50 crap down to 3meg CAPPED
 

ok had 50 meg for a 2 weeks as soon as i download it maxes my connection then slowly drops down to a discusting 3meg after phoneing vm they said its all fine they said it was where i was downloading from y it was slow they then told me giganews must have a fault BS it can max 50mb easy so i try a torrent from a very good site with 300 seeds guess what downloads at 300kb very nice for a 50meg connection .im then told im not in a test area as there the only 50mb to be STM so how or why am i being blocked my styats r below can some1 take a look or post there stats to compare this is [Mod Edit (Rob M)] me off now and to prove it i will do a screen video as soon as i hit 3gig DOWNLOAD my SPEED DROPS


Cable Modem : DOCSIS 1.0/1.1/2.0/3.0 Compliant
Serial Number : xxxxxxxxxxxxxxxxxxx
Boot Code Version : 6.1.1c
Software Version : 3.11.1010
Hardware Version : 1.39
CA Key : Installed

Acquired Downstream Channel 298.751221 MHz Primary Downstream Locked
Ranged Upstream Channel 45.807999 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 30 31 32 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 6.92 6.13 6.27 N/A
RxMER
(dB) 37.09 38.26 37.94 N/A
Correctable
Codewords 1 1 0 N/A
Uncorrectable
Codewords 291 926 273 N/A

Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 45808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 45.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Req


Init Maint


Per Maint


Short Data


Long Data


(1)


(3)


(4)


(5)


(6)
Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding OFF OFF OFF OFF OFF
Preamble Length 36 100 100 128 128
Preamble Value Offset 244 6 6 504 504
FEC Error Correction (T) 0 5 5 4 9
FEC Codeword Information Bytes (k) 16 34 34 76 232
Maximum Burst Size 0 0 0 7 0
Guard Time Size 22 48 48 22 22
Last Codeword Length FIX FIX FIX SHORT SHORT
Scrambler on/off ON ON ON ON ON

General Configuration
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : xxxxxxxxxxxxxxxxxxxxx

Primary Downstream Service Flow
SFID : 27845
Max Traffic Rate : 53000000 bps
Max Traffic Burst : 3044 bytes
Min Traffic Rate : 0 bps

Primary Upstream Service Flow
SFID : 27844
Max Traffic Rate : 1750000 bps
Max Traffic Burst : 1600 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 1522 bytes
Scheduling Type : Best Effort

Re: 50 crap down to 3meg CAPPED
 

I have NEVER been capped on my 50 meg. I did 1.3 terabyte last month on it and it was solid at 48 meg all the time ?.

I downloaded a blue ray linux disk this morning ;) and this is my speed at the moment

https://www.cableforum.co.uk/images/local/2009/03/4.png

Having said that i never ever use torrents they are just to big of a security risk. Newsgroups all the way for me.

Re: 50 crap down to 3meg CAPPED
 

What is this disk you speak of if you dont mind me asking...just curious:)

Re: 50 crap down to 3meg CAPPED
 

The is no capping on 50Mb and the above bold figures are the correct figures for 50Mb and at present the is definitely no STM on 50Mb.

The issues you are having are probably down to a fault on the system so try calling tomorrow after 0800 to try and get a UK call centre who will be able to help you.

-------------------------------------------------------------------------

Now corrected sorry for any confusion.

Re: 50 crap down to 3meg CAPPED
 

I do love those BluRay Linux Disc's ;)

Re: 50 crap down to 3meg CAPPED
 

So are you saying that when you're STM'd/Capped the modem figures go down???? :rolleyes:

Re: 50 crap down to 3meg CAPPED
 

Hello technical support :) is that right?

Re: 50 crap down to 3meg CAPPED
 

---------- Post added at 15:37 ---------- Previous post was at 15:36 ----------

I made a bit of an error there, now rectified, sorry for the confusion I forget to preview before postinghttp://smileyshut.com/smileys/new/fr...129[1].gif

Thank you both for pointing it out.

Re: 50 crap down to 3meg CAPPED
 

So there's absolutely no STM on 50mb at all?

Re: 50 crap down to 3meg CAPPED
 

The is no STM on 50Mb at the present time as to do so would be commercial suicide while rolling it out.

