20 meg? I think not.
 

http://www.speedtest.net/result/593266395.png

I cant wait until my 12 month poxy contract with nthell is up the company stinks bit time they are throttling anyone who downloads too much they are throttling anyone that uses p2p itsa becoming no fun with nthell any more.

6 months to go then its BT or Talk Talk here I come.

Re: 20 meg my arse
 

Both of whom throttle P2P to a virtual standstill at peak times. Enjoy.

Oh and you're not throttled in that speed test.

I see bomber_g offered to assist you with the fault, I hope he can help you resolve it.

Re: 20 meg? I think not.
 

I know its not throttle it just jumps about a bit high to low within minutes at least with bt ill get it cheaper and get what I pay for NtHell charge me for 20 meg and give me what they feel like giving me.

Re: 20 meg? I think not.
 

You said it yourself - "... someone who downloads too much". I want VM to throttle everyone who swamps my path. It's a brilliant policy!

Re: 20 meg? I think not.
 

Good luck with Talk talk to be fair.

Re: 20 meg? I think not.
 

Whats the point in having "fast broadband"if they punish you for using it?.

I cant understand having a fast download speed but then bot being allowed to use it.

Its a bit like paying for a new car and then they give you a second hand one because the mileage is too high (but they still charge you for the new one), or paying your water bills ina drought.

Ive downgraded my connection to 10 meg as thats all I was getting regularly so no need to moan now really but why dont they just be honest and say look we cant provide you with 20 meg as we oversold it in your area.

Re: 20 meg? I think not.
 

Even though I am a prolific user of P2P and download quite a lot I have to agree with you.

I find the STM period no problem at all altough I do not like it. I can see how it would impact on others during those times.

The perfect solution for me is to set my P2P client to limit the up/down stream during those times so I stay within the limits.

As you would say "Simples"!

Re: 20 meg? I think not.
 

your low speed isn't due to you being punished for using it - ie you are not being managed as your upload is pretty close to being fine:)

i would look at other possibilities - get you modem levels here and check yours are ok. do another speedtest whilst connected directly to the modem using a cable and no P2P software or other processes running in the background.

once you have exhausted all other ways of diagnosing and repairing your connection speed - ie file a fault ticket! then you may moan :)

Re: 20 meg? I think not.
 

https://www.cableforum.co.uk/images/...2009/10/45.png


No torrents for a few days but I still get this rubbish I phoned the helpline was told to wait 30 minutes as im on a mobile I gave up.

---------- Post added at 14:05 ---------- Previous post was at 14:04 ----------


I have posted those already but am quite willing to do it again if u wish.

Whats a fault ticket?.

---------- Post added at 14:08 ---------- Previous post was at 14:05 ----------

Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.0 dBmV
Downstream SNR : 40.0 dB


Upstream Lock : Locked
Upstream Channel ID : 6
Upstream Frequency : 37488000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 49.0 dBmV
Upstream Mini-Slot Size : 2

---------- Post added at 15:41 ---------- Previous post was at 14:08 ----------

https://www.cableforum.co.uk/images/...2009/10/46.png


This is just over an hour later.
Downstream Lock : Locked
Downstream Channel Id : 4
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.2 dBmV
Downstream SNR : 40.0 dB


Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 29200000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.5 dBmV
Upstream Mini-Slot Size : 2

Re: 20 meg? I think not.
 

Do they look good bad or ok?.

Re: 20 meg? I think not.
 

There is a wider fluctuation than I would expect in your downstream power level, indicating something going on in the VM side of things.

But you'd need to monitor that, say, every 30 seconds for at least 5 minutes to get a proper picture of the fluctuations.

As a snapshot individually, they're nominal. (OK)

Re: 20 meg? I think not.
 

https://www.cableforum.co.uk/images/...2009/10/37.png

Its gets wore and worse anyone reading this be warned DO NOT USE Virginmedia for boradband its used top be good at one time but its just not giving what it says on the box any more.
I was paying for 20 meg but was not getting anywhere near it often so i dopwngraded to 10 meg and still I dont get it im thinking of seeing if they still do 2 meg that way ill get what I ask for MAYBE.

https://www.cableforum.co.uk/images/...2009/10/38.png

https://www.cableforum.co.uk/images/...2009/10/39.png

https://www.cableforum.co.uk/images/...2009/10/40.png

Could this be due to other people near me downlaoding?.

Re: 20 meg? I think not.
 

Your power levels are all within operational parameters especially the downstream in the 2nd set of levels.

Re: 20 meg? I think not.
 

