Left virgin
 

I had finally had left virgin media and they had cancel my 50 meg and the service is now disconnected. They had refund me £80 back. They also ask me to send the modem and router back to Virgin.

So, goodbye virgin, wish you all the best of luck with virgin 50 meg but sooner or later, it will be throttling and stm on it (not yet but it will be soon)

I am now with sky unlimited max (16mb) at £10 a month. Happy now with sky max (no more slow speed)

Disappointed with 50 meg over 6 days with slow speed (I think virgin media never bothered about poor speed as they only interesting is your money)

I was surprise I get my £80 back. (that one was installed and activated last friday)

Re: Left virgin
 

No more Virgin related threads[img]Download Failed (1)[/img][img]Download Failed (1)[/img][img]Download Failed (1)[/img][img]Download Failed (1)[/img][img]Download Failed (1)[/img]

Re: Left virgin
 

or you rather want to see me coming back ? lol :)

Re: Left virgin
 

I'm trying to work out how he's gone from upgrading broadband to XXL last Friday to completely disconnected now.

I always thought it took 30 days to disconnect services?

Re: Left virgin
 

Do not ruin the moment.[img]Download Failed (1)[/img]

Re: Left virgin
 

You wish!

Re: Left virgin
 

no, it 7 working days cooling off period. the 28 days is for new customer only. Lucky me to cancel it before lock me into 12 months contract.

Re: Left virgin
 

Of course the username needs to change

---------- Post added at 22:50 ---------- Previous post was at 22:49 ----------

Yes but for existing customers to disconnect services requires 30 days notice as is set out in the T&Cs

Re: Left virgin
 

Nothing you do would surprise me or anyone else, so go for it.http://smileyshut.com/smileys/new/Winks/ok-wink.gif

Re: Left virgin
 

Virgin media say it won't do 30 days notice to be disconnected on 50 Meg, (only on the 2meg, 10 meg or 20 meg) if cancel 50 meg they will disconnected you straight away.

Re: Left virgin
 

I think this is the start of a new onehttp://smileyshut.com/smileys/new/fr...406[1].gif

Re: Left virgin
 

Sounds like they wanting to get rid of you as soon as possible then

---------- Post added at 22:55 ---------- Previous post was at 22:54 ----------

P.S can the mods change his name to telfordsky please? ;)

Re: Left virgin
 

don't care really as virgin media is now the worst rubbish fibre optic broadband in UK with crap speed and rip off monthly payment.

I think I should complaint to bbc watchdog asking virgin media to REMOVED STM ONCE FOR ALL AND REDUCE PRICE.

Re: Left virgin
 

I cannot think of a single reason why:confused:


Actually I can think of a lot of reasons why:D:D:D

Re: Left virgin
 

Congratulations telfordcable.

I don't know why they disconnected him right away, perhaps they read CF.
I'm sending a brick wall to SKY tech support, I'm sure the guys there will need it soon.

Re: Left virgin
 

my best mate still using virgin media ambit 255 and hacked 50 meg and he never pay for any broadband to virgin media. He told me to kept my mouth shut and not report to virgin about his property address.

Re: Left virgin
 

Well maybe that explains why you were getting issues with the connection? Be sure to mention that to Watchdog

Re: Left virgin
 

Can everyone stop bullying the Sky subscriber. please :)

Re: Left virgin
 

At least the is one thing Telford SKY is the limit for you now.

Re: Left virgin
 

Aww, and there was me wishing him to Be* happy! :D

Re: Left virgin
 

That was the fastest Sky Broadband migration / install in recorded history. Getting the line active and an engineer to hand over the router within 4 working days is outstanding.

How come so fast?

Re: Left virgin
 

I totally disagree with you there on all your points. I have had VM for 5 years and only had a couple of issues in that time with faults or anything else. STM never effects me as I do all my big stuff outside the time frames for STM.

I get my 20MB all the time.

I don't think Watchdog would be interested in investigating tbh. There is nothing wrong with the pricing.

Sorry to hear of your bad luck though. Hope Sky works out for you and that you don't have any issues anytime soon, otherwise I see a load of threads appearing in the Sky forum;)

Re: Left virgin
 

pricing is very good service amazing.. adsl is the opposite. it sucks.. virgin deliver full speed and 50mbit well worth the price...

Re: Left virgin
 

Maybe because he is actually called Pinocchio not Telfordcable.

Re: Left virgin
 

Come on folks let's play nicely.


Pleased to hear that the OP is finally happy.:tu:

Re: Left virgin
 

I actually do hope that for once he is happy with the service he now has with SKY.

