Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   Have you been STMd incorrectly? (https://www.cableforum.uk/board/showthread.php?t=33639851)

Gary L 12-10-2008 17:12
Have you been STMd incorrectly?
 
How about a poll to see how many have been STMd incorrectly?
it would be good if you could give reasons how you know you were, such as 5 mins after STM is supposed to start.

I understand that there may be busy times and slow speeds are a result of that. but support are confirming that it isn't a general slowdown but that the modem is being moderated.

here's 2 recent ones I've just read.

You modem has been placed under moderation.

Then could you please unmoderate it, i have not been uploading & it is
impossible for me to download 500mb in 12 minutes.

Hello could you tell me if I have been STM'd? If I have then I believe it is incoorect since I have not triggered any down or upload limit.

Yes your modem has been moderated.

whydoIneedatech 12-10-2008 17:31
Re: Have you been STMd incorrectly?
 
Not been STMed since February and I do download whenever I feel like, not at set times.

andrewcfl 12-10-2008 17:46
Re: Have you been STMd incorrectly?
 
How does one find out if they're being STM'd anyway? :(

whydoIneedatech 12-10-2008 17:50
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by andrewcfl (Post 34652653)
How does one find out if they're being STM'd anyway? :(
I am on 20mb and I would notice a 15mb drop in my speed.

andrewcfl 12-10-2008 17:56
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by whydoIneedatech (Post 34652658)
I am on 20mb and I would notice a 15mb drop in my speed.
Even so, could be caused by a variety of things. See my thread "Getting some really strange speeds, not sure if STM or not. " for example.

If I were to contact virgin who would I call and what would I need to tell them for them to confirm whether or not I am being STM'd?

Jelly 12-10-2008 18:01
Re: Have you been STMd incorrectly?
 
I find that if I do the Cableforum Speed Test at the top, it'll either give me 10MB or 2.5MB. The latter means I've been STMd.

moaningmags 12-10-2008 19:36
Re: Have you been STMd incorrectly?
 
As far as I'm aware, I've been STM'd once. It was correct due to my other half trying to download a game demo and figured he'd get 2 and see which one he got faster.
I frequently check for STM, mainly cos I'm nosy.

Axegrinder 12-10-2008 20:07
Re: Have you been STMd incorrectly?
 
Yes alot, but not because of me though, my mum and my sister use iPlayer, 4oD and ITV catchup alot. :grind:

kpanchev 12-10-2008 20:18
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Axegrinder (Post 34652752)
Yes alot, but not because of me though, my mum and my sister use iPlayer, 4oD and ITV catchup alot. :grind:
This is not an incorrect STM, it is just incorrect calculation from your end. Incorrect STM would be if you had your PC switched off throughout the day, you switch it on at 9 pm and find out that your speed is crippled...

frogstamper 12-10-2008 20:54
Re: Have you been STMd incorrectly?
 
I haven't been stm'd for quite a while now, I manage to work around it, but I wonder how many people mistakenly blame being stm'd when their service is slow for other reasons?

Gary L 12-10-2008 21:28
Re: Have you been STMd incorrectly?
 
Results are looking good people. we won't count the NO's because you're supposed to be STMd anyway. I just put that option incase someone said that it was missing.

Support are saying that the fix for the fault under Ticket F000758521 that is causing people to be STMd when they shouldn't be, needs to be extensively tested before they apply it. I suppose they will have to extensively test it like they extensively tested the original code before they applied that one on the network.

Quote:
We will be deploying the IOS sometime in the future but prior to that it would require extensive testing before it can go live.

As I mentioned in your other post we are aware of some problems with the STM code in Cisco's IOS which causes it to incorrectly trigger at times.
We are advised that this is fixed in the new version of IOS, however this is
something that we can't just rollout for obvious reasons.
This will be going through testing and once the network guys are happy with everything they will roll that out on the uBRs.
As for a timeframe on this I couldn't even begin to hazard a guess at the moment.

Axegrinder 12-10-2008 21:58
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by kpanchev (Post 34652764)
This is not an incorrect STM, it is just incorrect calculation from your end. Incorrect STM would be if you had your PC switched off throughout the day, you switch it on at 9 pm and find out that your speed is crippled...

Oops silly me for not reading the topic title :dunce:

homealone 12-10-2008 22:08
Re: Have you been STMd incorrectly?
 
I have been subject to STM, but it has never been incorrectly applied, so voted 'no'

whydoIneedatech 12-10-2008 22:09
Re: Have you been STMd incorrectly?
 
the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger.

It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.

Fatec 12-10-2008 22:26
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by whydoIneedatech (Post 34652856)
the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger.

It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.
Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they ;)

whydoIneedatech 12-10-2008 22:31
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Fatec (Post 34652863)
Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they ;)
Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.;)

Gary L 12-10-2008 22:50
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Fatec (Post 34652863)
Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they ;)
I was going to say that! :)

Fatec 12-10-2008 22:50
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by whydoIneedatech (Post 34652865)
Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.;)
Which is fine...if you manage to get through to a rep who actually listens and cares, problem is..a hell of alot dont and will just send a tech out ;)

Gary L 12-10-2008 22:51
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by whydoIneedatech (Post 34652865)
Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.;)
How many times have people phoned up for you to tell them they have been STMd, and then they say what's STM?

xspeedyx 12-10-2008 23:22
Re: Have you been STMd incorrectly?
 