Re: 50 crap down to 3meg CAPPED
 

Not officialy. but they could do trials and call it a trial :)

Re: 50 crap down to 3meg CAPPED
 

Actually, it was this very comment by VM Customer Services this morning that put me off upgrading – the emphasis seemed to be on ‘at present’, which left me wondering how long it would be until STM would be implemented on the 50 MB package.

Re: 50 crap down to 3meg CAPPED
 

The is no STM or STM trials on 50Mb at the present time, if the was and even if it was just a trial, they would have to inform the customers in the areas affected.

I have no ideas what will happen in the future regards STM on 50Mb as everything else that has been posted by people is pure supposition and scaremongering.

Re: 50 crap down to 3meg CAPPED
 

Neil said there will be STM once the take up of 50MB has peaked. words to that affect. so they'll have to start trialling soon I would have thought to test it out.

As you say they'll inform the customers in the areas affected.

they didn't used to tell people before about trials. so that's a good move by them.

Re: 50 crap down to 3meg CAPPED
 

Doubtful that they would bring out STM on 50Mb while they are in the process of rolling it out as that would make people have second thoughts about upgrading to 50Mb and they want to people to upgrade as 50Mb is a cash cow.

Re: 50 crap down to 3meg CAPPED
 

None that i am aware of on my connection

Re: 50 crap down to 3meg CAPPED
 

thats what vm 50mb support told me if you are in a area that is doing 50mb trials you WILL be STM . so if my stats look ok what what u advise to find out why after i download 3gig my connection drops ????

Re: 50 crap down to 3meg CAPPED
 

I deleted my last post on this thread because I wasn't sure what the O/P was saying. Any chance that you can repost the speeds you were actually getting.

I think I got the gist of what you were saying, but I have to be honest your post was a little difficult to understand.

Re: 50 crap down to 3meg CAPPED
 

Has your speed picked back up yet? have you done another 3gigs to see it again?

Re: 50 crap down to 3meg CAPPED
 

I support 50Mb customers and know that we are not Traffic Managing them whatsoever, so who ever told you otherwise were lying to you.

Re: 50 crap down to 3meg CAPPED
 

Now you know better than to bring facts to the table :LOL:

Re: 50 crap down to 3meg CAPPED
 

Agreed, I have had no caps in my time - I use torrents, http downloads and ftp - If there is traffic shaping, that is a totally different thing.

Re: 50 crap down to 3meg CAPPED
 

The fact that some of them lie to you? :)

Re: 50 crap down to 3meg CAPPED
 

If you say so :)

Re: 50 crap down to 3meg CAPPED
 

If STM was introduced, would that break the terms of contract? If so, would VM refund the installation fee along with the activation fee?

Could be very costly if they did have too.

Re: 50 crap down to 3meg CAPPED
 

Traffic management is already in your terms and conditions so no it would not break the terms and as yet the is no STM on 50Mb which is the subject of this thread.

For more information regards STM click the link below.

http://allyours.virginmedia.com/html...t/traffic.html

Re: 50 crap down to 3meg CAPPED
 

What about trials. do they have to tell us about trials? you said earlier that they would tell us if they were trialling and what areas these would be.

is that just out of courtesy, or is it because they might have been told that they have to inform people?

Re: 50 crap down to 3meg CAPPED
 

Just click the link above and scroll to the bottom and you will see the following.

Traffic Management Trial

Live in these areas? - Preston
- Wigan
- Blackpool
- Aldershot
- Acton

This is only on the present packages and it is not a secret.:D

Re: 50 crap down to 3meg CAPPED
 

That's not for the 50MB there isn't no STM on the 50MB. The thread is about 50MB which is the subject of this thread :)

Re: 50 crap down to 3meg CAPPED
 

You seem to have answered your own question. :)

Re: 50 crap down to 3meg CAPPED
 

What question did I ask? without cheating and going to check! :)

Re: 50 crap down to 3meg CAPPED
 

There is not xxl (50Mb) in that, therefore its not in the contract? I mean if they did plan to introduce it, then a refund for the activation and installation should be given.

