Upgrade from 2 - 10 meg
 

I had an email from Virgin Media telling me that customers would soon be getting their internet speeds upgraded, and that the 2meg customers would be upgraded to 10meg.

Does anyone know when they actually plan to do this as it's been quite a while since the email was received. :scratch:

Re: Upgrade from 2 - 10 meg
 

Upgrade should start tomorrow, but who knows? This is VM we're talking about.

Re: Upgrade from 2 - 10 meg
 

Well that would be good, although they told me that they would be sending out a newer broadband modem that would cope with the higher speeds, never received it.

Re: Upgrade from 2 - 10 meg
 

I've checked up on my modem and apparently it will work with upto 30MB. It's a Scientific Atlanta DPC2100.

Re: Upgrade from 2 - 10 meg
 

Ye gods, ANOTHER thread about this. Don't anybody use "SEARCH" any more? :)

Re: Upgrade from 2 - 10 meg
 

Did anyone ever use search to begin with? :p

Re: Upgrade from 2 - 10 meg
 

Mines is a Motorola Surfboard SB5100 Cable Modem.

It says that it's capable of providing up to 30 Mbps upstream data rate, and Network Data Transfer Rate: 100 Megabits Per Second.

Does the upstream data rate refer to my upload speed?

Would the above details be fine for any package up to 10meg?

---------- Post added at 19:20 ---------- Previous post was at 19:19 ----------

Which site did you check it on?

Re: Upgrade from 2 - 10 meg
 

Just to clarify the upgrades will begin in May (tomorrow) and the upgrade will be completed by October on an area to area basis.

Re: Upgrade from 2 - 10 meg
 

I live in the 3rd biggest city in the UK (by population) so i'd imagin we'll be upgraded by the end of the month.

Re: Upgrade from 2 - 10 meg
 

that often works in reverse - the bigger places may be the 'hardest' to do, so could take longer.

Re: Upgrade from 2 - 10 meg
 

We were one of the first to be upgraded from 4 to 10mb so I dont know?

Re: Upgrade from 2 - 10 meg
 

I take it all these upgrades we talk about here are free?

Re: Upgrade from 2 - 10 meg
 

Does anyone seem to been upgraded yet? I havnt.

Re: Upgrade from 2 - 10 meg
 

You should receive an email about it and you would have to reboot your modem to get the new Docsis file anyway.

Re: Upgrade from 2 - 10 meg
 

I think a little patience is called for.
It is, after all, a free upgrade.
If you're on 2Mb now, the odds are that you don't need 10Mb otherwise you would have paid for it.
Just chill out a bit. It'll come but, when it does, you may wish it hadn't. My 2Mb has been stable for years and I'm dreading the 10Mb instability you hear so much about.

Re: Upgrade from 2 - 10 meg
 

To upgrade to the upper tier of 10Mb is less than the cost of having a coffee in Starbucks once a week.

Re: Upgrade from 2 - 10 meg
 

Starbucks = overpriced tosh. Any parallels?;)

Re: Upgrade from 2 - 10 meg
 

VM ? :erm:

Re: Upgrade from 2 - 10 meg
 

More of a technical question: will all those 2Mbit configs be upgraded to 10Mbit configs?

Re: Upgrade from 2 - 10 meg
 

They will have a different config as they use a lower trigger for STM.

Free 2 to 10 upgrade
 

I have just tried to pre register for this FREE upgrade, when I do I am
informed that you do not know what package I am on please ring 0845 4541111,
this I do and eventually I am put through to sales in the West Midlands from
the Indian call center I originally connected to. The sales person tells me
my Modem is in my STB and I would need a Stand Alone Modem could I fit the
Modem myself if they were to send it, this is no problem, she then informs
me that I will have to enter into a new contract for 12 months, why is
this?, I thought I was being offered a FREE upgrade from 2 to 10 meg, but it
appears there are conditions applied. I have decided not to enter into this
new contract, does make you feel like trying another provider. I know I will have to pay another £2 per month and had accepted this but I do not want a new 12 month contract, how can this be called a Free upgrade, is this sales person correct in saying I will have to enter into a new 12 month contract.

