Virgin answer machine
 

Sorry if this has been asked before but how the hell do I stop the Virgin answering machine kicking in after a given number of rings?

I have my own personal answering machine and want to use that rather than ringing 1571 and have some wench in my ear saying You have new messages.

Thanks for any help offered.

Re: Virgin answer machine
 

Call VM and ask that they remove voicemail from your services.

Re: Virgin answer machine
 

Thanks for reply Mags and I have just done that very thing and they said it will take up to 24 hours which I can live with and although the idea may be a good one to Virgin I think it's a bit of a liberty.

Once again thank you for you help.

Re: Virgin answer machine
 

Glad you're sorted :)

Re: Virgin answer machine
 

Alternatively you could have the amount of seconds changed on the switch (exchange) by calling customers services as a 'change request', therefore letting the phone ring longer.

3 seconds = 1 ring.

And you could have 'message waiting tone' so all you would need to do is lift the handset when you got home and if the dial tone was stuttered, then you have a message waiting. No messing around with 1571...

Re: Virgin answer machine
 

No point having it if you are using your own personal answering machine, when your on the phone you can switch on Call Waiting for that.

Re: Virgin answer machine
 

I have a built in answering machine, so if I tell Virgin to cancel my voicemail service, will it still go through to my machine (and not 1471)

Re: Virgin answer machine
 

I called VM to cancel my voicemail service and it now goes through my own answering machine.

Re: Virgin answer machine
 

You don't necessarily need to cancel the voicemail itself, although it does cost you £1 or so a month I do believe.

You just need to remove the divert that sends it to VM after 4 rings. Depending what area you live in, this would differ.

Re: Virgin answer machine
 

I have a similar question, except that I have free voicemail which I want to cancel, as I am buying a cordless phone with an answering machine. Do I just ring VM to cancel it?

Re: Virgin answer machine
 

Yep. Just call customer services.

Standardly residential lines don't get 'free' VM. So I would ring to cancel it just to be safe. I know if you have a single line on the business side and wish to have VM, this costs £1.50 or so a month.

Re: Virgin answer machine
 

Standard Voicemail is free, Voicemail Plus which lets you set a greeting is £1.75 a month.

Re: Virgin answer machine
 

If that's the case then, ask them to make the diverts inactive.

Re: Virgin answer machine
 

Hi, I have had a similar problem. Virgin media disabled my voicemail as they said it conflicted with my answerphone, but the answerphone still will not work with virgin phoneline. I adjusted number of rings settings 3, 5, 7 all to no avail. As I also have another phone [philips] of exactly the same type and a working BT line in addition to the virgin line, I have swapped them over to check and the answerphone works fine on BT. On virgin the caller gets a continuous silence instead of the answerphone message. So seems that virgin equipment is not recognising the answerphone's 'answer'. So have requested VM to reinstigate voicemail and I will have to dispense with my answerphone built into my Philips phone. Virgin Customer service are adamant that it is my equipment at fault, but if so, then why does it work on BT just fine?

Re: Virgin answer machine
 

I have two cordless handsets with built-in answering machine on a VM line and they work fine. I just asked VM to cancel my free voicemail.

Re: Virgin answer machine
 

depending what area you are in, you would need to enter a code into your phone to remove the divert that tells the call to go to 1572.

Re: Virgin answer machine
 

What area are you in? Or what's your area code. I'll give you the code to enter, to remove the divert.

I meant 1571 in the last post.

Re: Virgin answer machine
 

Hi Mr Moo, I would like to try this please. I am in Aylesbury, Buckinghamshire. HP19

Re: Virgin answer machine
 

When I had the VM line installed I told them make sure the awful 1571/voicemail system is not on my line.

Re: Virgin answer machine
 

If it's simpler and you want it to work right now then just do what this guy did: http://forum.computer-technology.co.....php?f=7&t=115