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-   -   You owe us four hundred quid......pay-up now..? (https://www.cableforum.uk/board/showthread.php?t=33656409)

bb7crap 08-10-2009 00:44
You owe us four hundred quid......pay-up now..?
 
Back in October last year,at my house in manchester i got cable tv,phone-line and 20mb broadband.A few weeks later i moved to a flat in the local area,and told virgin to move my services.I had a v+ box,what hd tv there was at the time,20mg broadband,and a phone line again.All was going well until about May this year.I switched on the television only to be faced with only a few tv channels....please phone customer services was over all 98% of other channels.I checked my phone line,that was off also along with the cable modem.I knew i wasnt in arrears with my billing and thought there must be a fault,as in past years in manchester,somebody trying to get too the roots on a tree,caps all cable out...Anyway nothing appeared so i decided to make use of the 150 option on cable phone...I gave my details to a woman who could speak very little English and was rarther very bad at speaking it too.She continued to tell me that at my new flat,i apparantly owed four hundred pounds from aprox....2001/2002.I thought ntl owned them then.And indeed so,but virgin were going back to pre-ntl days to recover funds (talk about desperate to get revinue) I tried to explain i had never lived in my new flat before ever,and told them i was installed at my old house and had recently moved.I spoke to many people trying to sort this,spoke to the supervisors and i was told the same sentance over and over.Pay four hundred pounds now,for your services to be restored.....Just like that....yea right Mr Branston,ill go and knock on your door in Holland Park,and wrip your bt line out,throw sky outta window,then continue to cut your asdl2 connection and say...four hundred and your laughing..****.So in the end i just let them think i had 400 quid owing,which i didnt.I got sky hd,talk talk phone,and a three dongle...no 50 mb though..:( more like 500k....:) Anyway on saturday last week i applied again to virgin,i recieved an e-mail asking me to phone them on Monday,which i did...Absolutly no record on my address...Great what....! no instalation either....No...! What do that company do to get it disliked anymore..its unberlivable.....muppets (foreign muppets) My postcode is m23 1Jr so if you read this cable get me installed asap...like this week,as i asure you i dont owe you 400 pound..all it takes is a switch,i have a v+ box,old modem but want 50mb and the phone socket is it....I dare say ill buy a brand new gold plated phone with delmonty diamonds......probably cost about 400....steve.:dunce:

zing_deleted 08-10-2009 00:49
Re: You owe us four hundred quid......pay-up now..?
 
This forum is not Virgin its independant

webcrawler2050 08-10-2009 01:33
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by bb7crap (Post 34885971)
Back in October last year,at my house in manchester i got cable tv,phone-line and 20mb broadband.A few weeks later i moved to a flat in the local area,and told virgin to move my services.I had a v+ box,what hd tv there was at the time,20mg broadband,and a phone line again.All was going well until about May this year.I switched on the television only to be faced with only a few tv channels....please phone customer services was over all 98% of other channels.I checked my phone line,that was off also along with the cable modem.I knew i wasnt in arrears with my billing and thought there must be a fault,as in past years in manchester,somebody trying to get too the roots on a tree,caps all cable out...Anyway nothing appeared so i decided to make use of the 150 option on cable phone...I gave my details to a woman who could speak very little English and was rarther very bad at speaking it too.She continued to tell me that at my new flat,i apparantly owed four hundred pounds from aprox....2001/2002.I thought ntl owned them then.And indeed so,but virgin were going back to pre-ntl days to recover funds (talk about desperate to get revinue) I tried to explain i had never lived in my new flat before ever,and told them i was installed at my old house and had recently moved.I spoke to many people trying to sort this,spoke to the supervisors and i was told the same sentance over and over.Pay four hundred pounds now,for your services to be restored.....Just like that....yea right Mr Branston,ill go and knock on your door in Holland Park,and wrip your bt line out,throw sky outta window,then continue to cut your asdl2 connection and say...four hundred and your laughing..****.So in the end i just let them think i had 400 quid owing,which i didnt.I got sky hd,talk talk phone,and a three dongle...no 50 mb though..:( more like 500k....:) Anyway on saturday last week i applied again to virgin,i recieved an e-mail asking me to phone them on Monday,which i did...Absolutly no record on my address...Great what....! no instalation either....No...! What do that company do to get it disliked anymore..its unberlivable.....muppets (foreign muppets) My postcode is m23 1Jr so if you read this cable get me installed asap...like this week,as i asure you i dont owe you 400 pound..all it takes is a switch,i have a v+ box,old modem but want 50mb and the phone socket is it....I dare say ill buy a brand new gold plated phone with delmonty diamonds......probably cost about 400....steve.:dunce:
Could you do me a favour and a few others, would you be so kind to edit your post, spacing things out and making it "legible" I can't read, that. It hurts my eyes, too much. Thanks and welcome to the forum.

