Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

Have you called customer support? I had a problem a month back and had an engineer out the next day. Got a replacement V+ box and he updated something in the cabinet - perfect PQ since. :)

Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

Well I phoned Customer Service today and they say they are having all sorts of problems.

I did find this link which might be useful to people.

It didn't look like there were any issues in any region close to me - but then I found this page - still nothing relating to my area.

http://status-cable.virginmedia.com/...dailyupdate.do

Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

I've had same problem last year and it has returned in last few days

It seems to affect all BBC channels only (excepet BBCHD) - and it only happens during peak-viewing time 6-10 ish - so be prepared for it's return

I tried to call VM last night on 150 & 151 but they were both maxxed-out and not answering calls

I think it's something to do with the box outside (when they fixed it first time)

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Re: Lousy Picture and Sound
 

Its all a bit weird!!

Since Thursday late afternoon its been fine!!

The engineer checked the signal yesterday and said it was good although he did say that he has had a lot of people saying the same thing.

I mentioned that it could be weather related if it wasn't cable ... and he said that some elements still come INTO Virgin via cable and the cold weather does seem to affect them until the cables get used to the cold!!!

That actually did make some sense - because our cold weather this year changed very quickly rather than gently getting cooler!!

Who knows!!???

Next winter I hope I remember this!!!!

(Also .... I hope its not a weather related problem otherwise we won't be happy Virgin customers if we can't watch what we want to when we want to!!!!)

What did they do to your box ???

Re: Lousy Picture and Sound
 

spoke to a bloke in services (India) - he asked me few questions about it and it was fine after that - nobody came out so either 'he twiddled' it remotely or it was a coincidence

.

thought that was the end of it but it's back again

apparently VM had some outage problems about 2 weeks ago (when my problems recurred) so it may be related

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Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

It may have been coincidentally fixed by network maintenance, but there's nothing the CSRs themselves can do to fix picture breakup.

What town are you in FairyFairy?

Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

I called 151 and they're going to come and have a look on Monday

Of course the picture will be perfect when they're here - it wont break down until he's just left :)

Re: Lousy Picture and Sound
 

Hello all

I have a similar problem but not on BBC channels

LU area V+ box (not sure if its just V+ problem though)

For about a week i've had intermittent picture and sound break up on GOLD+1 and Eurosport 2 (not sure if any others)

Picture break up looks like a line across some of the tv and pixels break up

Sound cuts out quickly and thne on again...cuts out for about 1/2 second at a time...

Anyone else???

My box?

I have a V+ box in two rooms... its happening on one but not the other...

Time for a call out??

Re: Lousy Picture and Sound
 

Yes, time for a call-out, but it's still more likely to be a signal problem than a faulty V+.

---------- Post added at 19:41 ---------- Previous post was at 19:37 ----------

I can't see any area problems in Northampton. Get on the phone again if the problem comes back. (Yes, it might be weather-related)

Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

Cheers for that... will it be a signal problem even if its not showing up on the other V+ box?

I did an experiment and recorded the same channel on both boxes... on the same programme at the same point the fault was on one and not on the other...

Re: Lousy Picture and Sound
 

I had the same problem a couple of weeks ago, quite bad pixillation and sound dropping in and out, anyway rang VM and they sent an engineer out, that day!! great service.
Luckily the pixillation was occurring while the engineer was there, so he tested the signal strength from the green box, that was fine, the problem apparently was that I was losing signal strength between the outside drop-box and the connection inside the house.
Anyway long story short the guy replaced the white cable between said boxes and the problem was sorted...a truly great bit of customer service.:)

Re: Lousy Picture and Sound
 

Cheers buddy...will ring Monday Morning...

I have V+ the channels with the problem so they can easily see whats going on EVEN if it doesnt happen when they are here...

On a sepertae note i have always had great service from NTL/Virgin the ahndful of times i have needed to call them out.. :tu:

Re: Lousy Picture and Sound
 

Very interestingly ... because I was bored .. I went to check the Service Status Daily Update on Virgin and found

832632

Updated


NN* ( Northampton )- Loss of Digital TV


Digital TV


02/11/2008 15:59

Re: Lousy Picture and Sound
 

FYI

VM called - put a meter on my V+ - signal was very, very low

guy said that if you have low signal, the BBC channels are always the first to drop out

he tweaked me up a notch on the box outside (my BBC channels are back to superb)

took him less than 10 minute including going outside

he even left he mobile number incase it needs a bit more tweaking

so crank it all the way up i here you cry - he said that could interfere with my b/band

very pleased i be :)

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Re: Lousy Picture and Sound
 

Re: Lousy Picture and Sound
 

I had to have a new V+ box installed yesterday to sort out picture breakup BUT the hard drive is now ticking like a clock and it's driving me nuts!

Is this normal???

Could i get away with asking for a new one?

Cheers :)