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-   -   We're launching our brand new Virgin Media Mail! (https://www.cableforum.uk/board/showthread.php?t=33659956)

VMboy 05-01-2010 02:08
We're launching our brand new Virgin Media Mail!
 
Just received an email from Virgin Media about them going to introduce a new upgrade to your existing @blueyonder.co.uk email account.

A full copy of the email is copied below, but what worries me is were the mention the bit about attachments, does this mean we will not be able to send certain attachments via our email accounts?

I have highlighted the concerning part in red.

Quote:
Hello,

At Virgin Media, we're always looking for ways to give you the best you can get from your broadband connection. Among other things, that means keeping you in the loop with our brand new Virgin Media Mail.

Virgin Media Mail is a shiny new upgrade to your existing @blueyonder.co.uk email account and it comes packed with great extras that we know you're going to love. Best of all, you don't have to lift a finger - we'll do everything for you and move your current @blueyonder.co.uk email account in January and send you a welcome email to tell you when it's all done.

Your existing @blueyonder.co.uk email address will still work, and we're not planning to change it. We'll also make sure that your emails and messages stay safe and sound, and are transferred over to your new account. However, for security reasons, certain file formats are not allowed as attachments in our new mail service, as they are very often used to distribute viruses or other malicious software.

A full list of these can be found at http://www.virginmedia.com/attachments, so you should back up any of these attachments as they will not be moved to the new service when your mailbox is moved.

We're sure you'll love our new, easy to use, super efficient system. And what makes it so great? Well, it's provided by Google, of course!

Check your Virgin Media Mail anywhere

One of the best things about using Virgin Media Mail through http://www.virginmedia.com is that you can stay in the loop, no matter where you are. You can get to your emails on almost anything that's connected to the internet, including internet-enabled mobile phones, without installing or configuring anything. We call this webmail.

If you're planning to access your emails on more than one device you'll want to make sure that all your messages are made available, so have a look at http://www.virginmedia.com/devices for some helpful advice.

Using Virgin Media Mail through webmail means you can:

- Import your contacts quickly and easily, which saves you typing them all out. If you've already set up contacts in your old @blueyonder.co.uk webmail account, we'll move them for you.
- Check your emails wherever you are with easy-to-use Google mail on your mobile phone
- Find that elusive email easily with Google search for your inbox
- Chat with other Google Mail users in your contacts
- No need to delete emails to clear storage space - just archive them as you now have 7000 MB of storage to use (that's gone up from 30 MB that you used to have!)

Virgin Media Mail and email programs

If you need help setting up and using Virgin Media Mail, there is more information at http://www.virginmedia.com/help/virginmediamail. And don't forget, you can always get in touch with us if you have any questions or problems, we'll be happy to help!

Happy surfing!

Mark Davidson
Executive Director, Customer Care
Virgin Media


---------- Post added at 01:08 ---------- Previous post was at 01:01 ----------

Just had a look at the file types that will be blocked and I can understand why, I was getting worried as I thought they meant word/excel docs and normal stuff like that.

Here is the info.

Some file types are blocked

Quote:
As a security measure to prevent potential viruses, Virgin Media Mail doesn't allow you to send or receive executable files (such as files ending in .exe) that could contain damaging executable code.

We also do not allow certain other types of potentially harmful files, with ending as listed here: ".ade", ".adp", ".bas", ".bat", ".chm", ".cmd", ".com", ".cpl", ".crt", ".dll", ".hlp", ".hta", ".inf", ".ini", ".ins", ".isp", ".jse", ".lib", ".lnk", ".mdb", ".mde", ".msc", ".msi", ".msp", ".mst", ".ocx", .pages, ".pcd", ".pif", ".reg", ".scr", ".sct", ".shb", ".shs", ".sys", ".url", ".vb", ".vbe", ".vbs", ".vxd", ".wsc", ".wsf" and ".wsh".

Virgin Media Mail won't accept these types of files even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format. If this type of message is sent to your Virgin Media Mail account, it is bounced back to the sender automatically.

You can send and receive messages up to 20 megabytes (MB) total (including attachments). Any message that exceeds this limit will not be delivered to your inbox and will be returned to the sender.

zing_deleted 05-01-2010 02:12
Re: We're launching our brand new Virgin Media Mail!
 
I cant see how they will tell if you rar them up. Failing that just change the extension and put info in mail on how to change it back again

With 20 meg attachments hopefully the VM box will be big enough to handle plenty

VMboy 05-01-2010 02:29
Re: We're launching our brand new Virgin Media Mail!
 
So is there any extension there that will cause us grief if we are not allowed to mail any of them?

Trent 05-01-2010 03:22
Re: We're launching our brand new Virgin Media Mail!
 
I got this e-mail tonight... I am horrified..

If virgin media want to protect people then tell them how dont limit there ability to send particular files!

I often create .cmd files to automatically do things on friends pcs so I dont have to explain something technical to someone who doesnt care.. .bas files are useful as this is the standard file format for Visual Basic Files allowing me to create custom functions and pass them on to my friends.

There has go to be a way to stop this?? No??? Why not...

Looks like I am going to have encrypt them and send instructions on how to decrypt my attachments! or password protect the ZIP file!

Pathetic and completely useless VM

Paul 05-01-2010 03:28
Re: We're launching our brand new Virgin Media Mail!
 
Hmmm, so protecting the users of their mail system is pathetic and useless ? ok ..........

v0id 05-01-2010 03:43
Re: We're launching our brand new Virgin Media Mail!
 
Virginmedias rules are copied almost word for word from googles mail help docs anyway, so anyone who's been using google apps or gmail should be aware of them already

http://mail.google.com/support/bin/topic.py?topic=12834


Quote:
Originally Posted by Trent (Post 34939021)

Looks like I am going to have encrypt them and send instructions on how to decrypt my attachments! or password protect the ZIP file!
yeah, you're not supposed to do that either if you read it.

dav 05-01-2010 06:53
Re: We're launching our brand new Virgin Media Mail!
 
With this being provided by Google, are they going to be scanning our mail contents for ad opportunities? Will ads be attached to the bottom of our messages?
Wouldn't surprise me.

Peter_ 05-01-2010 08:11
Re: We're launching our brand new Virgin Media Mail!
 
I do not see any issue at all, they are giving you a bigger inbox 7000Mb against the present 30Mb which is far to small and causes many calls about being unable to send/receive email due to people not periodically deleting emails in their account.

They are trying to ensure that the mail system stays secure and is virtually identical to googlemails own terms and conditions regards sending extensions.

But regardless of any improvements made to the system people will always find something to moan about.

This will not be altered and if you feel the need to send such extensions in your email then try http://gmx.com/

Mr_love_monkey 05-01-2010 08:12
Re: We're launching our brand new Virgin Media Mail!
 
does that mean we're losing access via smtp?