danielf 08-10-2009 01:42
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by webcrawler2050 (Post 34886003)
Could you do me a favour and a few others, would you be so kind to edit your post, spacing things out and making it "legible" I can't read, that. It hurts my eyes, too much. Thanks and welcome to the forum.
May I second that. Paragraphs would be nice. And get rid of the Italics, which blurs the whole thing.

I'd like to read it, but in its present form, I'm afraid I can't be bothered... :erm:

bb7crap 09-10-2009 14:55
Re: You owe us four hundred quid......pay-up now..?
 
dont be so rude you idiot..?

RobboEdin 09-10-2009 15:05
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by bb7crap (Post 34886999)
dont be so rude you idiot..?
I think all they were saying is that it is particularly difficult to help when your post is so poorly laid out.

Your chances of ANY help now, given the attitude of this latest post, is VERY LOW.

danielf 09-10-2009 15:09
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by bb7crap (Post 34886999)
dont be so rude you idiot..?
:wavey: :wavey: :wavey:

Russ 09-10-2009 15:22
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by bb7crap (Post 34886999)
dont be so rude you idiot..?
People are willing to try to help you but your initial posting style is difficult to understand. And calling people and 'idiot' is hardly going to get people to want to help you.

webcrawler2050 09-10-2009 15:25
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by bb7crap (Post 34886999)
dont be so rude you idiot..?
Hardly rude mate - just trying to make it easier on you and everyone.. :D

Welshchris 09-10-2009 21:31
Re: You owe us four hundred quid......pay-up now..?
 
hey did this with me beginning of this year, they "Forgot" to setup my Direct Debit when i moved and got a demanding letter for around £150.

Sirius 09-10-2009 21:43
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by bb7crap (Post 34886999)
dont be so rude you idiot..?
Bet you dont get anymore help now.

webcrawler2050 09-10-2009 22:11
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sirius (Post 34887317)
Bet you dont get anymore help now.
Once he sorts his post and maybe his attitude.. :D

adzii_nufc 09-10-2009 23:34
Re: You owe us four hundred quid......pay-up now..?
 
I seem to have had a similar Issue with the Network Orange.. Maybe you've overshot your phone bill..?

Example.. I sent by accident of course 75 high tarrif texts costing 1.50 each and used a call time of 4,000 minutes :)

Bill : 587 Sad british pounds

Otherwise If its not your phone.. threaten them with court action.. im pretty sure all of us have done that at one point :)

Sephiroth 10-10-2009 01:29
Re: You owe us four hundred quid......pay-up now..?
 
Some people just don't have writing style, but they do have problems with Virgin whioch they try and express here as best they can.

So lay off bb7crap's writing style. I understood him perfectly well and so did you all. Don't be unfair to him.

he's telling us the old saga that VM have no concept of doing things properly; he's explained very clearly that VM are trying to screw him for money he doesn't owe.

He hopes that someone high up here is well connected with VM and perhaps someone can help him; VM as it stands certainly can't.

You all got that message, didn't you?

webcrawler2050 10-10-2009 01:38
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34887514)
Some people just don't have writing style, but they do have problems with Virgin whioch they try and express here as best they can.

So lay off bb7crap's writing style. I understood him perfectly well and so did you all. Don't be unfair to him.

he's telling us the old saga that VM have no concept of doing things properly; he's explained very clearly that VM are trying to screw him for money he doesn't owe.

He hopes that someone high up here is well connected with VM and perhaps someone can help him; VM as it stands certainly can't.

You all got that message, didn't you?
You're just trying to pick a fight :D:D:D:D:D:D

Digital Fanatic 10-10-2009 02:00
Re: You owe us four hundred quid......pay-up now..?
 
