Nokia 5800 Fault
 

MY 1ST NOKIA 5800 BROKE GOT A NEW 1 NOKIA 5800 IT FREZES UP IS THERE A FALT WITH THE NOKIA 5800 PHONES VIRGIN MOBILE WILL HAVE 2 GIVE me A NEW PHONE THAY CAN'T GIVE ME THE SAME PHONE as I am on a 18 month contract with them can thay :mad:

re: Nokia 5800 Fault
 

Firstly, would you be so kind to edit the caps. Please?

Secondly, yes they can. They have no obligation to give you a "upgraded / different" unit. They may do this, if the stock is gone etc. You can ask but I wouldn't expect anything else.

re: Nokia 5800 Fault
 

They will replace said phone with the same model unless you upgrade.

I have this phone and have had no issues with it whatsoever.

re: Nokia 5800 Fault
 

so if thay give the same phone and it frezes up or breaks done then I have no phone so what then

re: Nokia 5800 Fault
 

Just google

nokia 5800 factory reset codes

I did and reset to factory settings and mine works fine.

re: Nokia 5800 Fault
 

If they can't fix the handset then they will most likely replace it with the same model. Where are you getting the idea you won't have a phone from?

re: Nokia 5800 Fault
 

re: Nokia 5800 Fault
 

The latest firmware update did wonders for the little bothers I was having with mine, sorted out the screen freeze and a text opening delay that was annoying to say the least.

You can find all the instruction you need and the update software here.

http://europe.nokia.com/get-support-...oftware-update

re: Nokia 5800 Fault
 

Im on my 3rd 5800 handset as everytime i upgrade to V3.0 my handset literally dies and have no power going through the handset. Sent phone off to Nokia to fix problem and still waiting on it coming back. Love the phone but a lot of peeps have issues with it. :mad::mad:

re: Nokia 5800 Fault
 

You think your phone has problems -

My phone restarts ropughly 5 times a day (usually on a call).
I plug my charger in and it comes up and displays "not charging"
Delets my text messages for me every few days.

Seriously though, the 5800 should be on v30.033 I think. Te version number is last roll of updates that will come for this phone. If that still does not fix it, then I would say there is a hardware fault.

re: Nokia 5800 Fault
 

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hi my nokia 5800 is frezing up agan have to take the battary out and put it back in and then it works for a few days virgin mobile can't sent me out the same phone thay will have to upgrade the phone I can't have this happening agian :mad::mad::mad::mad::mad:

re: Nokia 5800 Fault
 

Is that a question or a statment?

re: Nokia 5800 Fault
 

it's a question ok

re: Nokia 5800 Fault
 

In that case the answer is yes they can repair it again.

Re: Nokia 5800 Fault
 

I have the same phone x 2 one for me and my partner, i had an issue with mine as it made noises when pressing the screen the mobile felt awful, however one quick call to virgin mobile and they sent a new one out without any issues.

they even let me keep the memory card from the old phone for the new phone and i explained that i never purchased the memory card and needs to come back and they insisted i kept it as i have data on it after i explained i havent, she again insisted i kept the 8gb card, and so i did and ended up with another one from the replacement mobile

i hope they are good when i upgrade as i am on the £18 tariff for 18 months, has anyone had a bad deal when it comes to upgrading as i hope i can get a good phone like this when i upgrade without paying for a upgrade phone.

thats why i left t-mobile after 4 years they wasnt prepared to let me have the 5800 as they wanted to charged me £49.99 for it i said no way i can get a better deal with virgin and lower monthly bill at that!

Re: Nokia 5800 Fault
 

Wife & I are both getting the 5800 on friday from orange, hope we dont suffer from these sorts of problems.
Would have stayed with VM for mobile services but due to the poor reception at our house\area (leaning out of bedroom window to make\receive a call) after 16 months or so we have given up.
Lookin forward to the 5800 :)

Re: Nokia 5800 Fault
 

I have a Nokia 5800 never have problems with it

update it with the latest firmware from the Nokia site


latest version is 31.0.101 ...find what version your running by dialling *#0000#

if you have a banded phone all firmware updates have to be approved
by the phone company your locked to

so if Nokia update won't let you update to the latest version I have listed
the reason will be that the firmware hasn't been approved by them.



nokia say after updating firmware you don't need to reset tou phone to factory
but i find it better if you do a hard reset is done by

switching the phone off

then starting it with the camera and green and red buttons held down till you see the
Nokia handshake

Re: Nokia 5800 Fault
 

Got the phone today, software version 30.0.011, as its orange I guess I'll have to wait for the latest fw update.

