Caller Display "No Longer Available" after port
 

On 28th July I had a VM phone line installed with the intention of swapping from BT, however, the sales dep't did not bother requesting the port so I was given a temporary VM number. Whilst on that number I added Caller Display which I have been billed for up to 25th Aug and which has been working perfectly up until yesterday when the BT number was finally ported accross. Now caller display doesn't work and after 1 1/2 hours on the phone I have been told I can't have it in my area even though I had already had it on the temporary number:confused:

At no point was I informed that the caller display feature would suddenly become unavailable in the area. In fact I was told by the original sales team that I could have all the features that I had on my BT line. I need caller display to screen out unwanted calls. I now wish I had stayed with BT:mad:

By the way the area on my bill is 20

Please HELP!!!!!

Re: Caller Display "No Longer Available" after port
 

Sounds like random BS - shouldn;t be a problem - give CS a call they will be able to sort it out for you..

Re: Caller Display "No Longer Available" after port
 

Tried CS, don't think thay understand English!!!
Tried to baffle me with tech jargon until I told them I have a degree in Electronic Engineering. They just insist it cannot be done because the exchange has been upgraded! UPGRADED:confused: Over Night:confused:

All that they've done is taken my temporary VM number and replaced it with my old BT number for goodness sake:(

Re: Caller Display "No Longer Available" after port
 

I think we need a VM Tech to confirm?

Re: Caller Display "No Longer Available" after port
 

Sparky, PM me the number in question. If you need confirmation who I am, I can send you an email from my work address.

I'll take a look for you.

Re: Caller Display "No Longer Available" after port
 

It never ceases to amaze me the helpfulness of the VM staff who frequent this forum. Keep up the good work lads and lasses :clap:

Re: Caller Display "No Longer Available" after port
 

Hear hear :handshake

Re: Caller Display "No Longer Available" after port
 

We are in area ref: 020 too and despite being told we could have caller display, just as we used to have with BT, it never has worked on the Virgin line and after lots of calls to CS, including a couple of lucky ones to an English call centre, we have established that it isn't available on this exchange. In retrospect we would have thought twice before switching. We are mostly happy with the TV (particularly the i-player) and Internet service - so it's 'swings and roundabouts'.

Re: Caller Display "No Longer Available" after port
 

Strange thing is I haven't changed area and the line is physically the same just the number changed. I had caller display one day and not the next.

I would also like to second the thanks given to the VM staff on this forum. They go above and beyond which is more than can be said about some of their (off shore) co-workers! Thanks:clap::clap:

Re: Caller Display "No Longer Available" after port
 

did you get this sorted? :)

Re: Caller Display "No Longer Available" after port
 

Hiya. I am also in area ref. 20 (blue), had my number ported from BT and have been told the same by the Indian experts, that Caller Display is not available to me. It is interesting that the OP has had Caller Display working in area 20 (all be it for only a short while).

I would love Caller Display, especially as I used to text a lot with BT and I could get back to spending that money with Virgin if they gave me Caller Display.

Has there been any progress with this one? It's the only real downer with Virgin compared to my previous BT phone/Virgin.net ADSL combo.

Can you help a new cable customer, Virgin Media gurus? :)~

Re: Caller Display "No Longer Available" after port
 

Sparky, drop me an email tomorrow on my work address (if you still have it) and I shall chase this.

Re: Caller Display "No Longer Available" after port
 

Hi all,sorry about going quiet for a while,pesky thing called work!
Unfortunately I still don't have caller display and just to rub salt in the wounds I've just received my final BT bill. Ahh BT, who offer caller display to EVERYONE for FREE.
Of course caller display doesn't grab headlines like 50Meg broadband does it.

