Poss Billing Problem
 

Hi Guy's,
This might be one for young BenMcr ;)
My brother and sister inlaw have just been to visit and said they where thinking of leaving virgin, so i asked why as you do being nosey :)

they have Triple XL with all sports channels but no movies, and there average call costs come to around £6 as they use there mobiles mostly (not virgin mobiles) but there bill is always over £100 pounds this can't be right can it?? sometimes it's nearly £120
what should the cost be for the following:
TRIPLE XL + Sky Sports

iF it's is correct they might as well have VIP

TIA

Re: Poss Billing Problem
 

Should be £57 for Triple XL + £19 for Sky Sports = £76

Re: Poss Billing Problem
 

I make it £77, and they could get the V+ with that for £49 1 off installation if needed.

Re: Poss Billing Problem
 

Minus £1 ebill discount is how I got £76. Going off my bill for Triple XL

Re: Poss Billing Problem
 

You don't get a minus ebill discount anymore do you? They would add £1.25 to the bill if i remember correctly if you wanted paper billing.

Re: Poss Billing Problem
 

Nope, still get the £1 discount on mine and I know my bill went down by £2.25 after switching to ebilling :shrug:

Re: Poss Billing Problem
 

It's been discontinued for new customers, existing customers still get £1 off their bill.

Re: Poss Billing Problem
 

That explains it :) Cheers :tu:

Re: Poss Billing Problem
 

ok thanks guy's so even with £6 phone calls it still would be around £82-£85 mark, i think i need to grab one of there bills as i think they are paying well over the top

Re: Poss Billing Problem
 

Although if they're already on e-billing then you are correct and they will get it for £76. :)

Re: Poss Billing Problem
 

Yeah, if you can get hold of one post a full break down, it will help

Re: Poss Billing Problem
 

yes they are on e-billing :) i will speak to them again and get a bill, that way i can see what the extra they are being charged for is, thanks for the info will let you know

Re: Poss Billing Problem
 

Something is very wrong with their bill for sure.

Going by the website it's:

£11 (phoneline)
£47 (xl tv, xl bb, xl phone)
£19 (sky sports collection)
-£1 ebilling

Total: £76

http://allyours.virginmedia.com/html...e-builder.html
http://allyours.virginmedia.com/html...-channels.html

Re: Poss Billing Problem
 

whats going on with virgin, just had my bill in after taking a renewing contract, totally wrong. this happens evet time you either renew or alter something

Re: Poss Billing Problem
 

Would you care to be more specific?

---------- Post added at 10:30 ---------- Previous post was at 10:26 ----------

Only thing I can currently thing of until we see the advance charge is that they simple don't have any bundle discounts

Triple XL + Sports if paying full price would come out at £96 a month

Re: Poss Billing Problem
 

as it happens that is exactly what it is down to, now why have the discounts not been applied? is this a fault of virgins or the customer i.e should they be automatic, and they have been paying roughly the same for about 18 months

Re: Poss Billing Problem
 

Could be two reasons. A lot depends when they first joined.

1) If they are in Bill Area 01 - 18 and have been with cable before 2007 then it will be down to ex-telewest's price policy which would charge full price for all services.

2) If they have joined since Feb 2007 then it's likely a billing mistake - although there have been several different prices for their services even since then