Ping Jitter
 

Ping jitter/difference/range:
Modem upstream/downstream stats:
Tracert stats:
How it effects my game (quake 3 arena example). Here; C=Connection, S=Server. I don't quite understand how this process works in real time, and especially because i receive the same results on every server, regardless of location and provider. However other people i have played against do the same test and results come back with good values. Concluding that it's definately a problem with virgin media.

I've had this problem for 3-4 years now, with it worse at some times of the year.... but alas i do not pay the god damn bill and the parents are adamant that they do not care for the poor service they have consistantly received (to put it politely). As a player of online FPS games, this really stresses the hell out of me, it's perfectly fine for uploading and downloading.. however it's got to the point where i cannot find opponents in games because they whine 24/7 about my "warp" (teleportation from x to y). Yet for me, the game looks fine... however some shots do not register due to this ridiculous ping range which therefore not only ruins other users internet experience, but also my own as it's not fun aiming my ironsight at somebody only for the bullet to do nothing, or emptying a full clip at a player but only 66.66666666% of that actually doing anything due to the ping differences constantly changing the true position of said opponent.

Do not doubt that i havn't contacted virgin media, because i have and they never come back with anything. Even their top technical guy suggested i move ISP but quite frankly, despite how funny that is coming from one of their own employees, is not an option until i move out (which isn't for a short while yet!).

Essentially it has completely ruined my gaming experience, and quite frankly i'm also fed up of the abuse childish 13 year olds give me when i play against them too, it's going to turn me into one of those parents who will not let their children play any kind of computer game in fear that they would replicate the game in real life, or alternatively it's going to put me in a padded room. See the following quote:

So can anybody help? I'm in Leicestershire (Loughborough to be specific), and on the 20mb package. I really need some good leverage to use against whatever clueless assistant they decide to put on the other side of the phone next time, perhaps what will clear my own case is the following sentance;

"By now, i must have had 3 pcs, with 3 different network cards, in 3 different locations, using 3 different cables, on 4 different modems and with 3 different packages on 1 same provider, yet i still suffer from this problem."

Thanks

Re: Ping Jitter
 

Not being a customer of Virgin Media what do you expect of them?

Re: Ping Jitter
 

Sorry i was not aware that being the son of the bill payer therefore entitles virgin media to give me a poor internet connection, or have i missed something? That's the type of attitude that virgin must have to give out such a service to their users. What a great start to this forum you have blessed me with in regards to such a reply.
But no, really, a massive thanks for your input.. it was very constructive and so i'll respond to it by answering honestly and in a non-sarcastic way to conclude:

When they state, and i quote;

I expect them to do as they say and provide a "PERFECT" package for online gaming, however as my post clearly suggests, that's not the case. I've come here for advice, if you're going to do nothing but add sarcasm and irony with your pointless replies then you're not welcome.

Thankyou.

Re: Ping Jitter
 

Perhaps it would've helped if you'd've put "My Parents" instead of "the rents". I would also add that being sarcastic is no help to anyone least of all yourself.

Re: Ping Jitter
 

Yea i suppose that would have made sense to more people, so sorry for the perhaps aggressive tone in my reply, i've just lost my patience with everything internet related in the time i've spent trying to resolve it over the years. It's now the wost it has been and thankfully i've discovered this forum which could lead to some useful ideas.

Re: Ping Jitter
 

Firstly, if you expect a "perfect" service for gaming, you must be joking.
There are other varients involved for gaming.

How are you connected?

Re: Ping Jitter
 

Not a problem, you will get help and advice here just I'm not techy enough.

Re: Ping Jitter
 

Haha yea i know what you mean, but i'd atleast like the ping range to be alot smaller to the point where it's playable without the hassle. I've been on other networks (granted, not in the same area) and i've seen how they should all look so i know what i want is possible, but perhaps getting that out of virgin is where the joke is at, hehe. I do remember one phone assistant stating that he had a ping of 100 in counter strike to a UK server and that was fine!

Right now i'm going through an ethernet cable to a router, connected directly to the modem. Though i still get the same result if i just go directly to the modem. The engineer had also tried adding and removing an Attenuator (i think that's the correct term) - which didn't make any difference either.

Re: Ping Jitter
 

The PING results arn't that bad to be fair. I've seen alot worse. Is there any specific time / pattern to this "lag"

Where is the server and what game is it you are playing?

