Cannot upload to ntlworld webspace
 

Hi

I have not been able to upload to my webspace for a week. I can log in absolutely fine so it is not a login error. I use Terrapin ftp uploader and it has worked perfectly for 4 years.
Keep getting error 505
Spoke to an IT guy at virginmedia and he says its a problem for many users and there is no fix time on it at the moment!!!!
Anyone on here know anything about this issue and whether or not it is likely to be resolved soon?
Geraldine

Re: Cannot upload to ntlworld webspace
 

Re: Cannot upload to ntlworld webspace
 

When was the last time you WERE able to upload to your webspace?

Re: Cannot upload to ntlworld webspace
 

about 1 week ago.

Re: Cannot upload to ntlworld webspace
 

Hmm, not the problem I thought it may have been, if its a national issue you'll just have to hang on, sorry.

Re: Cannot upload to ntlworld webspace
 

Thanks anyway
Geraldine

Re: Cannot upload to ntlworld webspace
 

Where has it been moved to?

From what i can gather, there are a lot of people suffering the same problem.

No help from call centre.:mad:

Re: Cannot upload to ntlworld webspace
 

Not been able to change my webspace for over a year now, but noticed this today,,

* Please note that you cannot use a username with a dot in it for your webspace homepage. If your main username has a dot, you can visit My Virgin Media, set up a new household account without a dot in it, and associate that username with your webspace.

Does this mean I have to lose the email address I've had for years just to use my webspace?

Re: Cannot upload to ntlworld webspace
 

505 is a permission error - I.e wrong username and or password -

Do you have an FTP logs?

Re: Cannot upload to ntlworld webspace
 

I've had thise several times, coincidentally after something has been done by Virgin in the house ! If like me you haven't changed any settings since it used to work (I have an automated upload every 30 secs) the you need to make this quite clear to Virgin Support. Basically, they have a problem with security on one or more of their servers.

Also, as you can see from my homepage below, there is a dot in my username !

http://homepage.ntlworld.com/sutton....rweb/index.htm

Re: Cannot upload to ntlworld webspace
 

My username has a dot in it and I can still acess my webspace so that cannot apply to all accounts.

Re: Cannot upload to ntlworld webspace
 

I can access my webspace just cannot add or remove anthying.
Strange that my wifes account is fully usable but has an underscore in her username.
I have spoken to VM sevaral times about this but no solution still.

Re: Cannot upload to ntlworld webspace
 

Its very likely you are being blocked by the server, if you are uploading every 30 second, the FTP server won't like that and seem it as some form of attack and thus block your IP on a x Period. However, this is automated and VM frontline techs may not have access to "unblock" you. Personally, dont upload so much and give it 24 hours.

Aswell, for the sake of £3.00 a month, get "real" hosting especially as your website seems to be for business.

Re: Cannot upload to ntlworld webspace
 

Sorry WC, not true. Upload (a small jpg) has worked fine for nearly 2 years and is not for business. As I said, it was clealy due to Virgin engineers as lock out occurred at precisely same time. You have to insist its not you though. I can ftp using different software from different PCs. It takes some persuading though !

Re: Cannot upload to ntlworld webspace
 

Well. Thats what the error is telling "me"

Different PC's on the same network / ISP?

Re: Cannot upload to ntlworld webspace
 

You have PM

Re: Cannot upload to ntlworld webspace
 

I have the same problem - get permission denied (550) when trying to delete/replace files on website, or upload new files.

Any suggestions?

Re: Cannot upload to ntlworld webspace
 

yes PM me your alias.

Re: Cannot upload to ntlworld webspace
 

Different PCs, different ftp clients, same home network.

Re: Cannot upload to ntlworld webspace
 

The permissions error is down to system migration. The way the information is held has been change (for the better) sadly with upgrades come problems.

You can post on the newsgroups or call up and log the fault, its a very quick fix depending on the availability of the teams.

Re: Cannot upload to ntlworld webspace
 

I have the same permissions problem. I called tech support who told me that they did not support web space and gave me a premium rate number (£1/min) to call.

Re: Cannot upload to ntlworld webspace
 

550 is a VM issue .. phone them back and tell them to get it raised !!

Re: Cannot upload to ntlworld webspace
 

Thanks quiet news, when you say get it raised, does this mean 2nd level support?

Re: Cannot upload to ntlworld webspace
 

Well kinda, 1st line pass it to 2nd line or over to another department to raise it to IT.

I think 1st line can raise things themselves now though .. ask Moldova he is current one of the support guys.

Re: Cannot upload to ntlworld webspace
 

This has been going on for a number of weeks. There's a thread on 'My Virgin Media' called 'Can't Upload to NTL' . Customer support have promised me it will be remedied '...in a few hours...' numerous times over the past month.

Its the lies wot grind ya down...

Re: Cannot upload to ntlworld webspace
 

All sorted!

2nd level support have indeed rectified the problem. If you are getting the "error 550 - permission denied" message then you will need to keep at them to change the security settings at thier end.

Re: Cannot upload to ntlworld webspace 550
 

Unable to upload to my webspace using any software.

Havent tried for a few months, was working fine before, but although no settings have changed I cannot upload files.

http://homepage.ntlworld.com/kenshinkai/

Can view files in ftp but on attempts to replace/delete/modify always get a 550 permission denied error.

On googling I find that this is a common problem with ntlworld webspace which is a fault with virgin media, and is only being fixed when people complain even though it effects 10s of users :-(

Unless anyone else has a fix for this?

Re: Cannot upload to ntlworld webspace
 

Hi
I am having the same problem. I no longer have permission to modify or delete files via ftp.
It all used to work fine this is my url http://homepage.ntlworld.com/mikez/
Any ideas what I should do about this ?
thanks v much

Re: Cannot upload to ntlworld webspace
 

There is no fix for this locally, you have to contact VM. It happened to a friend of mine, and only when she dealt with someone who could raise it as a fault internally with VM did it get sorted.

You could try posting a complaint here.