I was going to help, but...yeah it is very difficult to read and I feel I need to read again to fully understand, but it hurts my eyes! :)

I'm willing to give the OP another chance if he/she types a quick legible post and explains a little better please... :)

Pepperdog 10-10-2009 08:45
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by bb7crap (Post 34885971)
Back in October last year,at my house in manchester i got cable tv,phone-line and 20mb broadband.A few weeks later i moved to a flat in the local area,and told virgin to move my services.I had a v+ box,what hd tv there was at the time,20mg broadband,and a phone line again.All was going well until about May this year.I switched on the television only to be faced with only a few tv channels....please phone customer services was over all 98% of other channels.I checked my phone line,that was off also along with the cable modem.I knew i wasnt in arrears with my billing and thought there must be a fault,as in past years in manchester,somebody trying to get too the roots on a tree,caps all cable out...Anyway nothing appeared so i decided to make use of the 150 option on cable phone...I gave my details to a woman who could speak very little English and was rarther very bad at speaking it too.She continued to tell me that at my new flat,i apparantly owed four hundred pounds from aprox....2001/2002.I thought ntl owned them then.And indeed so,but virgin were going back to pre-ntl days to recover funds (talk about desperate to get revinue) I tried to explain i had never lived in my new flat before ever,and told them i was installed at my old house and had recently moved.I spoke to many people trying to sort this,spoke to the supervisors and i was told the same sentance over and over.Pay four hundred pounds now,for your services to be restored.....Just like that....yea right Mr Branston,ill go and knock on your door in Holland Park,and wrip your bt line out,throw sky outta window,then continue to cut your asdl2 connection and say...four hundred and your laughing..****.So in the end i just let them think i had 400 quid owing,which i didnt.I got sky hd,talk talk phone,and a three dongle...no 50 mb though..:( more like 500k....:) Anyway on saturday last week i applied again to virgin,i recieved an e-mail asking me to phone them on Monday,which i did...Absolutly no record on my address...Great what....! no instalation either....No...! What do that company do to get it disliked anymore..its unberlivable.....muppets (foreign muppets) My postcode is m23 1Jr so if you read this cable get me installed asap...like this week,as i asure you i dont owe you 400 pound..all it takes is a switch,i have a v+ box,old modem but want 50mb and the phone socket is it....I dare say ill buy a brand new gold plated phone with delmonty diamonds......probably cost about 400....steve.:dunce:
Hopefully this reads better and adequately captures the sentiment:

Back in October last year at my house in Manchester, I had cable-TV a VM phone-line and 20Mb BB. I moved to a flat in the local area and wanted to transfer my services, so I called VM and notified them of my change in address. Everything was fine with my subscription (V+, HDTV, 20Mb BB and landline) until around May this year when I switched on the TV to find that the majority of channels carried a notice "Please phone customer services."

I checked my phone line and the cable modem which were both off, just like the TV service. I knew I wasn't in arrears with my billing and thought there must be a fault so I waited a while but the service didn't return.
I dialled 150 and got through to VM who informed me that there was an outstanding balance of about £400 from 2001/2002, on an account at the address of the flat I'd moved into. I tried to explain that I'd only recently moved to the flat and had transferred my services from my previous address, and that I'd never lived there at any point in the past.

I've now spoken to various people at VM (including supervisors) to try and sort this out, but they all tell me I need to pay the £400 outstanding at that address or my services will not be restored. I don't owe VM 400 quid, never did and I'd rather fall on my sword than pay them money I don't owe.
Despite trying to reason with them VM wouldn't listen to me and I was getting nowhere, so In the end, to avoid committing Hara-kiri, I had to leave their ridiculous practices with them and take my business elsewhere.

Even though VM are as useless as a plastic fireguard (and much as I hope ol' Branson goes to hell backwards in a handcart,) I really want the 50Mb BB so I thought I'd see what happened if I tried setting up a fresh subscription. I received an e-mail asking me to contact them on Monday, which I did, and they now apparently have absolutely no record of my address... errr, how retarded is that? What a bunch of muppets, give me strength!

My postcode is ***1JR so if you read this VM dudes, get me installed pronto... like this week (if you can, pleeeease!) I assure you I dont owe you £400 and all you'll need to do is flick a switch because I have a v+ box and my old modem. I do want the 50Mb BB and the VM phone-line as well though, but that's it! (I dare say I'll treat me self to some bling with the £400 I don't owe you, innit.)