Any firewalls etc?

Re: Ping Jitter
 

Yeh i'm lucky i can still play to some level, however the issue now is that people simply refuse to play against me, that and they throw lots of abuse at me when the game starts if they didn't realise (i.e. i stood still until the game started so they didn't see the teleporting, and so they decide to throw every naughty word out of the sun at me and quit, or just leave their pc and i'm sat there like a lemon and have to leave myself). So it's more the issue of being unable to play due to reasons i cannot help.

It does seems to be student (traffic) related to some degree though, i'm a university student myself but i'm not on the uni network. However, when the students return to the area it seem to be worse, which is also what one engineer they sent out suggested that it could potentially be, but he didn't know. He said line upgrades where going to happen, which passed, however nothing got better. Being exam period right now and seeing the library packed full of people on the computers i can only assume it has something to do with traffic load. However there are some nights at 3-4am where it is just as bad which leads me to beleive that the effect is just amplified depending on the different time and day of the year. But i just don't know, support always says current line load is fine.

Primary games i play are;

-Quake 3 Arena
-Quake Live

However, people also notice my teleporting in Call of Duty aswell. I've tried dropping rates to between 3000 and 25000 as requested by the technies from virgin but to no benefits. I'm at a loss. Firewall is off/everything required is allowed.

Re: Ping Jitter
 

You can check this yourself (go to the Advertising Standard Authority web site and search on Virgin Media adjudications).

They recently lost a case because their headline claim (e.e. "perfect for gaming" - actually it was a different claim, but no matter) conflicted with their "up to" small print. The ASA ruled that the headline was the wieght given by the cutomer. In this case, the word "perfect" puts VM into some disrepute (IMO) when set agains the "up to" small print.

So you could complain to the ASA. It won't improve your gaming experience but itf you win, it'll settle a score at least.

Next to your data. Are all your multiplayer games the same? Quake 3 is quirky IMO. My son stopped playing that and plays CS Source and COD2 with not a murmur of lag or poor FPS at peak times.

Looking at your game stats, those pings do not look shocking to me. A series of PATHPING to verygames.de might be instructuve - we get more info from pathping than from tracert.

Also, what can you tell us about how your router is set up? Looking at the IP address you're on, might there be any special settings in the router (which model is it)? Is the firewall turned ON in the router?

Let us know.

Re: Ping Jitter
 

Well the router is a crappy sitecom one, with the firewall and everything turned off. The only reason i've settled for it is because it's no better without it.

Infact, be right back, i'm going to run a couple of pingtest.net's directly and post them, in addition to the pathping.

10mins.

Re: Ping Jitter
 

Don't bother with pingtest.net. It's utterly useless for your purposes.

Re: Ping Jitter
 

Not sure how to read this one atall so hope it's enough

First: Germany gameserver host: Verygames
Second: UK gameserver host: multiplay.co.uk


---------- Post added at 13:41 ---------- Previous post was at 13:29 ----------

Lol this was amusing too mate, just went on Quake Live (the new quake 3 but in a browser) www.quakelive.com and i went straight into a game in 1vs1.

Any ideas?

Re: Ping Jitter
 

Yeh can confirm that same lag happens up in leeds where im also a student. I find its worse on some games than others, call of duty 4 and css for example are unplayable but quake live and cs 1.6 are just about.

Re: Ping Jitter
 

In the pathping to verygames.de, you didn't reach the destination. I did when I tried it. We both get the Request Timed Out at the same place - this is due to the hop served from the VM interconnect (IC) is set to reject pings addressed to it, except in your case it doesn't seem to want to go past the hop #6 (which should be as per hop #8 in your tracert to the same site). So I'm not sure it can all be put down to the VM network on the face of the evidence. That said, 24 ms RTT with the VM core switch at Leicester is a contributing factor. My figure is 11 ms. This is a sign that either your VM CMTS is congested or the switch at the core that gets you onto the backbone is congested. I can't tell which; we can't see the CMTS in your network - we only see it on the Motorola BSR.

In the pathping to multiplay.co.uk, the evidence of congestion is clearer IMO. The RTT is 38 ms this time with the Leicester core switch; on my system it's 19 ms (it will always vary - such is the internet). My best tracert ping RTT direct to the game site was 12 ms , worst was 45 ms. My pathping average was 37 ms. I can see now that my core is also congested since the pathping average RTT is now 34 ms.