We were all quite surprised as he has apparently left Virgin with the fastest ever disconnection of service any of us have seen.

Re: Left virgin
 

Well why not excuse him and believe him just for once? Can't possibly hurt can it?;)

Re: Left virgin
 

He is supposed to live opposite the BT exchange so should have a good connection.

Re: Left virgin
 

Noooooooooooooooo! telfordcable i always look forward to your posts, they make me laugh!

Just keep a phone line with VM!

---------- Post added at 08:21 ---------- Previous post was at 08:17 ----------

Why not go with Be* and get 24mb?

Re: Left virgin
 

We should have telford cable charity where we pay for his connection and he can continue to post, I take it you have already had Sky broadband installed?

Re: Left virgin
 

Ahahahahaha, Hallelujah!!!

Bye telford.

Re: Left virgin
 

24th April 2009 10:04:53 732 Kbps 19692 Kbps
24th April 2009 10:03:46 732 Kbps 19682 Kbps
24th April 2009 09:58:12 726 Kbps 177867 Kbps
Average Speeds: 730 Kbps 72414 Kbps

Re: Left virgin
 

Is the an issue or have you posted in the wrong thread

Re: Left virgin
 

Its the new telfordsky ;)

Re: Left virgin
 

I wish !!! here is my exchange list:
http://www.samknows.com/broadband/exchange/WNSTI

can't have be or o2 :(

---------- Post added at 09:55 ---------- Previous post was at 09:51 ----------

Ahhh that .... I already order sky max unlimited four weeks ago and my line went LIVE last wednesday before I cancel my virgin 50Mb yesterday.

Re: Left virgin
 

You ordered BOTH Sky broadband AND 50Mbit?

Why? (Actually think I know why)

Re: Left virgin
 

I wait until virgin media to scrap all STM and bring 50Mbps price down to below £25 a month, then I will be BACK with virgin.

---------- Post added at 09:59 ---------- Previous post was at 09:57 ----------

Because I knew I was on 10 Meg (9 months left on my contract) so I was clever enough to join 50 meg and cancel it within 7 days and wave goodbye to virgin without being locked into 12 months nor 9 months left with 10 Meg. I order both because I knew sky LLU will take approx 2-4 weeks to be installed before i can cancel 50 meg. Or otherwise i will have no internet. :)

Re: Left virgin
 

So as I said earlier, Virgin must have been desperate to get rid of you to waive 9 months EDF charges!

Just so everyone else is clear ;) If you are in contract, ask for another service and then cancel it, it does NOT cancel your original contract

---------- Post added at 10:03 ---------- Previous post was at 10:00 ----------

So all of the other posts about 'I want 50Mbit, I can't order 50Mbit' etc were lies?

Re: Left virgin
 

Yes it does cancel my original contract as I did check with virgin and they say I owe them nothing now and my service is disconnected and there is nothing left for me now with no further charge. Virgin must be THICK and never thought of how clever I get out of it.

---------- Post added at 10:06 ---------- Previous post was at 10:05 ----------

No, it isn't lies. It was true. 1st tech - couldn't do it. but 2nd tech with two men did it right.

Re: Left virgin
 

Considering you ordered Sky before the 50Mbit was installed, you must not have wanted 50Mbit.

So wanting 50Mbit was a lie as you ordered Sky Broadband

Re: Left virgin
 

No, not really, it the only way to get out of my hell 9 months contract left on my old 10 meg. I only use 50 Meg to downloading quickly of 35Gb before end with them.

Also, knew that I won't be charged for 50Meg and will get my full £80 back if cancel within 7 days. Thanks Virgin for offer me 50Meg for 6 days and use all 35gb before it was cancel and don't have to pay for 50Meg at all.

---------- Post added at 10:16 ---------- Previous post was at 10:10 ----------

Maybe virgin management will read my post and say "oh damn it, he is a very lucky man to get away with it, we will have to change it if upgrade to 50Meg and if cancel within 7 days , the user must downgrade back to 10 meg and remain in a 9 months contract left".

Too late now, far too late virgin. I must be a very lucky man indeed.

Re: Left virgin
 

dont hold your breath

Re: Left virgin
 

It would be people like yourself who want the world for nothing which is why broadband in the UK is crap quality and/or is a loss leader for other things. People in the UK as a whole need to get a grip and start reaching into their pockets or shut up complaining about the quality of the services which they tend to not pay much for and still begrudge that.

Here's a couple of figures for you for cable costs elsewhere in Europe:

UPC 60/6Mbit, no STM is 55GBP/month
Comhem 50/10Mbit, with performance range of 25-50Mbit/7-10Mbit is 36GBP/month and this is in Sweden.