Peter_ 05-01-2010 08:18
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Mr_love_monkey (Post 34939038)
does that mean we're losing access via smtp?
No still the same.

VMboy 05-01-2010 11:18
Re: We're launching our brand new Virgin Media Mail!
 
As being the starter of this thread I just wanted to say that in no way was I complaining or moaning, I was just a little worried and fully understand the reasons behind it all.

zing_deleted 05-01-2010 11:22
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Moldova (Post 34939037)
I do not see any issue at all, they are giving you a bigger inbox 7000Mb against the present 30Mb which is far to small and causes many calls about being unable to send/receive email due to people not periodically deleting emails in their account.

They are trying to ensure that the mail system stays secure and is virtually identical to googlemails own terms and conditions regards sending extensions.

But regardless of any improvements made to the system people will always find something to moan about.

This will not be altered and if you feel the need to send such extensions in your email then try http://gmx.com/
the 7 gig inbox is an improvement deffo makes it usable instead of pointless lol

As far as extensions are concerned ive already said how to get round it easy enough

Nano Jake 05-01-2010 11:36
Re: We're launching our brand new Virgin Media Mail!
 
So whats the difference between this and an ordinary free Gmail account? [apart from the address].

zing_deleted 05-01-2010 11:43
Re: We're launching our brand new Virgin Media Mail!
 
some people use their VM based email account as their main account and others use Gmail simples lol

Nano Jake 05-01-2010 11:44
Re: We're launching our brand new Virgin Media Mail!
 
So we are paying for a service that is essentially offered free.

zing_deleted 05-01-2010 11:45
Re: We're launching our brand new Virgin Media Mail!
 
you aint paying for it its offered with your net account

Nano Jake 05-01-2010 12:00
Re: We're launching our brand new Virgin Media Mail!
 
Which I pay for.

mentasm 05-01-2010 12:02
Re: We're launching our brand new Virgin Media Mail!
 
At the moment we're given, what, five mailboxes with three aliases apiece (from memory)? I take it we're not going to be offered five 7GB mailboxes with the new service, so are they consolidating all of the existing mailboxes into one large mailbox? I have all five in use with different aliases and passwords and don't really fancy the prospect of other members of my family poking around in my email. How does Gmail work with regard to this?

TheDon 05-01-2010 12:37
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by mentasm (Post 34939138)
At the moment we're given, what, five mailboxes with three aliases apiece (from memory)? I take it we're not going to be offered five 7GB mailboxes with the new service, so are they consolidating all of the existing mailboxes into one large mailbox? I have all five in use with different aliases and passwords and don't really fancy the prospect of other members of my family poking around in my email. How does Gmail work with regard to this?
You take it wrong.

You'll will still have the five separate mailboxes.

Quote:
Originally Posted by Paul M
Hmmm, so protecting the users of their mail system is pathetic and useless ? ok ..........
When it inconveniences a fair number of people with no way to get around it other than breaking the t&c's of the service, yes, it is.

You don't protect idiots by removing valid functionality from users that actually have a clue what they're doing. If you're dumb enough to open a random .exe and get yourself infected with a virus because you have no AV and an IQ in single digits then that's your fault and you should live with the consequences. I shouldn't have to jump through hoops renaming files and hiding their extensions because people are stupid.

It's like solving knife crime by banning the sale of all knives. Sure it might solve the problem, but what happens when I need a knife to carve a nice joint of pork!

zing_deleted 05-01-2010 12:42
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Nano Jake (Post 34939136)
Which I pay for.
yes you pay for your internet conenction

Here is an idea why dont you stop paying for your internet and then see how far you get trying to access gmail

Stuart 05-01-2010 12:44
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Trent (Post 34939021)
I got this e-mail tonight... I am horrified..

If virgin media want to protect people then tell them how dont limit there ability to send particular files!

I often create .cmd files to automatically do things on friends pcs so I dont have to explain something technical to someone who doesnt care.. .bas files are useful as this is the standard file format for Visual Basic Files allowing me to create custom functions and pass them on to my friends.

There has go to be a way to stop this?? No??? Why not...

Looks like I am going to have encrypt them and send instructions on how to decrypt my attachments! or password protect the ZIP file!

Pathetic and completely useless VM

Not pathetic at all..OK, so you create CMD and VB files and email them to friends for legitimate reasons. Fair enough. You can find another archive format and use that. A little inconveniant, but do able.

In the mean time, this will protect a *lot* of users from running infected attachments. After all, if they don't know enough about computer security to known not to run attachments from strangers, they are unlikely to know where to find the documentation that tells them they shouldn't.

Put simply, we've had people advising newbies not to run these attachments (including IIRC on several pages in VM's help site) for years. It hasn't worked.

Hom3r 05-01-2010 12:46
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Some file types are blocked


As a security measure to prevent potential viruses, Virgin Media Mail doesn't allow you to send or receive executable files (such as files ending in .exe) that could contain damaging executable code. We also do not allow certain other types of potentially harmful files, with ending as listed here: ".ade", ".adp", ".bas", ".bat", ".chm", ".cmd", ".com", ".cpl", ".crt", ".dll", ".hlp", ".hta", ".inf", ".ini", ".ins", ".isp", ".jse", ".lib", ".lnk", ".mdb", ".mde", ".msc", ".msi", ".msp", ".mst", ".ocx", .pages, ".pcd", ".pif", ".reg", ".scr", ".sct", ".shb", ".shs", ".sys", ".url", ".vb", ".vbe", ".vbs", ".vxd", ".wsc", ".wsf" and ".wsh".
Virgin Media Mail won't accept these types of files even if they are sent in a zipped (.zip, .tar, .tgz, .taz, .z, .gz) format. If this type of message is sent to your Virgin Media Mail account, it is bounced back to the sender automatically.
I'm disgusted by this. It like being at work.

So I cannot send a *.bat file to someone to help them out, what if I rename it *.bak and tell them to rename it.

Next step banning attachments

v0id 05-01-2010 12:47
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by dav (Post 34939029)
With this being provided by Google, are they going to be scanning our mail contents for ad opportunities? Will ads be attached to the bottom of our messages?
Wouldn't surprise me.
As virginmedia are just using Google then I imagine it will be Google who will be scanning email for ad opportunities, like they do with google apps

zing_deleted 05-01-2010 12:48
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Hom3r (Post 34939156)
I'm disgusted by this. It like being at work.

So I cannot send a *.bat file to someone to help them out, what if I rename it *.bak and tell them to rename it.

Next step banning attachments
wish I thought about changing the extensions jebus lol

Stuart 05-01-2010 12:52
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by TheDon (Post 34939151)
When it inconveniences a fair number of people with no way to get around it other than breaking the t&c's of the service, yes, it is.

You don't protect idiots by removing valid functionality from users that actually have a clue what they're doing. If you're dumb enough to open a random .exe and get yourself infected with a virus because you have no AV and an IQ in single digits then that's your fault and you should live with the consequences. I shouldn't have to jump through hoops renaming files and hiding their extensions because people are stupid.