Re: Free 2 to 10 upgrade
 

Salesperson is correct to say you will get another contract. And it is also correct to say the upgrade is free because the monthly cost won't change when you upgrade. You may not enjoy being forced onto a new contract in return for taking up an offer but it's hardly news - Virgin Media and its predecessors have been doing this for years, as have all the mobile phone companies. There are far more sinister practices out there at the moment (such as BT, which on certain packages automatically puts you on a new 12 month contract every year, so there's only one day in every 365 when you can switch away from them without penalty ... not nice at all).

Unless you have reason to think you'll be moving home in the next 12 months I wouldn't worry about it. Cable broadband, when it works, is a far better product than ADSL. You already know that you have a stable cable broadband service as you are using it right now. You don't know how well ADSL will work at your home.

Better the devil you know, I say. ;)

Re: Free 2 to 10 upgrade
 

If you move from STM to a modem it is NOT a new 12 month contract

Re: Free 2 to 10 upgrade
 

No, but taking the free upgrade from 2meg to 10meg IS, isn't it?

Re: Free 2 to 10 upgrade
 

Nope

Re: Free 2 to 10 upgrade
 

Why is this customer being told otherwise then? Are there any upgrade deals on at the moment that result in a new contract?

Re: Free 2 to 10 upgrade
 

Most bundles are recontracting (though that may be changing)

Only thing I can think of is the OP has been put on BB L instead of BB M

Re: Free 2 to 10 upgrade
 

Did I just enter into a new 12 contract by ordering the new modem which it told me I needed:shocked:

It didn't say ANYWHERE of entering a new contract:confused:

If this is true, then just aswell we don't wanna get rid of VM yet, so mum won't kill me;)

Re: Free 2 to 10 upgrade
 

I am even more confused now, I am under the impression that all 2meg users will be upgraded automatically in the fullness of time, does this mean that if I do not pre register and wait for the auto upgrade then when I am upgraded I will then be automatically on a new 12 month contract that I have not asked for. Also were does the £2 increase come into this?
Thanks for all your replies.

Re: Free 2 to 10 upgrade
 

There is no way Virgin would be able to get away with forcing people into a new 12 month term after a change they have decided to make! (nor would they try to do so)

---------- Post added at 20:25 ---------- Previous post was at 20:24 ----------

The £2 is a price change.

The upgrades are officially seperate

Re: Free 2 to 10 upgrade
 

If I read this crrectly are you saying that if I wait I will get the upgrade to 10meg without the new contract or will I be forced onto the 2meg S.

Re: Free 2 to 10 upgrade
 

STB :p:

Re: Free 2 to 10 upgrade
 

No. BB S is a seperate product

Eventually everyone on BB M through a modem will be able to get 10Mbit

It is quite likely that Virgin won't change the speed of BB M through a STB, as that method of broadband connection is discontinued and you would then remain on the same service as you are at the moment (BB M 2Mbit with the appropriate STM)

Re: Free 2 to 10 upgrade
 

:) lol @ stm

Re: Free 2 to 10 upgrade
 

Is it possible to obtain a Stand Alone Modem instead of using the one in the STB.

Re: Free 2 to 10 upgrade
 

Yes ring Customer Services on 150 and ask to have a Stand Alone Cable Modem and it will either be installed free of charge or can be sent as a Quickstart Self Install Kit.

Re: Free 2 to 10 upgrade
 

Would I not have to have a reason for requesting this as there is nothing wrong with the one in the STB.

Re: Free 2 to 10 upgrade
 

No as all 2Mb customers are being upgraded for free to 10Mb over the next 6 months or so and STB's are not capable of that speed so are being replaced free of charge.

If you are a legacy 1Mb customer you should be able to get a better deal out of it as well.

