Virgin Media dont support Outlook
 

I have used Outlook (2003 SP3) for a month now. It integrates well with activesync and my smartphone etc. I like the advanced features (searches and .pst files etc)
I have just had a problem that MS say is down to my ISP - Virgin Media.
I called the help team and they say they dont support Outlook - It must be the most popular email client in the world ......
They say use web mail !!!! ( How crap!!!!)
I have made an official complaint but have not received any replies....

Any suggestions... PS after starting Outlook again the stuck email(s) in the outbox eventually get sent. its something to do with SSL and the port that they use for SMTP
cheers - Duncan
comments welcome !
(I've been with them for over 10 years now and are really getting fed up with their attitude)

Re: Virgin Media dont support Outlook
 

Outlook is generally seen as a business application which I would imagine the business team support but since you are I am guessing a residential customer they will be expecting you to use Outlook Express/Windows Mail depending on your windows version. As far as I know SSL isn't supported?

Re: Virgin Media dont support Outlook
 

yes I am a residentail customer, Outlook came with my MS Office CD...
and I want to use it . much better than Outlook Express....
I still think that they need to have a rethink
I was going to use them professionally for businesses I consult with but now I'm not so sure ... best bet to stick with BT !
any comments - Duncan

Re: Virgin Media dont support Outlook
 

You used to be able to add a pop3 account to Outlook. I certainly did in Office 2000 when I still used Windows...

Re: Virgin Media dont support Outlook
 

Virgin Media and their business arm NTL:Telewest are different companies under the same banner and I think you'd find they'd support Outlook.

Re: Virgin Media dont support Outlook
 

yes its set up for POP3 at NTL/Virgin Media I just get an occasional error relating to my ISP....

Re: Virgin Media dont support Outlook
 

We only support Outlook Express, Windows Mail, Mac Mail email clients as Outlook is as previously stated is mainly a business product.

I get round this when a customer calls in with Outlook by finding out if they have one of the other supported email clients on their computer.

I then help then set up say OE, get it up and running and then advise them to import the settings into Outlook, works in most cases.

----------------------------------------------


pop3 setup for NTL and TELEWEST

Below are 2 step by step guides

NTL
@ntlworld.com settings guide

http://www.virginmedia.com/help/supp...ngs_oe_xp.html

Telewest
@blueyonder.co.uk settings guide

http://help2.virginmedia.com/help/ge...upinstructions

This should help.

Re: Virgin Media dont support Outlook
 

What is the exact error message?

Re: Virgin Media dont support Outlook
 

Thats exactly what I did... the Outlook setup wizard took care of all things and set it up.
If I get the error again I'll post it here... MS still say its down to the ISP...!

Re: Virgin Media dont support Outlook
 

Try these Outlook setup links.

http://products.secureserver.net/ema...il_outlook.htm

http://www1.umn.edu/adcs/guides/email/winoutlook2003/

Re: Virgin Media dont support Outlook
 

Outlook worked fine for me for years with a blueyonder.co.uk address. :shrug:

Re: Virgin Media dont support Outlook
 

Make sure you havent enabled SSL or anything along those lines

Re: Virgin Media dont support Outlook
 

outlook has never been supported by VM/ntl, iremeber the days when outlook express wasnt even supported, you are free to use it but you would not get help from the support lines

i take it from your post it is an issue sending emails rather than receiving them?

Re: Virgin Media dont support Outlook
 

That looks fine... Uses a different port no. for SMTP ... Other forums have suggested try 587 ? from memory

As I said it works 95% of the time and occasionally I get a stuck email in my outbox

Re: Virgin Media dont support Outlook
 

pop3 is 110

smtp is 25

on a Virgin Media connection

Re: Virgin Media dont support Outlook
 

unless by the sounds of it, he is trying to use SSL

Re: Virgin Media dont support Outlook
 

yes its sending emails - works 95% of the time - I dint use SSL

Re: Virgin Media dont support Outlook
 

Webmail for people like yourself and many others is just their as backup.

