BBC HD Subtitles
 

Tried to watch the new series Paradox on BBC HD Tuesday night, subtitles where way behind the spoken word. Switched back to BBC 1, no problems.

Is it a problem with Virgin or BBC HD? Any one else notice this problem?

There is no problems with subtitles on Living HD, it appears to be just a problem with BBC HD.

Re: BBC HD Subtitles
 

Yeah, it happened to me before on my old Virgin HD box, but when the new Samsung box replaced it, the subtitles on BBC HD disappear. I am sure people have the similar problem as what you have just said.

Re: BBC HD Subtitles
 

Thanks for reply, nice to know I am not the only one to have this problem.

I wonder if the problem is with virgin or BBC HD?

Re: BBC HD Subtitles
 

I believe it is to do with Virgin cos when I checked BBC HD with subtitles on my freesat box, no problem at all.

Re: BBC HD Subtitles
 

Thanks again.

Re: BBC HD Subtitles
 

New to Virgin & can't get subtitles High def., I Have the new Samsung V+ is this why ?

Would I get them with a SA box ? Really need them as Hearing not very good at all.

I have looked for an option to turn on HD subtitles but no success.

I can get them in SD viewing.

Re: BBC HD Subtitles
 

I have the SA virgin + box and get subtitles on BBCHD and Living HD, but on BBCHD they are a good 10 secs behind the spoken word. Probably not a problem if your hearing is very bad.

Re: BBC HD Subtitles
 

Thanks for the reply, I really like the speed of the samsung, So don't really want to change box( thats even if they would). Would like to know if it is possble to get subtitles on HD channels on my existing box. anyone know ?

Re: BBC HD Subtitles
 

Bensden, so far I know Living HD is the only HD channel that has subtitles on the new Samsung box. Anyway, I contacted the Virgin technical support team today to report this issue, they will contact me via the email in 3-5 days. Hopefully, they can get it sorted.

Re: BBC HD Subtitles
 

Thanks for your help, I will keep my eye on this thread, for any updates.

Re: BBC HD Subtitles
 

They haven't sent me an e-mail yet, will contact the Virgin team again.

Re: BBC HD Subtitles
 

Any reply from Virgin?

Re: BBC HD Subtitles
 

Sorry for the delay. Virgin engineer will attend my house on this Thursday to sort out the subtitles problem, fingers crossed that he can get it sorted.

Re: BBC HD Subtitles
 

Thanks for the reply. I will be very surprised if a home visit can solve the problem, every one who has replied to my posts have the same problem, so I can't see it being a local issue. Will be interesting to hear what the engineer says.

I had a phone call from Virgin today, they have logged the problem against my account and will look into it and asked that any one with this problem to contact Virgin, the more complaints they get the better the chance of a fix. The woman said she had tried the subtitles and had noticed the problem.

Re: BBC HD Subtitles
 

Sending a tech to your house is a waste of time. It's a problem with the broadcast. The VM engineering team are well aware of the problem, but I'm not sure when it will be fixed.

Re: BBC HD Subtitles
 

Yeah, it's the way they are sourced... tech will be a waste of time.

Re: BBC HD Subtitles
 

Yeah, true. I have just realised that BBC HD does not broadcast until 4pm and the engineer comes on Thursday morning, it is best for me to contact them to cancel the visit.

Re: BBC HD Subtitles
 

I would... you'd be wasting your time otherwise.

Re: BBC HD Subtitles
 

Have just got Virgin and bought a new HD TV to go with it. My daughter is moderately deaf so we use subtitles al the time. i was very interested to read about the problems with the different V+boxes. I assumed it was a BBC problem rather than Virgin so I'll definately be getting onto them as soon as i get home tonight

Re: BBC HD Subtitles
 

I beleave the problem is with Virgin, BBC HD via Freesat does not have this problem, I don't know about sky HD.

Re: BBC HD Subtitles
 

It's the way Virgin get the subtitles and unfortunately there is a slight delay... there's nothing that can be done.

The channel didn't have any subtitles on VM for a long time, so for the moment it is better than nothing... I believe it is on the to do list to improve the way they are delivered on BBC HD.

HTH

Re: BBC HD Subtitles
 

Its more than just a delay, If you have a Samsung V+ as I have, then you cannot get subtitles on HD at all. Its a big let down for those of us that need them. Something that Virgin really needs to sort, No other supplier of HD has a problem with it. I'm sure they could resolve this if they put their minds to it.

Re: BBC HD Subtitles
 

Would be nice if we had some feedback from Virgin regarding this problem.

Re: BBC HD Subtitles
 

It's a software fault in the Samsung V+, and will be fixed in a future update.

Re: BBC HD Subtitles
 

Will be interesting to see if after the update they get the same delay's I get with the SA box.

Re: BBC HD Subtitles
 

Yes, the same delay will happen. Unless that problem is fixed first.

Re: BBC HD Subtitles
 

At last I now have subtitles on my Samsung V+ on all HD channels that are broadcasting them, & they are in sync. plus I see they have made cancelling reminders easy. Well done Virgin at last I can now enjoy HD without a trumpet to my ear.

Re: BBC HD Subtitles
 

Great, will check my SA box to see if there is any improvement.

Re: BBC HD Subtitles
 

My BBC HD subtities are not working on my Samsung V+, can you check if yours is working? Living HD is the only channel that works for the subtitles on my V+ box.

Re: BBC HD Subtitles
 

Yes just checked again working for me on BBC & Living HD, all in sync, I'm in Kent, perhaps you have not had the update yet. I had the update about 2 days ago. Can you set a reminder & then select the same channel & cancel the reminder just by pressing OK. this was part of the same update.

