It's just unfair.....
 

.....that im apparently on 10meg but during the day i've NEVER received over 4.8 download speed, and between 6-11 on an evening i'm lucky to get 2meg... It's hard going to browse sites during peak time, and IMO it should not be hard loading pages when i'm paying for 10mb...

I don't even download anything, or if i do it's rare.

I was upgraded without even knowing, when i was on 4mb my speed was consistently 4mb no matter what time of day it was...

Why do i have to pay the same as someone who is getting the full speed? I'm not even getting half!

Re: It's just unfair.....
 

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Post what modem you have and your power levels from your config pages of your modem. The should be a sticker on the bottom saying what model.

Open a browser and in the address bar put or click the link > http://192.168.100.1/ the password and username are both root if required.

What I want you to post is the Downstream power levels including the SNR and the Upstream power levels for me thanks.

DO NOT POST YOUR MAC ADDRESS OR SERIAL NUMBER

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Re: It's just unfair.....
 

Yay thanks for the reply :D

The modem is a ntl 250

And the config says this

---------- Post added at 11:53 ---------- Previous post was at 11:52 ----------

Ooops sorry, upstream is this

---------- Post added at 12:01 ---------- Previous post was at 11:53 ----------

:afire::sniper::banghead:

Re: It's just unfair.....
 

The modem the power levels and SNR are normal apart from your speedtest, so possibly your uBR is oversubscribed but I would recommend you to call in as the may another issue somewhere else.

Re: It's just unfair.....
 

Thanks for the help, although i will have trouble phoning them :erm: See my other thread :LOL:

Re: It's just unfair.....
 

Funny! I would have said "hammer" first off! :D

Re: It's just unfair.....
 

are you using a router or connected directly to the modem?

Re: It's just unfair.....
 

I'm using a router, Netgear... The speed is the same with or without it though

Re: It's just unfair.....
 

Vote with your feet. Get a proper ISP. Sorry - not a lot I can say. VM are full of BS. End of. All talk, no action.

Re: It's just unfair.....
 

Pia, assuming you're running XP, try running TCPoptimizer It tweaks some windows settings. It may not make any difference, but it can occasionally make a massive difference. Obviously, it won't solve congestion issues, but it may improve your daytime speeds.

Re: It's just unfair.....
 

If you don't use 4Mb then downgrade as just for browsing 2Mb is more than fine and then you at least save yourself £7 a month

Re: It's just unfair.....
 

Oversubscription :(

Re: It's just unfair.....
 

Well my problem is that 2mb doesn't appear to be good enough for browsing for me. In the day i can watch a youtube vid no problem, at peak times i have to pause it until it's loaded it's so slow!

That's just one example of course, i experience this across all websites.

I was on 4mb and didn't even know i'd been upgraded until i realised how much slower it was and was browsing CF and it crossed my mind it could be traffic shaping so i checked the max speed...

So in short, you're right i should probably downgrade back to 4mb (if that's even possible now?) but it's not right that i shouold downgrade to get more speed.:td:

Re: It's just unfair.....
 

Your on a fairly new part of the network that was set-up by comcast quite late in the cable market so should be in good nick. Ntl Teesside where pretty good at what they did. I did leave there over 5 years ago and I'm fairly certain that not a great deal of investment in the network has happened since.

Shame really because you used to have a fairly clued up faults team based in Stockton that would have sorted things out for you before everything was outsourced.

Re: It's just unfair.....
 

There were lots of well trained staff about NTL and blueyonder but bean counters took charge and network care took a back place. I had similar problems on my 4meg package so downgraded to two might aswell since i had less than 512k at peak. Moved to ADSL and seem to have steady 5meg any time and if the central I am on does get congested I can drop PPP and change central to one less busy. Was the best mover I have ever done. According to BT when I moved back to them my line should have been no more than 3.5 meg yet I get a good 6400kbps sync or higher. What I cannot stress more is you need a good quality router and filter faceplate at master socket... I left VM due to constant changing date for them upgrading the UBR plus regular internet denied and phorm was the last straw...

Re: It's just unfair.....
 

I know you shouldnt have too, however 4Mb is no longer avaiable its either 2Mb,10Mb or 20Mb

Re: It's just unfair.....
 

Pia, unfortunately it's probably slow because of all the other people on 10Mbit meaning there's not enough of the bandwidth to go around.

If you can persuade all of them to also downgrade back to 4Mbit you might be ok but downgrading yourself won't achieve anything beyond saving you a few quid :(