It's like solving knife crime by banning the sale of all knives. Sure it might solve the problem, but what happens when I need a knife to carve a nice joint of pork!
You need some perspective. Doing this protects millions of users, while inconveniencing maybe a few thousand (being generous here).

Raistlin 05-01-2010 12:54
Re: We're launching our brand new Virgin Media Mail!
 
Has anybody thought about just changing the extensions of the files that they're sending, or compressing/packing them using a non-blocked format?






;)

zing_deleted 05-01-2010 12:56
Re: We're launching our brand new Virgin Media Mail!
 
MEEEEEEEEEEEEEEEEEE lmao :)

Raistlin 05-01-2010 12:56
Re: We're launching our brand new Virgin Media Mail!
 
Really? You should have said mate :D

mentasm 05-01-2010 12:57
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by TheDon (Post 34939151)
You take it wrong.

You'll will still have the five separate mailboxes.
Do you have a link to the info?

zing_deleted 05-01-2010 12:58
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Rob M (Post 34939167)
Really? You should have said mate :D
I know its my age forgetful and all that lol

VMboy 05-01-2010 12:58
Re: We're launching our brand new Virgin Media Mail!
 
Seems to me that VM are in a no win situation regarding this based on customer reactions.

If it's going to reduce the chance of potential viral infections I would have thought this would be a good thing as not everyone is computer literate!

zing_deleted 05-01-2010 12:59
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by VMboy (Post 34939171)
Seems to me that VM are in a no win situation regarding this based on customer reactions.

If it's going to reduce the chance of potential viral infections I would have thought this would be a good thing as not everyone is computer literate!

Its a good thing it will help those who do not have the know how and protect them. Those who do know what they are doing will be able to sort it out. Its a good thing. Hotmail has done similar for a long time

The 20 meg attachment is excellent

Ben B 05-01-2010 14:21
Re: We're launching our brand new Virgin Media Mail!
 
As usual us @ntlworld.com customers are left until last ;)

Peter_ 05-01-2010 14:59
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by mentasm (Post 34939138)
At the moment we're given, what, five mailboxes with three aliases apiece (from memory)? I take it we're not going to be offered five 7GB mailboxes with the new service, so are they consolidating all of the existing mailboxes into one large mailbox? I have all five in use with different aliases and passwords and don't really fancy the prospect of other members of my family poking around in my email. How does Gmail work with regard to this?
No you will have 10 mailboxes all with 7Gb so a slight improvement.;)

Stutz 05-01-2010 15:02
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Ben B (Post 34939214)
As usual us @ntlworld.com customers are left until last ;)
Is there a date given for ntlworld customers. I can't find one.

Peter_ 05-01-2010 15:05
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Stutz (Post 34939247)
Is there a date given for ntlworld customers. I can't find one.
After the Blueyonder migration.

Stutz 05-01-2010 15:07
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Moldova (Post 34939253)
After the Blueyonder migration.
Thank you Moldova.

mentasm 05-01-2010 15:23
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Moldova (Post 34939246)
No you will have 10 mailboxes all with 7Gb so a slight improvement.;)
Have I just missed the glaringly obvious bit where it says that in the email/FAQ then (it's a distinct possibility)?

pip08456 05-01-2010 20:10
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Hom3r (Post 34939156)
I'm disgusted by this. It like being at work.

So I cannot send a *.bat file to someone to help them out, what if I rename it *.bak and tell them to rename it.

Next step banning attachments
An unfair comment. It is rightly there to protect those not "PC savvy". All the files listed can be sent using the correct archiver.

Bottom line if you know what you are doing and the person at the other end is informed or already knows then it is no problem whatsoever and is a good form of security for those who don't know better.

BenMcr 05-01-2010 20:14
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by dav (Post 34939029)
With this being provided by Google, are they going to be scanning our mail contents for ad opportunities?
No

Quote:
Will ads be attached to the bottom of our messages?
No

Ignitionnet 05-01-2010 20:21
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by v0id (Post 34939159)
As virginmedia are just using Google then I imagine it will be Google who will be scanning email for ad opportunities, like they do with google apps
Same as with Sky's mail, which is also a rebranded GMail, this won't happen. VM are paying Google for this, unlike the rest of us using GMail who get it for the cost of having Google spider our mail to advertise to us :)

Hom3r 05-01-2010 20:24
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by zing (Post 34939160)
wish I thought about changing the extensions jebus lol
Mind you some systems look beyond that to see if you have done that.

Quote:
Originally Posted by pip08456 (Post 34939433)
An unfair comment. It is rightly there to protect those not "PC savvy". All the files listed can be sent using the correct archiver.

Bottom line if you know what you are doing and the person at the other end is informed or already knows then it is no problem whatsoever and is a good form of security for those who don't know better.
I agree but why should the majority be affected by those in the minority that are to stupid to own a PC and even turn the thing on.:D

pip08456 05-01-2010 20:25
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Broadbandings (Post 34939440)
Same as with Sky's mail, which is also a rebranded GMail, this won't happen. VM are paying Google for this, unlike the rest of us using GMail who get it for the cost of having Google spider our mail to advertise to us :)
Unless of course you use an email client which will screen them out. You only get the advertising if you access your mail directly from the Gmail server.

dav 05-01-2010 21:59
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by BenMcr (Post 34939436)
No

No
Thanks.

In that case I have little problem with this.

Digital Fanatic 05-01-2010 22:56
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Nano Jake (Post 34939122)
So we are paying for a service that is essentially offered free.
No

Stuart 05-01-2010 23:23
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Hom3r (Post 34939441)

I agree but why should the majority be affected by those in the minority that are to stupid to own a PC and even turn the thing on.:D
Because the people who are knowledgable enough to stop themselves double clicking any random attachment, regardless of who it might be from, are, in my experience, in the minority, not the majority.

And, as discussed earlier, they can work round the the restriction relatively easily.

Ignitionnet 05-01-2010 23:31
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Hom3r (Post 34939441)
Mind you some systems look beyond that to see if you have done that.



I agree but why should the majority be affected by those in the minority that are to stupid to own a PC and even turn the thing on.:D
Hmmm I disagree totally here. People who are less technically savvy are the reason that there are IT support desks.

Why should the majority not be protected even if it comes at the annoyance of a minority, especially on a large, mass-market ISP such as Virgin Media? If we were talking about Andrews and Arnold or even Zen Internet I might see your point but Virgin are, along with Talk Talk and BT, mass market ISPs where a vast majority of customers are not technically knowledgeable and will happily click on an attachment so long as the bit of social engineering at the start is remotely convincing.

pip08456 06-01-2010 00:29
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Hom3r (Post 34939441)
I agree but why should the majority be affected by those in the minority that are to stupid to own a PC and even turn the thing on.:D
Being a person who assists regularly with PC problems and gives advice on internet sites I can assure you that it is the minority being affected by the majority.

