Installation charge for extra v-plus box £99 OR £150?
 

Hi, I'm been trying to order an extra v-plus box from Virgin, I already have two but with a large family that's not enough. Until March 31 Virgin are offering half price installation for £99. But when I tried to order I was told as I already had a v-plus box I would need to pay full price installation i.e. £150. As a loyal customer this sounds unfair not to mention bad business, in these credit crunch days I expected Virgin to be more than happy to supply. If that really is Virgin policy I guess I will have to accept it. But my dispute is that when I asked where I can find that statement in their terms/conditions not one of their staff ( I spoke to four) could tell me! I'm beginning to suspect there is no such statement therefore, I feel, Virgin should honour their advert and give me the extra box for the £99 installation fee. Am I wrong? Does anyone here know anymore? Thanks in advance, Denis.

Re: Instalation charge for extra v-plus box £99 OR £150?
 

According to this link £99 http://allyours.virginmedia.com/html...lus/index.html

Re: Instalation charge for extra v-plus box £99 OR £150?
 

Thanks for answering, that link is the web page I actually quoted from when I tried to order the extra v-plus box, I was just told, rather abruptly, that I had misunderstood the advert and it does not apply to existing v+ owners. That's when I asked where it states in terms/conditions that an extra box will cost £150.

Re: Instalation charge for extra v-plus box £99 OR £150?
 

Additional V+ boxes are £150

It is only the first V+ box you get for a reduced fee

---------- Post added at 00:13 ---------- Previous post was at 00:09 ----------

As for where it says it is £150 - it is here http://allyours.virginmedia.com/html...oncharges.html

V+ HD installation (per V+ box) £150

Re: Instalation charge for extra v-plus box £99 OR £150?
 

Yes, I'm aware of that link also but as I said there is a special offer till March 31 i.e. install £99. What I am trying to find is where it stats: "It is only the first V+ box you get for a reduced fee." If it indeed says that then fair enough, but I dont belive it does and certainly no one at Virgin can direct me to it. Thanks. Denis.

Re: Instalation charge for extra v-plus box £99 OR £150?
 

It doesn't say online that it applies to the first V+ only - but it also doesn't say that it applies to multiple V+ boxes either

Personally I do get annoyed that whoever puts the Virgin's legal terms together don't make them as clear as they could be.

If you do want to argue it further you can always fill in the complaint form here www.virginmedia.com/contact

But I don't think you are going to get any joy at all

Re: Instalation charge for extra v-plus box £99 OR £150?
 

Thanks BenMcr, that's what I thought, now I feel in a stronger position to argue the case. Just wanted to be sure I wasn't missing the statment anywhere. Denis.

Re: Instalation charge for extra v-plus box £99 OR £150?
 

And thanks for pointing out that it needs to say 'For the first V+ only' - I shall be sure to get it mentioned and hopefully updated ASAP

Re: Instalation charge for extra v-plus box £99 OR £150?
 

Do you think we should hold our breath while we wait:D

Re: Instalation charge for extra v-plus box £99 OR £150?
 

Just got it for £99!!:) No arguing, no threatening to leave, just a good customer service guy with common sense. He even scrapped the £5 per month charge. I guess like all company's it's the luck of the draw on who picks up the phone. Very pleased and I'd like to thank you guys for helping. Denis.

Re: Instalation charge for extra v-plus box £99 OR £150?
 

Good for getting it for £99 - unsure how they can scrap the £5 charge unless they have put you onto a new bundle price for all services.

Re: Installation charge for extra v-plus box £99 OR £150?
 

To be honest Ben I didn't ask, I just made sure I had the guys name and ref number in case there was any problems when the actual bill came in and got the hell off the phone as quick as possible.

Re: Installation charge for extra v-plus box £99 OR £150?
 

And that is why Virgin staff still need to work on applying offers correctly. There should never be any confusion as to how a price has been arrived at

Re: Installation charge for extra v-plus box £99 OR £150?
 

Just as a matter of interest and completely off topic (hope that's OK) does anyone know if Virgin read/monitor this forum?

Re: Installation charge for extra v-plus box £99 OR £150?
 

If you mean the PTB, they may or they may not.If they do they aren't shouting it from the roof tops as far as I can judge.

However...it might be a good idea to be cautious about certain info that one does not want in the public domain and posting it for all to see.;)

They do however keep in touch with this site from time to time when they announce something of interest for our members.

Re: Installation charge for extra v-plus box £99 OR £150?
 

I was told today as I already have two V+ I only have to pay £50 for the third one to be installed.

Re: Instalation charge for extra v-plus box £99 OR £150?
 

I don't understand why it costs so much more than installing a normal box. There's no more work involved if your swapping out a old box. I think when we originally had one of these boxes put in it was free but the subs were I think about £10 then. We kept the old box even thou we didn't use or need it. I gave up the TV so cable still here. Its just a case of plugging it in. Could do that myself. I am dammed if I'm going to pay £150 + subs just to plug a cable in. I would not mine having it on a contract but £150 or even £99 is too much when a normal box installation is only £30 or free. After all its the same work involved for the two. Another VM rip off.

Re: Installation charge for extra v-plus box £99 OR £150?
 

It's £30 + £15 per month for a third V+ when you are on VIP - which your profile says you are

---------- Post added at 00:29 ---------- Previous post was at 00:26 ----------

Because the boxes themselves costs more

Because the boxes themselves costs more

No-one is forcing you to

Don't get one then

Because the boxes themselves cost more

It's less than the £199+install+multiroom that Sky charge you for additional Sky+/Sky+HD boxes

Re: Installation charge for extra v-plus box £99 OR £150?
 

---------- Post added at 00:29 ---------- Previous post was at 00:26 ----------



So what you are basically saying is you are paying / subsidizing Virgin media for equipment you will never own. I've never bought anything before that I have had to hand back to the company when I have finished using it. That's the reality here.

;)

Re: Installation charge for extra v-plus box £99 OR £150?
 

Yes it is

Ever rented a car on holiday? You pay more for a higher spec model - yet you have to return it at the end

Re: Installation charge for extra v-plus box £99 OR £150?
 

That’s what I was told to start with then they changed there mind and said the price went up on 1st March to £50

Re: Installation charge for extra v-plus box £99 OR £150?
 

Well they have got it wrong