P.S. I probably don't want this erroneous £400 rearing it's head again. Does anyone have any suggestion as to what I might do to ensure this doesn't happen?

Any help and advice would be very much appreciated.

Thanks,

Steve

Sephiroth 10-10-2009 11:32
Re: You owe us four hundred quid......pay-up now..?
 
Over to Digital Fanatic.

webcrawler2050 10-10-2009 11:44
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Pepperdog (Post 34887563)
Hopefully this reads better and adequately captures the sentiment:

Back in October last year at my house in Manchester, I had cable-TV a VM phone-line and 20Mb BB. I moved to a flat in the local area and wanted to transfer my services, so I called VM and notified them of my change in address. Everything was fine with my subscription (V+, HDTV, 20Mb BB and landline) until around May this year when I switched on the TV to find that the majority of channels carried a notice "Please phone customer services."

I checked my phone line and the cable modem which were both off, just like the TV service. I knew I wasn't in arrears with my billing and thought there must be a fault so I waited a while but the service didn't return.
I dialled 150 and got through to VM who informed me that there was an outstanding balance of about £400 from 2001/2002, on an account at the address of the flat I'd moved into. I tried to explain that I'd only recently moved to the flat and had transferred my services from my previous address, and that I'd never lived there at any point in the past.

I've now spoken to various people at VM (including supervisors) to try and sort this out, but they all tell me I need to pay the £400 outstanding at that address or my services will not be restored. I don't owe VM 400 quid, never did and I'd rather fall on my sword than pay them money I don't owe.
Despite trying to reason with them VM wouldn't listen to me and I was getting nowhere, so In the end, to avoid committing Hara-kiri, I had to leave their ridiculous practices with them and take my business elsewhere.

Even though VM are as useless as a plastic fireguard (and much as I hope ol' Branson goes to hell backwards in a handcart,) I really want the 50Mb BB so I thought I'd see what happened if I tried setting up a fresh subscription. I received an e-mail asking me to contact them on Monday, which I did, and they now apparently have absolutely no record of my address... errr, how retarded is that? What a bunch of muppets, give me strength!

My postcode is ***1JR so if you read this VM dudes, get me installed pronto... like this week (if you can, pleeeease!) I assure you I dont owe you £400 and all you'll need to do is flick a switch because I have a v+ box and my old modem. I do want the 50Mb BB and the VM phone-line as well though, but that's it! (I dare say I'll treat me self to some bling with the £400 I don't owe you, innit.)

P.S. I probably don't want this erroneous £400 rearing it's head again. Does anyone have any suggestion as to what I might do to ensure this doesn't happen?

Any help and advice would be very much appreciated.

Thanks,

Steve
It sounds like to me a simple mix up - has this been transfered accross from your old address? Maybe one of the VM CS guys could shed some light BenMcr should be able to offer more assistance, than most

BenMcr 10-10-2009 13:17
Re: You owe us four hundred quid......pay-up now..?
 
Obviously without any access to the account itself I can't say for definate what is going on.

Generally debt linking has to have something - time at that or another address, surname, Date of Birth - that matches the account with the debt on before it is linked and services restricted.

There should be notes on the account explaining how the debt has been linked and for what reason. If the OP can prove that these methods of linking are false then everything will be resolved. If the agents the OP speak to can't work out what is going on there is an internal office - Consumer Underwriting Service - that can be contacted for clarification

Although on the flip side there are occasions where a linked debt isn't actually for the address where the services are - it's just that moving house has triggered a debt search on the computer system

Virgin have worked out that there are A LOT of people that owe ntl money from old addresses. Just because ntl were bad at chasing, doesn't mean Virgin are going to be. Also although a debt may roll of a Credit file in 7 years, doesn't mean that it is wiped completely

webcrawler2050 10-10-2009 13:25
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by BenMcr (Post 34887666)
Obviously without any access to the account itself I can't say for definate what is going on.

Generally debt linking has to have something - time at that or another address, surname, Date of Birth - that matches the account with the debt on before it is linked and services restricted.