Re: Virgin Media dont support Outlook
 

ok because you mentioned SSL in your op

Re: Virgin Media dont support Outlook
 

Other way around, lol.

SMTP: Port 25
POP: Port 110

Re: Virgin Media dont support Outlook
 

Quite right, I think I am a bit tired.:LOL:

Re: Virgin Media dont support Outlook
 

yes I use it at remote locations to check on emails....
I mainly use my smartphone (WM6) but that is not supported by Virgin Media..... - Had to use an SMTP relay agent ! more problems but sorted.
didnnt cost a lot but technically it works . VirginMedia suchs!!!!

Re: Virgin Media dont support Outlook
 

SMTP is not supported outside of the network usually which stops you sending mail, but POP3 is so you can receive mail

Re: Virgin Media dont support Outlook
 

they suck why? because they wont let you sent email via their servers when you arent connected to them?

Re: Virgin Media dont support Outlook
 

I'm connected via web services provided by T-Mobile...

Re: Virgin Media dont support Outlook
 

You're not running AVG by any chance?

I've seen some anti-virus scanners (particularly AVG with the way it works) cause problems with the way they try and proxy the connection between you and the ISP. Can you reproduce the problem with all e-mail scanning functionality disabled?

Re: Virgin Media dont support Outlook
 

If you are not on a Virgin connection then you will have problems sending but not receiving.

Re: Virgin Media dont support Outlook
 

Yes I've sorted that - use an SMTP relay agent and it works perfectly. If I use my mobile on WiFI then it works... someting to do with IP addresses ? perhaps

Re: Virgin Media dont support Outlook
 

The SMTP relay agent and T-Mobile are not really a supported issue, but good to see that this thread has been of help to you.:)

Re: Virgin Media dont support Outlook
 

No NAV - Symantic

---------- Post added at 22:55 ---------- Previous post was at 22:51 ----------

yes it has been an interesting week... lots of google searches and forums - but its all the on the internet. Still think that Virgin Media needs to be more up to date....

Re: Virgin Media dont support Outlook
 

Whats the NAV - SYMANTIC

Re: Virgin Media dont support Outlook
 

You could always just use the Outlook web interface? Or better still ditch it completely and switch to Thunderbird. :)

Re: Virgin Media dont support Outlook
 

The CD says Nortion Internet Security 2007....

Re: Virgin Media dont support Outlook
 

and you *really* ought to ditch that. Google a bit for NAV and resource useage etc....

Re: Virgin Media dont support Outlook
 

Whats Thunder bird - will it synchronise using active sync?

Re: Virgin Media dont support Outlook
 

Is that on your computer then, it should not really be causing problems but you could check the email access levels.

Re: Virgin Media dont support Outlook
 

Start here

http://www.mozilla.com/en-US/thunderbird/

I use it on my laptop to connect to the office Outlook 2003 server. On my desktop to connect to two different email accounts - one via POP3 the other via IMAP.

Best of all, it's free!

Re: Virgin Media dont support Outlook
 

Tell me more ?.....

Re: Virgin Media dont support Outlook
 

It is a good product, but another one thats unsupported by Virgin.

But do not let that stop you as it may be what you need to access your email.

Re: Virgin Media dont support Outlook
 

I still prefere Outlook 2003 as It syncs with my mobile

Re: Virgin Media dont support Outlook
 

how?

Re: Virgin Media dont support Outlook
 

support Outlook and smartmobiles....

Re: Virgin Media dont support Outlook
 

On any connection, they are the standard ports.

Re: Virgin Media dont support Outlook
 

Support Outlook and smart mobiles...

Re: Virgin Media dont support Outlook
 

All they're saying is they don't support 3rd party applications, they shouldn't support any and concentrate on services they do provide. Email ports work fine with VM, I use them every day, if you can't fix the problem and MS won't help then find someone and pay them to fix the problem and stop cluttering up the support lines for problems not related to VM, you wouldn't contact your electricity supplier about a washing machine problem would you? Same thing, they provide the pipe and what sits on either end of it is your concern.