Andycalling, I hope you were tongue-in-cheek giving the Indian call centre automatons the title "expert".The only thing they are expert in is lying and giving out total BS.You come off the phone and may as well have been :banghead:

MrMoo, I'll email you asap, thats when I'm on the PC the email is now sitting on!
Thanks all,
Sparky

Re: Caller Display "No Longer Available" after port
 

Yes, that has been my experience too (I had an install issue made far worse by the Indian experts, the comment from the Virgin engineer was that it was someone who didn't want to do their job).

Now don't get me wrong, I know many people with an Indian background and work with them too. They are as varied in attitude as anyone else (except for a tendancy in some towards anti-Bangladeshi nonsense which I have no time for) and I have no particular racial issue here or anywhere else.

I do think that Virgin need to review their recruiting and training policy on their Indian site though. They seem to be picking up some right dregs there and no mistake.

I will say that whenever I've talked to someone on the UK site they have been excellent, as have the engineers. Perhaps the Indian site need to be visited by a few of the UK Virgin chaps to get some training done. Particularly in the HR department as they can't recruit at the Indian site for toffee.

I like this Virgin cable internet. That is why I have a Virgin phone. In general the phone is OK, except for the lack of Caller ID (possibly?) and the call charges which are a bit greedy. I think Virgin would attract far more custom from BT and even Sly if their phone lines could compete. As it is, it is only the Internet and TV freaks who will put up with the phone to get the rest. Even then, many of the TV freaks will be considering Sly.

FYI, I don't have Virgin TV (Freeview does me fine, no time for any more than that), I have 20meg internet (at a full and fast rate, no slowness) and the weekends style phone package.

I'm on the Eastleigh digital network (not the Southampton analogue network) in area 20 Blue. The hardware must be quite new because 50meg internet is available if I wanted it.

Any chance of this Caller Display being available do you think, Sparky? Moo?

Re: Caller Display "No Longer Available" after port
 

amazes me how they do charge for a plip of information to be sent to your phone with someone's digits.

Re: Caller Display "No Longer Available" after port
 

If you really want caller display why not switch to a VoIP phone service. They normally throw in caller display and other features as part of their standard package, as well as having call charges significantly less than Virgin.

Re: Caller Display "No Longer Available" after port
 

As I have a 20meg internet service from Virgin, I have traffic management. A VOIP service would eat in to that, it's not worth the trade off. Good idea for unmanaged 50meg lines, but I need a proper fixed phone line solution.

Any chance? That's the question I'm asking. The OP in this thread gives me hope as he is in area code 20 as I am, and he has seen CLID work on his phone for a while, even if Virgin Media seem unsure about the availability now. I'm hopeing the outcome of all this is CLID for me and the other area code 20ers as well.

Re: Caller Display "No Longer Available" after port
 

Depends on your usage.

According to my VoIP provider (Sipgate) a 1 hour call uses 70-80 Mb of bandwidth. So if you were on the 'phone continuously for the full 5 hours of the evening management period you would use 28% of your upstream quota & 11% of your downstream.

I've been using VoIP on my 10M connection for a couple of years now, and not found this a problem.

Re: Caller Display "No Longer Available" after port
 

Did either of you (sparky621 or AndyCalling) make any progress with this?

I too am pretty hacked off about this lack of caller display as is was (and is still) listed as available under 'Additional Calling Features' when you add the phone service to your basket on the VM website. "You can order these features once your service has been installed by calling 150 from your Virgin Media phone" - yeah right...

:mad:

Re: Caller Display "No Longer Available" after port
 

This is one of the reasons we got a DECT/VOIP phone. On our VOIP account we get to choose our number and caller ID is included free. The Virgin number doesn't get used much now.

Re: Caller Display "No Longer Available" after port
 

About 5 years ago, after porting my bt number to vm, I went round this loop with Vm cs being told again and again that cli was not available on my exchange. As an ex bt/mercury engineer I couldn't fathom why vm would say this since as a new operator I knew all their exchanges were capable of cli.

In the end I contacted an old colleague who worked for them and he enabled the cli directly on the exchange.

5 years later I got a letter from vm stating that there had been an administrative error and I should have been paying a monthly fee for cli and it was to be disabled.