I think you've got a case to make for VM 2nd line support (via the support newsgroup) to investigate congestion at the Leicester hub.

HTH.

Re: Ping Jitter
 

Thanks Sephiroth (i always fancied myself as a cloud), doing that now

Re: Ping Jitter
 

Spoken too them and they replied with;

> Hi Nvc,
>
> Looks like the networks team are already on to this one, a ticket has been
> raised with the reference of 1168067.

After speaking with customer service reps for 2-3 hours today (transfered too and from around 8 employees who had no idea what the definition of a 'support ticket reference number' was) all i could get out of them was money debited to the account and an "ongoing, don't know when it will be fixed" response. They havn't even added this support ticket to the virgin media status page on their website which is quite frankly, typical.

For the giggles, i've added a server monitor screenshot of the ping spike issues for future reference, it's of a UK wireplay.co.uk server, and so the results are not as bad as those such as from Germany, where routing seems to also play a major factor;

http://img690.imageshack.us/img690/5226/lolololc.jpg

Re: Ping Jitter
 

Customers services won't have access to that ticket, probably assigned to 3rd line and or networks..

Re: Ping Jitter
 

Hey did you say there is congestion on the Leicester Hub? I've been having problems with huge pings and varying internet speeds (5-12Mb and i pay for 20Mb). Apparently there is some work going on at the Leicester hub due to the analogue being switched off. Hopefully they'll add some more capacity while they're at it!

Re: Ping Jitter
 

Yeah apparantly, so you would hope they'd increase capacity indeed but nobody, including the "broadband specialist" over the phone, was able to give me any more detailed information.

If you fancy giving them a call for free on 150 (if you also have their phoneline), navigate to 'disconnection' and ask for a broadband specialist on the other end, perhaps you can get something out of them yourself, and if you give it a go, drop a reply on here and let me know the outcome mate.

Re: Ping Jitter
 

You'll get a more definative reply from the 2nd line support on the newsgroups who will be able to give you the fault/repair ticket number and expected resolution date.

Re: Ping Jitter
 

Or what this guy said :P

I requested they address my newsgroup response again through adding a 4th reply, because the guys on the phone couldn't give me anything

Re: Ping Jitter
 

nvc - these tickets go to networks then to planning. If they have no further information they have no further information. It can take weeks or months for capacity upgrades to be planned and completed it's not just a case of flicking a switch.

In short don't waste your time spending 2 - 2.5 hours on the phone to customer support, you are far better off asking the newsgroup guys if there have been any updates to the ticket.

It's not on the service status page as that only addresses high priority issues affecting a large number of customers, annoying as it may be localised congestion is neither high priority nor does it affect large numbers of customers. The fault affecting you nvc probably involves no more than 100 customers or so.

Re: Ping Jitter
 

Re: Ping Jitter
 

I don't know what to do?

---------- Post added at 22:20 ---------- Previous post was at 22:10 ----------

> Hi NVC,
>
> The traceroutes that you've displayed all seem to be coming back as we
> would expect, you will occasionally get spikes in latency, and the spikes
> you've posted by and large seem to be occurring outside the Virgin Media
> network. As a result I do not see what we can do to provide you with lower
> latency 100% of the time.
>
>
> --
> Kind Regards
> Peter Rafe
> Virgin Media Technical Support
> http://status2.virginmedia.com/
> Please bottom-post when responding to aid viewing for all readers, thank
> you.
>
>

I can sort of understand what you're saying, but at the same time i have had
this unstable ping for months, now and then it gets considerably worse and
it's definitely an issue with my broadband connection because i these spikes
surely cannot be normal - the second tracert of postcode WS11 was stable and
that was also a virgin media connection, why is mine nothing like that? I'm
not expecting my latency to be lower, just to be stable and not fluctuate by
80ms.

Thanks

Re: Ping Jitter
 

We don't know anything about the WS11 traceroute. Time of day? What would repeated WS11 tracerts show? The internet varies from second to second, never mind minute to minute. Same in the VM network.

There are doubtless UK areas where performance differs - but you'd need to prove that WS11 was perfect at all times for your particular case to stand up.