Re: Virgin Media dont support Outlook
 

Sorry I dont like your attitude... Its all,about Virgin midea not supporting Outlook .. dont reply.. MS say its done to my ISP (Virgin Media)

Re: Virgin Media dont support Outlook
 

lol yeah course as thats part of the services they offer isnt it, mobile devices etc

virgin have never supported outlook and i doubt never will until they proivide

tbh i dont think many like your attitude you have given in posts either

Re: Virgin Media dont support Outlook
 

Outlook Express is installed as part of Windows, that's why it's supported.
Microsoft Outlook is installed as part of Office, that's why it's not supported.

Routers not supplied by VM, Mozilla Firefox, Thunderbird, NAV, ZoneAlarm, AVG etc is all 3rd party so not supported.

Re: Virgin Media dont support Outlook
 

Still haven't seen what the real problem is. Used outlook for years without any problems. If you could let people know what the problem is there a lot of very helpful people around here.

JJ

Re: Virgin Media dont support Outlook
 

Its..
sending error report..0x8004210B.. timed out waiting for a responce from your SMTP server..please contact your ISP
Duncan

Re: Virgin Media dont support Outlook
 

which WILL NOT be VM as you have said you are not connecting to them you are using mobile broadband with someone else

Re: Virgin Media dont support Outlook
 

You've got me wrong... I have broadband from VirginMedia .. thats what this post is all about

Re: Virgin Media dont support Outlook
 

you said that not you are conencted to VM

Re: Virgin Media dont support Outlook
 

sorry I'm totally confused?....
I use VM broadband - have done for 10 years or more since they were cabletel then NTL
This post is about my home PC....

Re: Virgin Media dont support Outlook
 

its not a vm issue

http://uk.search.yahoo.com/search?fr...CCC0E&ei=UTF-8

Re: Virgin Media dont support Outlook
 

cheers mate, but doing a google or yahoo search brings up too many adverts for s/w fixes etc...
looked in MS technet and found this:
o activate this fix, follow these steps:1. Quit Outlook.
2. Click Start, and then click Run.
3. In the Open box, type regedit, and then click OK.
4. Locate, and then click to select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\Outloo k
5. After you select the key that is specified in step 4, point to New on the Edit menu, and then click DWORD.
6. Type UseInetcommCS, and then press ENTER.
7. Right-click UseInetcommCS, and then click Modify.
8. In the Value data box, type 1, and then click OK.
9. On the File menu, click Exit to quit Registry Editor.

I've done this and see if the error occurs again....
regards Duncan

Re: Virgin Media dont support Outlook
 

ok so why did you say you were using t mobile? you are giving conflicting information

Re: Virgin Media dont support Outlook
 

:batty:
It is correct that Virgin Media email is difficult to set up in Outlook but easy to set up in Outlook Express. Why Virgin should continue with this anachronistic policy can not be understood since Outlook is so widely used and Outlook Express is now obsolete.

However if you still have Outlook Express in your system then first set up the email with Outlook Express as the client for MAIL ( your news group settings probably are juggled to prevent spammers from using them). Then in Outlook, depending on the version, in the Accounts module, either "copy pop3.........etc" or "import email accounts...........etc" The first option is the best.
Then go back in the Outlook main pane and right click on the account that has appeared and right click it to open the settings: make sure the username and password are correct and rename the account to your choice.:angel:

Re: Virgin Media dont support Outlook
 

Windows mail in Vista is basically Outlook Express and still supported by Virginmedia.

Outlook is part of the Microsoft Office suite which is 3rd party software and therefore not supported as it does not come as standard with your operating system.

Re: Virgin Media dont support Outlook
 

I've only ever used Outlook (not Express) with VM for exactly the same reason you do, MS refuse to support synchronising anything else with a mobile device! Anyway, I've never had any problems so I'm guessing whatever your problem is, it will be resolvable. I'm still using Outlook 2002 though.

Re: Virgin Media dont support Outlook
 

Bump of a year old thread, btw.