Upon trying to get it acivated again of course vm cs once again said it wasn't available and as my friend no longer worked for them I couldn't get it reactivated.

Very annoying

Re: Caller Display "No Longer Available" after port
 

That's completely bizarre! Are there any VM techs out there who could comment? Come to think of it, where [B]are[B]the VM exchanges? I know where my local BT one is in Brighton but not the VM...

Re: Caller Display "No Longer Available" after port
 

Virgins Telephone exchange equipment is in the same site as their headend gear for broadband and CATV in most instances. You may find that you dont have one in your area but are fed from quite a distance away. The telephone architecture is very different to what BT provide.

As for the caller ID issues, send me your postcode and I will confirm whether you can get caller ID or not.

Thanks

Stephen

Re: Caller Display "No Longer Available" after port
 

br2 8dj

Re: Caller Display "No Longer Available" after port
 

The VM exchange for the Brighton area is in Portslade. In ex-Nynex areas the issue is with some of the street multiplexers not having the capability. Some of the original Nokia muxes can't do it. (although they're all obsolete now & probably reaching the end of their projected operational life as are the exchanges!). They're banking on VOIP services to replace it all (as are BT).

Re: Caller Display "No Longer Available" after port
 

Hi Stephen
We are BN1 6EJ could you check for us?
Thanks

Re: Caller Display "No Longer Available" after port
 

This has been an on-going thing for years with Virgin, NTL and Cable & Wireless. There have been many threads about it.
There don't seem to be any sence in it. I live in one part of Peterborough and can't get it (though I was promised it in 6 months many years ago), but someone in a different area not 5 miles away can. And both of us have the same prefix code.
So work that out. :banghead:

Re: Caller Display "No Longer Available" after port
 

I've just been on the BT site as I am another VM customer who is so fed up of not being able to have Caller ID that I am contemplating going over to BT, at least for my phone. However it seems to say on the BT site that you pay £2.50 a month for Caller ID, was that an offer you had that has now finished :confused:

As I intend to keep all my other VM services, including the TV package does it mean I can still have free phone rental on my existing VM line but maybe change the number so that my BT line would get my current number :confused:

Re: Caller Display "No Longer Available" after port
 

Caller Display will be available to all VM customers by next year.

In fact in some areas where it was not previously avaliable, it now is.

So I would phone Virgin back and double check you can't get it.

Re: Caller Display "No Longer Available" after port
 

Well apparently that isn't the case. I have just been on to CS and they did say some areas that had previously not had Caller ID now have it, but she cannot say for sure if the area I am in, which is an ex ntl/cable&wireless/jones cable will ever get it.

She then proceeded to offer me a free TV upgrade from L to XL and a £5 a month saving on my bill. After putting me on hold she came back to tell me it would actually cost me an extra £5 a month but I could have it for free for 2mths and then phone after that to cancel it. I can't say I was at all impressed as it's obviously just a ploy to get customers to get extra channels and then want to either keep them or to forget to phone them back to cancel. Just makes me more inclined to move away completely from VM :mad:

Re: Caller Display "No Longer Available" after port
 

Customer Services agents have a tool which allows them to see where it is now, but not where it might be. However as I said all areas WILL have it by next year

As for the TV upgrade thing, that agent was doing their job right. The current two months free is supposed to be a reward for those customers wanting to upgrade to XL, not used as a free trial.

Re: Caller Display "No Longer Available" after port
 

She may well have been doing her job but she gave me the impression the upgrade was a permanent free upgrade and apologised when she came back to me that she had made a mistake, but then wasn't happy when I said I didn't want a temporary upgrade.

My only concern is Caller ID and I'm so fed up of not having it when everyone else seems to :(

Re: Caller Display "No Longer Available" after port
 

Caller ID from BT is free if you subscribe to their Privacy at Home option (also free) http://www.productsandservices.bt.co...?topicId=25504
Select "Home phone security features", then "BT privacy at home". This also involves subscribing to the Telephone Preference Service.

