I have VM cable and 1mps speed
 

Ok here is the story 6 weeks waiting for sky to install broadband, went to an Orange mobile one now have a shiny red virgin mobile box and its all connected.... but it is going slower than a granny going down a hill on a shopping trolley. Currently I get 1mbs and according to Virgin I should be able to be around 7 or 8.

The cable goes directly into my Mac and it goes slow.

I called the VM help desk and apparently it is something wrong with my computer but I also tried by windows laptop and a similar result.

Does anyone have any ideas on how I can work out what the problem is.

Re: I have VM cable and 1mps speed
 

Could you tell us the following:

1 Who is your telephone provider?

2 Which is your local telephone exchange?

3 How far do you live from the exchange?

4 Are there any identification marks on who makes (and model) the shiny red virgin mobile box? Maybe I'm being thick here, but I'd expect you to have a Virgin ADSL modem. On the ADSL modem, I'd be hoping to find attenuation and Signal to Noise Ratio (SNR) information to help with diagnosis.

Re: I have VM cable and 1mps speed
 

Sorry if I'm being dumb but are you talking about a mobile USB stick?

Re: I have VM cable and 1mps speed
 

Then you don't have broadband - I assume you only have "mobile" broadband.....???

Re: I have VM cable and 1mps speed
 

Virgin media

South Kensignton

I am about a 1000 meters from the exchange

The trade name on the back is Ambit and the model number is E08C013.00, they gave us that box and a wireless router which I haven't plugged in yet I figure get this working first.

Here are some of the details
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 5
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 17.5 dBmV
Downstream SNR : 29.1 dB

Does that help?

---------- Post added at 21:42 ---------- Previous post was at 21:40 ----------

It is cable not a USB dongle I just got the USB between broadband providers

Re: I have VM cable and 1mps speed
 

You need a technician as your Downstream is to high and the SNR is to low how about the Upstream.

The exchange does not matter as you are not a through the telephone customer.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

Re: I have VM cable and 1mps speed
 

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 37.5 dBmV
Upstream Mini-Slot Size : 2

Thanks for your help will call them

---------- Post added at 21:58 ---------- Previous post was at 21:56 ----------

Does it make a difference that I am on a Mac?

Re: I have VM cable and 1mps speed
 

Jase1000: "went to an Orange mobile one now have a shiny red virgin mobile box and its all connected"

...thats where i got lost :s

Re: I have VM cable and 1mps speed
 

The OP originally implied that he had a National service (esp. 1 Mbps expecting 7 or 8 Mbps). That's why I asked for the modem details.

Webby was also anxious on this point.

So, of course, your diagnosis applies.

Re: I have VM cable and 1mps speed
 

No no difference what so ever and your upstream is spot on, but you still need a engineer for the downstream.

I presume that you have a small black Virginmedia branded modem in your house.

Re: I have VM cable and 1mps speed
 

He says he's got a "shiny red virgin mobile box". LOL.

Re: I have VM cable and 1mps speed
 

But a E08C013.00 is an Ambit 256 a cable modem and he has posted the power levels from it.

Re: I have VM cable and 1mps speed
 

Yes, yes - I know that. The OP said in post #1 that he had a "shiny red virgin mobile box". I then asked him the question, he answered with the model number and you got in before me.

See?

Re: I have VM cable and 1mps speed
 

The shiny red box is probably the Quickstart cardboard box the kit arrived in.;)

Re: I have VM cable and 1mps speed
 

I spoke to the help desk and they asked me to remove the cable to the computer and they tested this and it is a faulty modem so they are sending a guy around to have a look.

Re: I have VM cable and 1mps speed
 

When is the engineer booked for.

Re: I have VM cable and 1mps speed
 

Wednesday

Re: I have VM cable and 1mps speed
 

Keep us updated with the outcome.