Re: Virgin Media dont support Outlook
 

Still valid if VM still do not support Outlook! I personally use Outlook 2007 (and used previous versions of Outlook) and have never had any issues with using email, it's the only email client I use for my ntlworld email.

Re: Virgin Media dont support Outlook
 

It is quite easy to set up with a Virginmedia account as it is all on one page, but as it is 3rd party software it cannot be supported.

Re: Virgin Media dont support Outlook
 

Well, I use Outlook 2007 to have a single view on my Hotmail, Google, and Ntlworld accounts, and it works fine - but I wouldn't expect VM to provide support for a BillSoft software package, just like I don't expect them to support COD:WAW ;)

Re: Virgin Media dont support Outlook
 

it depends who u actually talk to, i did ring Virgin once with a problem concerning errors and told the guy it was in outlook 2003 on someones system and he was able to help!

Re: Virgin Media dont support Outlook
 

Virgin Media Technical Support only support the Email Client built into Windows.

Its the same with Firefox / Safari / etc. we only support Internet Explorer.

Its called a support scope. If you start going outside it you end up getting in a mess with software we technically should not support anyway.

If you ever need help setting up Outlook im pretty sure theres an Outlook Express Walkthrough on the Virgin Media Help Website.. Which pretty much takes you through it even with screenshots.

Re: Virgin Media dont support Outlook
 

hi i use outlook 2007 on my machines at home. all work ok. All self setup without any problems, with outlook pulling down all the connection infomation itself.

Re: Virgin Media dont support Outlook
 

:batty:

A Virgin employee says that Virgin do not support Outlook because it is a part of the
"Microsoft Office suite" which is 3rd party software"
I am passing this classic oxymoron onto Bill Gates so that he knows Richard considers Microsoft Office, the company's flagship product, is "third party software"
As many contributors above have suggested Virgin damn well ought to support Outlook because when they were Telewest they did.:angel:

Re: Virgin Media dont support Outlook
 

1st Party = You

2nd Party = Virgin

3rd Party = Microsoft

How the heck is that an oxymorn(contradiction in terms)?

Microsoft Outlook sends and recieves mail by using POP/SMTP, so where's your problem in using it with Virgin.

When they say they don't support it they don't mean you can't use it, they mean if you phone up wanting configuration or usage advice that they are under no obligation to give it to you.

There isn't anything wrong with this IMHO, they can't/don't need to support anything but the basics.

Re: Virgin Media dont support Outlook
 

If it comes aspart of the operating system then its supported, if you have to install it then it is not supported but will work.

I use Thunderbird which is not supported but works and previously to that Evolution mail and that worked as well.

If you choose to use 3rd party software then be aware of the limits regards support from Virginmedia.

Re: Virgin Media dont support Outlook
 

Indeed, it's a policy we follow at work with our wireless network. While the network doesn't require it, we will only support students who use the standard tools provided with Windows and OSX (The Wireless Control Panel on Windows and OSX's Wireless network manager). This is only because we don't have time to learn the layout of all the various Wireless manager programs out there.

I suspect it's the same with Virgin. While other email clients will work with their service (indeed, when I joined up in the dark old days when it was Cable & Wireless, Outlook worked fine for my C&W email), they can't train their staff in all of the hundreds of available email clients, so they only officially support those built into the OS.

---------- Post added at 13:12 ---------- Previous post was at 13:03 ----------

The status of Office within Microsoft is not relevant. It may be Microsoft's flagship software but the fact is that in any communication between you and Virgin, You and Virgin are the first and second parties. Anyone else (including Microsoft) is a third party.

Re: Virgin Media dont support Outlook
 

:batty:
You have ignored my point. Virgin are saying that Outlook Express is supported, but Outlook is NOT because it is "third party software".
Here is an accepted definition of third party software:-
"In computer programming, a third party software component is a reusable software component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. The third party software component market thrives because component oriented development improves the efficiency and quality of developing custom applications."