There should be notes on the account explaining how the debt has been linked and for what reason. If the OP can prove that these methods of linking are false then everything will be resolved. If the agents the OP speak to can't work out what is going on there is an internal office - Consumer Underwriting Service - that can be contacted for clarification

Although on the flip side there are occasions where a linked debt isn't actually for the address where the services are - it's just that moving house has triggered a debt search on the computer system

Virgin have worked out that there are A LOT of people that owe ntl money from old addresses. Just because ntl were bad at chasing, doesn't mean Virgin are going to be. Also although a debt may roll of a Credit file in 7 years, doesn't mean that it is wiped completely
Maybe, the OP could PM you his account number etc and you could "clarify" his sitatuon?

Sirius 10-10-2009 14:33
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34887514)

You all got that message, didn't you?
Yes i did including the idiot bit :rolleyes:

BenMcr 10-10-2009 15:35
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by webcrawler2050 (Post 34887673)
Maybe, the OP could PM you his account number etc and you could "clarify" his sitatuon?
If that needs to happen I would suggest that he contacted the Mods/Admins on the forum here who have contacts

webcrawler2050 10-10-2009 16:18
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by BenMcr (Post 34887748)
If that needs to happen I would suggest that he contacted the Mods/Admins on the forum here who have contacts
Sounds like a plan, the OP contact a mod, with your account number and details and they might be able to get a reason and or the issue sorted..

Maggy 10-10-2009 16:21
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by webcrawler2050 (Post 34887764)
Sounds like a plan, the OP contact a mod, with your account number and details and they might be able to get a reason and or the issue sorted..
That would require the OP to return and read this thread which they haven't since the very last post they made in this thread.

Sephiroth 10-10-2009 21:37
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Maggy J (Post 34887766)
That would require the OP to return and read this thread which they haven't since the very last post they made in this thread.
He got serious disrespect, didn't he?

bjorkiii 10-10-2009 21:43
Re: You owe us four hundred quid......pay-up now..?
 
dont be so rude you idiot..?

He sounds like he could be a relative of mine :D, eeh why think rationly about stuff when you can just rant and rave.

Flyboy 10-10-2009 22:04
Re: You owe us four hundred quid......pay-up now..?
 
The odd thing is that his debt would have expired after six years. If the debtor has not made any significant attempt to recover the amount owed and clearly they haven't, as they would have known who owes the money, it should no longer exist.

BenMcr 10-10-2009 23:35
Re: You owe us four hundred quid......pay-up now..?
 
It all depends what you count as 'significant attempt'.

Even then, although if for any reason a company may not have chased the debt - which means it cannot be chased further or count against a credit file, I can't see how it disappears completely within the company you owe it to

So although they couldn't ask for it back if you didn't have any further dealings with the company, if you take up a new agreement it would count

Peil 11-10-2009 00:54
Re: You owe us four hundred quid......pay-up now..?
 
True enough, the original company are well within their rights to refuse a service for a previously unpaid debt, but after 6 years they cannot enforce it via the courts unless they can prove they have contacted you and you have not responded.
One answered phone call or letter responded to is enough.

Digital Fanatic 11-10-2009 13:19
Re: You owe us four hundred quid......pay-up now..?
 
Wow..a lot has happened here since I posted... to the OP..Bens advice is good, so if you do come back then contact a mod and maybe they can help out.

Good luck! :)

counterfits434 13-10-2009 17:15
Re: You owe us four hundred quid......pay-up now..?
 
virign media owe me £500 for damages and loss of business what shall i do?

https://www.cableforum.co.uk/images/...2009/10/33.jpg

BenMcr 13-10-2009 17:23
Re: You owe us four hundred quid......pay-up now..?
 
1) What sort of damages?

2) Unless you have a business account which is run by ntl:telewest (the Virgin Media brand is for residential services) you can't claim for loss of business.

Sirius 13-10-2009 17:58
Re: You owe us four hundred quid......pay-up now..?
 
Now this should be good

webcrawler2050 13-10-2009 18:31
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by counterfits434 (Post 34889440)
virign media owe me £500 for damages and loss of business what shall i do?

http://www.savepicture.net/cat2/imag...re_sig_woo.jpg
Well It's going to be very hard to get anything from VM - You need realise, they will have an amazing team of solicitors and barristers which will to be eat you alive. If you have the cash, as it will be very exspensive then go for it. However, it's probably worth just knocking it on the head..

Where did the £500 come from? Can you proove this? Is it loss of income? What exactly? If you can't proove every single penny, then don't bother. You can't go to moneyclaim either as you arn't allowed to claim for exspenses etc. A "no win, no fee" agent maybe able to help but dont count on it to be fair.

