TV-Choice on demand gone.
 

I'm on the medium tv package and it was working fine yesterday, now I get a message saying I need to subscribe to use this service, so I phoned up and they said they have removed the service from the medium and large packages, is this right?

Seems a bit silly for them to cut this service when they advertise watch what you like when you like etc.

Re: TV-Choice on demand gone.
 

I think they were offering TV choice as a free trial. It does say on the website that you need to pay for it on those packages. The Catch Up stuff should be free though.

Re: TV-Choice on demand gone.
 

Well I've been on the medium package for TV for around 4 months and on demand has always worked fine, even now they are advertising it as part of the medium pack.

http://allyours.virginmedia.com/webs...ct.do?id=11169

"Virgin TV on demand where you can choose from a massive library of films, TV, music to watch whenever you like"

The catch up still works just tv choice on demand, it won't even let you buy anything.

Edit: Just found this.

TV Choice on demand - Included with TV Size: XL, available for £7 a month with TV Size: M and L
Complete series to watch at your leisure - you can even watch them all in one go! Includes favourites for everyone such as Grey's Anatomy, The Sopranos, Life on Mars, Postman Pat and Planet Earth.

Nice of them to advertise the change :o

Re: TV-Choice on demand gone.
 

TV choice is an optional part of on-demand, but it is not the whole thing. The Catch Up is the only part that is free on the medium package.

Re: TV-Choice on demand gone.
 

TV Choice on Demand has always been an extra £7/month for TV M and L customers. There has been no change for them to advertise and the website has always said that....Maybe a bug in the system meant you received it for free?

Re: TV-Choice on demand gone.
 

God knows, all I know is that I've been using it for the last 4-5 months on the medium package, was just wondering why it suddenly came up with the you have to subscribe message.

Re: TV-Choice on demand gone.
 

Some M and L customers had been getting TVCOD for free due to an error. It's now been corrected.

Virgin Central should still be available to you.

Re: TV-Choice on demand gone.
 

yep, i have been getting it free for about 18 months lol, but alas it is now gone, and not worth paying the extra for it......

Re: TV-Choice on demand gone.
 

Thanks for not telling us VM.

I've been receiving TV choice on demand for at least a year and yesterday (20th May) it was gone! I rang up and was told there was an error on the network or an issue with a server which allowed us poor size M TV watchers to view it. The operator apologised and I said I was annoyed about this error - apparently it has affected quite a lot of people. Now a new server is online and TV choice has gone!

I didn't even realise I wasn't supposed to receive the service. Not worth another 7 quid a month though.

Re: TV-Choice on demand gone.
 

I had it for about a year then it went off about two months ago. I posted on the newsgroup about it and was told it had been an error on VM's part and I would have to subscribe to it. Same as a lot of people, I don't think its worth the extra money.

Re: TV-Choice on demand gone.
 

virginmedia have been updating software overnight area by area this has resulted in hits being sent after the software is installed to make sure services paid for are correct. Unfortunately for some this has resulted in a large amount of people receiving channels and services they did not subscribe to have now lost them.

Rather than look at it as a service lost look at it in another way you have received services free off charge for a period of time :D

Re: TV-Choice on demand gone.
 

Yeah i am on the tv large package and now can't get it but also don't think it is worth an extra £7 a month to have it back. Whats really peed me off is that fx is now only for the XL package i wish they would just set the channels to packages and keep it that way. If their idea is to try and tempt you into subscribing to the higher packages then it isn't working because when you have a channel and lose it your angry not in the mood to give them more money :mad: [RANT OVER].

Re: TV-Choice on demand gone.
 

Any channel added as a month freeview for everyone does have a big message on it explaining as such

Re: TV-Choice on demand gone.
 

No this wasn't a one month freeview thing we have had it from the start but on the 24th it is being switched to XL only.

Re: TV-Choice on demand gone.
 

It's always been in XL only (apart from when it's put on as free to view and a message will say as such)

If you get it any other time it is a technical error

Re: TV-Choice on demand gone.
 

Screen i get when i go to the channel is that on the 24th it will become part of the XL only package we have always had large and always had it who knows :).

Re: TV-Choice on demand gone.
 

I argued that I had renewed my contract in November believing that tv choice on demand was part of my medium package. OK, so I was wrong but I had good reason to be angry and threatened to leave; result - free tv choice until the end of my contract (in November).

Re: TV-Choice on demand gone.
 

I ALSO lost subscribed access to On Demand in the past few days.

VM are no doubt legally covered in all this, although there ARE misleadng chunks of text on their website suggesting On Demand IS included on M & L subscriptions - only when you dig deeper does it become clear that whilst you can "access" it, you can't actually use it without an additional extra subscription. Sneaky.

