netbook
 

just bought new net book today a Toshiba cost over 300 quid nice but have noticed a dead pixel top right question do you think i am right to take it back and ask for another one i think i am within my rights as you should not get dead pixels now a days your thoughts please.

Re: netbook
 

that will depend on policy of wherever you bought it. Id be gutted with one myself

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return to shop asap

where did you get it from out of interest?

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got it from comet a couple of hrs ago

---------- Post added at 21:31 ---------- Previous post was at 21:30 ----------

I will base my argument on the one on display does not have a dead pixel.

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Did I read somewhere that gentley pressing the pixel may help?

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thanks will register with toshiba and mail them first to see what can be done.

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Comet are sticklers for the rules of the LCD Manufacturing Process error tolerances...

I think there can be upto 4 dead pixels on a monitor, in prominent places before they will replace it. If its in a corner (and depending on its colour) then I doubt they will do anything (check the manual on the netbook to check what their tolerances are)

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You may find that they state that all products using LCD screens are subject to upto 3 dead pixels however a friend of mine who works in trading standards was telling me how even though this may be the case you still have a right to send the item back and get a refund.

If you decide to keep the netbook, there are various ways you can sometimes re-enable the pixel.
This depends if it is stuck or dead.
Lightly pressing on the screen is one option but the one that worked for me was a little batch file that flickers fast random colour changes. Drag the window over the dead pixel for a few seconds and it can sort it out.

More info here:
http://www.instructables.com/id/SG16CDVFABRX1UN/

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Thanks for that took it back today and they tried to fob me off with repair no thanks only had it for a few days ok will order you a new will let you no the outcome.

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i use to work for comet and we had to offer a repair the person you spoke to was not trying to fob you off, but was actually being told what to say by the computer but if they had looked at it properly it will say that under 30 days contact manufacturer and get auth code for exchange unless they, have changed the policy since i left.

i dealt with stuff like that on a daily basis while i was there and once was even a guy's tv had 4 dead pixels, but they only died after the warranty had ran out and expected comet to fix it for free, he got trading standards involved and they said that he had to speak to the manufacturer as the store will not cover after 12 months.

when you get the new one power it up in the shop if they say you can't tell them that you are within your right to do it, and check to see if the new one has the same issue.

problem with comet is you have to stick to your guns and if they still refuse you then have to get the manager involved, thats the way we were all trained but don't quote me on that as they might have changed it by now.

atleast you are getting a new one though.

Re: netbook
 

Probably doesn't apply in this particular case, as there are "acceptable" limits for dead pixels, but, in general...


A 12 month Manufacturer's Warranty is in addition to statutory consumer rights.

Under the Sale of Goods Act 1979 (as amended), a consumer's contract is with the retailer, and it is the retailer who is obliged to ensure that goods "conform to contract" and are "fit for purpose" etc. A consumer has up to six years (depending on what the item is) to claim against the retailer for repair/replacement of faulty goods. For the first 6 months after purchase, it is up to the retailer to prove that the goods are not faulty. After 6 months, it is up to the consumer to prove that the goods are faulty.

http://www.berr.gov.uk/whatwedo/cons...page38311.html


EU consumer law also gives people a 2 year guarantee with the retailer:

http://ec.europa.eu/youreurope/nav/e...n.html#11424_4

Re: netbook
 

I think the ultimate problem with that is since the onus is on the owner after 6 months to prove the fault was present when purchased any retailer could just claim that the item has been improperly cared for etc.
In reply to the post about the TV returned outside of warranty. I have to admit I would be a little dubious of a dead pixel showing up that long after purchase. Sounds more like the screen has taken a knock or kids have been poking at it to me.

Re: netbook
 

picked up netbook today am pleased to say its perfect thats all i wanted thats what i paid for i think it was a group of pixels it was a square did not expect that on a product this day and age now if they had knocked off 100 quid then i might have stuck with it.

Re: netbook
 

Sorry for the bump. I ordered a Netbook last night and was wondering if anyone had any recommendations for a good AV/Firewall to use on it? It's 1.6ghz, 1GB RAM, Win XP. I use Avast on my desktop but I get the feeling it might be a little to resource hungry for the Netbook?

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For a netbook you will want something that is very low on resources.
I find Eset's Nod32 works for me.

http://www.eset.com/

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I use Avira on my netbook. Highly recommend :)

http://www.avira.com/en/download/

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On my Samsung NC-10 I use IE8 without any probs.

I use Avast 5.x AV

I don't use a firewall as I have a router with a FW built in, and I'm careful of the site I access.

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Whats the difference betweeen a netbook and a laptop

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Netbooks are smaller and have no disc drive and are not as powerful as normal laptops

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A netbook is a paired down version of a laptop, designed to be used on the move. Think a 13" screen, no cd drive, lightweight, 8 hours battery life, and light specs. It's half the size (and less than half the weight) of a laptop. Use it for browsing, powerpoints, email, and word processing, but not video editing.

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Oh right. Always wondered what was the difference. So you cant save stuff so on it if you have no hard drive. How come they are nearly as dear as a laptop and why are they bought if there is no hard drive as that is the brain of either the laptop/cp.

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There is a hard drive there isn't a CD/DVD drive so if you want to put anything on you have to download it off the internet or use a memory stick

Re: netbook
 

They do have a hard drive. They don't have a CD drive. I bought mine as I got fed up with taking a 17" laptop weighing a couple of KGs on vacation/work trips etc. My netbook is sufficient for that, weighs about the same as a bag of sugar, is about 10 by 12 inches across. I believe it has a 150 Gig hard drive. I use it as a backup as well :)

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Now that sounds handy for carrying around. I dont even use my cd drive. I forget it's there half the time :D

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A netbook doesn't have a CD/DVD drive, and the processor isn't as powerful.

But saying that On my Samsung NC-10 I have an external 320GB HDD on which I have put some DVDs (DVD Shrink) on it and it happily plays them.

Re: netbook
 

I can recommend the MSI Wind as I've had one for nearly two years (and here I am now!), also known as the Advent 4211 in the UK (same kit, badged awfully).

Be aware that there are loads of great netbooks available now from Sony etc. for not much more. I've now got 2GB of RAM in my Advent 4211 and I get about 6 hours battery life with a Chinese battery off eBay. Next is probably a better processor than the Intel Atom.

Re: netbook
 

The MSI Wind is one of those netbooks that has been around for a long time but newer versions of it have come out.
It is a nicely designed netbook and quite popular.

Other popular choices are the Samsung NC10.

I have the Samsung N310 that has a rounded pebble style and apple style keyboard.

They are great. Mine has a 10" screen and currently runs Windows XP but with Windows7 being less resource hungry than Vista it will easily run that too.

Netbooks do have hard drives and you can either install stuff from an external usb CD drive or just use a usb stick and copy stuff accross that way.
Some netbooks now also have HDMI ports to hook up to a TV.
All of them will have wireless cards built in so they are great for taking with you as they dont take as much space as a big laptop.

I use mine on holiday for finding free wifi spots in mcdonalds for example.
It's also good for watching movies on the train and although it runs slower than a desktop or laptop, you don't really see the difference when doing things such as web surfing, writing a letter, listening to i-tunes, etc.

Don't buy one of these for gaming or photoshop work. For two reasons, 1) the small screen, and 2) processing power.

But for everything else, they are great.

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I love my little NC-10, when I was working I took it everyday and the battery was more than man enough to last the week on one charge.

I used to connect a USB HDD and watch a DVD that I had ripped to it.