Re: Caller Display "No Longer Available" after port
 

Thanks for that :)

Re: Caller Display "No Longer Available" after port
 

Hi Ben

Do you know if Derby is enabled yet ? wouldn't it be easier to post a list of recently enabled exchanges rather than advise everyone to ring up and ask!

Cheers

Guy

Re: Caller Display "No Longer Available" after port
 

It's not down to the area but the actual Telephone Switch you are on. So there is nothing I could post that would make sense to anyone outside VM.

Re: Caller Display "No Longer Available" after port
 

Called CS and they say that the DB1 switch is not enabled yet - Ben - when you say "all will be enabled by next year" do you mean by the end of the year as in Dec 2010?

Thx

Re: Caller Display "No Longer Available" after port
 

I'd of thought it was more likely during 2010... cutting it fine to get those areas upgraded before the end of this year :)

Re: Caller Display "No Longer Available" after port
 

I gave up on this one in disgust and have only just come back to look at this thread again (caught in snow on the bus...). So I will definately be getting CLID soon? Ace! I'll be calling Virgin monthly until they come through. Big smiles all round!

Re: Caller Display "No Longer Available" after port
 

Me too, maybe we should all pester them constantly in the hope that they realise how seriously we all want this feature ;)

Re: Caller Display "No Longer Available" after port
 

Caller display IS now availible on Virginmedia on the Wirral, Cable, Ex-NTL I had caller ID enabled 2 days ago and it works fine. £20.00 a month. Although they did say for ages it was not availible in my area. Maybe it's just been enabled ??

Re: Caller Display "No Longer Available" after port
 

I hope you mean £2.00 a month :)

Re: Caller Display "No Longer Available" after port
 

Hi Chrispy2000,

My mistake I should have wrote, £2.00 per month ;-}

Re: Caller Display "No Longer Available" after port
 

Thats interesting as thats where I am. I'll have to give CS a call tomorrow.
Just hope they don't continue with the excuse that its an Ex BT number and therefore can't have caller display :rolleyes:

Re: Caller Display "No Longer Available" after port
 

Ime on an ex-BT number.

Re: Caller Display "No Longer Available" after port
 

Are you saying here that the switches are totally non geographic ? Do the switches from the original franchises no longer serve only their original area? It just seems to be a waste of my time and expensive CS time to have everyone ringing every month to check!

Thanks

Re: Caller Display "No Longer Available" after port
 

No of course the switches are geographic, but there can be several switches for a geographic area.

Just because one swtich in a geographic area may now be enabled for Caller Display, doesn't mean the others are.

Also, people living in next door streets may be connected to different switches.

Re: Caller Display "No Longer Available" after port
 

If they are geographic a list of switches modified would still give an indication as to whether it was worth ringing CS to clarify - I am only trying to save CSR time here ! afterall it's free to call so I could waste their time every week! ;)

Re: Caller Display "No Longer Available" after port
 

Even better:)
I didn't get time to call them today but will definitely call asap. We really miss caller display, not so much to filter calls, but to log missed calls. Plus text was really handy at times.

Re: Caller Display "No Longer Available" after port
 

Let us know how you get on then Sparky, I am not sure about asking for the texting as well, That might be asking a lot at this stage.

Re: Caller Display "No Longer Available" after port
 

Customers with Bill Area references 01-18 (ex-TW) can Text. Customers with Bill Area References 20-31 (ex-ntl) can't. There are no plans to change this at present, sorry

Re: Caller Display "No Longer Available" after port
 

Thats not too bad, most of us have mobiles these days, however the more important issue is the caller ID.

Re: Caller Display "No Longer Available" after port
 

My reference area is 22. I just phoned CS and was told that Caller ID is now available in Watford, Herts. I won't be convinced until I see it working. Will be brilliant if it does work ;)

Re: Caller Display "No Longer Available" after port
 

Brilliant !! I think Caller ID is enabled everywhere ! my area code is 20 by the way.