Never presume that others are as savvy as you or I because most aren't and in truth I could possibly lose you on PC diagnostics in the same why that others like Seph. broadbandings etc can lose me on network/cable diagnostics.

Most users nowadays only know how to switch on, off check emails and surf and I always have and will continue to assist them where I can.

christips 06-01-2010 10:18
Re: We're launching our brand new Virgin Media Mail!
 
So VirginMedia has given Google everybodys Home Address along with the Email database ?

Peter_ 06-01-2010 10:20
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by christips (Post 34939717)
So VirginMedia has given Google everybodys Home Address along with the Email database ?
No they have not as your address is not in Selfcare.

Plus the is no advertising or harvesting of email addresses for spam purposes.

BenMcr 06-01-2010 10:20
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by christips (Post 34939717)
So VirginMedia has given Google everybodys Home Address along with the Email database ?
No

christips 06-01-2010 10:27
Re: We're launching our brand new Virgin Media Mail!
 
Another rumour quashed - thanks :)

Part of the rumour is that Google will archive your web sessions back to your mailbox using the IP address and a active Cookie for the new data retention laws on behalf of VirginMedia ?.


Last edited by christips

BenMcr 06-01-2010 10:34
Re: We're launching our brand new Virgin Media Mail!
 
And that is an issue how exactly? If the law says that information has to be retained (which I don't know whether it does or not), then there is nothing either VM or Google or any other ISP can do anything about it. They will have to comply

christips 06-01-2010 10:40
Re: We're launching our brand new Virgin Media Mail!
 
An issue if the rumour is true that Google will be the archive on behalf of Virginmedia and some people see that as a permanent database outside of the retention laws agreed storage time.

BenMcr 06-01-2010 10:55
Re: We're launching our brand new Virgin Media Mail!
 
And does anyone have any proof of that?

All that VM are using as far as I'm aware is Google Apps to run the mail service. Lots of information about it can be found here http://www.google.com/apps/intl/en/b...urce=catch_all

christips 06-01-2010 10:58
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by BenMcr (Post 34939734)
And does anyone have any proof of that?
when does a rumour need proof ?

You know aswell as i do that every rumour starts with what somebody supposed to have said on the phone or what a tech is supposed to have said on a call out.

:D

BenMcr 06-01-2010 11:02
Re: We're launching our brand new Virgin Media Mail!
 
If any retention is taking place as required by law, it will be in line with all other applicable laws

christips 06-01-2010 11:02
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by BenMcr (Post 34939734)
All that VM are using as far as I'm aware is Google Apps to run the mail service.
So when you gave the reply "no" to Virginmedia giving Google everybodys home address it was a "no" as in a guess as far as your aware. :D

BenMcr 06-01-2010 11:04
Re: We're launching our brand new Virgin Media Mail!
 
Google Apps does not give Google anyone's home address

christips 06-01-2010 11:16
Re: We're launching our brand new Virgin Media Mail!
 
What would a so called private agreement between VirginMedia and Google have to do with Google Apps ?

Your replys are no better than the guessing and speculation of rumours.

:)

BenMcr 06-01-2010 11:18
Re: We're launching our brand new Virgin Media Mail!
 
Virgin Media use Google Apps to run Virgin Media Mail.

There is no need for anyone's Home Address to be provided to run an e-mail service.

So VM do not give Google anyone's Home Address

Hugh 06-01-2010 11:20
Re: We're launching our brand new Virgin Media Mail!
 
I am sure that VM and Google would not have any "so called private agreements" - they would be contractual, with services defined.

christips 06-01-2010 11:22
Re: We're launching our brand new Virgin Media Mail!
 
I see that the Rumour mill has been running for awhile.

http://forums.theregister.co.uk/foru...n_media_gmail/

BenMcr 06-01-2010 11:32
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by christips (Post 34939755)
I see that the Rumour mill has been running for awhile.

http://forums.theregister.co.uk/foru...n_media_gmail/
In that case pay attention to what someone has posted there:

Quote:
Okay, I've had some experience of talking with Google about corporate email services. So here's what I've learned.

1: All email belongs to the recipient. Unless deleted it remains on Google's servers until the account is terminated. If the company chooses to end its agreement with Google they have 1 year to migrate data to a new provider and Google offers tools to do this.

2: Targeted advertising is an option which is usually switched OFF for corporate users. Of course they can choose to allow it for their users.

3: Data protection. Google is a party to the EU / US 'Safe Harbor' scheme which means that personal information held outside the EU is protected to the same degree as required under EC legislation.

Hugh 06-01-2010 11:42
Re: We're launching our brand new Virgin Media Mail!
 
Ben, that ties in with the contract we have with Google to supply our students with GoogleMail and Apps.

Ignitionnet 06-01-2010 11:49
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by christips (Post 34939725)
Another rumour quashed - thanks :)

Part of the rumour is that Google will archive your web sessions back to your mailbox using the IP address and a active Cookie for the new data retention laws on behalf of VirginMedia ?.


Last edited by christips
Google will in no way be involved in Virgin Media's compliance with data retention legislation this will be handled by dedicated hardware which will likely also be related to the Intercept Modernisation Programme.

Google will, of course, have records of what IP addresses you accessed your mailbox from, those are standard logs which all providers have. I have no idea what setting a cookie will do or how it will allow browsing habits to be tracked and legally compliant as it would require every page a subscriber visits to have something from Google embedded in it.

Dedicated hardware is required for retention of browsing history, simply setting a cookie on a website and hoping that a subscriber only visits websites where this cookie will be read is not good enough. Google Phorm, and if you can sift through all the stuff about privacy you should be able to get an idea of how such a system could work.

Google will not receive anyone's home address that is a clear and blatant violation of DPA and certainly not required for them to operate an email service. It's a ridiculous rumour to say the least. Google will not have access to people's billing information.

BenMcr 06-01-2010 19:41
Re: We're launching our brand new Virgin Media Mail!
 
Just an FYI regarding the list of file types. There may be some errors in the list of what is blocked, it's being investigated as we speak ;)

http://community.virginmedia.com/t5/...-p/19661#M2569

Trent 07-01-2010 10:25
Re: We're launching our brand new Virgin Media Mail!
 
I think so many people are missing the point here its amazing.

VM are reducing my rights, my service, because a majority of customers are too bone idle to read the help documents and ensure they have sufficient antivirus..

Lets put this in a different context.. We are going to ban all religions because some people use these religions to start wars.. can you imagine what would happen if a company said that.. its no different. Also all those users who say "Rename it or compress it" Technically this is a breach of the T&C's so could get your e-mail account suspended...