Both of these countries have a much lower cost of living than the UK, yet one the product is more expensive overall, the other it's more expensive if you don't take a phone line.

Notice the higher upstream on both the products, probably in part due to the extra profit margins on there. VM will probably improve over time with this product but it's still very new so the prices are bound to be high, and it's bound to be rushed as they're trying to keep costs minimal.

It's just amusing that for all the things the UK pays through the nose for people jump up and down screaming if they're asked to pay more than the cost of a couple of beers a week for a service many use each and every day.

Sky are cheap as the broadband is a loss maker to retain TV customers. O2 ditto but with mobile.

Oh yes United States too:

Comcast 50Mbit/10Mbit - 130GBP/mth
Comcast 22Mbit/5Mbit - 68GBP/mth
Charter 60Mbit/5Mbit - 96GBP/mth

I found one in North America that isn't too far outside the required price though:

Videotron 50Mbit/1Mbit - 45GBP/mth

Though it does have a 100GB/mth bitcap and per GB billing over it.

Re: Left virgin
 

They don't need to change anything as that is already what normally happens - you have to see out your original contract (either by keeping services or EDFs)

Re: Left virgin
 

it's not often that I agree with you - but I do wholeheartedly on this occasion.

If you want mega-speed broadband, then you have to expect to pay for it.
Nothing in this world is free - and that includes Sky broadband and O2 broadband.

Re: Left virgin
 

It's just bizarre. I use my broadband connection most days, and for working from home. It costs me less a month than the price of a round of drinks, a share of the food bill and a cab home.

I am not happy about a few things to do with VM, I would love it if I could pay extra to boost my service to 20/2 or 20/5, I dislike the congestion, I dislike STM. At the same time I do, to an extent ;) understand the quandry.

I would still, however, very much like to know how much profit Virgin make on broadband ;)

Re: Left virgin
 

:notopic:
Telford Cable is an anagram of

Bored! Tell a CF ;)

Re: Left virgin
 

All I am saying is enjoy your final bill mate.

Re: Left virgin
 

Thats the problem, people dont complain enough henceforth thats why the service is poor at the moment as they know they can get away with it with the larger chunk of customers who are in a position of..

1. Not have a clue what is going on

2. Too scared to say anything in the fear they will look stupid.

People need to learn that they have rights and should use them. Be it ISP's, Public Transport, Council Services, Electricty Companies, Food companies etc etc

Re: Left virgin
 

Complaining is fine I am just sick of the low lifes who want everything for nothing, the idea is you get a provider to provide a service, if thye don't deliever you complain if they don't fix the issue then you should be refunded and then walk its simply, I have no idea why people moan and moan and get loads of refunds more than they are due and thenstay just walk if the company in question has lots of customers leaving because they don't have a great service they might buck up and fix the issues.

Virgin Media won't ever have the funds for the network to be amazing like could be due to these reason below

1. Tight ass customers wanting service for nothing
2. Massive debt
3. Management liking there hundred thousand pound bonus too much.

Re: Left virgin
 

:clap:

Re: Left virgin
 

Reputation given, that's an excellent post from so many angles, a major one being that it looks at things from all points of view. I did enjoy the comment on management bonuses as well ;)

Re: Left virgin
 

I wish people would remember we are bought up in a capitalist system. Our whole economic profile is based on greed. You would not go to a car boot and pay the first price you are offered you haggle. When you sell your house you put it on high and expect to have to drop the price. Why should customers not try to get the best deal they can? companies try to get the best price they can whats the diff? they have the option to say no. To a point a customer paying a reduced fee is still income a customer leaving is worthless

Re: Left virgin
 

Unless of course the cost of the service (including all overheads) is more the reduced fee paid by the customer, then it is bad business (selling at a loss can only go on for so long).

Re: Left virgin
 

Zingle whilst I do rate your comments highly that one was just the point I was making too many people want cheap services which means the company don't have the funds to make the service as good as it can be.

Due to this country been used to it this will never change, I remember asking my dad weather he would call up and complain because his mate got a better deal and he said no , so too me people used to pay for what they recieved and didn't moan and bitch because they want it cheap but still wanted the provider to upgrade the service, with what money are they meant to do this if all customers want is cheap service.

Re: Left virgin
 

I got my final ebilling just come out today as it say I got a credit of -£49.60 to be paid back to my bank account.

Thank you very much virgin media for refund me £80 and again a final bill of refund me of £49.60.