---------- Post added at 12:03 ---------- Previous post was at 12:01 ----------

By the way my caller ID was on within the hour of ordering it, But it may take up to 24hrs. Let us know if it works.

Re: Caller Display "No Longer Available" after port
 

Well it's actually working, I can't believe I can be so happy over something so trivial really :rolleyes:

Re: Caller Display "No Longer Available" after port
 

Good stuff - Lets get more posts like this, AND an area code list if pos to save time for CSR ?

Re: Caller Display "No Longer Available" after port
 

I have just called VM from my 02380 Southampton number (Eastleigh digital network, not Southampton analogue network) and got a UK operator who has enabled CLID on my line for £2.00 per month. Last time I tried (summer, when my VM connection was installed) they said it wasn't available. Ace!

I do have to wait 24 hours yet before it kicks in I was told. I'll post to confirm it's working when I get to test it.

Re: Caller Display "No Longer Available" after port
 

To be honest texting was just a "nice to have".
As for no plans, well a few months ago there were "no plans" to roll out caller display so I live in hope as they say;)
Will prob call CS at the weekend.
Sparky

Re: Caller Display "No Longer Available" after port
 

Judging from the above posts it seems as if the spotlight here is on Customers with Bill Area References 20-31 (ex-ntl) being able to get caller display.

Re: Caller Display "No Longer Available" after port
 

It's actually on ex-C&W customers ie. bill areas 20-22. all original ntl and all ex-telewest customers can get Caller Display already

Re: Caller Display "No Longer Available" after port
 

Hi Ben, Can you please verify that for us please, my area code is 20, and I have just been able to get caller ID for the 1st time so has "AlabasterLyn" (above) in area 22. Was the original problem that customers in areas 20-22 could not get Caller ID and everyone else could?

Or do you mean caller display IS now "Available" in areas 20-22 ?

I thought I was ex-NTL ?

Re: Caller Display "No Longer Available" after port
 

Due to some historical issues, the parts of the ex-ntl network that used to be Cable and Wireless before that didn't enable Caller Display.

These parts of the company have ended up as being bill areas 20-22. It's these areas that are now having it enabled

All other areas either ex-ntl or ex-tw did have caller display

Re: Caller Display "No Longer Available" after port
 

Thanks Ben,

I hope Virginmedia will issue a statement or publish something on thier website to this effect soon so we all can rest. Lets keep our fingers crossed.

Still post here if you have any joy getting caller display, just to let others know. Partcularly in areas 20-22.

Re: Caller Display "No Longer Available" after port
 

Still not available in Derby - switch DB1 area 20 :(

Re: Caller Display "No Longer Available" after port
 

They may have not got that far, I dont think they have finished the transition yet, Worth giving 150 a call every now and then. Keep us posted?

Re: Caller Display "No Longer Available" after port
 

Well, I tried it and it didn't work. I called tech support and a nice Indian chap checked and told me that CLID is not available on my line, so he's cancelled it and refunded the £2.00.

So much for expecting a UK advisor to do this right. The Indian side scores the customer service points today.

The lesson is, ask them to check that CLID is available twice before they get all keen and try to take your money. Also, I am in area 20 and it's not on here yet.

Re: Caller Display "No Longer Available" after port
 

All as I can say is that everyone keeps trying, because Virgin are roumoured to be working on this as stated above.

Re: Caller Display "No Longer Available" after port
 

Ouch, that's a bit too much for this service, especially as BT give it away for free.

---------- Post added at 22:32 ---------- Previous post was at 22:22 ----------

Seeing as most of us were told that we would be able to have the same services that we enjoyed with BT, when we came over to VM, does anybody know whose buttons need to be pressed to get this or free?

Re: Caller Display "No Longer Available" after port
 

canceling with this pack of liars usually helps.