The VM guys are right - in general your pings are poorer outside VM's network. This is where tracert is an inexact art. It's your gaming experience that's going wrong and the data that moves is very different from the tracert data.

I believe your attack needs to be based on a demand that VM lives up to its advertising or that they should stop advertising what they can't deliver and compensate you accordingly.

Re: Ping Jitter
 

Personally, I think this is a routing issue. All your pings are decent. As are your traceroutes. I think you need to provide more information, pings and traces throughout the day, 5 or so every hour from 9AM - 9PM

The VM guy is right, I am afraid, it goes off Network, the next step is to look at the gameserver providers, confirm their routing/kit etc etc..

Re: Ping Jitter
 

I can see from what has been posted it looks like its not virgin medias problem but i have this problem and it doesnt matter what server or what time of day the same thing happens. I also know others in other parts of the country who i play with that get perfectly stable ping on virgin media. Just seems to be a select few such as me and nvc.

Re: Ping Jitter
 

Everything aside, i've just returned from a trip to my relatives house (less than 1 mile away), here are his tracert results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms 10.251.80.1
2 7 ms 7 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 5 ms 5 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 7 ms 7 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 13 ms 13 ms 14 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 15 ms 13 ms 13 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 14 ms 13 ms 38 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 17 ms 17 ms 15 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 5 ms 6 ms 6 ms 10.251.80.1
2 6 ms 5 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 6 ms 6 ms 6 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 8 ms 7 ms 11 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 16 ms 15 ms 16 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 16 ms 16 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 16 ms 16 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 15 ms 17 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 5 ms 5 ms 5 ms 10.251.80.1
2 6 ms 6 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 20 ms 6 ms 6 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 6 ms 8 ms 7 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 13 ms 13 ms 14 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 14 ms 15 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 15 ms 13 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 18 ms 22 ms 18 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 6 ms 5 ms 10.251.80.1
2 6 ms 7 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 6 ms 5 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 7 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 14 ms 13 ms 15 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 14 ms 23 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 15 ms 14 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 18 ms 18 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms 10.251.80.1
2 6 ms 6 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 7 ms 6 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 9 ms 7 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 12 ms 13 ms 13 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 15 ms 15 ms 14 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 15 ms 16 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 16 ms 17 ms 17 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms 10.251.80.1
2 6 ms 5 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 11 ms 6 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 8 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 14 ms 13 ms 14 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 15 ms 16 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 16 ms 14 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 17 ms 16 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 7 ms 7 ms 5 ms 10.251.80.1
2 7 ms 6 ms 5 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 5 ms 9 ms 6 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 7 ms 7 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 13 ms 13 ms 13 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 15 ms 15 ms 16 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 14 ms 15 ms 13 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 19 ms 21 ms 16 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>tracert www.virginmedia.com

Tracing route to www.virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 6 ms 6 ms 6 ms 10.251.80.1
2 7 ms 7 ms 6 ms leic-cam-1b-v105.network.virginmedia.net [82.3.3
5.225]
3 7 ms 5 ms 5 ms leic-core-1b-ae2-0.network.virginmedia.net [195.
182.174.149]
4 8 ms 7 ms 8 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.
172.41]
5 14 ms 14 ms 13 ms brhm-bb-1a-ae3-0.network.virginmedia.net [62.253
.185.86]
6 14 ms 15 ms 14 ms win-bb-b-so-110-0.network.virginmedia.net [62.25
3.185.142]
7 15 ms 13 ms 14 ms win-dc-b-v900.network.virginmedia.net [62.253.18
8.166]
8 17 ms 19 ms 17 ms www.virginmedia.com [212.250.162.12]

Trace complete.

C:\Documents and Settings\Pete.PETER>

---------- Post added at 17:13 ---------- Previous post was at 17:09 ----------

and here are mine, to the same website:

>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 15 ms 35 ms 7 ms 10.141.108.1
>>>> 3 74 ms 26 ms 29 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 11 ms 13 ms 47 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 15 ms 16 ms 57 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 17 ms 31 ms 18 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 41 ms 51 ms 47 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 76 ms 45 ms 44 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 8 ms 25 ms 37 ms 10.141.108.1
>>>> 3 33 ms 7 ms 33 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 16 ms 38 ms 12 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 16 ms 27 ms 33 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 45 ms 36 ms 73 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 17 ms 18 ms 25 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 52 ms 66 ms 19 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 36 ms 16 ms 39 ms 10.141.108.1
>>>> 3 7 ms 10 ms 59 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 13 ms 12 ms 54 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 36 ms 37 ms 35 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 49 ms 21 ms 68 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 36 ms 34 ms 16 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 53 ms 45 ms 18 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>tracert virginmedia.com
>>>>
>>>> Tracing route to virginmedia.com [212.250.162.12]
>>>> over a maximum of 30 hops:
>>>>
>>>> 1 <1 ms <1 ms <1 ms 192.168.123.254
>>>> 2 28 ms 10 ms 38 ms 10.141.108.1
>>>> 3 8 ms 9 ms 7 ms
>>>> leic-core-1a-ge-300-635.network.virginmedia.net
>>>> [82.3.36.53]
>>>> 4 84 ms 12 ms 20 ms lee-bb-a-as8-0.network.virginmedia.net
>>>> [213.105.
>>>> 172.17]
>>>> 5 176 ms 61 ms 17 ms pop-bb-b-as1-0.network.virginmedia.net
>>>> [62.253.1
>>>> 85.238]
>>>> 6 41 ms 18 ms 45 ms win-bb-a-as1-0.network.virginmedia.net
>>>> [212.43.1
>>>> 62.193]
>>>> 7 18 ms 18 ms 19 ms win-dc-a-v900.network.virginmedia.net
>>>> [62.253.18
>>>> 8.162]
>>>> 8 26 ms 24 ms 56 ms www.virginmedia.com [212.250.162.12]
>>>>
>>>> Trace complete.
>>>>
>>>> C:\Users\zro>
>>>
>>> Hi nvc,
>>>
>>> Can you perform them tests without your router connected please. That
>>> we we can get a better understanding of what the issue is.
>>>
>>>
>>> --
>>> Kind Regards
>>> Paul Morris
>>> VirginMedia Technical Support
>>> http://status2.virginmedia.com/
>>>
>>
>> As i say though, packet loss seems to be at zero. It's just this unstable
>> latency that is the issue. Below are more tracerts and a pathping with
>> the router disconnected, and the pc connected directly to the internet.
>> You can visually see the instability in the following print screen, taken
>> 1/2 days ago of a server monitor:
>> http://img690.imageshack.us/img690/5226/lolololc.jpg
>>
>> If you cannot solve it (for whatever reason), what would be the response
>> to the question regarding 50mb and seeing whether D3 would solve the
>> issues i'm facing?
>>
>> Thanks as always.
>>
>>
>>
>> 05 February 2010 - 15:00 - TRACERT
>> ----------------------------------
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 9 ms 45 ms 24 ms 10.141.108.1
>> 2 25 ms 7 ms 17 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 14 ms 34 ms 39 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 23 ms 41 ms 44 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 23 ms 17 ms 37 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 17 ms 35 ms 81 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 19 ms 47 ms 17 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 8 ms 7 ms 8 ms 10.141.108.1
>> 2 8 ms 7 ms 24 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 103 ms 20 ms 29 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 214 ms 24 ms 87 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 17 ms 18 ms 41 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 33 ms 26 ms 17 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 25 ms 36 ms 44 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 28 ms 13 ms 31 ms 10.141.108.1
>> 2 7 ms 25 ms 14 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 15 ms 10 ms 11 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 55 ms 61 ms 34 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 42 ms 46 ms 15 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 19 ms 25 ms 33 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 25 ms 17 ms 25 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 17 ms 25 ms 28 ms 10.141.108.1
>> 2 32 ms 13 ms 25 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 13 ms 40 ms 10 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 26 ms 24 ms 40 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 19 ms 62 ms 26 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 45 ms 18 ms 14 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 18 ms 18 ms 43 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 7 ms 7 ms 32 ms 10.141.108.1
>> 2 28 ms 14 ms 25 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 9 ms 11 ms 27 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 16 ms 26 ms 15 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 17 ms 16 ms 17 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 15 ms 17 ms 18 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 45 ms 28 ms 17 ms www.virginmedia.com [212.250.162.12]
>>
>> Trace complete.
>>
>> C:\Users\zro>tracert www.virginmedia.com
>>
>> Tracing route to www.virginmedia.com [212.250.162.12]
>> over a maximum of 30 hops:
>>
>> 1 6 ms 15 ms 25 ms 10.141.108.1
>> 2 9 ms 19 ms 6 ms
>> leic-core-1a-ge-300-635.network.virginmedia.net
>> [82.3.36.53]
>> 3 11 ms 73 ms 55 ms lee-bb-a-as8-0.network.virginmedia.net
>> [213.105.
>> 172.17]
>> 4 14 ms 17 ms 16 ms pop-bb-b-as1-0.network.virginmedia.net
>> [62.253.1
>> 85.238]
>> 5 32 ms 20 ms 25 ms win-bb-a-as1-0.network.virginmedia.net
>> [212.43.1
>> 62.193]
>> 6 52 ms 57 ms 37 ms win-dc-a-v900.network.virginmedia.net
>> [62.253.18
>> 8.162]
>> 7 18 ms 37 ms 17 ms www.virginmedia.com [212.250.162.12]