As BenMcr says, unless you have a NTL:Telewest account and your account is specifically a "business" account is invoicing your business, then the VM is residential only and technically "not fit" for business thus, you won't have a leg to stand on..

Pepperdog 13-10-2009 20:15
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by counterfits434 (Post 34889440)
virign media owe me £500 for damages and loss of business what shall i do?
Phone them armed with your account number and ask them to pull up your account details. Tell them the nature of your issue, without going into any detail, and ask for an appropriate address because you wish to write to VM (always ensure you note the date/time and to whom you have spoken.) You're highly unlikely to encounter a VM phone-jockey who will be able to respond at an appropriate level and even less likely is their ability/authority to do anything about your issue.
Draft out a letter (or pay a solicitor to do it) and send it off (signed for delivery, because they have been known not to respond, even though they are obliged to do so.) Sit back and wait for a response; I believe they have an obligation to respond within 20 working days.

Best of luck.

webcrawler2050 14-10-2009 15:45
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Pepperdog (Post 34889540)
Phone them armed with your account number and ask them to pull up your account details. Tell them the nature of your issue, without going into any detail, and ask for an appropriate address because you wish to write to VM (always ensure you note the date/time and to whom you have spoken.) You're highly unlikely to encounter a VM phone-jockey who will be able to respond at an appropriate level and even less likely is their ability/authority to do anything about your issue.
Draft out a letter (or pay a solicitor to do it) and send it off (signed for delivery, because they have been known not to respond, even though they are obliged to do so.) Sit back and wait for a response; I believe they have an obligation to respond within 20 working days.

Best of luck.
Don't pay a solicitor... waste of money..

If you havn't got a business account then you don't have a chance on the first instance.

Secondly, you now too proove this. In the form of true figures.

As I said, before.. where did the £500 come from?

They will simply give you the standard reply "not for business" and they wont issue you anything. Not unless you have an NTL:Telewest business account.

Pepperdog 14-10-2009 23:21
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by webcrawler2050 (Post 34890037)
Don't pay a solicitor... waste of money..
Seems like a fairly sweeping statement to make considering the apparent ignorance; takes all sorts I suppose. I'd have thought it would ultimately depend upon the nature/details of the issue, which is why I bracketed the suggestion in the response I provided.
Regardless, a solicitior will be able to advise (more than likely for free) whether or not there is a case (or not) and if it's worth pursuing.

Quote:
Originally Posted by webcrawler2050 (Post 34890037)
If you havn't got a business account then you don't have a chance on the first instance.
Which was stated by BenMcr, here:

Quote:
Originally Posted by BenMcr (Post 34889445)
2) Unless you have a business account which is run by ntl:telewest (the Virgin Media brand is for residential services) you can't claim for loss of business.
......

Quote:
Originally Posted by webcrawler2050 (Post 34890037)
Secondly, you now too proove this. In the form of true figures.
And in English?

Quote:
Originally Posted by webcrawler2050 (Post 34890037)
As I said, before.. where did the £500 come from?
Who are you asking (again,) me or the guy who asked the question?

Quote:
Originally Posted by webcrawler2050 (Post 34890037)
They will simply give you the standard reply "not for business" and they wont issue you anything. Not unless you have an NTL:Telewest business account.
You're repeating yourself (and what BenMcr said) again.

Just so you know, it's prove, not 'proove.'

All of which (bar the spelling lesson) will more than likely be superfluous anyway. Let's watch this space.

webcrawler2050 14-10-2009 23:23
Re: You owe us four hundred quid......pay-up now..?
 
Well. You can't just say "VM cost my business £500" and not have the figures to put in front of a judge.

Yes, we will watch this space - it's pretty obvious whats going to happen anywho.

Sephiroth 14-10-2009 23:40
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by webcrawler2050 (Post 34890403)
Well. You can't just say "VM cost my business £500" and not have the figures to put in front of a judge.

Yes, we will watch this space - it's pretty obvious whats going to happen anywho.
Well said.

Anyway, it's all dead academic - we haven't heard from the OP since he got dissed!

webcrawler2050 14-10-2009 23:42
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34890431)
Well said.