I am a richer man now ! £129.60 !!! :)

Re: Left virgin
 

That is all well and true, but some people complain even when they're given their discounts. The point of haggling (as far as I know) is to get with a price you're happy with. You have a right to it but at the same time, the seller of the service (whether it be an indivual or a business) still wants to make a profit.

Re: Left virgin
 

I would just hate to be behind him at the checkout at Tescos haggling with every single item on the conveyor belt...

Re: Left virgin
 

I believe that was your monthly bill refunded. Might be wrong though.

Re: Left virgin
 

I can't live without 50Meg now as sky only do 1.3 mb transfer rate downloading as virgin media 50Meg can do 6.1 mb transfer rate.

Oh I do miss my 50 Meg now :(

Re: Left virgin
 

Grass isnt always greener on the otherside!

Unless you have a really dodgy lawn and your neighbour is a gardener

Re: Left virgin
 

That's not the same really. haggling is when a price is offered or asked for at a higher price. where you either pay it or take them down to an accepted level between the two.

Re: Left virgin
 

I probably will phone up and ask virgin media to bring my 50Meg back next week as I still got the 50Mb cable modem here. See if they can offer me a great deal this time !

Re: Left virgin
 

Us people on Be don't have these kind of problems. we more or less get a constant speed no matter which way the wind happens to be blowing :)

Re: Left virgin
 

I hope they tell you to take a running jump.

Re: Left virgin
 

just been on the phone, surprise they still working 24-7. They ask me why I would want to come back to virgin after cancel my 50 meg 2 days ago. I explain about download transfer rate isn't enough on sky max. They say to me in order to have your 50mb back, you need to pay £80 again to get installation date booking but I say to them, hang on, I already got my 50mb cable modem, can't you switch it on straight away? they say no, we cannot switch it on for you but it can switch it on for either 10 or 20 meg but the 50 meg - you still need a tech man to come out again.

That's is stupid. I told them I think about it over the weekend and phone back on monday to place 50 meg order or not.

Re: Left virgin
 

Why shouldn't you pay the £80?

Re: Left virgin
 

I don't know ! It really stupid.

Re: Left virgin
 

No it's not. You took the 50Mb service paid £80 for it knowing fine well you weren't going to keep it as you were just waiting for your SKY broadband to be activated.
You cancelled, got your £80 refunded and the modem by rights should be returned to Virgin.
So yes you get to pay for it again and rightly so.

Re: Left virgin
 

Madness :D

Re: Left virgin
 

Surely they got to switch it on straight away without the need of engineer man to come out ? Why on earth pay £80 for ? the £80 is suppose to be first time of installation and activation fee of 50 Meg ! (nothing to do with the modem or router)

---------- Post added at 01:04 ---------- Previous post was at 01:03 ----------

I gonna to phone them again now - to double check.

Re: Left virgin
 

Maybe they're making you pay cos of the 35GB that you downloaded, then cancelled your services thinking you were getting one over on Virgin or maybe it's for wear and tear on the modem?

Re: Left virgin
 

I think they should waive the fee and treat him as a retention customer.

Re: Left virgin
 

I think they should charge him double.:p:

Re: Left virgin
 

He's got to call Sky telling them I not wanting the Sky anymore, and they might give him a good deal for Virgin to consider paying him to stay :)

Re: Left virgin
 

Just got off the phone, a nice gentlemen say that i was right i don't need to pay £80 again to re-activated 50 Meg as he will switch it on for me if i want 50 meg now but will cost me £52 a month as i ask him, is there any offer for me to comeback with virgin ? he say hold on while i check your account and see if we can offer you a deal, wait for a minute and he come back say to me ok, we give you £9 off and you will pay £43 a month for 50meg and that including discount, would you like me to activated your 50 meg now if you have your 50mb cable modem and please plug it back on and turn it on. I say to him, ok i want it now for £43 a month deal and he say ok, bear with me while i activated your 50 meg service .... wait for another 2 minutes, he say it all done for you. Anything else I can help you with ? I say to him, many thanks.

I am now activated 50Meg :):) I am back with Virgin Media.

Re: Left virgin
 

For how long? 27 days until you decide to cancel again?

And what lies will you tell SKY to get out of that contract?

Re: Left virgin
 

sky won't and refuse to cancel my service as they say i must wait until my 12 months contract is up in April 2010.

Re: Left virgin
 

Look on the bright side mate, at least now you'll be able to post on the Sky forums, as well as here :D

Re: Left virgin
 

You pay £80 install because it's a premium service. You want the best in the country, you pay top dollar for it. GET OVER IT!

Once again.

GET OVER IT!!!!!!!!