Re: BBC HD Subtitles
 

Tried to set the reminder, but it said it was not set. This could mean my box is not updated yet.

Re: BBC HD Subtitles
 

Sounds like it, You may get others saying if they can or cannot get subtitles on their Samsung V+ boxs.

I still don't get Channel 4HD subtitles even though the guide shows them as being broadcast. Perhaps Virgin don't support this yet.

Re: BBC HD Subtitles
 

Watched Coming of Age on BBC HD last night and the subtitles were in sync on my SA box, looks like it could be sorted at last. :)

Re: BBC HD Subtitles
 

BBC HD subtitles is now working on my Samsung box, thank you Virgin!

Re: BBC HD Subtitles
 

:) Great :)

Re: BBC HD Subtitles
 

No subtitles on ITV HD last night, any one else notice this problem? Have been told they are working ok on freesat.

Re: BBC HD Subtitles
 

No subtitles on ITV HD on my freesat HD box.

Re: BBC HD Subtitles
 

No subtitles on channel 4 HD last night. What is the problem with HD and subtitles?

Re: BBC HD Subtitles
 

Sky HD hasn't got subtitles on ITV1 HD or Channel4 HD either, so it's a source issue, i.e. the broadcaster.

Re: BBC HD Subtitles
 

Theres no real spec for how a broadcaster should do distribution of HD subtitling. Theres no such thing as VBI in HD, so new methods are being looked at for how to carry subtitles within the video distribution. The only channels currently doing subtitles are the ones who can encode the channels at the same place as playout occurs so don't have to distribute the subtitles to a seperate encoding site.

Re: BBC HD Subtitles
 

Let's hope they can get it sorted, it spoils what would be a good service.

Re: BBC HD Subtitles
 

Is that DVB they are using then?

Re: BBC HD Subtitles
 

DVB does not specify how subtiting is embedded within video for distribution prior to encoding. Thats post encoding.
Sky don't use DVB subtitling. Freesat do.

Re: BBC HD Subtitles
 

yeah I read about Sky not doing DVB... VM can use both DVB & VBI on their platform. :)

Re: BBC HD Subtitles
 

Sky launched before the DTG had finished the DVB subtitling spec.

Re: BBC HD Subtitles
 

A reply from ITV regarding subtitles on ITVHD, not looking good.

" ITV HD is a new service. The initial focus for our engineering team is to ensure that the HD channel is up and running and working correctly and efficiently. The team will then be in a position to look at the provision of access services for ITV HD, such as subtitles and audio description, and configure the operational standards for the platforms on which the channel operates.

It is unlikely that ITV HD will carry AD or subtitles until much later in the year or even into next year. However, we do appreciate the importance of access services to many of our viewers and would like to assure you that provision of subtitles, audio description and signing will continue as normal on the main ITV1 service in the meantime."

Re: BBC HD Subtitles
 

Channel 5 HD now on Virgin with subtitles. Why can't ITV HD get there finger out and provide subtitles.

Re: BBC HD Subtitles
 

Yes well done to Channel 5, now perhaps ITV & 4 will follow suite.

Re: BBC HD Subtitles
 

We now have Film4 HD with subtitles. :)

Re: BBC HD Subtitles
 

Thats a good addition, We are getting there slowly.

Re: BBC HD Subtitles
 

Subtitles working on ITV1 HD last night :)

Re: BBC HD Subtitles
 

Good stuff :)

Re: BBC HD Subtitles
 

I just need a TiVo box now so i can get
on demand with subtitles;)

Re: BBC HD Subtitles
 

Just checked, Still not working here in Kent, lets hope we get them soon.
Got sub titles in SD but not HD.:mad:

Re: BBC HD Subtitles
 

Still working here in Plymouth, just checked.

Re: BBC HD Subtitles
 

Working in Liverpool too :)

Re: BBC HD Subtitles
 

Still not getting them here, rebooted V+ box Just in case, but no luck, anyone else getting subtitles in the Kent area on ITV HD ? I don't know if it's an ITV or a Virginmedia problem.

Re: BBC HD Subtitles
 

I got the e-mail this morning.
I had got in touch with them in Oct 2008
and they sent me an update.

But they are not on E4 at the mo(but should be)
Could you flick the switch please.


"As someone who has contacted us previously regarding the subject, we would like to advise that subtitles are now available to access on our Channel 4 and E4 HD channels.

We hope that this will improve the experience of our deaf and hearing impaired viewers.

If you have any problems accessing the subtitles via the channels, please do not hesitate to contact us.

Regards,
Rachel Salinger
Channel 4 Viewer Enquiries"

Re: BBC HD Subtitles
 

Just looking in to this now... Channel4 HD is working, nothing coming up on E4HD.

I'm just going to speak to TV Ops....

Re: BBC HD Subtitles
 

Thanks:tu:

Re: BBC HD Subtitles
 

I've raised a ticket for them to look at and have forwarded your email too.

If I get an update before 4pm, then I'll let you know. :)

---------- Post added at 14:34 ---------- Previous post was at 13:04 ----------

TV Ops have now enabled subtitles on E4HD.

Re: BBC HD Subtitles
 

That's what you call service.

Thanks.

Re: BBC HD Subtitles
 

Hi DF, I don't get subtitles on ITVHD, as some Virgin Media subscribers now get them, is it a regional thing ? I'm in the Ex Telewest area.
Any Info you would be appreciated.

Re: BBC HD Subtitles
 

Sounds like a local headend issue (RHE)... may I suggest a post on our Community Forum?

They can check your local RHE and see if there is an issue there. :)