Of course using Speedtest.net is notoriously inaccurate for VM with just a little time I could make an argument either way

For instance... VM 20 meg is rubbish look

https://www.cableforum.co.uk/images/...2009/10/34.png

Or VM 20 meg is Brill look

https://www.cableforum.co.uk/images/...2009/10/35.png

Or even VM 20 meg is not bad look

https://www.cableforum.co.uk/images/...2009/10/36.png

As you can see all the above teats are within 2 mins of each other

Re: 20 meg? I think not.
 

Which is why we use Gamefiles
http://www.virginmedia.com/testmyspeed/manual.php

Re: 20 meg? I think not.
 

But the OP isn't he is using speedtest to back up his claims

Re: 20 meg? I think not.
 

Yes but if he were to call in and speak to an agent they would/should use gamefiles or ever Fuller/Zen test files as our 2nd line will not entertain any other benchmark tests.

Re: 20 meg? I think not.
 

SO everything is fine then Moldova?.


Its top be expected to get such high and low speeds?.

Re: 20 meg? I think not.
 

No I would recommend that you call Tech Support so that the issue can be investigated further by one of my colleagues so use the numbers below.

Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.

Re: 20 meg? I think not.
 

I'd just like to clarfiy something - Moldova is basically saying speedtest.net is not a reliable way of diagnosing a fault, not that it's ok for you connection speed to be all over the place.

Re: 20 meg? I think not.
 

Correct a VM 2nd Liner will simply not take the speed test into consideration. There are a few reasons:

* Off network
* Results depend upon; server load, ransit, routing, switching.

Speed tests NEVER EVER give bang on results.

Re: 20 meg? I think not.
 

this is something techs hear a lot too

tech - are you sure that there is nothing else using your connection whilst you do this test
customer - absolutely positive
tech - are you really sure?
customer - well, other than my sister on MSN video conferencing with her friends and that illegal movie I'm downloading in the background - no there's nothing using my connection
tech - AAaaaarrrgh.....

Re: 20 meg? I think not.
 

OR Better still

TECH: Are you using P2P / torrents or any other machine?
CUSTOMER: Nope
TECH: Aare you sure?
CUSTOMER: Well I've got 3 machines sharing with one used for downloads.
TECH: Doh!

Re: 20 meg? I think not.
 

At 0.25p a minute phoning Virgin help and waiting 30 minutes will cost me £7.50 thats before I get through to them thats £15 an hour to listen to (rubbish) music so what do I do, I get free landline calls but not 0845 where the company makes money out of me calling them.


Yeh guys im really sorry but im that thick that I test using torrents running full and with my router on...............some of us have a little bit of intelligence PLEASE dont put us all in the same class.


Ill try and get in touch with Mr Patel at the weekend and see if I can get this sorted.

Re: 20 meg? I think not.
 

Do you not have a virgin landline?

That last bit made no sense..

Re: 20 meg? I think not.
 

It sounds like he is talking about a mobile phone contract which provides free national landline calls but not to premium numbers.

Re: 20 meg? I think not.
 

I'm assuming so too..

Re: 20 meg? I think not.
 

If you took a phoneline with your broadband you usually get a better deal, plus you get free calls if a fault arises, all you need do is never connect the handset except when required.

I often advise people to ask about a deal when they complain about call charges.

Re: 20 meg? I think not.
 

I put some info inthe little bit of info under my name .

No I dont have a landline from them nor a tv service I had a landline from them a long time ago and it was terribly getting billed for times when the phone should have been free, Im quite happy with freeview so dont need the tv service from virgin.

The only service I have is broadband which I have had for about 8 years at one time it was the best in the country and I would have stood tall to tell anyone that but not now especially this year and last I have had nothing but problems.


I need to phone cs but when I do so I will be using a mobile phone NOT a virgin mobile which has free minutes but NOT 0845 numbers, I dont see the point in spending £20 a month for a landline when I can get 600 minutes with a mobile contract for the same price.



Moldova you get a good deal for a few months then it goes back up to normal price if I consider getting a phone line it certainly wont be with virgin.

Re: 20 meg? I think not.
 

Bit extreme to be honest... I won't be helping no more.

Re: 20 meg? I think not.
 

NO more? did you help before then lol.


P.S. Wont be helping no more actually means you will help, try wont help ANY more :).

Re: 20 meg? I think not.
 

Either way..

Few things to do before calling a tech

* Check equipment locally etc.
* Check cables locally
* Try connected direct to the modem and then ring the tech

Re: 20 meg? I think not.
 

Talk Talk are about as much use as a chocolate fireguard. Good luck!