No web access.
 

My brother asked me to look at his laptop which he runs at his home, because he tells me the indications from the router say it is connected, but no websites at all are accessed using Firefox or IE7.

I brought the laptop to my home and connected it directly to my own Virgin Media 256 modem via ethernet cable,and the modem "Ready" light is steady on with the laptop tray icon indicating connected.

I have checked the firewall, and verified all the settings in "Network Connections" are identical to my own working PC under the same conditions.

Incase this is being caused by a Virus or Trojan/ Adaware, I have installed and run, Malwarebytes, Trojan Remover, Ad-Aware Pro, Spyware Doctor, and AVG Pro, none of these found an infection causing the problem.

I am nearing the point of giving up but would hate to think after 4 days of trying to sort it that there is still maybe one thing not tried.

Any help or ideas would be very much appreciated.

Regards ravel.

Re: No web access.
 

tried booting to safe mode with network support?

Re: No web access.
 

Thanks Paul I'l try that, and let you know.

ravel

---------- Post added at 15:38 ---------- Previous post was at 15:25 ----------

No Paul no change at all, but thanks.

Regards ravel.

Re: No web access.
 

Can you ping any websites?

If you can, go to Tools, Internet Options, Connections, LAN Settings.
Check to see if use a proxy server is ticked, if so untick it.

If you can't ping and if you have XP with Service Pack 2, try going to Start, Run, type cmd, press enter, type, netsh winsock reset, press enter and after the message, reboot the computer.

Re: No web access.
 

Hello, sorry can't ping due to no net access, and the proxy is not ticked.

I have carried out the winsock test and there's still no web access

Regards ravel.

Re: No web access.
 

What error do you get when you try to ping?
What ip address do you have?

Go into the black window and type ipconfig. This will tell you your ip address.

Re: No web access.
 

switch the modem and laptop with issue off, ensuring the laptop is still connected to the modem. restart the modem, wait for lights to stay at ready, then switch on the laptop.

---------- Post added at 16:06 ---------- Previous post was at 16:03 ----------

incase you didn't know, just unplugging the ethernet cable from one machine and putting it straight into another will not give access to the internet from the new machine. you do have to restart the modem and new machine.

Re: No web access.
 

The error is "cant find the address, please check the name, and I have done the ipconfig and it reveals my correct IP as is also shown on my working PC.

ravel.

Re: No web access.
 

Two computers shouldn't have the same ip address.
Is the laptop set to obtain ip address automatically?

Re: No web access.
 

Yes I'm aware of that, and when I normally change over from my PC to my own laptop I never need to reboot it but just reboot the cable modem, and it works every time.

My brother's laptop is set to obtain IP and DNS automatically.

Ravel.

Re: No web access.
 

So you connect the laptop to the modem, reboot the modem and the laptop gets the same ip address as your main pc?

That shouldn't happen and I've never seen it happen.
What is that first 5 digits of your ip address?

Re: No web access.
 

remove the network device from device manager, then rescan and let the machine readd the device.

---------- Post added at 16:31 ---------- Previous post was at 16:31 ----------

i presume you are using the correct ethernet cable type to connect directly to the modem?

Re: No web access.
 

The first 5 are 86.1.20 and yes there is a difference between my own PC and the troubled laptop, but every time one of you good guys comes back with an idea, I have to the change the modem output ethernet cable from one to the other , and reboot the modem so I can't to connected test at the same time.

I have now succeeded in doing a ping of the IP addy and it comes up with "32 bytes of data sent" Packets sent =4 received =4 lost =0
round trip time = Min 0ms Max 0ms

Ravel

---------- Post added at 16:46 ---------- Previous post was at 16:44 ----------

I will try your suggestion, and the cable is the same one as used for five years on my own setup, working perfectly.

Ravel.

Re: No web access.
 

You can ping the 86 successfully?

Ping 192.168.100.1
ping 212.58.224.138
ping bbc.co.uk
ping www.google.co.uk

Let us know the results please.

Re: No web access.
 

Hi Bender just thought re your suggestion, I'm looking at "Network Adaptors" in Device Manager and there is no yellow exclamation marks, but reports "The device is working properly"

ravel

---------- Post added at 17:10 ---------- Previous post was at 16:52 ----------

First one 4 sent zero lost min1ms max 2ms
Second one 4 sent zero lost min 15 ms max 34 ms

3 rd and fourth could not be resolved "says "Please check the name and try again"

ravel.

Re: No web access.
 

Try this:

---------- Post added at 17:18 ---------- Previous post was at 17:15 ----------

I'll bet that fails.

Once it has go to your network connections dialogue, and look uner the 'properties' of the TCP/IP component - have a look and see what it says for DNS Servers.

Re: No web access.
 

He has ip and DNS set to automatic.

