Dudley CSC Job Losses
 

With the Centre at Dudley closing, does this mean that CS will become even worse?

Re: Dudley Closing
 

Yes.

I work at Dudley CSC and I can tell you that some of the best customer service agents at the company are going to be lost. The additional pressure placed on the other centres by this redundancy proposal will be pushed out to the Indian Call Centers.

I think its a bad call myself. :shrug: what can you do.

Oh and because I'm under 25 im entitled to sweet F/A in the way of redundancy pay, we're talking £200 maximum :O

Re: Dudley Closing
 

Sucks man - really sorry to hear this.

What does age have to do with redundancy pay?

Re: Dudley Closing
 

Horrid news m8

Re: Dudley Closing
 

Nothing, unless your over 40, and then you get a week and a half for every year you've worked at your current employer. Under 40 you get only get a weeks worth of money for every year you've worked.

But....you have to have been employed by your current employer for two years.

Re: Dudley Closing
 

Assuming that the poster only gets statutory redundancy then yes, but a mate of mine was getting something near 3 months salary when he was made redundant from Swansea, and had only been there two years (ex NTL).

Re: Dudley Closing
 

The statutory amount of redundancy is as below and due to his age the bold line is the one they will use.

Very unfair but legal, been there.

The maximum number of years to be taken into account for length of service is 20 years based on a sliding scale dependant on each completed year of continuous service and age:

• Between the age of 18 and 21, an employee will receive half a week's pay
• Between the age of 22 and 40, an employee will receive one week's pay
• Between the age of 41 and 65, an employee will receive one and a half weeks' pay.

Maybe an idea to check out this link as well http://www.berr.gov.uk/whatwedo/empl...page33157.html

Re: Dudley Closing
 

OK you work for VM, are you saying the poster will only get statutory redundancy from them?

Re: Dudley Closing
 

Sorry to hear your news chuzzlemonkey. :(

Re: Dudley Closing
 

I am not sure who employs them in Dudley be it Agency or Virgin but all companies will do their level best to pay the minimum amount possible.

It also depends if they have union recognition as the can be agreements in place regards redundancy in the terms and conditions of employment, it can be a minefield but at least they have 90 days to look for another position.

Re: Dudley Closing
 

Thanks Joglynne, not an easy time right now :( same goes for poor broadbandking aswell.

No taking me away from CF tho :)

Oh and to answer your question Moldova we're inhouse so employed directly from the company. Ive worked at the company for just under 3 years...so I'm entitled to 1 weeks pay...brilliant :erm:

Re: Dudley Closing
 

Is that even via the link above:erm:

Re: Dudley Closing
 

Sorry to hear it! :(

Re: Dudley Closing
 

Not much better but using Moldova's link..........and I think you also will be entitled to any accrued Holiday Pay due to you.

Re: Dudley Closing
 

It just depends what type of company you work for nowadays regards redundancy pay.

Re: Dudley Closing
 

Well considering Virgin Media's well known generous,caring and supportive treatment of its staff in the past :rolleyes: why am I am not surprised that they only pay minimum redundancy.

Re: Dudley Closing
 

Very few pay good redundancy packages out nowadays because the legislation in place gives them the leeway to do so and it would not matter which party was in power because they all want to placate their businessman friends.

Re: Dudley Closing
 

I agree, anything to make the rich richer, unfortunately so much of the world to-day seems to be driven by greed in one form or another. :(

Re: Dudley Closing
 

I dunno how many times ive said this already on this site but we live in a capitalistic society run on greed. You can not expect a company wanting to make money to give anyone more than they need to in ways of pay offs . IMO it would be poor business. I am sorry for those losing their jobs and wish things were different but unfortunatly it isnt

Re: Dudley Closing
 

Well to be honest its the only way to save money really and keep the business going.

Sky,T-Mobile and 118866 are using foreign call centres now and some companies are reducing opening times and closing sundays and public holidays to save money.

And with T-Mobile planning to sell up,thats not looking good either. 3 are looking to take over it and they will definately reduce staff, they will then increase the cost of the lease in 2014 for Virgin Mobile, and then Virgin Mobile will shed more staff so that the extra costs arent carried to the customer.

Here is a list of companies using foreign call centres:

Hutchison 3G (UK and Ireland) (Indian)
Tiscali (Indian)
British Gas (Some selected services) (Indian)
Sky (Indian)
Barclays general customer service (Indian)
Orange Pay as you go (Inidian)
BT (Indian)
Abbey National (Indian)
Virgin Mobile (Late evenings and sundays) (South African)
E-On (Limited services only) (Indian)
Vonage (USA possibly Mexico)
Virgin Media (Indian)
118866 Directory enquiries (Philipines) (Evenings)
Sipgate (Germany???)

I think the Halifax uses them too, I've heard a few Eastern European voices a few times I've rung.

And I think Procter and Gamble uses some for certain brands. They even outsource manufacturing from other countries,products such as Olay are being manufactured in China and products such as Camay and Fairy bath soaps are being made in Mexico, and pringles in Belgium. Why they do this is just crazy! Because they make all these different products across the UK and then all around the world and then they wasting money on shipping them around! Maybe they think they are being fair by spreading employment across the world, who knows! Its madness to me! American brands,sold in England manufacturered in China! LOL

Re: Dudley Closing
 

I feel sorry for anyone to lose their jobs, and the annoying part is, EVERYTHING seems to be moved to India, And that does annoy me.