Re: 50 crap down to 3meg CAPPED
 

That's a good point really. they say that customers are informed about STM in the Need To Know part of their site. people who sign up for 50MB check that before they sign the contract but it's not on there.

so when they do start STM in the contract period time that many people are on then it could be free cancellations for them if they want.

Re: 50 crap down to 3meg CAPPED
 

That was showing you that they let customers know about possible STM or trials on STM and was used as an example.

Re: 50 crap down to 3meg CAPPED
 

You will find that the Terms and conditions allow changes to be made.

http://allyours.virginmedia.com/html...ble/terms.html

Re: 50 crap down to 3meg CAPPED
 

I know that. but what I asked was what about trials. do they have to tell us about trials? you said earlier that they would tell us if they were trialling and what areas these would be.

is that just out of courtesy, or is it because they might have been told that they have to inform people?

Re: 50 crap down to 3meg CAPPED
 

Legally yes, that is why those pages exist otherwise they would leave themselves open to being reported to OFCOM.

Re: 50 crap down to 3meg CAPPED
 

Do people on 50MB ever ask you if they are STMd on the 50MB? or ask if it will be?

I know it's not STMd at the moment, but when and if you knew it was coming because of a memo or something. do you think Virgin would allow you to tell the customer that it will be soon?

---------- Post added at 21:11 ---------- Previous post was at 21:09 ----------

I thought they had to. because I remember when STM first started and they were doing trials without telling anyone which areas were affected by them. Alex brown said that they didn't have to tell anyone as they were just trials.

goes to show that OFCOM can do something useful now and again :)

Re: 50 crap down to 3meg CAPPED
 

I would never tell you something over the phone that had not been announced first as I could lose my job and any call centre agent that trys to be clever by even hinting at anything to a customer is treading a fine line as what the customer is told may not be the final version at release.

I would only ever post here information that is freely available to anyone who cared to look for it.

Re: 50 crap down to 3meg CAPPED
 

Ok thanks Moldova :)

Re: 50 crap down to 3meg CAPPED
 

Only a matter of time.

You will find that hidden inside a web page/an extremely small print part of the contract agreement/ a seemingly part of an obscure document that 50M uptakers have agreed to---


IS A SECTION THAT IN FACT MEANS you will only be able to use that speed for ---

ON a 20M line about 23 mins B4 you speed drops to a 5th for 5 hours
On a 50M line your worst guess is probably way above what will happen.

Virgin WILL NOT give you full speed 24/7 what you pay for on ANY BBAND PACKAGE

WHAT ON EARTH MAKES ANY OF YOU THINK STM WILL NOT HAPPEN ON 50M

Seriously im interested to hear your comments.

Re: 50 crap down to 3meg CAPPED
 

I can't speak for anyone else but I already know that it will be STMd as Berkett has already said it will be. once they've got enough people on it. with 12 month contracts to fulfill :)

Re: 50 crap down to 3meg CAPPED
 

No one on this thread has said it will or won't happen, but the is no timeframe or even any details posted anywhere that are from Virgin that say 50Mb is to be STMed anytime soon.

That does not mean that it will not be STMed sometime in the future but still then no one knows.

Re: 50 crap down to 3meg CAPPED
 

Shouting your opinions (CAPS) may not get your comments taken seriously, particularly when you have a pop at people who can think for themselves sir.

Re: 50 crap down to 3meg CAPPED
 

More fool them then.

you only have to look at virgins past record and their current STM managemant
to see this coming sir.

Re: 50 crap down to 3meg CAPPED
 

No one has said its NOT coming. See we can all shout when if we want to however, i find it better to post in an none aggressive manner that way people will read my post instead of discarding it as ranting.

Re: 50 crap down to 3meg CAPPED
 

I tried that in post number 3.......;)

Re: 50 crap down to 3meg CAPPED
 

Is 50Mbit STM'd - No.
Will 50Mbit be STM'd or similarly managed in the future - Yes.
Why is OP's speed slow - It's a fault.

/thread, I thank you, I'm here all week, try the rib-eye.

Re: 50 crap down to 3meg CAPPED
 

Took you long enough to post, been away for the weekend:D

Re: 50 crap down to 3meg CAPPED
 

heres a screen shot of the VERY FAST SPEED


http://f.imagehost.org/view/0783/speed_3

Re: 50 crap down to 3meg CAPPED
 

Can you try www.speedtest.net and post the results please.