Try going to start, run, type services.msc, ok it.
You'll get huge list, look for DNS Client.
Double click it make sure start up type is automatic and that the service has started.

Re: No web access.
 

although the device is listed as working properly, removing it and readding it can fix a whole range of issues and reset some settings to default, meaning you basically start with a blank canvas on the device.

Re: No web access.
 

Yes it came up with "No response from server"

The TCP is dotted in append primary specific.........
Append parent.......is ticked

ravel. going for my dinner now be back later thanks.

---------- Post added at 17:47 ---------- Previous post was at 17:32 ----------

Thanks m8 wasn't doubting you, and will still try it
ravel

---------- Post added at 17:53 ---------- Previous post was at 17:47 ----------

Done that "Status" Started "Startup type" Automatic

ravel

---------- Post added at 18:04 ---------- Previous post was at 17:53 ----------

Hi Bender do I select "uninstall" in the sub menu, and where do I scan to replace the file again please.

ravel

Re: No web access.
 

right click on My Computer
Select Manage
Select Device Manager on the left list (under system tools)
on the right, expand Network Adapters
Right click on the network device being used for your Internet connection and select Uninstall
Once removed, go to Action
Select Scan For Hardware Changes
This will reinstall the device

Re: No web access.
 

Thanks Bender I just wanted to make sure, and the job was easy, got rid of the existing one then it scanned and reinstalled it, but this stubborn problem refuses to go away, still the same I'm afraid.

ravel.

Re: No web access.
 

with a windows XP disc inserted in the drive, go to Start > Run and type 'sfc /scannow' without quotations. This will scan and replace any core system files windows thinks may be corrupt. don't worry about your SP version as this will be retained provided the SP install files are on the machine

Re: No web access.
 

Thanks for that and I wanted to know bit more about sfc and went to this site must admit some of the stuff worried me incase I cause more problems.

Oh and btw my own PC runs XP Pro and this laptop has the home version, will my disc still do the job?

ravel

Re: No web access.
 

good question. off the top of my head, I don't know. never tried it, but google will tell you!! ;)

You could also run 'chkdsk /f' and reboot.

start with the basics and work up. you've eliminated the modem / router and the cable. might still be the device though. more than likely just a dodgy file or setting. just a case of eliminating those one by one.

Re: No web access.
 

IP and DNS might be set to Automatic, but I've not seen any evidence that he's actually got any set yet ;)

Do me a favour (just to satisfy my curiosity):

Start > Control Panel > Network Connections
Right-click on your network adaptor
Select 'Status', then the 'Support' tab, then 'Details'

What do you have listed as the DNS servers?

Re: No web access.
 

Rather than take any possible risk with my brothers laptop I ran sfc without a disk hoping it would at least alert me of any required action.

It ran the full long duration test and at the end of the progress bar the applet just went of the screen with no message, and I'm hoping that means it found nothing out of place.

ravel

---------- Post added at 21:36 ---------- Previous post was at 21:27 ----------

Hello Rob M I have checked what you asked, and there were two lines of DNS
First 194.168.4. ... and second 194.168.8. ...

ravel

Re: No web access.
 

sfc /scannow will need the disc as it needs the i386 folder to restore original files. you'll do no harm. :)

Re: No web access.
 

Thanks again Bender I will have a go after lunch, and actually with all the test info from you guys which I 've carried out there can't be much left to try so maybe sfc /scannow will do the trick.

Regards ravel.

Re: No web access.
 

Firstly at the end of this, what has been for me highly informative and useful thread, I would like to thank all the forum members involved, but especialy Bender who gave me the the solution to my four day problem.

I ran the sfc with Windows XP Pro disc, and after rebooting there was a message at top screen which had never been there before saying "Please Wait".

When the boot was complete I experienced that magic moment when the out side internet world came into my brothers laptop, many thanks for your help Bender.

Best Regards ravel.

Re: No web access.
 

Very glad to hear you're sorted and very well done to Bender for the solution.

Re: No web access.
 

you're welcome.

Re: No web access.
 

Thing is - if it was a corrupted file, do you have more of an underlying problem - ie - imminent hard disk failure?

Re: No web access.
 

could easily download and run a disk stressing tool and find out. there are many free bootable ones out there that run outside of windows if you're worried that disk failure might be on the cards.

Re: No web access.
 

Thanks LSainsbury for your above caution, and Bender I will do as you suggest, again appreciated.

Regards ravel

Re: No web access.
 

That's why I dislike SMART technology. It silently allows your hard drive to fail until it is unusable. Only then do you know there is a problem. SMART my arse. The whole point of it was to alert users, not silently copy data from failing sectors to good sectors until everything goes pete tong.

Re: No web access.
 

Bender has been nominated by Rob M for one of these.

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