Originally Posted by Broken Hope (Post 34950802)

I've posted yet another thread on the newsgroups, not expecting much to be honest. Also took about 10 minutes for the list of newsgroups to download which didn't exactly fill me with confidence.

Originally Posted by Broken Hope (Post 34950793)

Had trouble with slow speeds for almost a year now, it's getting silly. Get no meaningful help on the newsgroups and have to put up with crappy speeds at all times of the day, peak/off peak makes no difference.

This is my current download speed from gamefiles.virginmeda.com

http://img69.imageshack.us/img69/9711/speedf.png

Hardly the 20Mb I've been paying for.

Originally Posted by Sephiroth (Post 34950809)

What's wrong with 6 Mbps in peak time? It's what I would expect and the VM web site tells you that this sort of thing happens at peak times.

Or was this out of peak time?

Originally Posted by Broken Hope (Post 34950826)

It was around 10PM tonight and no 6Mbps on a 20Mb connection is not what I'd expect at that time, not to mention I get between 5-10Mb at pretty much any time of the day, often going down to 1-3Mb.

Originally Posted by caph (Post 34951322)

Seph, just because you put up with poor 20mb speeds, doesn't mean that others should. Paying for one tier but only achieving speeds for the next tier down is definitely not acceptable. OFCOM have already advised Virgin that they should stop advertising headline speeds in the Basford area while people struggle to even achieve speeds in line with the next tier down. Needless to say they took no notice.
[SEPH]: We shouldn't mix two issues, IMO (FWIW) - or maybe I did first!. If Basford's problems are under VM's control, then your problems are as you describe and need to be fixed by their positive effort. In general terms, 6 Mbps for a 20 Mbps service at peak time is normal and presaged on the VM web pages. That doesn't mean there won't be times when you get close to 20 Mbps - but in a normally populated VM area, 6 Mbps will be no surprise.

Unfortunately, unless Broken Hope has been moved on to one of the new 50Mb capable units, then it's pointless posting any stats. The problem with the Basford hubsite is down to oversubscription pure and simple on the old UBRs. Virgin have been aware of this for about a year and a half now and have point blank refused to do anything about it apart from move people to a 50Mb unit if they kick up a fuss.
[SEPH]: I don't know how many UBRs there are at Basford, so your point may well be important. The 20 Mbps customers should have been moved to the 50 Mbps CMTS and I've no idea where VM are in their re-segmentation. If they move a lot of 10 Mbps customers onto the 50 Mbps CMTSs, then there'll inevitably be snarl-ups there too.

Broken Hope, I take it you are still on one of the old ubrs registering with docsis1.0. Have you tried getting them to move you back to one of the 50Mb capable units? I seem to remember you were moved initially but then they swapped you back. FYI, I was moved to BASF9 on docsis1.1 and I get the full 20Mb at off-peak, dropping to about 17Mb at peak times (EDIT actually I've just speed tested at 19.5kbps).
[SEPH]: That's the value of stats (and pathping). We can see what's provisioned. Also if the OP hits the CONNECTION link at the top of this page, he'll be able to post his CMTS information (removing his customer number first). The 3 file download method of speed test is better than the instantaneous type as it's more likely to cover the changes in congestion over a couple of minutes.

Originally Posted by caph (Post 34951322)

Seph, just because you put up with poor 20mb speeds, doesn't mean that others should. Paying for one tier but only achieving speeds for the next tier down is definitely not acceptable. OFCOM have already advised Virgin that they should stop advertising headline speeds in the Basford area while people struggle to even achieve speeds in line with the next tier down. Needless to say they took no notice.

Unfortunately, unless Broken Hope has been moved on to one of the new 50Mb capable units, then it's pointless posting any stats. The problem with the Basford hubsite is down to oversubscription pure and simple on the old UBRs. Virgin have been aware of this for about a year and a half now and have point blank refused to do anything about it apart from move people to a 50Mb unit if they kick up a fuss.

Broken Hope, I take it you are still on one of the old ubrs registering with docsis1.0. Have you tried getting them to move you back to one of the 50Mb capable units? I seem to remember you were moved initially but then they swapped you back. FYI, I was moved to BASF9 on docsis1.1 and I get the full 20Mb at off-peak, dropping to about 17Mb at peak times (EDIT actually I've just speed tested at 19.5kbps).

Originally Posted by Paul M (Post 34952098)

Im on Basford (50M), and only occasionaly noticed any slowdown.

Originally Posted by Broadbandings (Post 34952257)

Incidentally I had a thought. Basford in common with some other areas on the VM network is home to thieving goits with dodgy modems. These modems don't work on the BSR / uBR10k network but work fine on the legacy equipment.

Chances are they don't want to do a migration to the overlay for some reason and the legacy equipment isn't being upgraded because modem cloners just eat up the bandwidth.

Doesn't excuse anything of course but thought I'd mention it.