Flame me all you want because I am a "savvy" user but remember that when you have to pay £200 for someone to come out and fix a driver problem that I could do for free before!

the "improvements" are not that big for me that they out shine the glaringly obvious reduction in service. I only need one e-mail account and I dont need 7gb because i download all my e-mails and dont save them to they mail server anyway!!

If vm wanted to improve the webmail service they could have done this by adding an alert everytime you try to attach or download an attachment which is risky.. but no that would be too easy.. This is simply a cost cutting measure by farming out the e-mail to Google and will it reduce the cost of my package.. not b***dy likely instead it will just make some shareholders richer...

VM score yet another own goal .. cant wait for FibreCity to start up then i will have an alternative service to consider.

jamiefrost 07-01-2010 12:32
Re: We're launching our brand new Virgin Media Mail!
 
No one is forcing you to use Virgins email service, you have said you only want to use a single email address. Why don't you go and change email provider then, or setup your own email server?

At the end of the day you are complaining about something that Virgin are supplying to a great number of people as part of a service.

What you are asking for is to tailor the service to your specific need to the detriment of the majority of users.

What google have done is compromise between absolute flexibility and security of there users. The result is a limit to the functionality and less than perfect security. As with all compromises it's impossible to get a perfect solution otherwise it wouldn't be a compromise.

It sounds like the perfect solution or you would be to change to an email provider that lets you send and receive anything you want.

As for putting a warning up, never going to work in a million years. People open up unknown attachments every day when they shouldn't, and you really think a warning message is going to stop them.

How many people to you think read all of the terms of an agreement or an end user license agrement beofre the install a game or other software

Peter_ 07-01-2010 13:21
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Trent (Post 34940443)
I think so many people are missing the point here its amazing.

VM are reducing my rights, my service, because a majority of customers are too bone idle to read the help documents and ensure they have sufficient antivirus..

Lets put this in a different context.. We are going to ban all religions because some people use these religions to start wars.. can you imagine what would happen if a company said that.. its no different. Also all those users who say "Rename it or compress it" Technically this is a breach of the T&C's so could get your e-mail account suspended...

Flame me all you want because I am a "savvy" user but remember that when you have to pay £200 for someone to come out and fix a driver problem that I could do for free before!

the "improvements" are not that big for me that they out shine the glaringly obvious reduction in service. I only need one e-mail account and I dont need 7gb because i download all my e-mails and dont save them to they mail server anyway!!

If vm wanted to improve the webmail service they could have done this by adding an alert everytime you try to attach or download an attachment which is risky.. but no that would be too easy.. This is simply a cost cutting measure by farming out the e-mail to Google and will it reduce the cost of my package.. not b***dy likely instead it will just make some shareholders richer...

VM score yet another own goal .. cant wait for FibreCity to start up then i will have an alternative service to consider.
You sign up with Virgin or any other ISP then you accept their Terms and Conditions and no one is forcing you to use their email service.

You will find Googles own T & C's to none to dissimilar to Virgins but at least with Virgin you will not be inundated with advertisements.

I expect that Fibrecity will have similar T & C's unless you get a personal agreement with them.;)

If you do not like the idea of Virgins email being safe the try another email provider such as http://www.gmx.com/ why complain when the is always an alternative.

Ignitionnet 07-01-2010 13:40
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Trent (Post 34940443)
I think so many people are missing the point here its amazing.

VM are reducing my rights, my service, because a majority of customers are too bone idle to read the help documents and ensure they have sufficient antivirus..

Lets put this in a different context.. We are going to ban all religions because some people use these religions to start wars.. can you imagine what would happen if a company said that.. its no different. Also all those users who say "Rename it or compress it" Technically this is a breach of the T&C's so could get your e-mail account suspended...

Flame me all you want because I am a "savvy" user but remember that when you have to pay £200 for someone to come out and fix a driver problem that I could do for free before!

the "improvements" are not that big for me that they out shine the glaringly obvious reduction in service. I only need one e-mail account and I dont need 7gb because i download all my e-mails and dont save them to they mail server anyway!!

If vm wanted to improve the webmail service they could have done this by adding an alert everytime you try to attach or download an attachment which is risky.. but no that would be too easy.. This is simply a cost cutting measure by farming out the e-mail to Google and will it reduce the cost of my package.. not b***dy likely instead it will just make some shareholders richer...

VM score yet another own goal .. cant wait for FibreCity to start up then i will have an alternative service to consider.
You evidently haven't seen the issues with the ex-Blue Yonder email platform recently, nor the problems historically with the ex-ntl one. This will provide a more stable, reliable and better service to the vast majority of users. That it may inconvenience a tiny minority who may wish to send these files is a non-issue.

It's somewhat emotive referring to VM as infringing on your 'rights' as well, don't you think?

I consider myself a fairly 'savvy' user. My primary email account is GMail and I also have my own domain with email though I generally only use it for forwarding. If I need to send a file to someone I very rarely email them I upload them to my webspace / FTP.

At the end of the day this is an extremely minor inconvenience to 'savvy' users, most of whom aren't going to be using ISP-based email anyway. It's a bad idea in many ways to do so though evidently VM's 'savvy' users go against this conventional wisdom and are happy to give themselves the inconvenience of changing their email address when they leave VM for whatever reason. Not sure how savvy that decision is.

faze 08-01-2010 01:03
Re: We're launching our brand new Virgin Media Mail!
 
I use "windows mail" in windows vista to receive email to my blueyonder email account
How will this affect me?

BenMcr 08-01-2010 01:13
Re: We're launching our brand new Virgin Media Mail!
 
At the moment it won't. The only thing you may have to do later on is run a small program to keep your settings up to date. Apart from that everything works the same

faze 08-01-2010 01:20
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by BenMcr (Post 34941046)
At the moment it won't. The only thing you may have to do later on is run a small program to keep your settings up to date. Apart from that everything works the same
ok ..thanks

Stuart 08-01-2010 02:49
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Trent (Post 34940443)
I think so many people are missing the point here its amazing.


VM are reducing my rights, my service, because a majority of customers are too bone idle to read the help documents and ensure they have sufficient antivirus..
Funny that, VM putting the needs of the many before the needs of the few...

Also, if you are computer savvy, you will know that just having an antivirus program is not sufficient..
Quote:
Lets put this in a different context.. We are going to ban all religions because some people use these religions to start wars.. can you imagine what would happen if a company said that.. its no different.
It's very different. You are comparing restricting someone's way of life (and religion *is* a way of life for a lot of people) with asking someone to rename or zip a file. You need some perspective.

Quote:
Also all those users who say "Rename it or compress it" Technically this is a breach of the T&C's so could get your e-mail account suspended...
How on earth is that a breach of Ts&Cs? It's certainly no more of a breach of Ts&Cs than distributing copyrighted material via email (drivers are copyrighted).

Quote:
Flame me all you want because I am a "savvy" user but remember that when you have to pay £200 for someone to come out and fix a driver problem that I could do for free before!
You can do it for free now...