Nice phone tho :)

Re: Nokia 5800 Fault
 

making a post from phone, super labourious.

---------- Post added at 20:05 ---------- Previous post was at 19:59 ----------


Well that was really slow over the orange network and I had to phone orange to get the over 18 website lock removed from the account. What a pain, will try wireless in a mo, if can.

Re: Nokia 5800 Fault
 

I find the wireless range on my 5800 to be fantastic and can connect to any network if the is no security within seconds.

If I post from the phone I use the stylus and the full qwerty keyboard, it is slower but it works.

Re: Nokia 5800
 

Access over our wireless network at home seems to be a bit hit and miss, we'll get to google (for instance) do a search and try to go to the page we have searched for and it doesnt happen, it'll either hang or say gateway error and access over the orange network harks back to the days of 56k.

But that said, we didnt get the phone for net access and other than that its ok, with the 8gb storage it means I may not have to use my MP3 player at work but use the one on the phone, which gets its first outing tomorrow, if thats ok then I can see my Philips goGear popping up on the for sale section.

Re: Nokia 5800
 

I got mine from Virgin and it had a 16Gb card as standard and the playback is fine through any headphones and you can load movies onto the card and watch them.

I can watch the BBC iplayer from any wireless network without any issues but not the inbuilt and Ialso downloaded the Youtube app onto it and they will play on the inbuilt connection fine.

I did Google how to reset the phone to factory settings though and it did seem to work better, still locked to Virgin though.

Re: Nokia 5800 Fault
 

For me iPlayer will sometimes load its front page but as to getting anything to play is another issue, click on a prog to watch and it just has the busy icon top right going round and round and round.

I havnt done a factory reset yet, may try that.

Re: Nokia 5800 Fault
 

Mine works perfectly and does everything it is supposed to and if I was on Orange I would be able to use the BBC iPlayer on 3G that is the only annoying thing as I have unlimited broadband as part of my phone package.

Re: Nokia 5800 Fault
 

Well I have sussed out the problem with wireless connectivity.
Had to get a new wireless router today & ended up with a Belkin "N" mimo and it works faultlessly, so the fault was either the belkin "G" access point or the old linksys router.

Happy chappy :)

Re: Nokia 5800 Fault
 

When out and about try searching for networks you will be surprised how many it picks up.;)

Re: Nokia 5800 Fault
 

jus thought I would add my views...having owned a lot of phones, this by far the WORST phone I have ever used. The O/S is full of bugs! if you install new themes you'll find the dialer no longer works, really slow menu's etc. Updated it to the newest firmware then just got rid of it :( hated this phone :(

p.s. even with the latest firmware I was facing problems such as when somone rang I would answer it and the display would still show 'XXXX is calling' also sometimes when I got a message it would vibrate non stop!

Re: Nokia 5800 Fault
 

and just to add my views for the sake of balance.......

Having fell out with Nokia after having a 6600 four or five years ago, I went to Sony Ericsson, when free upgrade time came I hesitantly went for the 5800. I have to say it's the best phone i've ever had, and exhibits none of the bugs you posted.

On firmware version v30.0.011, network is 02.

The 5800 is really popular, and I suppose with that many out there it's inevitable that some people have defective handsets or have bad experiences.

Re: Nokia 5800 Fault
 

well I had the nokia 5800 on vodafone, and I guess with all things it depends on your own experience with the device. I had the SE c902 before and it also failed, it kept randomly switchin off So i changed it for the nokia 5800. Now I got rid of that and bought a new c902, and I seem to be having battery problems with this one :(