@ blueyonder down again
 

it is getting beyond a joke.i received a couple of emails this morning,just rubbish,but not the important ones i should have got yesterday.asked for one to be sent again,nothing,checked the virgin site and, suprise suprise, its down nationally again.i know that things go wrong but it is so annoying when they say that the problem has been fixed when it has`nt.

Re: @ blueyonder down again
 

Got a link to where it says its down again. ?

Its ok got it.

Re: @ blueyonder down again
 

I am receiving mail OK, the is a possibility that during the power outage that mails may have been lost and that is beyond their control.

Re: @ blueyonder down again
 

Emails should trickle through, unless the sender's email provider doesn't use standard redelivery standards.

Re: @ blueyonder down again
 

i using a blueyonder account and from yesterday i had no email working at all i can send email but dont seen to be recieving it properly, i have bought a couple of things online today and have had no emails back also tryed to send a email to myself and havent recieved it yet im guessing this is a nationwide problem with blueyonder accounts?

Edit: strange when i send mail to myself i am now recieving ok,but i have orderd a few things from OCUK today i havent had any confirmation emails back and they are very prompt always something is still wrong maybe the emails im expecting have been lost for good

Re: @ blueyonder down again
 

Check your account and email the vendor to confirm that the sale has gone through.

Re: @ blueyonder down again
 

the sale has gone through checked and rang up vendor hours ago to get my consigment details that i havent recieved via email !!! i have never had any probs with ocuk ever when it comes to confirmation emails of orders this is a problem with virgin not my machine or vendors
i am waiting for several emails from differnet vendors and ppl etc it cant be all there machines

Re: @ blueyonder down again
 

When did you make your purchase because if it crossed with the National Grid surge that knocked out Virgin then they possibly may have been lost.

Re: @ blueyonder down again
 

about 1.30 this afternoon i am slowly getting emails every 10-15 or so but not the important ones

Re: @ blueyonder down again
 

Well that is more than 24hrs later, might be an idea to give them a ring.

Re: @ blueyonder down again
 

no i have rang up today about 3.30 my order is ok and been sent!!! i ordered the product at 1.30 this afternoon not sure what u mean to be honest
the problem is virgin not the ppl and vendors i have ordered from, my orders are all complete and have been sent just havent recieved the emails!! im only now getting emails now and again that i was susposed to get yesterday
i know this as friends have sent me messages yesterday and im now getting them one by one now gradually

Re: @ blueyonder down again
 

This lot:D

----------------------------------------------------------------------------
Tech Support is open 24/7 on the numbers below.

For help with your TV or Phone and for Broadband Technical Support:

Call Product Support/Faults on 151 option 3 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.
---------------------------------------------------------------------------

Re: @ blueyonder down again
 

youve lost me completly obvioulsy something has made you laugh not sure what the hell you are on about
and to be honest and cant be bothered to explain myself anymore, i aprechaite that you taken the time to try and help me on this matter
so thanks

Re: @ blueyonder down again
 

You have got problems receiving email from your @blueyonder.co.uk account I presumed so call up the Tech Support team to get them to check if the are any issues with your email, if you use another email client then check with them.

Re: @ blueyonder down again
 

i have checked on the VM service status and this problem with blueyonder is nationwide i came on CF to see if anybody else is having issues or if its been fixed.
to be honest im not prepared to ring up CS as im sick to death of speaking to a call centre in india where nobody can understand a word of english and the technical knowledge is poor .but thats a different issue so we wont start on that one as i said earlier thanks a lot for your help very much apprechiated

Re: @ blueyonder down again
 

The are 3 UK call Centres, Swansea, Liverpool and Airdrie for Technical Support, ring during the day if possible.

Re: @ blueyonder down again
 

If you ring Tech Support or Quickstart, can you request to be transferred to a UK call centre?

Re: @ blueyonder down again
 

Best through Customer Relations.

Re: @ blueyonder down again
 

I don't understand, can you elaborate? Everytime I've rung up, I've been put through to an Indian call centre, and I have trouble understanding what they're saying 50% of the time. I don't with UK call centres (different services).

EDIT: Apologies for de-railing the thread.

Re: @ blueyonder down again
 

Was it just your emails down? I lost the entire internet yesterday. Not sure how long for because after 2 hours I had to give up and go to a friends house to use his internet. I tried calling them and it took over an hour to get through to them because their line was blocked with a high volume of calls. When I got through she said there was some kind of nationwide fault.

Re: @ blueyonder down again
 

I have email problems still after 72 hours! Some test emails are not hitting my blueyonder pop box. But my old Nildram account is still receiving same test emails. I have missing emails as well now as the senders have confirmed by phone they sent them but they have not arrived.

This is very poor who does one contact to get the quickest response?

Re: @ blueyonder down again
 

A post in the e-mail support newsgroups

"I have been advised that most of the backlog is now cleared and should be
completely resolved by this evening."

Re: @ blueyonder down again
 

still the same problems.switched on this am ,emails from yesterday waiting.ones sent to me this am are not getting through.it looks as though thre is something slowing the system down,but some emails have vanished totally.

Re: @ blueyonder down again
 

im having the exact same problem still now