Pop3 email with Thunderbird
 

Can anyone give me step by step instructions for accessing my @virginmedia.com mailbox using Thunderbird 2.0 ?

I have been trying for a month now. Another discussion with the helpline today, and still I can't receive or send. The attempt to connect times out (I tried resetting to 300 seconds, but no use). I have not been able to use Virginmedia email since the connection was installed back in December

Pleas help, someone. This is driving me insane. I am having to keep my ADSL connection, and BT phoneline going while I try to resolve this seemingly impossible puzzle.

The helpline chap reset the password for me, but that did not help.

Re: Pop3 email with Thunderbird
 

Maybe Thunderbird mail settings are the same as Opera's does your mail account properties look like this?

Re: Pop3 email with Thunderbird
 

Try this link:

http://products.secureserver.net/ema...hunderbird.htm

It should be able to take you through the process of setting up your account.

By the way, thunderbird is now at version 3, might be worth updating yours and then setting up your accounts.

Si thee :Sprint:

Re: Pop3 email with Thunderbird
 

No, alas, the Thunderbird settings are much more complex.
Many thanks for the prompt reply.

Two other things

1 I can receive email from all my other POP3 mailboxes (Tiscali, Pipex, FastCo), while online via my Virginmedia cable connection.

2 I can now access my Virginmedia email via Internet Explorer (but not via Firefox). So the name of the email account is correct, and the password is correct.

---------- Post added at 22:07 ---------- Previous post was at 22:00 ----------

I have set up many POP3 email accounts in Thunderbird.
But this one just will not work. I have followed the instructions from the helpline and everything seems to be as it is supposed to be. But it does not work.

Re: Pop3 email with Thunderbird
 

Full setup instructions here for a @virginmedia.com emai address in Thunderbird just click HERE

POP Settings 3rd one down.

Re: Pop3 email with Thunderbird
 

After using Outlook for 10+ years I recently went over the Thunderbirds and found it to be easier than outlook to configure and a hell of a lot faster.

Re: Pop3 email with Thunderbird
 

Once again, I am saved by the knowledge and helpfulness of Moldova.

My most sincere thanks, Moldova. May fortune smile upon you forever.

Re: Pop3 email with Thunderbird
 

Especially as Thunderbird 3 actually does quite a good job of automatically configuring itself..

Re: Pop3 email with Thunderbird
 

Just updating now to TB3 It's being ever so slow at first time indexing, but as I haven't deleted an email in 7+ years it's no suprise :)

Re: Pop3 email with Thunderbird
 

It's worth compacting your folders now and again as this can speed things up upon Thunderbird loading - the option is within each of the folders.

Just be aware that Thunderbird 3 uses tabs so it may look different (when it has updated) this can be a little disconcerting at first.

Cheers and Si thee. :Sprint:

Re: Pop3 email with Thunderbird
 

No worries, prefer tabbed structuring.. :tu: thanX for the heads up

Re: Pop3 email with Thunderbird
 

[QUOTE=Feeble;34945364]Once again, I am saved by the knowledge and helpfulness of Moldova.

In case anyone is interested, the reason for my problem was that I was using the wrong pop3 server name, in the wrong format, and the wrong port nos on both servers, and had carefully turned off the SSL option. Otherwise, everything was fine. Apart from using the wrong password, because I didn't know the real password, which wasn't the password I had chosen, but it had been notified to me via my Virginmedia mailbox, which I couldn't access, because I didn't know the correct password.

My thanks to all. I don't know how I would have managed without cableforum and its contributors.

Re: Pop3 email with Thunderbird
 

updated to V3 Thunderbird in last couple of days,
but now noticed I can't send mail

now says
"sending of message failed
an error occured sending mail : unable to authenticate to smtp server smtp.ntlworld.com
The server does not support authentication (smtp-auth) but you have chosen to use authentication
untick Use name and password for that server or contact service provider"

Whilst If I do that, it does work, but since it auto updated from v2.x
I assume the same settings were in used previously in V2 ok ?


So now my TB account settings say
Secure Authentication No
Connection Security : None

So it it OK to untick User Name and password as suggested ?

Re: Pop3 email with Thunderbird
 

Have exactly this on mine & it all works fine :tu:

Re: Pop3 email with Thunderbird
 

Sorry - which do you have

Authentication Ticked or Unticked ?

I'll check again when I get home against
http://www.virginmedia.com/help/virg..._pop.php#76147 ( Thunderbird setting)
But this seems to indicate Password SHOULD be ticked ! - but that not working for me

Re: Pop3 email with Thunderbird
 

Secure Authentication "unchecked"
See image.

Re: Pop3 email with Thunderbird
 

No I can't make it work with those setting from that link
as soon as I enable any authentication in "Outgoing server" (smtp) section , email sending stops

smtp.ntlworld.com
using port 25
Secure Authentication No
Connection Security : None

are only setting which work for me
But it seems v2 was happy to work with "Authentication" before- or it made a hash of migrating the setting from V2 to v3.

Since I'm now able to send emails ok - I suppose it doesn't really matter but seems to conflict with the available advice - so odd ?

---------- Post added at 18:45 ---------- Previous post was at 18:42 ----------

Thanks : But that images is pop3, (yes I know thats in the title of the thread ) but its the SMTP bit thats not working for me (should have started another thread I suppose)

My pop3 (incoming) is working fine with Secure Authentication enabled ! (opposite of your image)
Ah but I now see I'm using port 995 for pop3 - probably the secure one ?

Pop3 email with Thunderbird - the sequel
 

Thanks to Moldova, I followed the instructions, and am now able to access my @virginmedia.com mailbox via Thunderbird 2.

I then set up a second @virginmedia.com mailbox, with a different password, and am trying to access that mailbox through Thunderbird 2. But I cannot get to it, getting a 'failed to connect' message each time, instead of the password box. I have carefully followed the same instructions as those that worked for the first mailbox. I am still able to access the first mailbox via Thunderbird 2.

Any suggestions ?

Re: Pop3 email with Thunderbird
 

Re: Pop3 email with Thunderbird
 

Thanks. I will hopefully remember that in future.