Anyway, it's all dead academic - we haven't heard from the OP since he got dissed!
Indeed - working with small businesses I see it day in day out. The judge will just "laugh" at you

Ben B 14-10-2009 23:45
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by webcrawler2050 (Post 34890436)
Indeed - working with small businesses I see it day in day out. The judge will just "laugh" at you
Give us an evil judge laugh webby

webcrawler2050 14-10-2009 23:50
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Ben B (Post 34890440)
Give us an evil judge laugh webby
Lol - i didn't mean literally plonk.

Pepperdog 15-10-2009 00:01
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34890431)
Anyway, it's all dead academic - we haven't heard from the OP since he got dissed!
Which is why I think it will all be superfluous.

webcrawler2050 15-10-2009 00:40
Re: You owe us four hundred quid......pay-up now..?
 
And this is just for Ben


Clicky

Flyboy 15-10-2009 11:47
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34890431)
Well said.

Anyway, it's all dead academic - we haven't heard from the OP since he got dissed!
Don't you just love people who pay attention to threads. It wasn't the OP who enquired about VM owing them five hundred pounds.

Sephiroth 15-10-2009 18:30
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Flyboy (Post 34890704)
Don't you just love people who pay attention to threads. It wasn't the OP who enquired about VM owing them five hundred pounds.
Brilliant! Damn!

Kymmy 15-10-2009 19:10
Re: You owe us four hundred quid......pay-up now..?
 
Guys, you'll probably find that the £500 post was a spam post that went wrong, so don't worry about it ;)

bb7crap 19-10-2009 15:02
Re: You owe us four hundred quid......pay-up now..?
 
Wow.....I put the thread out a week or so ago...! Im trying to type right,so i dont
get shouted at...
Thanks for all the advice and im sorry i called you an "idiot" I thought you were just taking the **** outta me...you know people.
Last week i tried via the web to sign-up again,50mb broadband,xl tv,and phone line,I got two e-mails back,one saying everything was ok and istalation would be saturday.The other asked me to call 0800 444 1111 is it...customer svs,which i did several times.Aparantly they had no record of me or the new order...? What are they on...?
Can you point me to somebody who works for them,and can help...thanx 2 e1....steve :)

BenMcr 19-10-2009 15:11
Re: You owe us four hundred quid......pay-up now..?
 
If Virgin say you owe £400 there is no point trying to place a new order unless you have resolved the issue

Sephiroth 19-10-2009 16:39
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by BenMcr (Post 34893478)
If Virgin say you owe £400 there is no point trying to place a new order unless you have resolved the issue
That is the sort of callous reply that completely explains why bb7crap is having this problem.

Taking his (bb7crap) first post at face value, it is for VM to prove that HE is the liable party and not be given anything but priority tratment to find a resolution.

webcrawler2050 19-10-2009 17:22
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34893510)
That is the sort of callous reply that completely explains why bb7crap is having this problem.

Taking his (bb7crap) first post at face value, it is for VM to prove that HE is the liable party and not be given anything but priority tratment to find a resolution.
Ben is right though, they *may* reject any new orders from him / that address. Or they might just ask for a deposit..

Sephiroth 19-10-2009 17:52
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by webcrawler2050 (Post 34893549)
Ben is right though, they *may* reject any new orders from him / that address. Or they might just ask for a deposit..
Ben may well be "right" but not in the right. This sort of nonsense is unfair and unprincipled and, if it were me, I'd consider it a form of extortion.

webcrawler2050 19-10-2009 18:05
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34893575)
Ben may well be "right" but not in the right. This sort of nonsense is unfair and unprincipled and, if it were me, I'd consider it a form of extortion.
Maybe / maybe not - i wouldn't imagine it to be a mistake to be fair.

BenMcr 19-10-2009 18:07
Re: You owe us four hundred quid......pay-up now..?
 
Virgin think the OP owe them money. They are not going to risk accepting a new order until it is either paid or proved it is not owed.

Do you know any company that would?!

webcrawler2050 19-10-2009 18:17
Re: You owe us four hundred quid......pay-up now..?
 
Nope I know of none. I'm sure it will get sorted out

Sephiroth 19-10-2009 20:27
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by BenMcr (Post 34893588)
Virgin think the OP owe them money. They are not going to risk accepting a new order until it is either paid or proved it is not owed.