Re: Caller Display "No Longer Available" after port
 

I don't understand why VM aren't letting people know that Caller ID is now enabled in areas where previously it wasn't. I've been telling everyone I know in my area who has VM that it's now enabled here and they've all taken up the service. Considering the junk mail VM often send out, why can't they keep their customers up to date :confused:

Re: Caller Display "No Longer Available" after port
 

I'm confused (which isn't that tricky!), are you saying that anyone in an area other than 20-22 should already have had caller display available? I'm in area 31 and have just been told that it's not available here.

Re: Caller Display "No Longer Available" after port
 

I'm confused because I'm in area 20 but it appears to be a completely different area 20 to Guy T who says he's in Derby, I'm in Cheshire/Wirral! I assume from this that the "Areas" have no geographic meaning to them?
By the way I called CS at the weekend and was told that yes Caller Display was available in my "Area 20" just not on my switch...aaaaargh! :mad:

Re: Caller Display "No Longer Available" after port
 

My telephone switch is "WL1" - Area 20.

Re: Caller Display "No Longer Available" after port
 

Sparky, I am on the Wirral, Phone up and ask what switch you are on. As I have caller display and I am on telephone switch WL1.

Re: Caller Display "No Longer Available" after port
 

I'm sure I'm also on WL1, I'll have to double check when I get home from work. If I am on the same switch then the CS info must be out of date or something. Maybe BenMcr can shed a bit of light :confused:

Re: Caller Display "No Longer Available" after port
 

Ok sparks, keep us informed.

Re: Caller Display "No Longer Available" after port
 

The plot thickens....I am on switch WL1 Area 20. But when I called at the weekend,the nice lady from customer services read out the note that was in front of her which said Area 20 has been enabled for caller display except for the following switches: bla bla bla...WL1.
So is it enabled or not?
MMM now the dilema, do I call and insist on it being enabled, running the risk that I will be charged £2, or wait for a definative answer :confused:

Re: Caller Display "No Longer Available" after port
 

WL1 is enabled for Caller Display so I would phone back and insist.

If they argue get them to check their internal 'Zone Checker' which will tell them it is

Re: Caller Display "No Longer Available" after port
 

Thanks Ben,
I'm doing so now!!
-------------------------------------------------------------------------------
Oh, they they didn't even answer, played the music then just hung up! NICE!!!
-------------------------------------------------------------------------------
Called back, should be enabled for tomorrow so "fingers crossed" :)

Thanks Ben :clap:

Re: Caller Display "No Longer Available" after port
 

Ben, Your our hero, wonder whats going wrong, or are they enabeling all the switches one by one? Anyway as I said - I have caller display on switch WL1 in area 20.

Re: Caller Display "No Longer Available" after port
 

Honestly? It's more likely agents are so used to saying 'no it's not avaliable' for certain customers, they may not immediately check as to whether it is

Re: Caller Display "No Longer Available" after port
 

Or the information in front of them is out of date, as seems to have been the case at the weekend. She actually read it out to me, so I can't exactly lay any blame on her!
Anyway, I'll wait and see in 24 hours, after all, I did have it previously, which is when I started this thread ;)

Re: Caller Display "No Longer Available" after port
 

Anyone know if it's switched on for Wirral, Birkenhead Prenton area?

Re: Caller Display "No Longer Available" after port
 

My Mother-in-Law has just phoned and.....yipee,caller display is working :) :) :) :) :) :) :)
And its only a couple of hours since it was activated. I can't believe it after all this time :) :) :) :) :)
Thankyou all.

DJ Dave, give it a go, ask what switch you are on and ask them to check if its enabled.

:hyper:

Re: Caller Display "No Longer Available" after port
 

I called over the weekend to be told it's unavailable but I've just tried again and it's now available. They placed it on my account and it was working within 20 minutes.

Yes, caller id might seem a small insignificant little service but when you've had it in the past with BT you really miss not having it!

