Phone off again
 

does anyone know of any local virgin numbers in glasgow i can call to report this fault , last time it cost me 10 quid in premium rate mobile calls to talk to bombay for ages and I refuse to pay this again:(

Re: Phone off again
 

Try http://www.saynoto0870.com/

Re: Phone off again
 

many thanks my friend ;)

---------- Post added at 10:38 ---------- Previous post was at 10:32 ----------

some numbers no longer in use and the 0800 is chargeable , can you believe these people?? well from now on al be using snail mail for fault reporting , bloody cheek !! who said things have changed in this country , big companies and banks are all still at it , maybe we should follow example of iranians ? aye right

Re: Phone off again
 

Why dont you use the virginmedia newsgroup support?

virginmedia.support.telephony

Re: Phone off again
 

that would down to the mobile phone network

Re: Phone off again
 

yes virgins :D

Re: Phone off again
 

All mobile networks charge for 0800 numbers.

Re: Phone off again
 

email today from the brains trust said try using a corded phone as they have tested my line and not noticed any faults, really!!!!! well I feel so much better now hearing that but why when I call my CORDED phone from my mobile doesn't it ring? Listen I know there are alot of dunderheids out there who call in a fault before realising the phone isn't connected but after 17 years of having cable ,faithfully paying my bills without being a timewaster I would have thought virgin would have realised by now that I am not a DUNDERHEID !!!!

Re: Phone off again
 

Well did you tell them you had tried multiple phones (to rule out a handset fault) or are they supposed to guess?

Re: Phone off again
 

Forget email, use newsgroup support.

Raise the issue in virginmedia.support.telephony using your email alias - the part before the @ symbol in your blueyonder or ntl email address. Support will post back within the thread and arrange an engineer visit for you.

If you do not currently use newsgroups there is a guide to setting up here:

http://www.virginmedia.com/myvirginm...ress-exntl.php

Re: Phone off again
 

yes I emailed them , told you am no a dunderheid ;)

---------- Post added at 22:49 ---------- Previous post was at 22:47 ----------

and how will this fix my phone ?

---------- Post added at 22:51 ---------- Previous post was at 22:49 ----------

engineer coming on wednesday , thought id mentioned that , oh I am a dunderheid !!!:dunce:

Re: Phone off again
 

[quote=kirk1690;34819387]and how will this fix my phone ?


You will get a faster response than by email and it is far easier than phoning and speaking to someone abroad. The newsgroup support is excellent.

Re: Phone off again
 

[quote=dave_dph;34819477]ok mate will give that a go ,cheers. not my week just bought a new mobile 6 days ago and now their selling it ten quid cheaper!!!:mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad:

Re: Phone off again
 

[quote=kirk1690;34819484]Was it virgin mobile? If so, the same thing happened to me, I complained via email through my account and they refunded the difference.

Re: Phone off again
 

[quote=dave_dph;34819477]keep getting cannot connect messages

---------- Post added at 07:33 ---------- Previous post was at 07:29 ----------

[quote=kirk1690;34819491]Header download for the 'virginmedia.announce.phone' folder did not complete. Account: 'news.blueyonder.co.uk', Server: 'news.blueyonder.co.uk', Protocol: NNTP, Server Response: '502 Cannot connect to NNTP server 194.117.143.53 (194.117.143.53:119), connect error 10060', Port: 119, Secure(SSL): No, Server Error: 502, Error Number: 0x800CCCA0

Re: Phone off again
 

[quote=kirk1690;34819491][quote=dave_dph;34819477]
keep getting cannot connect messages

Set up the account using the text server:

text.news.virginmedia.com

download the groups then look for virginmedia.support.telephony

Re: Phone off again
 

[quote=dave_dph;34819494][quote=kirk1690;34819491]GOT IT NOW ,CHEERS MATE

Re: Phone off again
 

[quote=dave_dph;34819488]no bought threw play.com last thursday delivered yesterday then gets summer sale email from them today ,dare I look at mobile page AAAAARRRGGGHHHH TEN QUID OFF !!!!! such is life :D

---------- Post added at 12:41 ---------- Previous post was at 11:44 ----------

[quote=dave_dph;34819488]IV emailed them back saying I am returning phone and reordering at reduced price and suggested they could save me the trouble just by crediting my account .:D

Re: Phone off again
 

well thats ma phone back on again for now , tech said cabinet on first floor landing vandalised again , he says he is sending his supervisor or some head honcho out to have a look , sad people with no thoughts for the elderly or disabled who need their phones and get their kicks this way , catching the guy who is obviously a resident is another thing .