Quote:
If vm wanted to improve the webmail service they could have done this by adding an alert everytime you try to attach or download an attachment which is risky.. but no that would be too easy.. This is simply a cost cutting measure by farming out the e-mail to Google and will it reduce the cost of my package.. not b***dy likely instead it will just make some shareholders richer...
This doesn't just affect webmail, and even if it did, people can (and do) ignore alerts. You should know that if you have ever done any tech support.

Also, what's wrong with vm trying to cut costs? The shareholders are the ones who risked a lot to help VM deal with £17bn of debt..

Quote:
VM score yet another own goal .. cant wait for FibreCity to start up then i will have an alternative service to consider.
There *are* other email services.

---------- Post added at 01:49 ---------- Previous post was at 01:43 ----------

Quote:
Originally Posted by Moldova (Post 34940560)
I expect that Fibrecity will have similar T & C's unless you get a personal agreement with them.;)
As I understand it, FibreCity are not (and won't be) selling internet access direct to the end user. They will allow other ISPs to sell their bandwidth (much like BT OpenReach does).

Those ISPs will, of course, have their own Ts&Cs which, again, probably won't be too dissimilar to VMs...

Sirius 08-01-2010 07:42
Re: We're launching our brand new Virgin Media Mail!
 
So i see we have a mountain being created out of a mole hill. I have been using google mail for a few years now and i have had nothing but good serivce which is more than i could say for the crapy Ntlworld mail system.

nexy33 08-01-2010 07:51
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Moldova (Post 34939719)
No they have not as your address is not in Selfcare.

Plus the is no advertising or harvesting of email addresses for spam purposes.
so its about as likely to not happen as your ex directory phone number being sold onto a 3rd party advertisers :p:

Peter_ 08-01-2010 07:55
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by nexy33 (Post 34941080)
so its about as likely to not happen as your ex directory phone number being sold onto a 3rd party advertisers :p:
No this platform is run as Virgin want it to be with no advertising or related emails sent to you.

Who sells phone numbers as my number is ex directory and I get no unsolicited callas I have it registered with TPS, so anysuch calls would be illegal.

III 08-01-2010 16:02
Re: We're launching our brand new Virgin Media Mail!
 
I think your being a bit harsh on the tech 'savvy' here.
Lets look at it this way:

They are being denied the right to send files that can contain a payload. Its not their fault everyone else isn't as uber elite, its not their fault if someone gets infected and becomes part of a botnet; spamming/Ddos'ing/ stealing data.

Its not their fault that the infected will have a bad experience and leave the ISP.

Its not their fault that cyber crimes will raise.

Its not their fault or problem that though being 'tech savvy' they rely on a ISP mail service.

Its not their fault that mummy didn't hug them enough and now they find any **** weak reason to whine, bitch and moan.

Its not their fault they have no choice in providers and can't find another one.... Oh wait! :erm:

ratspeaker 09-01-2010 18:47
Re: We're launching our brand new Virgin Media Mail!
 
Of course it doesn't matter that yet again Virgin Media are reducing what they give the customer, unilaterally, and selling this reduction in service as a feature. I don't pay Google for my mail service I pay Virgin Media and I expect the mail service they sold me when I signed up, not what they now think I should now have. As for the poor mites who get infected by stupidly running attachments, they should put the P.C. back in the box and take it back to the store and tell the sales person that they are too stupid to own a computer and could they please have their money back. Its a PC, not an Internet entertainment box, it should require a degree of technical expertise to use! Personally, for me this is the last straw, I am migrating all my services elsewhere, that should hit virgin in the pocket. They can no longer supply what I require at a price I am prepared to pay.

Sirius 09-01-2010 19:13
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by ratspeaker (Post 34941856)
Of course it doesn't matter that yet again Virgin Media are reducing what they give the customer, unilaterally, and selling this reduction in service as a feature. I don't pay Google for my mail service I pay Virgin Media and I expect the mail service they sold me when I signed up, not what they now think I should now have. As for the poor mites who get infected by stupidly running attachments, they should put the P.C. back in the box and take it back to the store and tell the sales person that they are too stupid to own a computer and could they please have their money back. Its a PC, not an Internet entertainment box, it should require a degree of technical expertise to use! Personally, for me this is the last straw, I am migrating all my services elsewhere, that should hit virgin in the pocket. They can no longer supply what I require at a price I am prepared to pay.
You pay VM for your email ??? I was under the impression it was a free add on. Think i better keep stum as i have never paid anything for my mail with them,. Hope they don't suddenly realise and start to charge me :LOL:

Jon T 09-01-2010 19:26
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by ratspeaker (Post 34941856)
Of course it doesn't matter that yet again Virgin Media are reducing what they give the customer, unilaterally, and selling this reduction in service as a feature. I don't pay Google for my mail service I pay Virgin Media and I expect the mail service they sold me when I signed up, not what they now think I should now have. As for the poor mites who get infected by stupidly running attachments, they should put the P.C. back in the box and take it back to the store and tell the sales person that they are too stupid to own a computer and could they please have their money back. Its a PC, not an Internet entertainment box, it should require a degree of technical expertise to use! Personally, for me this is the last straw, I am migrating all my services elsewhere, that should hit virgin in the pocket. They can no longer supply what I require at a price I am prepared to pay.
Of course you are taking in to account that NTL/TW/VIRGIN have given customers more than a few FREE speed increases is the past few years.

To say that a PC user needs a degree of technical knowlege is complete crap, it's a condescending and arrogant attitude to have. It's 2010, not 1990, PC's and internet communication are everywhere, available for use by EVERYONE.

BTW, PC/Internet Entertainment Box - for a lot of people, they are both the same thing. This was one of the main design goals of Windows Vista/7, and i'm told also Mac OSX.

ratspeaker 09-01-2010 19:55
Re: We're launching our brand new Virgin Media Mail!
 
Firstly, I'm sure Virgin Media would like us all to consider that we pay them just for Internet connectivity, and that email, usenet access, webspace etc are free add ons. It doesn't change the fact that I signed up for an advertised package that had a specification. Ie I pay X beer-tokens and Virgin give me what they advertised at the time I signed up. These days they are reducing their service to suit the masses who do not demand the same technical facilities as the savvy user, boosting their profits at the same time.

I don't consider my attitude arrogant and condescending. The P.C. was designed to be a general purpose computing device and the Internet a medium for the exchange of information. I would argue that Microsoft, Apple etc have warped the purpose of these things for rampant commercial reasons to the detriment of everyone. The P.C. has been dumbed down and sold as an Internet Entertainment System and the Internet reduced to a parody of the high street containing mass advertising and dwindling content of any real worth. Facts that I find quite sad really.