Windows, Outlook and Outlook Express are all developed by the same original vendor. Your terminological inexactitude is not a good reason for Virgin to say they will not support Outlook when with a minimum of help it will:angel:

Re: Virgin Media dont support Outlook
 

As you have mine. My actual point was that Virgin only appear to support the mail client built into the OS (or in the case of Vista, downloaded before first use). This is actually standard procedure for a lot of companies. It is infuriating (from a user point of view) but it is also practical. There are hundreds of email clients out there, and the staff at Virgin cannot know them all. They have to draw a line somewhere. They have clearly decided to draw it at the mail client built into the OS..

Having said that, even if they don't offer support over the phone for Outlook, they could at least update the outlook setup tutorial on their support pages with a version newer than Outlook 2000.

Re: Virgin Media dont support Outlook
 

I think you must have come to Virgin via NTL because the ci-devant Blueyonder customers get no help on Outlook and as you say are referred to an out of date on Outlook Express.
My original post on this thread was just to try and help a newcomer who could not get Outlook to work with his Virgin connection!
I do feel that in the recent past Virgin pretty well lost interest in their Internet customers and provided very poor technical support.
Indeed, :mad: after the merger I could not use Virgin email for about two months while some technical problems were being resolved and then I could not use Outlook (not matter critical as I also have a slower MSN premium connection on Sky)
Now that there is more interest in TV-online Virgin may pay more attatention to their broadband customers cf this note use page wrap before clicking
http://www.ispreview.co.uk/story/200...il-outage.html
Kind Regards:angel:

Re: Virgin Media dont support Outlook
 

Actually, I terminated my Virgin broadband over two years ago. However, I never had an NTL email account. I had a Cable and Wireless one, and it was one that NTL (for reasons best known to themselves) terminated when they bought the cable business from C&W.

I had that account running via Outlook (actually 98) with no problem. However, I will say that I never asked for support.

The support page I was referring to actually covers Outlook 2000, and not Outlook Express: http://www.virginmedia.com/help/emai...ther-o2000.php

Re: Virgin Media dont support Outlook
 

Outlook 2000 is part of Office 2000 is it not? Isn't that 3rd party software then :)

Re: Virgin Media dont support Outlook
 

Thats why its only on a self help page as we do not support it over the phone as it is out of our support scope.

But you can set up any email client to work with a Virginmedia email account and if unsure you just Google for help.

Re: Virgin Media dont support Outlook
 

I wondered if they'd changed their policy seeing as they've made an effort to explain how to configure it.

But If it's only 'self help' then!

Re: Virgin Media dont support Outlook
 

This thread is just about Virginmedia not supporting Outlook which has more than one variation to have to work with, below is a link that gives you an insight into how many 3rd party email clients are available and the are probably many more.:D

http://en.wikipedia.org/wiki/Compari...e-mail_clients

We cannot offer everyone support and it is just the same with anyone having issues with 3rd party routers.:)

Re: Virgin Media dont support Outlook
 

Yes..

Re: Virgin Media dont support Outlook
 

personally i use thunderbird......

Re: Virgin Media dont support Outlook
 

personally I drink thunderbird......


(no, I don't - really; I prefer a nice shiraz)

Re: Virgin Media dont support Outlook
 

Personally I watch Thunderbirds :) G... Gee Mr Tracy!!

Re: Virgin Media dont support Outlook
 

:batty:
I came to cable internet via United Artists (15 years ago?) so that is probably why, like you, I had no problems with that old version of Outlook originally. Eheu fugaces!:angel:

Re: Virgin Media dont support Outlook
 

labuntur anni ;)

I've had email with Jones Cable, Bell CableMedia, C&W Comms, NTL, and VirginMedia, and strangely enough, it's all been through the same Seacroft Headend :D (and Outlook, in it's various guises, up to and including 2007 has always worked).