Re: Free 2 to 10 upgrade
 

I am very confused with this, as in my original post I contacted sales to pre order the free upgrade to 10 meg, I was told they would send me a Stand Alone Modem to facilitate the upgrade but I would then be on a new 12 month contract which I do not want, I have asked questions on Virginmedia.feedback and been told that I will not be upgraded if I do not have a SAModem. I was originally on 300 then 500 then 1meg and about 2 years ago I got my STB changed to a sammy and got 2meg, I am now on 2 for £20 no telephone.

Re: Free 2 to 10 upgrade
 

We probably need BenMcr to answer your questions as this is more his field I have PMed him.

Re: Free 2 to 10 upgrade
 

I've just found out that the 2MB to 10MB upgrade isn't automatic. you have to ask for it.

Re: Free 2 to 10 upgrade
 

Yes I posted the link yesterday http://www.cableforum.co.uk/board/34786906-post18.html

Re: Free 2 to 10 upgrade
 

That is for if you want it now.

Support said that it won't be automatic when they do them all. they'll be sending emails to everyone, and you have to opt in.
why not just a normal rollout like they did before? having to opt in will mean that possibly thousands will never know.

Re: Free 2 to 10 upgrade
 

They appear to have moved the goalposts and that is the correct link to register and it does not mean you will get the upgrade any faster.

Re: Free 2 to 10 upgrade
 

Right,

Sales tend to think everything is a new 12 months contract - because that is what they deal with.

However it is usually Customer Services that book the STB to SACM - and I'm telling you it is NOT a new 12 months

Previous upgrades included STB connections because they can deal with up to around 6/7Mbit. But as I said earlier it is 99% likely you won't be upgraded at all if you are on STB broadband because they don't deal with the 10Mbit speed at well, plus it is easier to support SACMs than STB connections

---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------

I don't see why they would do that.

Re: Free 2 to 10 upgrade
 

[QUOTE=BenMcr;34787416]Right,

Sales tend to think everything is a new 12 months contract - because that is what they deal with.

However it is usually Customer Services that book the STB to SACM - and I'm telling you it is NOT a new 12 months

Previous upgrades included STB connections because they can deal with up to around 6/7Mbit. But as I said earlier it is 99% likely you won't be upgraded at all if you are on STB broadband because they don't deal with the 10Mbit speed at well, plus it is easier to support SACMs than STB connections

---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------

Does this mean that if I contact Customer Services instead of sales I should be able to get a SACM supplied even though my STB Modem is not faulty.

Re: Free 2 to 10 upgrade
 

Do what?

Re: Free 2 to 10 upgrade
 

If you contact Customer services on Monday between 9-5pm or from Tuesday onwards it is likely you will get someone it the UK who will be able to arrange it for free and to confirm there is no new 12 months

It doesn't matter if the STB connection is faulty or not. The connection type is being withdrawn - personally I wish they had done it two years ago!

Re: Free 2 to 10 upgrade
 

Yes you will get a SACM

Re: Free 2 to 10 upgrade
 

Leave some BB M customers on 2Mbit for good. I don't doubt that if you don't register for the upgrade you won't get it until the end of the year - but everyone will eventually be sent the 10Mbit config file

Re: Free 2 to 10 upgrade
 

One day they will eventually reboot their modem and then the M 10Mb config will arrive on their modem and low and behold their speeds will increase.;)

Re: Free 2 to 10 upgrade
 

Thanks for your help.

---------- Post added at 23:28 ---------- Previous post was at 23:19 ----------

Thank you for your help.

Re: Free 2 to 10 upgrade
 

so wait im confused. I dont check my ntl/virgin email and never have, so i cant remember any of the details. Are you all saying if i dont somehow get into the email account then i wont get the upgrade? If this is the case can i ring them to request it instead. Also is it true that you have to request it to get it at all? Wont we all just get it like we did with the 1-2MB upgrade?

Re: Free 2 to 10 upgrade
 

You don't need to do a thing as VM are upgrading all 2Mb customers area by area over the coming months. If you register interest then you may be upgraded quicker.

