Weird V-Box Problem
 

Hi I was wondering if anyone could help me.

For the past few days everytime I plug my v-box in first thing in the morning the three symbols on the front of the box (standby, modem & remote) flash like a strobe light for around 5-10 minutes before the box actually gets to the Virgin logo and from then on it's fine for the rest of the day.

Whilst the box is flashing it makes a popping sound when the TV is on the scart selected for the v-box.

Should I be concerned about this?

Re: Weird V-Box Problem
 

From your second sentence, it appears you unplug the box each night - can you confirm this?

Re: Weird V-Box Problem
 

Yes that's right. I've unplugged it every single night for the past 3/4 years and this is the first time i've ever had a problem.

Re: Weird V-Box Problem
 

Sounds like it is dying. You have three choices. 1) Leave it on. 2) Report it to VM. 3) Put up with it.

Re: Weird V-Box Problem
 

Do as spiderplant says and report it.
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Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
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Re: Weird V-Box Problem
 

Thank you for the advice guys I didn’t realise it would be serious enough that I would have to contact Virgin.

Is there a specific time to contact them over the phone so I won’t be put through to a foreign call centre? Just I struggle to understand people on the phone as it is without adding other accents into it.

Thanks again for the help.

Re: Weird V-Box Problem
 

You could report it on the virginmedia.support.tv newsgroup.

Re: Weird V-Box Problem
 

I would ring during the day, how to set up newsgroups link below.

Tech Support via Newsgroups.
virginmedia.support.tv newsgroup is the one that you want to use and here is the set up link http://www.virginmedia.com/customers...setting-up.php

Re: Weird V-Box Problem
 

im having real problems with my tv drive box. recordings wont delete, auto change doesnt work when i set reminders + im having to reboot the box constantly.

its drivin me mental.

its v+ by the way.

Re: Weird V-Box Problem
 

Ring VM.

Re: Weird V-Box Problem
 

i would do but with it probably being a fault i know i'll get put throught to india + thats just a waste of time in my opinion as both customer e.g. myself + person on the other end more often than not fail to understand each other because of the language barrier.

Re: Weird V-Box Problem
 

Then you probably have no choice but to put up with it until it fails completely, and then phone VM.

Re: Weird V-Box Problem
 

in sayin that though, i have tended 2 find that if u phone early in the mornin say between 9 + 10, more often than not you get a british voice on the other end of the phone so i might try that.

Re: Weird V-Box Problem
 

Virgin UK call centres are available from 0800 to 2000 Monday to Saturday.

Re: Weird V-Box Problem
 

Virgin UK call centres are available from 0800 to 2000 Monday to Saturday

well if thats the case why then do we get put through to india all the time + also what is the number for these virgin uk call centres.

thx.

Re: Weird V-Box Problem
 

For help with your TV or Phone and for Internet Technical Support:

Call Product Support/Faults on 151 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.


Customer Services

Call 150 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.

Just the usual numbers.

Re: Weird V-Box Problem
 

ah those numbers i c. yeah thats what i do, more often than not its a fault + i dial 151 + end up bein put through 2 india.

i can count on 1 hand the number of times i get a british voice when i get through to faults.

Re: Weird V-Box Problem
 

Maybe it's the time you call? I presume the Indian call centre is used as a overflow once the UK call centres are full? I usually ring about 2-3pm and usually speak to a British person.

Re: Weird V-Box Problem
 

They'll probably tell you to reformat the hard drive. You'll lose all recordings so you might want to try archiving any recordings you don't want to lose before that.

If you decide to go ahead with the reformat, this is how you do it. You need to do all this using the remote, not the front panel buttons.
1) Press the Home button.
2) Press and hold the Play/Pause button until the display says E-00.
3) Press the V+ or TVDrive button. The display will say E-01.
4) Press the ch- button 4 times. The display will say 'hdd4'.
5) The V+ will then begin the reformat, and the display will say 'rft'. This may take up to 5 minutes. Afterwards the V+ will reboot normally.

If you get in a muddle when pressing the buttons, press RESET, let the box reboot, then try again.

:p:

Re: Weird V-Box Problem
 

thx harmitage :)

Re: Weird V-Box Problem
 

Just thought i'd update on my situation, I contacted vm and they said they couldn't send anyone out and I was to wait a few days before calling back to try again but since then I haven't had the problem with my box and it's sorted itself out.