Thats strange the amount of people that complain about faults NOT sending out techs

Gary L 13-10-2008 11:04
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by darthlinux (Post 34652893)
Thats strange the amount of people that complain about faults NOT sending out techs
It wasn't that long ago when they were reluctant to send a tech out to you, and even advised you that if there wasn't a fault you would be charged. (or was that BT?)

now they just send a tech out for almost anything you phone up about.

Chris 13-10-2008 11:14
Re: Have you been STMd incorrectly?
 
Well, I have started using BitTorrent as an alternative to the BBC iPlayer, because the BBC *still* hasn't released an iPlayer P2P client for Mac and their streaming service is a joke.

So, the amount of data I download on my connection has shot up in the past few months. However, I'm on the Virgin.net ADSL service and I've not managed to find any information about what sort of traffic management or shaping they may perform on ADSL. I have therefore voted 'I wouldn't know'.

Does anyone know ... ?

Gary L 13-10-2008 11:22
Re: Have you been STMd incorrectly?
 
Quote:
STM has an extremely low fault rate, far less that any other technology in use on our network and it's benefits have allowed us to offer 4-10mpbs upgrades across the customer base.
I think he's confirming that the reason for STM is so that they can enroll more customers.

Quote:
Those who have been effected by incorrect triggers are few and far between but we will always raise them as soon as they are reported and get their profiles reset back to full throughput.
Quote:
We are unable to "unmoderate" you and we are also unable to tell how much you have downloaded or uploaded until 8am the following day.
Difference of opinion there. if you are STMd incorrectly you have to wait till it's over and it will be removed itself anyway. there is no resetting back to full throughput by support at all.

---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------

Quote:
Originally Posted by Chris (Post 34653039)
Does anyone know ... ?
Doesn't ADSL side of Virgin limit you to 80kbps for a few days if you hit a set limit?

Chris 13-10-2008 11:25
Re: Have you been STMd incorrectly?
 
I don't know - but seeing as ADSLmax on line only runs at a max. of about 2meg I quite possibly wouldn't notice if I got limited to 80kbps ....

Gary L 13-10-2008 11:33
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Chris (Post 34653059)
I don't know - but seeing as ADSLmax on line only runs at a max. of about 2meg I quite possibly wouldn't notice if I got limited to 80kbps ....

Quote:
For the small number of customers who constantly download excessive amounts of data (around 2% of our customers), our traffic management solution will temporarily set download speeds to no lower than 80Kbit/s. This limit is applied daily, 4pm until midnight, for one week.

Even for the small number of customers whose service is traffic-managed there is a limited impact. At 80Kbit/s a customer has full use of their browsing and email capability, and can still download around 8 music tracks in an hour.
80kbit/s is just a little faster than dial up in the olden days.

http://www.virgin.net/helpme/broadba...s_traffic.html

Chris 13-10-2008 11:38
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Gary L (Post 34653073)
80kbit/s is just a little faster than dial up in the olden days.

http://www.virgin.net/helpme/broadba...s_traffic.html
80kbps is 640K, which is still faster than the first ever broadband service I had, which was 512K. ;)

dilli-theclaw 13-10-2008 11:46
Re: Have you been STMd incorrectly?
 
My ADSLmax virgin net runs at about 6mb when I'm not being stm'd,


I do find my line stm'd constantly between 6 and midnight. But then that's due to the amount I download so in my case it is being applied properly.

What I dont' like is the application throttling.

I have to keep playing with my newsgroup readers' port setting to get my full speed.

Gary L 13-10-2008 11:48
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Chris (Post 34653077)
80kbps is 640K, which is still faster than the first ever broadband service I had, which was 512K. ;)
Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s :)

80kbit/s is just a little faster than dial up in the olden days.

Chris 13-10-2008 11:59
Re: Have you been STMd incorrectly?
 
Getting bits and bytes confused - the page you linked to is talking about kilobytes, not bits. Honestly, they are not slowing people down to dial-up speeds. ;)

Gary L 13-10-2008 12:06
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Chris (Post 34653089)
Getting bits and bytes confused - the page you linked to is talking about kilobytes, not bits. Honestly, they are not slowing people down to dial-up speeds. ;)
No, it's true read it.
If it's wrong then by your reckoning 512kbit/s is 3Mb :)

Quote:
To ensure that all customers receive the appropriate level of service at peak times we will limit customers who have downloaded an excessive amount of data during a one hour period of the peak time frame. These customers will be limited on a one off basis to 512Kbit/s for the remainder of the peak period for that day. The peak period is from 4pm to midnight during the week and 10am till midnight at the weekend.

For the small number of customers who constantly download excessive amounts of data (around 2% of our customers), our traffic management solution will temporarily set download speeds to no lower than 80Kbit/s. This limit is applied daily, 4pm until midnight, for one week. In the same week during off-peak periods our traffic management solution will automatically reset download speeds back to their full speed and no traffic management will be applied.