Anyhow, very happy now :-)

Re: Caller Display "No Longer Available" after port
 

This looks promising! Good job you started this thread then Sparky621 ! Not sure what switch Birkenhead and Prenton are on, maybe BenMcr will know, but let us know how you get on "DJ Dave".


Keep posting everyone.

Re: Caller Display "No Longer Available" after port
 

Rang this morning and it was working within 20 mins.
At last my 4 year old Philips DECT phone is doing something useful.

Had given up asking until I saw this thread so many thanks to those that have given info.

BJ

Re: Caller Display "No Longer Available" after port
 

right just rang up and got through to india and they said it was now in my area and he would switch it on for us and it should be working in the next 22 hours.

So I will wait and see what happens, be good if it does!

Re: Caller Display "No Longer Available" after port
 

Same here (they must be getting fed up with us ;) ).
Phoned at 11.00 and it’s already on. Must be the quickest thing they've done. Even though it’s taken over 5 years to get it.
All I got to do is find the instuction book to find out what all these extra symbols mean. :hyper:

Re: Caller Display "No Longer Available" after port
 

BenMcr, What is it that they have to do at the exchange to modify a switch to be compatible with caller display? Do they have to do a firmware upgrade or maybe replace several components or even replace the switch itself ?

So it looks like Caller display will be network wide soon ?

Re: Caller Display "No Longer Available" after port
 

Darn, seems like everyone's having the luck except me. Has anyone in the Eastleigh/Southampton (digital network) area 20 got it working yet?

Re: Caller Display "No Longer Available" after port
 

Andy, have you phoned back yet, ask them what switch you are on and get them to check it again! - Keep us posted.

Re: Caller Display "No Longer Available" after port
 

I phoned them today and switch NW1 (Norwich) is still not enabled

Re: Caller Display "No Longer Available" after port
 

Not yet - Keep an eye on it !:)

Re: Caller Display "No Longer Available" after port
 

The lady I talked to had no knowledge of any imminent upgrade.

Re: Caller Display "No Longer Available" after port
 

judging by past posts are you suprised at that ?

Re: Caller Display "No Longer Available" after port
 

See my previous posts in this thread. I contacted the UK upgrade people last week, they said it would be activated in 24h for £2 per month. If only they knew what they were doing... but they didn't.

Over 24h later it hadn't been activated. I contacted Indian faults and they looked up my number and told me it wasn't available on my line, and cancelled the £2 charge for me. Thank goodness someone knows what they are doing.

Is it worth contacting them again so soon? I will do if I see any evidence that Southampton (the digital network, not the analogue one) or Eastleigh (same network) is being enabled. Or same time next month as I will be doing this regularly from now on. This is my thinking, but if you think there is evidence of things progressing more quickly I'll try sooner.

It's just suspicious that no-one from my area has commented on this thread yet. I assume that means no-one here is getting it yet. I hope we are on the schedule as well, but since we've been waiting about a decade for the promise of the central Southampton network being made digital (originally it was 'some time this year' but that was back in my student days...) I am used to thinking in cable time. I had to move to the outskirts to go digital on cable!

I just think Southampton isn't on their radar in Virgin HQ. We never have been. They may actually have forgotten we're here at all...

Re: Caller Display "No Longer Available" after port
 

I'm never surprised at anything to do with VM

Re: Caller Display "No Longer Available" after port
 

nothing on as of yet, get the feeling I will be back on the phone tomorrow.

Re: Caller Display "No Longer Available" after port
 

I have been following this thread with interest, I am in Brighton (Area 20) which is ex Nynex/C&W/ntl and have been waiting for Caller Display for Years, anyway after reading here I thought id give 150 a try, so I did.

The bloke at 150 went to check and said yes it is avalible in my area so I asked him to add it and he did, Later on I tried dialling *#234# and the message said "Callers identitys will be displayed" but nothing coming up on my phones or caller id boxes yet, do VM use the same standard for caller id as BT in this area?