Virgin Media Forum "closed for maintenance"
 

Oh dear. There's a gaffe if ever there was one. Here's some speculation:

1 They're purging criticism

2 They'll "accidentally" lose the database & start again or roll back to a convenient date

3 There's too much reference to their Quality Director's statement that their processes were "fundamentally broken"

4 The site actually needs "maintenance" - eh?

If it's genuine maintenance, through the timing, VM have laid themselves open to potentially damaging speculation!

Re: Virgin Media Forum "closed for maintenance"
 

I've not seen any other 'damaging speculation' apart from what you've just written

Do you have similiar thoughts when Cableforum goes offline?

Also it looks like it's back up (with all posts intact)

Re: Virgin Media Forum "closed for maintenance"
 

Very observant. Someone had to be first. It would have been more helpful if you could have knocked my speculation (1 to 3) down with some facts about their suspiciously timed closure for "maintenance".

Doesn't my speculation tell you something about VM's current standing and image with its customers? The fact that VM is open to the sort of speculation I offer is something for which VM should be ashamed.

EDIT

The Virgin Media forum is back up. So 25% of my speculation was correct! Just goes to show the reputational state VM has reached that there is cause for cynicism.

Re: Virgin Media Forum "closed for maintenance"
 

1) It's online with all posts intact

2) It's online with all posts intact

3) It's online with all posts intact

4) Yes, looks like it did

Re: Virgin Media Forum "closed for maintenance"
 

Of course it could be argued that you are 75% wrong and you were just being too cynical Sephiroth :D.

Re: Virgin Media Forum "closed for maintenance"
 

:clap:

Re: Virgin Media Forum "closed for maintenance"
 

Whoda thunk a technology system needing maintenance?

Re: Virgin Media Forum "closed for maintenance"
 

Indeed, I have never seen any other forum require it :rolleyes:

Re: Virgin Media Forum "closed for maintenance"
 

Agreed. But it's nearly the 80:20 rule. I was at least 75% justified in my cynicism for being only 25% right.

Re: Virgin Media Forum "closed for maintenance"
 

You missed one:

5 Something could have fallen over (like the backend database server), causing the forum software to display the maintenance message because it couldn't access the database.. IIRC, this forum does when the database falls over..

Re: Virgin Media Forum "closed for maintenance"
 

Hold on, hold on - by that logic the following is also valid.

1) you are a two-headed alien baby-eater
2) you molest baby aardvarks
3) your forum name is Sephiroth
4) everything you post is wrong

I am at least 25% right, which does not validate the other 75% of the propositions.....;)

Re: Virgin Media Forum "closed for maintenance"
 

Am I the only one who actually think VM is fine. I have TV, no problems, broadband, no problems, telephone, no problems even got 4 mobiles in the house all on virgin network. Absolutely no problems whatever.

Re: Virgin Media Forum "closed for maintenance"
 

No, you're not the only one :)

Re: Virgin Media Forum "closed for maintenance"
 

Phew!

Re: Virgin Media Forum "closed for maintenance"
 

Nope - me too, I have the "full service" (actually not - I don't have virgin mobile) and have had virtually no problems at all in more than 10 years as a customer - I think during that time I have only had 4 or 5 times when service was down, and then at the most for a few hours. Engineers ahev arrived when they should and have completed the work in good order and quickly (does my making them tea and coffee and with biscuits cause this?). When I have called a support line (very rarely) I have been treated efficiently and courteously and where merited have been offered a credit back.

I would have no hesitation in recommending Virginmedia

(and no, I don't work for them or ant part of any other part of the Virgin group - I am a real ordinary customer)

Re: Virgin Media Forum "closed for maintenance"
 

That place is like hell. It's constant battles with "customers" no matter how hard you try to help, they wear and are down right horrid. The palce is too loosley moderated, VM staff don't help at all. Well, a small few try but they dont do much. As for the "head of the forum" hes about as usefull as a chocolate fire guard.

I reccomend Vm to everyone. Theres always going to be issues, it's the way "customers" moan, like it's the end of the world.

Re: Virgin Media Forum "closed for maintenance"
 

I made a decision to stay away from that forum, Thanks for reminding me what a good decision i made :)

Re: Virgin Media Forum "closed for maintenance"
 

Yup me too. I asked them to delete my account as it was getting me really pent up. I kist gave up, the people are horrid :(

Re: Virgin Media Forum "closed for maintenance"
 

No surprises there then, without doubt a waste of time if the members are allowed to run wild like you say then it will no doubt end up closing down.

Re: Virgin Media Forum "closed for maintenance"
 

I have TV,BB and landline and no problem.

Re: Virgin Media Forum "closed for maintenance"
 

This thread is about the Virgin forum not your services with them.;)

Re: Virgin Media Forum "closed for maintenance"
 

Possibly, I just gave up

Re: Virgin Media Forum "closed for maintenance"
 

I have no real problem there, just a case of remembering that it's Virgin that people are upset with, and to keep posts directed and constructive. Most people there tend to have already been through the first line 'support' so have to be somewhat careful not to patronise or waste time.

I appear, say my piece, pop a few constructive suggestions on a few threads, and disappear again.

It is largely a complete waste of time though until Virgin start to offer some more support on there directly from staff. People go on there expecting to receive assistance and answers from VM and are somewhat disappointed when it's largely not forthcoming.

Re: Virgin Media Forum "closed for maintenance"
 

Agreed. There is only so much we as "helpers" could do. Plus, customers took their frustrations out on each other and it's like world war 3 sometimes. Very hard to keep your tounge behind your teeth.

I think, VM needs to step it up a bit. For example, the Talk Talk forum, is a good service. Theres 10 tech's on there fault finding and diagnoising and fixing there.

Re: Virgin Media Forum "closed for maintenance"
 

Forum closed? - I'm getting "bad request" from www.virginmedia.com as well, or is it just me?

Re: Virgin Media Forum "closed for maintenance"
 

Working for me.

Re: Virgin Media Forum "closed for maintenance"
 

it is working fine on an Ex NTL Broadband connection;)

Re: Virgin Media Forum "closed for maintenance"
 

sad, but I also gave up on that forum... it really needs more mods and to be worked like the VM newsgroups are.

The place is horrible... :(

Re: Virgin Media Forum "closed for maintenance"
 

I found myself getting very depressed by the atmosphere over there and kept wanting to tell people to come over to this forum for some proper help, so I stopped visiting in case the temptation became to hard to suppress.

It's a shame because VM could really have made a difference if they had had a more proactive approach to it's customers problems.

Re: Virgin Media Forum "closed for maintenance"
 

Yeah, but if you did have problems then you may actually think that VM isn't fine.

Your obviously going to think that VM is fine being that you have no problems.

:dozey:

Re: Virgin Media Forum "closed for maintenance"
 

Delete your cookies in Internet Options/Tools and you'll be able to reach the VM forum.

It's just another forum with much the same stuff as here. Webbie's over-egged it somwhat IMO.

Re: Virgin Media Forum "closed for maintenance"
 

I think you need to remove your glasses when over there.:D:D:D

https://www.cableforum.co.uk/images/local/2009/12/3.jpg

Re: Virgin Media Forum "closed for maintenance"
 

Maybe a liottle but, thats how I see. That place is just yuk