Chris 13-10-2008 12:12
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Gary L (Post 34653094)
No, it's true read it.
If it's wrong then by your reckoning 512kbit/s is 3Mb :)
Yes, my multiplication above was wrong, but then you are also misreading the words you have bolded. They use a capital letter for K, which denotest that they mean bytes, not bits.

A 56 kilobit modem would be expected to achieve a speed of about 7 kilobytes per second.

Gary L 13-10-2008 12:18
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Chris (Post 34653097)
Yes, my multiplication above was wrong, but then you are also misreading the words you have bolded. They use a capital letter for K, which denotest that they mean bytes, not bits.

A 56 kilobit modem would be expected to achieve a speed of about 7 kilobytes per second.

So when they say 512 is that 0.5Mb (512k) ?
if it is then what is 80?
about 11 dial up modems.
if you were on the 8Mb that would be about 1168 dial up modems.
they take 1157 dial up modems off you, which makes it just a little bit faster then the olden days dial up modem :D

Ignitionnet 13-10-2008 13:06
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Chris (Post 34653097)
Yes, my multiplication above was wrong, but then you are also misreading the words you have bolded. They use a capital letter for K, which denotest that they mean bytes, not bits.

A 56 kilobit modem would be expected to achieve a speed of about 7 kilobytes per second.
Capital K doesn't mean anything for what's after it, you're thinking of a capital or small B, one meaning bits the other bytes.

They wrote bits, and meant bits. Check Thinkbroadband's Virgin Media ADSL forum for more information from customers who've been hit by the higher strength throttling and are reporting 10kB/s (kiloBytes) download speeds - some even lower.

---------- Post added at 13:06 ---------- Previous post was at 13:03 ----------

Quote:
Originally Posted by Chris (Post 34653077)
80kbps is 640K, which is still faster than the first ever broadband service I had, which was 512K. ;)
80kbps is 80kbps - are you referring to 80kBps? ;)

Back to the point, top 2% are considerably throttled, as low as 80kbit/s for a week, top 5% (I think) in any one hour during peak times go to 512kbit until midnight.

I have no idea what those thresholds would be to break either of those boundaries, even approximately. http://www.consumeractiongroup.co.uk...ml#post1552513 suggests that 5.9GB in a week is likely within the top 5%.

xspeedyx 13-10-2008 14:03
Re: Have you been STMd incorrectly?
 
That is really bad

Gary L 13-10-2008 14:54
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by darthlinux (Post 34653170)
That is really bad
Can I ask that you try and quote what you're replying to? it could be something that was said 5 posts ago. I can't tell :)

xspeedyx 13-10-2008 14:59
Re: Have you been STMd incorrectly?
 
look at the post above mine

Gary L 13-10-2008 15:03
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by darthlinux (Post 34653204)
look at the post above mine
Yes but sometimes someone could have posted in the time it took yours to appear. so then the post above yours wouldn't be the one you were replying to.

Nevermind. carry on :D

Pete2 13-10-2008 19:30
Re: Have you been STMd incorrectly?
 
So what's the difference between having your modem 'moderated' and STM then?..

Gary L 13-10-2008 20:11
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Pete2 (Post 34653348)
So what's the difference between having your modem 'moderated' and STM then?..
Nothing. moderated is just a posh word for it being STMd.

Pete2 13-10-2008 20:29
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Gary L (Post 34653386)
Nothing. moderated is just a posh word for it being STMd.
Oh right. Sounded a bit more personal than STM ;)

cook1984 13-10-2008 23:28
Re: Have you been STMd incorrectly?
 
I guess it sounds better than "throttled"...

The whole network is a joke these days. In the evenings I can't even watch YouTube videos, STM'ed or not.

Pete2 14-10-2008 08:01
Re: Have you been STMd incorrectly?
 
Quote:
Originally Posted by Jelly (Post 34652664)
I find that if I do the Cableforum Speed Test at the top, it'll either give me 10MB or 2.5MB. The latter means I've been STMd.
Interesting. Whenever I use that speed test it's always around this..

Tue, 14 Oct 2008 06:52:58 GMT

Test 1: 1024K took 1248 ms = 820.5 KB/sec, approx 6761 Kbps, 6.6 Mbps
Test 2: 1024K took 1406 ms = 728.3 KB/sec, approx 6001 Kbps, 5.86 Mbps
Test 3: 1024K took 1369 ms = 748 KB/sec, approx 6164 Kbps, 6.02 Mbps
Test 4: 2048K took 2828 ms = 724.2 KB/sec, approx 5967 Kbps, 5.83 Mbps

Overall Average Speed = approx 6223 Kbps, 6.08 Mbps

I find this speed test gives me the lowest results out of them all :confused:

xspeedyx 14-10-2008 13:07
Re: Have you been STMd incorrectly?
 
I have only been stm'd once out of hours however when I am stm'd my speed is fixed and stays at 5Mb


All times are GMT. The time now is 09:03.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum