, they said wait 24 hours

Re: please help with TV and Box
 

They can't increase your signal from the office, even if it was that causing the issue :rolleyes:

I don't know why some staff say things like this! It's some setting on your tv that isn't keeping it set to WIDE or it's a scart lead issue... some tv's (especially older models) sometimes need pin 8 removed as switching channels sends a signal to the tv via this pin).

do you still have the scart lead you had with Sky? Try connecting with that... it may have pin 8 removed.

Re: please help with TV and Box
 

It is normal for some channels to switch to 4:3 which is a pain in the rear. Most TV's have a setting where you can keep it set from Auto to Wide so that the picture doesn't automatically change format. The box should be set to widescreen and the TV wide. Have a look through the settings to see if you can set it permanently to wide.

Re: please help with TV and Box
 

Is your TV connected to the VCR scart on the set-top box? If so, change it to the TV Scart.

Re: please help with TV and Box
 

It's connected into the sky box that's it. Then the sky box is connected to the tv
I'll try from tv menu

Re: please help with TV and Box
 

You mean V+ :D

Re: please help with TV and Box
 

Post a list of all settings in your TV menu and what they are set at. Perhaps we can spot something that is a miss. If you knew the model number I might have been able to look in a manual.

Duke

Re: please help with TV and Box
 

No the guy connected to the sky so virgin over rides sky

Re: please help with TV and Box
 

Yes, but there are 2 scart connectors on the back of the V+ box, one marked VCR and one marked TV. If your TV is connected to the VCR scart you will only get 4:3 pictures. Make sure that the TV is connected to the TV scart on the back of the V+ box.

Re: please help with TV and Box
 

Result?

Duke

Re: please help with TV and Box
 

Not yet hve not tried switching scarts yet no longer in house I'll will try tomorrow morning and report back

Re: please help with TV and Box
 

thanks for all the replies just moved around the scarts no luck
but then went into the tv menu, played around here and turned "WSS" off and all is well, the screen permanently stays in widescreen

Re: please help with TV and Box
 

glad you got it sorted :tu: I knew it was a setting on your tv! :D

Re: please help with TV and Box
 

Turn off the picture aspect auto switching within your Toshiba menus. That'll sort the problem out.

Oh you've already discovered it, I'll read the whole of the thread in future....