Re: Virgin Media dont support Outlook
 

I don't see what the issue is. Outlook uses the same settings (POP/SMTP etc) as every other e-mail program, it's just how you enter those details may vary

So even if Virgin don't support it, just using the standard details should work every time. If they don't it's probably something else that the e-mail client

Re: Virgin Media dont support Outlook
 

:batty:You are probably wrong. I have used Outlook and Outlook Express since they started: the first for email and the second for news reading. I have had many different ISP's but Virgin\Telewest\United Artists and is the only one that has had problems with Outlook. My guess is that is because it was started by the Denver Cable Company (1984) and started with US webmail and has never properly migrated to Pop3:angel:

Re: Virgin Media dont support Outlook
 

I think he's probably right ;)

Outlook works fine with Virgin, doesn't matter if it's ex-ntl or ex-telewest, I knowe too many people that use outlook with their cable connection.

If the implementation of the email service wazs non standard(in terms of POP3/SMTP) then a lot of email clients would have issues, not only outlook, which they don't.

Re: Virgin Media dont support Outlook
 

:batty::batty: Why then do so many users complain that they cannot get Outlook to run with VM as their email client and why VM says it is not supported?
I did have to import settings from OE 6 to run Outlook 2007 as I posted earlier, I could not configure the latter normally. I think the topic is exhausted so I will say no more.
:angel:

Re: Virgin Media dont support Outlook
 

Do virgin have a policy yet about mail client support on Windows 7 - as it isn't getting a built in Mail Client - Live Mail has to be downloaded separately...hence its 3rd party software :)

Re: Virgin Media dont support Outlook
 

We don't support Windows 7 so I'm guessing not mail either :)

Re: Virgin Media dont support Outlook
 

Outlook works fine with Virgins standard pop3 settings I speak to enough people using it in the course of one week and no one ever complains that they find it impossible to set up.

All you need is your correct pop3 settings which can be found in this link ignore that it says Outlook Express as you use the same basic settings click HERE then all you need is your correct password and if a @blueyonder.co.uk account holder the account username such as ab123c4567 both of which can be obtained from Tech Support.

Then you can click the following link for how to set up Outlook with the above details just click HERE

Re: Virgin Media dont support Outlook
 

Outlook no matter what version works with VM. QED

I have Outlook 2007, here are the instructions that do work:-

Open outlook
On menu bar click tools > account settings

Click new > ensure radio button says microsoft exchange, pop3, IMAP or HTTP

Then click next

Fill in your name (hopefully this is the easy part)

Fill in your full email address e.g Joe.bloggs@yourisp.com (for ntl = Joe.bloggs@ntlworld.com)

enter your password
reenter your password

If you love microsoft click next

If the love is not there, tick manually configure and then click next

click next again

First 3 boxes are filled in correctly

under incoming mail server type pop3.isp.com (where isp could equal ntlworld, virginmedia or equivalent)

Under outgoing mail server type smtp.isp.com (where isp could equal ntlworld, virginmedia or equivalent)

username= first part of email so for my example = joe.bloggs

password = only you know that

then click next

click finished and you are done.

If this doesnt work then you have not followed the instructions. Only exception is Blueyonder i think where instead of isp.com it will be blueyonder.co.uk

As stated before this does work, vthere is no issue with Outlook I have use outloock since the Outlook xp edition and i have always been able to configure it. QED

Re: Virgin Media dont support Outlook
 

That is spot on the only difference with a @blueyonder.co.uk account is the username which will be similar to ab123c4567 instead of the email address.

Re: Virgin Media dont support Outlook
 

fair play, wasn't 100% on that bit i am an ex ntl customer

Re: Virgin Media dont support Outlook
 

but with the move to a Google based mail platform, VM are trying to move customers to the web portal rather than OE/Outlook/Winmail etc

Re: Virgin Media dont support Outlook
 

seems unlikely as google mail also supports pop3. they are just out sourcing the service (one less thing to look after)

Re: Virgin Media dont support Outlook
 

It also supports IMAP, arguably the advantage of Outlook over Outlook Express ???

Personally I cannot understand why people don't use services such as googlemail & GMX, rather than the comparatively limited offerings from their ISP, if email is that important to them?

Re: Virgin Media dont support Outlook
 

but the company will no longer be "pushing" the set up of a mail client, to lower the overall call length.

Re: Virgin Media dont support Outlook
 

I know the difference is slightly confusing and the @virginmedia.com addresses are different again to set up.