No matter how much training you get, India cannot solve a problem at home, you speak to these people, and they cannot understand a word you are saying, so what is the damn point.

Re: Dudley Closing
 

http://news.bbc.co.uk/1/hi/england/w...ds/8038571.stm
Ha, don't make me laugh, that's an oxymoron if I ever did hear one!

I can assure you I have already written a letter of complaint to Virgin Media expressing my distress at the continued closure of their precious British call centres:
Although the response I received was from someone obviously towing the company line, they signed with a British name, so hopefully I cheered him up...unless it was a false name of course.

Re: Dudley Closing
 

I'm also a Dudley call centre staff, who's about to be turfed out on the street by Virgin Media, the whole thing has really depressed me, I've been there 3.5 years, but the last 2 years my health has deteriorated, I don't have the best medical history going, so I can't see anybody wanting to offer me a job anywhere else, so the chances of me loosing my house are very likely, and do Virgin care, yeah right!

Re: Dudley CSC Job Losses
 

Thread title amended as Dudley isn't actually closing.

Re: Dudley CSC Job Losses
 

Sorry, I probably misheard the Radio 4 news.

Re: Dudley CSC Job Losses
 

It is depressing but I am taking the stand that one door closes and another one opens, thank you to everyone for your support and help, you can be sure this king will stick around.

Re: Dudley CSC Job Losses
 

VM don't pay only statutory.

Depending how long you've been there will affect what policy you are on and what you receive.

If you joined VM after Feb 2007 then you will get:

Less than 18 months 2 weeks' salary

Between 18 months and 3 years 1 month's salary

Between 3 years and 5 years 1½ months' salary

Re: Dudley CSC Job Losses
 

WOW they are really pushing the boat out.

Re: Dudley CSC Job Losses
 

Like I say, that's for anyone who joined after 2007.

People on exntl and exTW policies are much better, again depending how long you've been there.

What do you expect, a golden handshake after 12 months.

Re: Dudley CSC Job Losses
 

There is a big gap between what they will get and a golden handshake.

Re: Dudley Closing
 

That guy must've been lucky, I've been working in Swansea for over 3 years and I won't get more than a week or so. I wish I were made redundant sometimes though, the more places they close, the more work they shove on us with inadequate training, inadequate resources = crap customer service. Plus the added stress with no more pay for doing more work. I don't work for CSC, but I feel like a punchbag a lot of the time, it's never been this bad.

I'm sorry to hear about all you guys in Dudley, you're all an awesome bunch up there.

Re: Dudley CSC Job Losses
 

Just found a little bit of good news in regards to my own reduncandy situation. I'm still up for the chop BUT agents who joined the company before 30/11/2006 Get better pay because they will have the ex Telewest Rates.

Luckily my start date was 27/11/2006

So i'm getting one month salary...been robbed of the second months entitlement, though because im under 25! lol.

Its so strange at work here today...honestly NOBODY is working and half the staff have called in sick due to last nights huge pub crawl! lol. The police riot van had to come in the end! lol :angel:

---------- Post added at 12:11 ---------- Previous post was at 12:09 ----------


Thanks mate :) Maybe they can invest the money they will save from Dudley CSC in some outsource training? :tu:

Re: Dudley CSC Job Losses
 

Seems hard to imagine, it's so bad you'd have to get up early & practice to be worse.

Re: Dudley CSC Job Losses
 

You just wait and see! lol

Re: Dudley CSC Job Losses
 

The UK centres are very good its only the offshore centres that are bad due to training.

Re: Dudley CSC Job Losses
 

From my limited experience with VM CS and various other company CS.
I agree 100%.
Generally, If I ring somewhere and get a non native, then I will ask for one politely.
9 times out of ten it works, Which begs the question, Why did I not get a native in the first place?.
I just cannot understand offshore call centre staff.

Re: Dudley CSC Job Losses
 

As previously stated, it must be down to bad training, Three's Indian call centres are brilliant.

For some reason though with Virgin Media it seems that all the decent CS staff are in the UK (and then they are mostly very good).

Re: Dudley CSC Job Losses
 

Sorry for the bad news guys.

I've only had one bad customer service agent in 10 years of being a client. I'd willingly pay more for my services if it meant all call centres were in the UK.

Re: Dudley CSC Job Losses
 

You can, if you buy the business product.

Re: Dudley CSC Job Losses
 

Remember guys its not just Dudley Customer Care thats affected...

Staff based in Edinburgh (cable customer relations) and Trowbridge (mobile customer relations) are also at risk of redundancy. Dudley office is remaining open and new business functions are being located there.

Re: Dudley CSC Job Losses
 

Very true we're all feeling it... the new business that's going to be created at Dudley (43 Jobs) will require the customer service agents to take quite a pay cut if they want to stay.

So any of the CSR's/Sales reps that decide/try to take the jobs will probably just stick it out whilst they look for something better. Not good for the people or the company.

Re: Dudley CSC Job Losses
 

And also on the same day, the DMT and Supply Chain Teams who have years of experience and systems knowledge, It is dire!!