Regardless, suspiciously HIGH numbers of people seem to have "accidentally" been receiving TV Choice On Demand as part of their L tv package.

Indeed, VM's sales team referenced it to me as part of my package when i became a subscriber in January this year - Catch Up TV AND most of TV Choice On Demand are included free on the L subscription, but music on demand and movies are pay-per-view only, they told me.

(For avoidance of doubt, even the installation engineer echoed this later, when giving me a tour of my newly installed V+ box).

I suspect the so-called "accidental" access was some sneaky short term ploy by this disreputable firm to boost "On Demand" usage figures in order to give them media boasting rights in the war for digital viewers & to attract advertisers/sponsors.

What puzzles me even further is that, when exploring TV Choice On Demand content back in January (as any new customer would) I noted that SOME content at that time was only available pay per view (98p per tv episode).

This makes me believe VM are being disingenuous and underhand - unless On Demand customers were also expected to pay extra again to view these tv shows ON TOP of paying the extra £7 subscription?

I tried 3 times to phone and complain about this to VM, but was "accidentally disconnected" by customer service each time. I give up.

All in all, my VM experience from the day I first opted to subscribe 5 months ago has been a vile experience. I anxiously await my contract expiring so I can expunge this sorry, lying and deceitful excuse for a company out of my life.

Re: TV-Choice on demand gone.
 

Please would you mind pointing out where on the following pages Virgin have been sneaky?

TV M: http://allyours.virginmedia.com/webs...ct.do?id=11169

TV L: http://allyours.virginmedia.com/webs...oduct.do?id=20

On neither page can I find ANY reference to access to TV Choice on Demand

But you were accessing a section for free due to technical error. So you cannot judge what should and should not have been chargeable - unless you then bother to pay Virgin to access TV Choice

So your whole opinion is based on you getting something for free that you shouldn't have, and that wasn't in ANY marketing for the service you have - and now because it has been remove you think the company is a pile of proverbial?

Re: TV-Choice on demand gone.
 

Quite so, but you have selectively edited my original post to suit your own argument - I already acknowledged the conflicting website information in my original post. More importantly, at no time did I EVER say the remark I referred to was on either of those two pages.

Let me steer you to it;

"There are 3 sizes to choose from – M, L and XL. And for tantalising TV on tap, all packages come with TV on demand.... ".

Sloppy marketing-speak, to be sure, but the clear implication is that TV On Demand is an inherent part of your subscription, but only contradicted, (as I already stated), when one reaches the level of detail YOU reference.

Hmm, not sure I follow your reasoning?

Before I continue, let me be up front and admit that TV Choice actually holds/held little interest for me beyond the initial curiosity/novelty value. Therefore the loss of this service means little to me beyond being an indication of deceitfulness by VM.

However, you're again being selective in your critique of my original post to bolster your own viewpoint.

My point was explicit. I was informed by VM Sales PRIOR to becoming a subscriber that TV Choice was part of my package, this was echoed by the installation engineer and finally, when I surfed this supposedly off limits area, I observed that CERTAIN tv shows were pay per view and this seems VERY off to me & suggests a contradiction in VM's assertion that this area was NEVER intended for non-subscribers. Why do you ignore these remarks in your reply?


Not sure why you seem so antagonistic, not to say rude, but might I suggest a tad less caffeine? (And lets agree to disagree - I think I have succinctly re-stated the thrust of my opinion, and seek no further contention, thanks :) )

Re: TV-Choice on demand gone.
 

back at you, your contention that VM is 'vile' 'lying' and 'deceitful' is hardly polite - however you'll get no more disagreement from me, despite my much more favourable opinion, because my experience of such posts suggests an agenda, rather than a genuine grievance - otherwise you would have asked for some advice, rather than just stating the opinion you did ???

Hence another addition to the ignore list :(

Re: TV-Choice on demand gone.
 

That is because it is - however TV Choice on Demand is not

Because if you are accessing something due a Technical error then it is not working as it should

As it is not working as it should then you cannot judge how the full service would work

It could quite possibly be that those programs you have seen for purchase when accessing TV Choice through a technical error are free when you get TV Choice correctly through the appropriate subscription.

But can you be sure that the specifically said 'TV Choice on Demand' or just 'TV on Demand' which you yourself seem to class as the same when they are not

Well thats hardly a fair option. If you are going to make statements on forum then you have to expect people to respond to it and/or dispute it? You may not like the answers but that doesn't mean that people can't make them

Re: TV-Choice on demand gone.
 

Not sloppy marketing speak at all.

There is more than one section to tv on demand. You have catch up TV on demand, TV choice on demand, and virgin central.

Of those two are included in M, and tv choice on demand is chargable, and it's clearly said so on the product page.