Re: Free 2 to 10 upgrade
 

Well I'm still confused as to what is happening.

is the impending M users BB
upgrade automatic or an opt-in?

Opt in, we'll be contacting all M customers soon to let them know what
options are available to them.

How??

Via email (to your primary email address).

any idea when?

All Size M customers should be contacted within the next 6 weeks.

Re: Free 2 to 10 upgrade
 

It's required.

Re: Free 2 to 10 upgrade
 

When we went from 4mb to 10mb, my STB handled the 10mb very well. I got constant full speeds on http and nntp. I downgraded to 2mb but somehow my speed never changed so I enjoyed 10mb for a few months. Eventually the speed did drop and it was unbearable so I upgraded to 10mb officially. It was only when I did this that I had to have a SACM fitted. Tech said the Samsungs handle 10mb despite CS telling everyone they didn't and that VM prefer everyone to be on SACM's for broadband as they're easier to support (as Ben mentions).

Re: Free 2 to 10 upgrade
 

I get that and as I said at this stage it is an opt in - to make sure those on old modems and STBs get the right equipment (and don't find out later on the connection isn't capable of 10Mbit)

However continuing to support multiple configs for one service seems completely pointless - Virgin have been doing it long enough with the STB connections as it is!

Re: Free 2 to 10 upgrade
 

supposing you are already on 8-10MB - and paying that montly sub

do you

1. also get a free upgrade eg to next speed up ? 20MB or

2 do you get a price reduction down to the 2MB>10mb montly rate

Re: Free 2 to 10 upgrade
 

Neither. You remain on current speed and price, you have higher STM limits.

Again it should be noted you guys only went from 4 -> 10Mbit a few months ago.

Re: Free 2 to 10 upgrade
 

I agree the upgrade to 10Mb was only a few months ago

but surely this can't be fair - I seem to be paying £25 per month for my 'Broadband Size L'

Quote from Virgin Website >>>> Broadband size L - "£15 a month For the first 3 months, then just £20 a month after that."


I seem to be paying £5 per month above the advertised tarrif already



what is the current tarrif for a 2MB connection ?


ie should I ask for an immediate downgrade to the 2Mb tarrif in order that I can get a 'free' upgrade to the 10Mb tarif at a lower overall cost



I don't use the BB all that much - the TMS limits/differences would make no real difference to me - what I want is a fair and low cost



I am really confused by this

Re: Free 2 to 10 upgrade
 

They will not downgrade you to 2Mb as that tier is no longer sold to customers.

Re: Free 2 to 10 upgrade
 

As has been explained many many many times before. The list price that shows on EVERYONEs' bill for BB L is £25. This is the price before any discounts you have are applied. The £20 price ONLY applies to people with STANDALONE BB L which has (for some unknown reason) £5 of discounts.

If you are unhappy with your current price, post your Advance Charges from your bill here and someone will be along to advise if you are on a good deal or can get better.

Had you stuck to BB M 2Mb, your list price would now be £20 and you would be getting an upgrade in speed to 10Mb soon. The 10Mb BB M product is not the same product as the current 10Mb BB L which has a list price before discounts of £25.

Re: Free 2 to 10 upgrade
 

What is STB? I have a Motorola Surfboard SB4100 NTL Cable Modem. If NTL upgrade me from 2Mb to 10Mb will my current cable modem be suitable?

https://www.cableforum.co.uk/images/...2009/05/38.gif

I was originally on 250Mb then 500Mb then 1meg then 2Mb with this cable modem.

What is the telephone number to NTL customer services on a SKY line? I don't have a NTL telephone line.

Re: Free 2 to 10 upgrade
 

STB is set top box, i.e. getting your broadband through the same box as yer TV

Not a clue whether it will be OK for 10meg, but VM will want to replace it as they seem to be standardising on the 256 modem.