Re: 50 crap down to 3meg CAPPED
 

No one has said it won't. People are saying it isn't. In fact Virgin have said it will, in a few months.

---------- Post added at 14:06 ---------- Previous post was at 14:05 ----------

scu11y69, have you reported this? Those speeds are way too low for a 50 meg connection.

Re: 50 crap down to 3meg CAPPED
 

It would help if you were to show the max speed followed by a sudden drop after downloading 3gigs.

Re: 50 crap down to 3meg CAPPED
 

Very much not feeling hot still, ongoing thing, onto even stronger drugs as of tomorrow wheeee.

Re: 50 crap down to 3meg CAPPED
 

Hope you feel beeter soon, we miss your input

Re: 50 crap down to 3meg CAPPED
 

No you don't you're all breathing a collective sigh of relief and thanking whoever will listen that he's finally shut up :p:

Re: 50 crap down to 3meg CAPPED
 

Some of us read your posts in the voice of your avatar :)

Enough about you lets get back on topic :)

Re: 50 crap down to 3meg CAPPED
 

Well thats that all wrapped up, perhaps we can all go home now and download lots of BluRay Linux Discs ;)

Re: 50 crap down to 3meg CAPPED
 

I am on one of those UBR's with a 20Meg feed that has been rubbish since the trials started nearly three months ago. They did not tell me about the trial and even after 5 reports insisted that there was no trial affecting my service (even though the UBR is named).

Today after speaking to two techies and two people on retentions I finally reached a point of getting confirmation that my encyclopaedic list of complaints would be addressed and possibly resolved within the 1 month time frame I have given them before using the exit door.

If the expectation is that you will be informed of trials then my practical experience is that even when you find out that you are on one (by accident) it is denied and by strange coincidence the reps web access is down when you give the URL that proves the point.

Re: 50 crap down to 3meg CAPPED
 

snip

:ninja:

Re: 50 crap down to 3meg CAPPED
 

http://www.speedtest.net/result/440876548.png


theres ya link after 6 phone calls to 50mb support today and 2 ov them being rude and not helping they ended up telling me its my router thats faulty so tranfered to netgear who said its not down to them back on to virgin who said they cant even transfer calls to netgear so i was lying they would now contact netgear.they phoned back and said 1 will be here in 3days. thing is im connected direct to modem NOW!!!! and you see the results
am i in my rights to canceal my contract as im sure there is a 28day cooling off period and get my conection fee and install refunded??????

Re: 50 crap down to 3meg CAPPED
 

I will take the 5th on that :)

Re: 50 crap down to 3meg CAPPED
 

If that is connected direct then it looks like the is an issue on the connection as your upload is more or less what you should expect but your download is way to low, have Tech Support given you any reason for this at all as it does look like you will need to call back preferably during normal office hours.

Re: 50 crap down to 3meg CAPPED
 

double snip.

:)

Re: 50 crap down to 3meg CAPPED
 

What cmts/uBR are you on?
Click the link, remove any form of IP Address
http://www.cableforum.co.uk/board/mi...?do=connection

x:Edit, I'd like to see some more stats from the modem to if you don't mind.
Anything related to bonding, the downstream(s).
Thanks

Re: 50 crap down to 3meg CAPPED
 

looks 1mb better today and here what that link says

https://www.cableforum.co.uk/images/local/2009/03/2.png


cpc3-seve18-2-0-custXXX.XX-X.cable.virginmedia.com

hope this mite help

Re: 50 crap down to 3meg CAPPED
 

Re: 50 crap down to 3meg CAPPED
 

heres somthink i found in another thred am i right in thinking VM slow you down if u use giganews????

Try the Giganews speedtest.

http://www.giganews.com/performance.html

Talking of Giganews I wish Virgin would sort their act out with regards to Giganews, my route to it goes on the following path:

VM Mortlake -> VM Croydon -> VM Poplar -> VM Amsterdam -> Giga

Nice and smooth and costs VM nothing as it's done over peering.

