Virgin Media Bad Service
 

Capped for no reason, and now I can't even connect to 150 or 151 as they are busy!

The service has really gone down hill recently!

Re: Virgin Media Bad Service
 

It's unlikely you will have STM for no reason.

Re: Virgin Media Bad Service
 

I am leaving Virgin Media, this is ridliculous.
It's one thing being capped but it's even worse not being able to get through to tech support.

And why am I being capped after 9pm?

Re: Virgin Media Bad Service
 

Cant be capped, must be local issues, if you can't get through that would suggest an issue:

http://www.cableforum.co.uk/board/94...l#post34852254

Follow above steps.

Re: Virgin Media Bad Service
 

I haven't been downloading that much, but have uploaded about 2.7GB

Would this be enough to cause STM?

Re: Virgin Media Bad Service
 

What package are you on?

This will help: http://www.virginmedia.com/help/traffic-management.php

Re: Virgin Media Bad Service
 

The guy I spoke to before he didn't get back to me told me I was capped.

---------- Post added at 21:18 ---------- Previous post was at 21:17 ----------

I am on the M upgraded package 10 meg

---------- Post added at 21:18 ---------- Previous post was at 21:18 ----------

And I am only getting 2.4meg

Re: Virgin Media Bad Service
 

Guidelines, say 1500MB so yes, STM your connection is.

And provide this information: http://www.cableforum.co.uk/board/94...l#post34852254 Will confirm STM or not.

Re: Virgin Media Bad Service
 

Did you upload the 2.7Gb between 3pm and 8pm?

If so, that's why you've been STM'd.

Re: Virgin Media Bad Service
 

He says he has.

Re: Virgin Media Bad Service
 

Some people seem to count their upload and download rates for the day rather than the specified timeslots which is why I asked.

Congrats on the job btw :D

Re: Virgin Media Bad Service
 

not all at the same time though.

I was uploading around 5pm when I noticed it down to 16KB from the usual 66MB

Re: Virgin Media Bad Service
 

I know - i hate it when clients do this, jump the gun and then go oh actually.. :P

Re: Virgin Media Bad Service
 

So should the STM not be lifted now as it's after 9pm?
Because I still have the slow speeds.

Re: Virgin Media Bad Service
 

No 5 hours from time of it being stm'd

Re: Virgin Media Bad Service
 

If you got traffic managed at for example 7pm, you'll be restricted for 5 hours so it will be midnight before you're back to normal.

Re: Virgin Media Bad Service
 

so it should be 10pm then

Re: Virgin Media Bad Service
 

If it was at 5PM yeah..

Re: Virgin Media Bad Service
 

By the way guys, are their any jobs going at Virgin Media doing what you guys do?

Well I think you work for them, hope I'm right, lol

---------- Post added at 21:30 ---------- Previous post was at 21:29 ----------

So the 5 hours thingy is from any part of the day for when someone is STM'd?

Re: Virgin Media Bad Service
 

Lol I don't work at VM...

Re: Virgin Media Bad Service
 

I work for them but I'm based in Scotland.
The best way to find out if they're looking for anyone is to go to their website

http://careers.virginmedia.com/

Re: Virgin Media Bad Service
 

Can you please tell me how much I can upload and download before I am placed as STM.

Now please make it plain and simple, lol

---------- Post added at 21:32 ---------- Previous post was at 21:31 ----------

I am in Scotland too.

---------- Post added at 21:36 ---------- Previous post was at 21:32 ----------

I take it STM applies also to uploads as well as downloads?

Re: Virgin Media Bad Service
 

400MB is the limit - between 3 and 8 PM

Re: Virgin Media Bad Service
 

Is there a limit on the number of times someone gets STM?

What I mean is if someone goes slightly over on a small number of occasions are they severely punished? or is the 5 hours STM the punishment?

As you can see I am back and you were correct, it came back around 10pm

Of course the time on that should be 10.42 as it's an hour behind.

https://www.cableforum.co.uk/images/...2009/08/13.png

Re: Virgin Media Bad Service
 

Well, once your STM'd your STM - doesnt matter - you could go over 401MB on the upstream and you'd still get the STM - set period is 5 hours, no less no more.

No punishment, however, I am sure people / clients who go on STM morning and night, will be dealt with in the approriate manner..

Re: Virgin Media Bad Service
 

You can be STM'ed 2 times in a single day. You won't be punished more harshly if you keep getting STM'ed, you will just keep getting the same 5 hour limit each time.

A few months ago I got STM'ed every day twice for 2 weeks when downloading around 800gb in that month. No harsher limits here. :)

Re: Virgin Media Bad Service
 

Thank you all for your helpful info.

Re: Virgin Media Bad Service
 

U are not the only one. I to am being capped at 9pm. Can get internet on main pc and playstation but CAN NOT connect to playstation network to play online or x box live or laptop. Virgin say not their problem, playstation say my bandwidth is being shortened to let others on. I have the 20mb package. It is driving me insane. I have looked at their traffic management page and they say they stop traffic management at 9pm but i think instead of giving me full mb back it disconnects.

http://allyours.virginmedia.com/html...t/traffic.html

Re: Virgin Media Bad Service
 

Sounds like a fault, ring tech support..

Re: Virgin Media Bad Service
 

I have every day for the last week or so and keep being told it is not a problem with Virgin Media some1 in my area must b using heating or washing machine etc which is interferring with my wireless connection. This is rubbish as i no ppl miles away who have the same problem. U can set ur watch by the time. I have e-mailed ofcom today to get there advies.

Re: Virgin Media Bad Service
 

Ofcom won't do anything. How are you connected? Whats close by to the router? Just tell them, the modem drops. Simple really