Re: Left virgin
 

But you said up there ^^^^
"Ahhh that .... I already order sky max unlimited four weeks ago and my line went LIVE last wednesday before I cancel my virgin 50Mb yesterday."

So surely the 28 day rule applies to SKY as well, perhaps you need to be calling SKY again.

Re: Left virgin
 

imagine that! a company that says you can't cancel your services while in contract.

next you'll be saying you need to take tests to drive!

Re: Left virgin
 

i maybe wrong here but i dont think sky operate a 28 day cooling off i think its more of a 14 day cooling off, im sure i read it on my sisters T & C as shes with sky.

Re: Left virgin
 

Even with 14 days, he only went live last Wednesday. Not even a week ago.

Re: Left virgin
 

telford dude, for £10 a month, youve got a sky conection with a speed of 1.6 meg down. thats more than what most of us get on virgin at like 3 x the cost APPROX ( 10Meg ). For you Thats not even £1 a day :|, ok with 28 days or more per month youll pay roughly 35p day ! you cant complain at that ! ok wait a min... :D :p:

how can u not live with 16 meg conection from sky :| the uplaod speed is kack, 768kb for sky i think ? VM 50 meg does have its plus side at whatever the upload speed is

think of it this way. :cool: the money you just gained out of Vm you can shove into skys pocket and pay for your sky BB without loosing a single penny :D and having 2 internet conections :D one for downloading ( VM ) one for day to day stuff / gaming etc ( sky ) :D Sorted youth.

Youve gained everything and lost nothing :cool: whilst getting a better deal on your 50 Meg BB.:mad::p::D

Re: Left virgin
 

:clap:

Shame there's no-one here from VM who can identify this customer...

---------- Post added at 06:33 ---------- Previous post was at 06:31 ----------

Oh good - I do really hope you enjoy paying for all these ISP connections.
Have you tried calling to see if you can activate any others as well?

Re: Left virgin
 

That would have to be a member of management and that is someone you do not want in these forums trying to honeytrap customers and also posters on these forums.

Re: Left virgin
 

Ok Telford, I have to admit your posts are funny and they do amuse me, but you are now getting beyond a joke, I don't believe you actually ever cancelled your broadband as you can't just reconnect, but if it was true the person who disconnected you needs to be sacked and the person who reconnected you needs a slap and to read CF.

Re: Left virgin
 

Can i just add thieving **** bag clonners to that list as well.

:clap:

Re: Left virgin
 

If he cancelled he could not reconnect for 6 months if I remember correctly, so what he says does not ring true plus who is available after midnight to reconnect you.?

Re: Left virgin
 

I feel that everything that Telfordcable has posted on this forum for the last year has been fantasy, I have been thinking this is all a dream and that i will tap my heals together twice, wake up and i will be back on a cable forum and there will be no fantasy posts by Telfordcable. the reality is that he will continue to post his bull droppings on this forum and people will still sit there and read it.

Re: Left virgin
 

No one is available however you aren't meant to wait 3 Months before you cna reconnect, however I don't see a sales rep giving up sale because of this, but in TelfordCable case I don't believe him, he reminds me of the boy who cried wolf.

Re: Left virgin
 

No one as far as i know.

Re: Left virgin
 

I'm beginning to think that everything said by the OP is a pack of lies to be honest.

Re: Left virgin
 

I'm beginning to think he started the VM cancellation procedure and disconnected his equipment and then cancelled the cancellation later on, is that possible?

Re: Left virgin
 

To be honest Graham, I think anything said by this post is highly suspect.

Re: Left virgin
 

Quite likely if it has not gone through but I suspect broadbandking or Ben will be able to answer this for us.

We all read his posts with a sense of disbelief and he seems to thrive on it.

Re: Left virgin
 

I see.

Perhaps you'd care to explain this?

http://forums.thinkbroadband.com/ent...wise-75gb.html

EDIT: And oddly for someone who likes to talk :) not a single post in the Sky Broadband section of the forum.

Re: Left virgin
 

can you honestly tell me you pay full price for everything ;)

http://www.youtube.com/watch?v=3n3LL338aGA

Please bare in mind there are a lot of customers not happy with VMs service so they are not getting what they are paying for.
Also VM are oversubscribing the network that is greed the same thing.
Ideal situation would be all subscribers paying full price and noone on oversubscribed UBRs. If everyone got what they paid for thay may be happier paying it


And they have the right to say no its just a word its "no" ;)

Pretty stupid of them to do that isnt it? You cant blame the customer if VM cant run the business can you? How much does a cloner cost VM? Cloned modem and Modified TV? take it as read if they didnt steal the service they would not have the service so no subs to pay

Re: Left virgin