Do you know any company that would?!
The onus is on VM to prove the OP owes the money. Taking this to an eventual step, the acid test would be a court summons under, say, the small claims procedure. There is no doubt that VM would have to prove their claim. Their onus.

Now put yourself in the OP's shoes and you're the victim. Would be overjoyed and sympathetic to VM when you're being wrongly accused over something and provision of service held against that?

How indoctrinated are you?

BenMcr 19-10-2009 20:37
Re: You owe us four hundred quid......pay-up now..?
 
Look at from a companies point of view (Any company) They have accounts that say the person on the phone owes them money.

Are they just supposed to ignore it and risk them owing money all over again.

Or do they ask for proof that the person doesn't own the money (Proof of residence or similar), make sure there is no risk to the business and then proceed as normal?

This isn't VM indoctrination, but standard business operation. No company will risk dealing with a person or company their accounts say owe them money without first resolving the debt

Sephiroth 19-10-2009 21:39
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by BenMcr (Post 34893671)
Look at from a companies point of view (Any company) They have accounts that say the person on the phone owes them money.

Are they just supposed to ignore it and risk them owing money all over again.

Or do they ask for proof that the person doesn't own the money (Proof of residence or similar), make sure there is no risk to the business and then proceed as normal?

This isn't VM indoctrination, but standard business operation. No company will risk dealing with a person or company their accounts say owe them money without first resolving the debt
I disagree totally. There's ethics involved here. On the face of it from post #1, the person on the phone, a VM customer at address x, says he's moved from address x to address y. VM know him and know he's not the previous inhabitant of address y.

The proof of past residence is there. They DON'T have accounts to say the perosn on the phone owes them money. They have accounts that says someone else owes them money. VM must prove otherwise as they would have to in court. You're dodging my questions.

Simples.

I repeat my question. What your attitude be if it happened to you?

Flyboy 19-10-2009 21:43
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by BenMcr (Post 34893671)
Look at from a companies point of view (Any company) They have accounts that say the person on the phone owes them money.

Are they just supposed to ignore it and risk them owing money all over again.

Or do they ask for proof that the person doesn't own the money (Proof of residence or similar), make sure there is no risk to the business and then proceed as normal?

This isn't VM indoctrination, but standard business operation. No company will risk dealing with a person or company their accounts say owe them money without first resolving the debt
No they don't. They have accounts that say that someone else, who lived at that address, owes them money. Not the OP.

BenMcr 19-10-2009 22:27
Re: You owe us four hundred quid......pay-up now..?
 
Quote:
Originally Posted by Sephiroth (Post 34893720)
I repeat my question. What your attitude be if it happened to you?
If it happened to me I would send the company proof that I never lived at the address for the period they said I did.

The company would then update their records and we would move on

---------- Post added at 21:27 ---------- Previous post was at 21:26 ----------

Quote:
Originally Posted by Flyboy (Post 34893731)
No they don't. They have accounts that say that someone else, who lived at that address, owes them money. Not the OP.
Actually they still think it's the OP:

Quote:
So in the end i just let them think i had 400 quid owing,which i didnt.

Flyboy 20-10-2009 12:16
Re: You owe us four hundred quid......pay-up now..?
 
The twit on the phone, thinks it's the OP. How can it be the OP, if it is not him who owes the money? If it is not his name on the account, how can it be him?

BenMcr 20-10-2009 14:59
Re: You owe us four hundred quid......pay-up now..?
 
Because the agents on the phone will be going off the notes left by C.U.S which will say something like 'matched by D.O.B' or 'Time at address' or something similar. It may even come from a linked person on a Credit file

Also it isn't unheard of for people to give different names to get around outstanding debt

Flyboy 20-10-2009 15:07
Re: You owe us four hundred quid......pay-up now..?
 
But the OP has only been living there for a very short time. He has a different name to the debtor and is not linked to them in any way, even if he did have links, it would not be him who owes the money. So, getting back to the statement that they have accounts that say it is the OP who owes them money, I don't think that they would. They are effectively calling the OP a liar.

BenMcr 20-10-2009 15:14
Re: You owe us four hundred quid......pay-up now..?
 
We are going around in circles here. No-one here knows why Virgin have linked the debt, everyone is just working off the OP post

The only way for the OP to resolve this is do as I said at post #20 and get C.U.S. to explain why they have linked the debt.


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