The path back is:

Giga -> Cable and Wireless Amsterdam -> C+W London -> C+W Leeds -> VM Leeds -> VM Poplar -> VM Croydon -> VM Mortlake

So either someone's messed up something or VM are intentionally using the Cable and Wireless link to ease loading on their own Amsterdam link, which is costing them money as they'll be paying C+W for the transit.


could this explain why i can only download at 4.5meg instead ov 50mb from giganews????

Re: 50 crap down to 3meg CAPPED
 

tried news-europe.giganews.com?

Re: 50 crap down to 3meg CAPPED
 

yep that where im having trouble VM tell me that giganews cant support 50mb rofl

Re: 50 crap down to 3meg CAPPED
 

Oh please...

Yeah it's something personal against the UK, they can do 120Mbit/s+ to everywhere else but clearly have something against VM. The VM 50M product has no faults or speed issues due to being thrown together and dumped onto the network, the rest of the Internet is at fault.

Re: 50 crap down to 3meg CAPPED
 

heres a update of my speed seems to have picked up a bit but also if you look i borrowed my friend modem for his 20meg and it maxes so it might be a modem issue if there a VM representative could you please look into this for me as i cant be asked sitting on the phone for like 40mins and 5 phone calls later then doing the same tests switch off modem restart ipconfig dont u think iv restarted it b4 i even phone u just to check my self im paying for 50mb i want 50mb not 20mb

https://www.cableforum.co.uk/images/...2009/04/75.png
thats mine

and below is the 20meg modem

http://g.imagehost.org/view/0501/vmspeed_20meg_modem

Re: 50 crap down to 3meg CAPPED
 

im on 50meg and was the 1st in the area and ever since ive had it if i download alot i get capped to 10meg they tried to say it was the modem power lvls so i had 2 engineers out who both told me the power lvls were fine and that they do can u even though they arnt ment too, but on a side note if u pause your downloads for around 20mins the speed goes back up. :( i dont understand it and virgin meadia all have no clue. other than that im very happy with my connection.

Re: 50 crap down to 3meg CAPPED
 

You are not being capped as there is no STM on the 50meg product. You are suffering from some form of fault and i suggest you get back on to them about it.

Impz

Re: 50 crap down to 3meg CAPPED
 

https://www.cableforum.co.uk/images/...2009/04/74.png

todays speed got a tec coming monday AGAIN

DOES ANY 1 SE ANYTHINK WRONG HERE AS ITS JUST THE DOWNLOAD THATS EFFECTED

DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 30 31 32 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 5.65 4.85 5.01 N/A
RxMER
(dB) 37.09 38.26 37.94 N/A
Correctable
Codewords 3 1 0 N/A
Uncorrectable
Codewords 281 970 260 N/A

Re: 50 crap down to 3meg CAPPED
 

ok after a senior engineer come out yestaday and done a few tests logged into some kind ov virgin test site 50mb while on the phone to another enginer pressing buttons i guess to make it look good lol all seemed good hitting 49MB.HOWEVER i do understand its up to 50MB depending on where u download from. when i showed him that newsgroups giganews in this issue maxes it out then slowly drops to a 3mb he couldnt explain ok i said il do a torrent from a very highly seedy souce which ive used for years ok 4.5MB instant not even connected to all seeds suddenly speed drops to a discusting 400kb lol
to which he states it MUST BE GIGANEWS AND MY TORRENT SITE SEVERS CANT SUPPLY THE BANDWIDTH (BS) and said its a routing problem where im downloading from?
can some 1 tell me how to do a tracroute from where i download from to see where the problem lies and who its down to? only been a probley sinse i upgraded

ive now come to think VM throttling all my torrents and newgroup as this is all i have problems with they also took all mac address from my machines maybe they can capp them idk?

theres more guess what it reads today as im doing a speed test while the other guy aint on the phone pressing buttons

https://www.cableforum.co.uk/images/...2009/04/65.png


HELP HELP HELP

Re: 50 crap down to 3meg CAPPED
 

To test if there is a problem at your end download some of this file from the VM server.

ftp://debian.virginmedia.com/mirrors...md64-DVD-1.iso

I average 5.5MB/s for the whole file using one connection with wget (Linux). Once I go out into the World at large speeds are hit and miss.

Re: 50 crap down to 3meg CAPPED
 

1.87MB download so is there a problem????

Re: 50 crap down to 3meg CAPPED
 

Well, let's just say it is less than I was getting on the 20Mb/s tier. You will have to keep on at them as there is definitely a problem.

Re: 50 crap down to 3meg CAPPED
 

Seems Most peculiar how the Speed drops at or after 3 Gb It does exactly the same here!! so I phoned VM and they did various tests and said the problem was with Newsdeom!!. so they mad me do another test whilst also only getting 4.5 mb from Newsdemon ans hahaha was only then getting 8 MB so a total of 14.5Mb so they then admitted that there was a problem and they would look into it!!!! LMAO Any way What I do now is Reboot PC and Modem a couple of times and then its all ok for the next 3 Gb.

Re: 50 crap down to 3meg CAPPED
 

So the fun begins I run an N rated laptop and until last week I was able to download from astraweb and giganews at over 6 mbps now iam lucky to get 4 no matter what time I Try It appears to me that VM are clearly throttling usenet now and it looks like this is only th begining,

Re: 50 crap down to 3meg CAPPED
 

ok back on the phone to VM who tell me to do tests which i do and still get very poor speed from gamefiles.virginmedia.com or whatever it is next he tells me heres gana update my modem tcp or somthink like that .so next i tell him im gana download 1 ov my files from a trusted souce linux dvd which instantly maxes it out 48MB drops to 3.5MB cant explain. so next he tells me download from a vm site think it was fuller.zen.com/test and i got a MASSIVE 41KB yep 41kb so i say as u can see there is clearly a problem nope
I HAVE YOUR MODEM SATISTICS IN FRONT OF ME ITS RUNNING FINE!!!!
ok please email me the states and il get a tec friend to go thru it mite found the problem

vm no u cant have them
me y u have them in front ov u
vm because u cant
me but as u can see ive tryed ur test site and got 41kb theres clearly a problem
vm it works dont it thats all i can do
me can u exchange modem then as thats when it all went wrong when i got s new modem
vm NO STATICS SHOW ITS OK
ME CAN I HAVE THEM THEN TO GET A 2ND OPINION
vm no hangs up

whats so good about my modem stats why cant i have them or wwould this expose there capping my speed???

Re: 50 crap down to 3meg CAPPED
 

reinstalled my machine its still a no go on giganews VM ARE DIFFENANT BLOCKING ME

Re: 50 crap down to 3meg CAPPED
 

Rubbish

Re: 50 crap down to 3meg CAPPED
 

http://www.giganews.com/test_connect.html

go there and test the EU server...post what you get back here

Re: 50 crap down to 3meg CAPPED
 

Hi,

I have the exact same problem - I am on 50mb and have been since a few days after launch.

Approx. 10 days ago whenever I downloaded a lot from usenet, I am signed up to giganews and astraweb, over 3-5 gb my speed gets greatly reduced. Usually get between 0.8-1.5mb/s with every other website barely working.

I have tried this with and without a router connected and also called them up and everytime they say there is no problem!

This is getting very frustrating. They are definitely doing something! I feel your pain.

Re: 50 crap down to 3meg CAPPED
 

realtime results

test size 3131kb loaded 100% time elaped 1.2s


connection speed 20087kbps

does this mean it works as VM keep telling me giganews sever cant handle 50MB

Re: 50 crap down to 3meg CAPPED
 

Giganews can handle 50 meg It was for me until last week nothing has changed on my configuration but my downloads have dropped by nearly 2mbps I think there download test does not give an accurate reading because of the size of the file,I had the exact same problem with the virginmedia 50 Meg speedtest site my connection would only reach top speeds when I downloaded larger files

Re: 50 crap down to 3meg CAPPED
 

It looks like VM have started STM already. Even I didn't think they would do it that early.

Your best bet is to downgrade to 20 or 10 meg and save yourself some money. If they try to hold you to an 18 month contract just point out that the service is either broken or they change the original terms of the contract (which was for unlimited 50 meg) and you do not agree to the new terms, so the contract is now void.

If they still won't let you, just cancel the direct debit and wait for them to phone you. No point wasting hours with low level drones. Strangely when there is a billing problem you get to speak to someone with a clue right away.