VM customer services are 0845 454 1111 from a non-VM line, and technical support are the same. Or try the newsgroups at http://www.virginmedia.com/help/cable/newsgroups/

Re: Free 2 to 10 upgrade
 

It can support 10Mb.

STB = Set Top Box what you also use for television reception.

Customer Services are on 0845 454 1111

Re: Free 2 to 10 upgrade
 

Thank you lsproc & Moldova for your help I will ring customer services this week.

Re: Free 2 to 10 upgrade
 

I have a Motorola Surfboard Modem SB5100, will that be suitable when I get upgraded to 10meg?

Re: Free 2 to 10 upgrade
 

Yes it will.

Re: Free 2 to 10 upgrade
 

I know this is a bit off topic, but having now seen a surfboard in that image above, the Ambits look like cheap chinese toys, compared to it. Sorry, it had to be said.

Re: Free 2 to 10 upgrade
 

Mines is black (SB5100)

Really looking forward to the free upgrade.

Re: Free 2 to 10 upgrade
 

But that modem no longer manufactured and Virgin only supply the Ambit 256 which is pretty good and if stood on its side has a smaller footprint.

Re: Free 2 to 10 upgrade
 

You're right of course. VM are amateurs when it comes to selling things. These modems should be more imposing things with lots more lights to look at and buttons to fiddle with and ask about in expensive phonecalls to customer support. They should be the size of the boxed stargate collection and weigh more than a house brick and because you'll have to return them by special courier (costing £24.99)in a special carton (£4.99) you'll think twice before cancelling your subscription with us wont you!:D

Re: Free 2 to 10 upgrade
 

I know this is a bit off topic, but having seen this reply of yours above, I think you need your eyes tested. Sorry, it had to be said.

;)

Re: Free 2 to 10 upgrade
 

Why would you return a modem, VM don't collect those anymore.

Re: Free 2 to 10 upgrade
 

I try this is just crashes stating "Internal Error Has Occurred" aftre I enter my account number. D'oh

Re: Free 2 to 10 upgrade
 

I have a NTL:Home 100 modem, which I suspect is getting quite old, well it is at least 4 years old, but I suspect it is 6 years old. I suspect this one is not suitable, so if I am supplied a new modem, will I be on a new contract?

Re: Free 2 to 10 upgrade
 

No you willjust have a new modem;)

Re: Free 2 to 10 upgrade
 

Mind you when I had my 100 replaced the other day the tecchie took it with him (we had a manned install).

Re: Free 2 to 10 upgrade
 

Yeah but they won't charge you if you didn't return the equipment

Re: Free 2 to 10 upgrade
 

Company techs are being advised to take equipment with them whenever they can now, its all about money saving and whatnot.

Not entirely sure what they do with the modems, though, as they wouldn't send them out to customers again?

Re: Free 2 to 10 upgrade
 

they prob just put them in a massive landmine

Re: Free 2 to 10 upgrade
 

Explosive cable modems? Interesting idea :)

Re: Free 2 to 10 upgrade
 

I think the fault rate would increase slightly...as would the compensation claims... :p

Re: Free 2 to 10 upgrade
 

Well, if it stops them being reflashed and sold in pubs, surely it's a good thing. (unless it's the techs doing it).

Re: Free 2 to 10 upgrade
 

okey so i get my new modem in the post unpack and install . Dial Virgin to register it so is this where the Fun Starts what do i need to know what to say to whoever probably in India and will it work properly as mine already does and did on 10.
Oh and I still will not get the 10MB When i change the modem Will I ? Come on
now its not going to happen same time is it ? i just wonder what would happen
now ive registered and dont change the modem Because i know this one is ok
I belong to the "IF IT ISNT BROKE DONT FIX IT " and mine isnt Broke school .
First and formost its an upgrade of Modem nothing to do with the Change of speed
most people who signed up with NTL Have perfectly Able modems.

Re: Free 2 to 10 upgrade
 

The change of speed will be rolled out later apparently

Re: Free 2 to 10 upgrade
 

If you don't change the modem and Virgin then change how they deliver the connection to you, it is likely you WILL get cut off.