Yes I have had a few so called speed upgrades. I don't get whats advertised, if I use what I pay for I get throttled whoops I mean traffic managed. So I will move my services because Virgin can no longer or are unwilling to supply the service I require. That's not because my demands have changed thats because Virgin Media have unilaterally changed the terms of my contract to my detriment in order to pander to what they perceive as the mass market.

jamiefrost 09-01-2010 20:11
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by ratspeaker (Post 34941907)
Firstly, I'm sure Virgin Media would like us all to consider that we pay them just for Internet connectivity, and that email, usenet access, webspace etc are free add ons. It doesn't change the fact that I signed up for an advertised package that had a specification. Ie I pay X beer-tokens and Virgin give me what they advertised at the time I signed up. These days they are reducing their service to suit the masses who do not demand the same technical facilities as the savvy user, boosting their profits at the same time.

I don't consider my attitude arrogant and condescending. The P.C. was designed to be a general purpose computing device and the Internet a medium for the exchange of information. I would argue that Microsoft, Apple etc have warped the purpose of these things for rampant commercial reasons to the detriment of everyone. The P.C. has been dumbed down and sold as an Internet Entertainment System and the Internet reduced to a parody of the high street containing mass advertising and dwindling content of any real worth. Facts that I find quite sad really.

Yes I have had a few so called speed upgrades. I don't get whats advertised, if I use what I pay for I get throttled whoops I mean traffic managed. So I will move my services because Virgin can no longer or are unwilling to supply the service I require. That's not because my demands have changed thats because Virgin Media have unilaterally changed the terms of my contract to my detriment in order to pander to what they perceive as the mass market.
Not condescending yeah right!

Hope you don't use a car or fly on a plane because both of this have been warped by various manufacturers for blatant commercial reasons from the original concept.

As for the Internet being 'dumbed down' I didn't realise you were forced to wade through a load of rubbish before getting to the thing you wanted. I hope you complained to Virgin when they supplied the speed upgrades as they unilaterally changed the terms of your contract.

Finally it's not a 'perceived' mass market, if you don't think this will benefit the vast majority of users then you have no comprehension of how email is used to day.

Sirius 09-01-2010 20:28
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by jamiefrost (Post 34941920)
Not condescending yeah right!

Hope you don't use a car or fly on a plane because both of this have been warped by various manufacturers for blatant commercial reasons from the original concept.

As for the Internet being 'dumbed down' I didn't realise you were forced to wade through a load of rubbish before getting to the thing you wanted. I hope you complained to Virgin when they supplied the speed upgrades as they unilaterally changed the terms of your contract.

Finally it's not a 'perceived' mass market, if you don't think this will benefit the vast majority of users then you have no comprehension of how email is used to day.
:clap:

ratspeaker 09-01-2010 20:34
Re: We're launching our brand new Virgin Media Mail!
 
I can tell from the large amount of unsolicited spam mails for viagra exactly how email is used today. I can also tell that the Internet is now a shopping arcade and the PC a consumer device akin to a DVD player. I doesn't change the fact that I am the customer and as a customer I am not getting what I pay Virgin Media for, especially since their services are overpriced compared to the competition. So I will take my business to any company that will give me what I require. Since my so called 10meg connection only gives me 3 or 4 meg on a good day with wind in the right direction, I may as well move to adsl. To a company that respects the customer and gives them what they pay for. Goodnight Gents = I'm off before this becomes a flame war ;#}

danielf 09-01-2010 20:37
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by ratspeaker (Post 34941936)
<load of rubbish snipped>

Goodnight Gents = I'm off before this becomes a flame war ;#}
Byebye... :wavey: :)

Sirius 09-01-2010 21:45
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by danielf (Post 34941937)
Byebye... :wavey: :)
You beat me to it :LOL:

Ignitionnet 09-01-2010 22:22
Re: We're launching our brand new Virgin Media Mail!
 
Again 'savvy' or technically advanced users won't care about this for the most part as they don't use VM email anyway. A lot in my experience actually use Gmail. Lots of storage for that random gack, excellent spam filtering and adverts are easily ignored. Again I have no real issues with their blocking as I have my own space to store files for other people to download, for those who don't want to pay there's always Rapidshare or one of the 3 million and one other services.

Regarding the commercialisation of the Internet, I would strongly suggest that those that object to it fork out some money and bulid their own or disappear off to a University connected to Internet 2. The Internet would not have anywhere near as much content on it, nor be as widespread if it were still a nerd-fest it would still be a niche service used by techies and academics. That commercialisation is the reason we have our connections at the price they do. Yes sometimes popups irritate me, having to click through to get to what I want but if that weren't there the website I am using to get the information wouldn't be either.

If you are too nerdy to accept having to share the Internet with the commoners please feel free not to use it and don't let the door hit your elitist arse on the way out.

toady 09-01-2010 22:29
Re: We're launching our brand new Virgin Media Mail!
 
So VM are now blocking the same file extensions that Microsoft already block in Outlook - good for them

No one should be opening executable files received in an email no matter who it appears to have come from in the first place - thumbs up for VM protecting their users

VM are not the only ISP that puts these blocks in place, its about time they got their act together on this

Goggles email system appears to have a higher uptime than VMs current system - good for VM improving their service

Stuart 09-01-2010 23:19
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by ratspeaker (Post 34941936)
I can tell from the large amount of unsolicited spam mails for viagra exactly how email is used today.
And a lot of those emails come from virus infected PCs. Some of those viruses were distrbuted as executable attachments on emails.

Quote:
I can also tell that the Internet is now a shopping arcade and the PC a consumer device akin to a DVD player.
Yes, it is. It would not have had much of a future otherwise.

Quote:
I doesn't change the fact that I am the customer and as a customer I am not getting what I pay Virgin Media for, especially since their services are overpriced compared to the competition.
In terms of your email, I don't think that the contract you agreed to says anywhere that they will not use 3rd parties to handle the email. Nor do I believe that they have ever specifically said you can send executables through the email.

Quote:
So I will take my business to any company that will give me what I require. Since my so called 10meg connection only gives me 3 or 4 meg on a good day with wind in the right direction, I may as well move to adsl. To a company that respects the customer and gives them what they pay for. Goodnight Gents = I'm off before this becomes a flame war ;#}
If you have speed issues, then that is (IMO) a valid reason to leave VM.

Although, depending on how many virus infected PCs VM have on your local network, then this measure could help improve the speed.

Peter_ 09-01-2010 23:21
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by ratspeaker (Post 34941856)
Of course it doesn't matter that yet again Virgin Media are reducing what they give the customer, unilaterally, and selling this reduction in service as a feature. I don't pay Google for my mail service I pay Virgin Media and I expect the mail service they sold me when I signed up, not what they now think I should now have. As for the poor mites who get infected by stupidly running attachments, they should put the P.C. back in the box and take it back to the store and tell the sales person that they are too stupid to own a computer and could they please have their money back. Its a PC, not an Internet entertainment box, it should require a degree of technical expertise to use! Personally, for me this is the last straw, I am migrating all my services elsewhere, that should hit virgin in the pocket. They can no longer supply what I require at a price I am prepared to pay.
If you as a super duper technical person are not using something along the the lines of your own domain email address or one from the likes of www.gmx.com then I wonder how much of an expert you really are as you think you must swap ISP over a free email service that you are not required to use.

Captain W 10-01-2010 03:04
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Broadbandings (Post 34940578)
You evidently haven't seen the issues with the ex-Blue Yonder email platform recently, nor the problems historically with the ex-ntl one. This will provide a more stable, reliable and better service to the vast majority of users. That it may inconvenience a tiny minority who may wish to send these files is a non-issue........
You obviously haven't used GMail, or Google's Corporate version for Sky - both have had issues over the last couple of years, from lockouts to sights and servers going down - I'm speaking from experience and not hearsay

Hopefully, you or Virgin's customer's aren't plagued by the problems we have experienced - in fact just last week, we had issues with a very slow access and timeing out stating their was an 'Internet Connection Problem' - this lasted about 4 or 5 days and was the same issue on Sky's Email & Tools and GMail, both in our office and at home. It is a shame as I like their services.

Back on the topic of sending files - I totally understand why they've done this and have to agree with the majority, if you'd like to send such files, perhaps you should look for a business service that will allow you to do this. Out of interest, the ntl:Telewest broadband/telephony business service - do they supply email services and will that move the same way?

APS 10-01-2010 09:58
Re: We're launching our brand new Virgin Media Mail!
 
Enforcing blocking of vulnerable attachments is really a backstop for the inadequacies of the AV scanning VM (and now Goggle/Postini) already do.

We use Postini at work and have had one or two viruses get through (the fast changing types). In recent times they have advised turning on file blocking, which for their corporate service is configurable down to an individual file type/user level. I would not expect VM to allow that level of configuration to home users though.

Sirius 10-01-2010 10:05
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Captain W (Post 34942155)
You obviously haven't used GMail, or Google's Corporate version for Sky - both have had issues over the last couple of years, from lockouts to sights and servers going down - I'm speaking from experience and not hearsay

Hopefully, you or Virgin's customer's aren't plagued by the problems we have experienced - in fact just last week, we had issues with a very slow access and timeing out stating their was an 'Internet Connection Problem' - this lasted about 4 or 5 days and was the same issue on Sky's Email & Tools and GMail, both in our office and at home. It is a shame as I like their services.

Back on the topic of sending files - I totally understand why they've done this and have to agree with the majority, if you'd like to send such files, perhaps you should look for a business service that will allow you to do this. Out of interest, the ntl:Telewest broadband/telephony business service - do they supply email services and will that move the same way?
I use gmail and have not had any of the problems you have had ????

Toto 10-01-2010 10:24
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by ratspeaker (Post 34941907)
Firstly, I'm sure Virgin Media would like us all to consider that we pay them just for Internet connectivity, and that email, usenet access, webspace etc are free add ons. It doesn't change the fact that I signed up for an advertised package that had a specification. Ie I pay X beer-tokens and Virgin give me what they advertised at the time I signed up. These days they are reducing their service to suit the masses who do not demand the same technical facilities as the savvy user, boosting their profits at the same time.

I don't consider my attitude arrogant and condescending. The P.C. was designed to be a general purpose computing device and the Internet a medium for the exchange of information. I would argue that Microsoft, Apple etc have warped the purpose of these things for rampant commercial reasons to the detriment of everyone. The P.C. has been dumbed down and sold as an Internet Entertainment System and the Internet reduced to a parody of the high street containing mass advertising and dwindling content of any real worth. Facts that I find quite sad really.

Yes I have had a few so called speed upgrades. I don't get whats advertised, if I use what I pay for I get throttled whoops I mean traffic managed. So I will move my services because Virgin can no longer or are unwilling to supply the service I require. That's not because my demands have changed thats because Virgin Media have unilaterally changed the terms of my contract to my detriment in order to pander to what they perceive as the mass market.
No disrespect meant here ratspeaker, but I really do believe you are throwing out the baby with the bathwater.

Virgin Media have to invest a large sum of operating costs into the maintenance of email services, with about half of their residential email service in desperate need of an overhaul - I am refering to the Blueyonder email platform, and a trawl through the VM newsgroups will show how bad that service is.

The fact of the matter is that VM need to invest in all aspects of its service, and reducing operation costs in a particular service whilst offering an improvement in such a service is what all networks would aspire to.

A unified email platform can realize operational cost savings, real savings, and these can be moved into other areas.

If you want to leave Virgin just because a flaky email system is being moved over to a more substantial system then fine, but I am not sure there's a decent alternative overall.

Ignitionnet 10-01-2010 10:28
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Captain W (Post 34942155)
You obviously haven't used GMail, or Google's Corporate version for Sky - both have had issues over the last couple of years, from lockouts to sights and servers going down - I'm speaking from experience and not hearsay

Hopefully, you or Virgin's customer's aren't plagued by the problems we have experienced - in fact just last week, we had issues with a very slow access and timeing out stating their was an 'Internet Connection Problem' - this lasted about 4 or 5 days and was the same issue on Sky's Email & Tools and GMail, both in our office and at home. It is a shame as I like their services.
I've been using Gmail since 2004. I've had one or two instances of brief issues in that time. There have been multiple issues recently with the BlueYonder exchange cluster and the ex-ntl email platform I am very familiar with and I'm not going to go into why it had its' issues in too much depth.

Either way YMMV I've had next to no issues at all with GMail in over 5 years of usage.

Sirius 10-01-2010 10:51
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Broadbandings (Post 34942185)
I've been using Gmail since 2004. I've had one or two instances of brief issues in that time. There have been multiple issues recently with the BlueYonder exchange cluster and the ex-ntl email platform I am very familiar with and I'm not going to go into why it had its' issues in too much depth.

Either way YMMV I've had next to no issues at all with GMail in over 5 years of usage.
Gmail does what it says on the tin simple as that. Its never let me down.

Toto 10-01-2010 11:16
Re: We're launching our brand new Virgin Media Mail!
 
Quote:
Originally Posted by Sirius (Post 34942191)
Gmail does what it says on the tin simple as that. Its never let me down.
Yes, spot on.

AndyCambs 10-01-2010 11:33
Re: We're launching our brand new Virgin Media Mail!
 
Gmail for me has the advantages of a more accurate spam filter than other service providers, plus IMAP which means irrespective of which computer I use for mail (laptop, desktop, or work computer) all my mails are filed the same and accessible.

That's why I currently use Gmail as a preference to Virgin Mail - and have the Virgin mail pulled into the Gmail.

My parents are also forever deleting something accidentally from their Outlook -and this should assist.

Overall I think Virgin have a good move - outsource to someone who has a decent product and offer more and better services.


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