Re: 50 crap down to 3meg CAPPED
 

perhap we ought to phone up virgin and tell them that 50Mbps isn't on STM but what are the limit of download per day (6gb or 12gb before they hit us hard and slow us down ?)

They wouldn't tell us because they expect us all to sign up 50Mb and pay extra money and expect to get around 50Mbps but if it was below 20Mbps or less with 28 days we have every right to cancel it because I sign up 50Mbps and they say to me "Before you agreement into 12 months contract, your 50Meg could be down no less than 45Mbps during busy time but there is no STM on it for a while unless we change or add it, is that ok with you?".

Re: 50 crap down to 3meg CAPPED
 

I do not think "tell people" and Virgin sit well together. :erm:

Re: 50 crap down to 3meg CAPPED
 

ive even told them i want to canceal this crap as from the 1st week its been like this i said im in a 28 day cooling off period so i want to canceal and i want my install fee refunded as theres clearly a problem just check my 45 calls over the month to provve it dont work from day 1 or YOUR CAPPING IT.to which they said im 1 day over the 28days so i i cant.ive asked for a new modem as this is all i can norrow it down to.and they said there stats look ok so i cant.when i asked for the stats they said no so its a catch 22
when the enigneers was here it hit 49MB next morning 4MB very strange that!!!

GOT A FUNNY FEELING MY MODEM IS ABOUT TO BLOW UP SO I NEED A EXCHANGE

Re: 50 crap down to 3meg CAPPED
 

catch 22 ?

Re: 50 crap down to 3meg CAPPED
 

After a lot off problems with my 50, so called meg, Ive got £20.00 off this months bill.And if problems continue every month i will phone and ask for money to be taken off.

Re: 50 crap down to 3meg CAPPED
 

Pretty common turn of phrase - if you've never heard it I'd assume English isn't your first language :)

http://en.wikipedia.org/wiki/Catch-22_(logic)

Re: 50 crap down to 3meg CAPPED
 

I have had 50Meg now for just over a month (Install date: 13th March 2009) and I too have been experiencing what appears to be a capped download speeds.Slowest being around 2Mbps.

This morning it appears to manifest itself slightly different, not only has Giganews been affected, but my entire connection...

It is 5:43am, and have been downloading from Giganews (with SSL), was achieving 47Mbps (as per usual), and suddenly I noticed it drop violently down to 10Mbps... At this point I had downloaded around 1.4gb of data. So normally when this happens, I pause, wait ten minutes, resume and the speed goes back up... not this time.

I tried Speedtest.net, and my previous result (which was 49Mbps) was now stating 10Mbps.

I also tried downloading the ISO from ftp://debian.virginmedia.com/mirrors...md64-DVD-1.iso using Free Download Manager and that too doesn't want to transfer faster than 10Mbps on average.

I am pretty confident that nothing else is downloading in the background. Windows update is turned off, I don't ever touch Torrents (only Giganews), and from what I can tell by looking at the data lights on the modem and router, no traffic is being transferred when I pause my download.

Really kind of sucks. I am connected to the Seven Kings exchange (or so the Supervisor who came to upgrade my connection told me).

Re: 50 crap down to 3meg CAPPED
 

sound like virgin lies to us all of non-stm on 50meg (but i think it had hidden stm) because i don't know why peoples reported 49Mbps and after 1Gb downloading then the speed drop down to 2Mbps (that's really interesting to know of why it kept doing this)

Re: 50 crap down to 3meg CAPPED
 

Think as you will, there's no STM on 50M at this time.

Re: 50 crap down to 3meg CAPPED
 

then kindly explain of why speed drop to 2Mbps ?

---------- Post added at 23:28 ---------- Previous post was at 23:24 ----------

Broadbandings do you work for virgin media ? because you know all the stuff on cable broadband than anyone elses here.

Re: 50 crap down to 3meg CAPPED
 

1) It's a fault. Some peeps have found it's the Netgear router that's included and once that's taken out of the loop the problem goes away, others have had intermittent signal issues, usually upstream.
2) No I don't, and no I don't - if you check the VM newsgroups I post queries for tech support and feedback in the same manner everyone else does.