---------- Post added at 18:55 ---------- Previous post was at 17:13 ----------

Finally spoke to a helpful guy over the phone

- They say my line is oversubscribed
- peter traceroute postcode is on shepshed exchange, i'm on leicester exchange, despite being within 1 mile of eachother
- original upgrades were supposed to be completed in january
- reason they are taking so long is because it's upgrade of the entire network there or something
- ETA on completion: 22march
- speaking to a UK broadband specialist called 'Steve' on Monday 16th!

Perhaps i can squeeze something more out of him on Monday :)

Re: Ping Jitter
 

Speed Down 1227.52 Kbps ( 1.2 Mbps )
Speed Up 464.33 Kbps ( 0.5 Mbps )

10 mb?!?!?!

C:\Documents and Settings\JonWalsh>pathping www.jolt.co.uk

Tracing route to jolt.co.uk [84.234.17.86]
over a maximum of 30 hops:
0 jon [77.99.67.250]
1 10.184.0.1
2 osr01tonb-v11.network.virginmedia.net [62.30.129.2]
3 osr02croy-tenge74.network.virginmedia.net [62.30.242.65]
4 pop-bb-b-ae2-0.network.virginmedia.net [195.182.178.86]
5 pop-bb-a-ae0-0.network.virginmedia.net [213.105.174.229]
6 nth-bb-b-as3-0.network.virginmedia.net [213.105.172.13]
7 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
8 linx-brocade1.netrino.co.uk [195.66.225.18]
9 bs1-core.netrino.co.uk [84.234.19.5]
10 bruce.ferrago.net [84.234.17.86]

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 jon [77.99.67.250]
3/ 100 = 3% |
1 --- 100/ 100 =100% 97/ 100 = 97% 10.184.0.1
0/ 100 = 0% |
2 35ms 7/ 100 = 7% 4/ 100 = 4% osr01tonb-v11.network.virginmedia.
net [62.30.129.2]
0/ 100 = 0% |
3 34ms 5/ 100 = 5% 2/ 100 = 2% osr02croy-tenge74.network.virginme
dia.net [62.30.242.65]
0/ 100 = 0% |
4 34ms 7/ 100 = 7% 4/ 100 = 4% pop-bb-b-ae2-0.network.virginmedia
.net [195.182.178.86]
0/ 100 = 0% |
5 38ms 5/ 100 = 5% 2/ 100 = 2% pop-bb-a-ae0-0.network.virginmedia
.net [213.105.174.229]
0/ 100 = 0% |
6 41ms 5/ 100 = 5% 2/ 100 = 2% nth-bb-b-as3-0.network.virginmedia
.net [213.105.172.13]
0/ 100 = 0% |
7 38ms 4/ 100 = 4% 1/ 100 = 1% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
8 44ms 9/ 100 = 9% 6/ 100 = 6% linx-brocade1.netrino.co.uk [195.6
6.225.18]
0/ 100 = 0% |
9 39ms 4/ 100 = 4% 1/ 100 = 1% bs1-core.netrino.co.uk [84.234.19.
5]
0/ 100 = 0% |
10 39ms 3/ 100 = 3% 0/ 100 = 0% bruce.ferrago.net [84.234.17.86]

Trace complete.


i wouldnt expect too much from them. Im having a bt line put in and going with adsl will have to wait till december then cancel the internet it is unusable in peak times!