At the end of the day it is Virgin that decided what modem/STB is used to provide services - so if they say you need the new one, you need the new one!

Re: Free 2 to 10 upgrade
 

I was wondering this as i have registered for the early upgrade and was told I need a new modem, although i know mine is capable of 10meg. So you're saying i should change the modem over as they told me to anyway, even if i dont technically need it at the moment (unless they change the way they deliver the connection)

Re: Free 2 to 10 upgrade
 

Basically yes - if Virgin say you need a new modem then you need a new modem

Re: Free 2 to 10 upgrade
 

Can I ask which modem/model you had previously?

---------- Post added at 21:47 ---------- Previous post was at 21:42 ----------

What's all this about registering for an early upgrade?

I am on 2meg, do I have to do anything for this upgrade to the speed?

And also I have a Motorola Surfboard Modem SB5100, will I require a new modem for the upgrade from 2 to 10meg??

Re: Free 2 to 10 upgrade
 

I Have the silver NTL Home 200 from first install to present Day its been no
trouble. You can understand our feelings about this as mine and many others
Dealings with call center have at times been very heated and frankly a pain in
the rear so if its that way we have to set up new modem then i am am worried
and are these new things reliable i dont want to spend hours on phone trying
to explain to India what the problem is with probably little result .
Yes i know somone now will jump on me and say thats rubbish they do there
job properly and there few problems but you i and i know thats not so
I Can install the modem i can fault fnd as well and yes i can and regular set
up windows on new systems so i know what i am doing i just dont want my
System FIXED when it isnt BROKE It works leave it alone .

Re: Free 2 to 10 upgrade
 

All you do when the modem gets swapped is read out the MAC address on the modem. Thats it. It takes about a minute on the call

Re: Free 2 to 10 upgrade
 

I know exactly where you are coming from.

And all I would like is for someone to tell me if my Motorola Surfboard Modem SB5100 will not be required to be changed for the auto upgrade from 2meg to 10meg, as I feel the same and don't want the hassle of driver issues on the 98 system.

I agree if it ain't broke.............

Re: Free 2 to 10 upgrade
 

It should be fine on 10Mb but if it ever goes wrong it will be replaced with the Ambit 256.

Re: Free 2 to 10 upgrade
 

None of the new modems have any Drivers - they are all connected via Ethernet

If you are connecting via USB you will need a new modem (and may be the reason why they are being sent out)

Re: Free 2 to 10 upgrade
 

I Think on win 98 the problems will start but i solved one old Laptop problem getting
back on line when internal Modem failed we tried a new card no drivers for 98 but
went on EBAY and for a fiver got a USB wireless Dongle that came with Win 98 drivers
one chuffed Person. chap in Hong kong when we aked about drivers assured us was on a disk and they were good old ebay

Re: Free 2 to 10 upgrade
 

All Motorola modems have Ethernet ports and if on 10Mb should not need replacing unless the modem is faulty.

Re: Free 2 to 10 upgrade
 

Upgrade timetable

Hi,

We'll be updating this page shortly to provide you with the info you need to check the progress of your speed upgrade.

Thanks,

The Virgin Media Broadband Team.

that's really useful...lol

Re: Free 2 to 10 upgrade
 

I fitted my own Ethernet card in my 8 year old computer some time ago as USB caused problems, and I have had a stable connection ever since, so looks like I won't require a new modem.

I have just sent VM an email asking them when I should be receiving this free upgrade, it will be interesting to hear what they say.

---------- Post added at 22:38 ---------- Previous post was at 22:35 ----------

Can you provide a link to the page please that has the message?

---------- Post added at 22:40 ---------- Previous post was at 22:38 ----------

Found it.

http://www.virginmedia.com/myvirginm.../timetable.php

---------- Post added at 22:47 ---------- Previous post was at 22:40 ----------

Does this upgrade just happen, or do we need to register?