Virgin rapped on broadband speeds
 

Re: Virgin rapped on broadband speeds
 

Well done BT, hopefully the average VM broadband customer can now see their "unlimited" superfast service for what it is, on both the 2mb and 4mb service if you have more than one computer in use its more than likely your "superfast" fibre optic broadband will be operating at the dizzy speeds of a whole entire mb, as now VM customers can now only have truly "unlimited" downloads at the speed they paid for for half of the day.

Re: Virgin rapped on broadband speeds
 

Who's a naughty ISP then?. Nothing will change though.

Re: Virgin rapped on broadband speeds
 

Yet another ASA adjudication against Virgin.

Looks like nothing has changed - the ASA constantly kept finding them guilty in the NTL/Blueyonder days too.

Pity some real action isn't taken against companies like these - big fines would no doubt make their adverts far more honest.

Pity we can't report Virgin to the ASA for overcharging all the time.

Re: Virgin rapped on broadband speeds
 

BT advertise up to 8Mb but the max that can be attained in my area is 3.5Mb which is why I am on VM cable 4Mb and get a solid 3.9Mb all the time.

Re: Virgin rapped on broadband speeds
 

Yeh, and not just VM (ntl.telewest) either if we are absolutely honest. It's all about striking the right balance with advertising, and VM got a rapp on the knuckles. It's not the first time and won't be the last.

Re: Virgin rapped on broadband speeds
 

Thing is though, BT complain about VM not making things clearer but the average internet user who doesn't know these things get conned out of money. I mean when you see ADSL broadband adverts, do they make a point to say that the distance you live from the exchange effects your speed? Do they say what your area can achieve? Nope... Also, I don't see how BT can complain against VM when they were the ones going behind the clients backs and not telling them they were using Phorm.

Does that go with the thread?

Re: Virgin rapped on broadband speeds
 

Its just sour grapes from BT and another Virgin bashing thread on here.
Come on, you can do better!!!!

There is one big lie in all the adverts bit noone seems to have pulled them up on it..... yet

Re: Virgin rapped on broadband speeds
 

Yes it goes with the thread.

It made breakfast news in the finance clip, with the advert on full display. The editor from a PC magazine said that VM and BT were as bad as each other, which I think most would agree.

Re: Virgin rapped on broadband speeds
 

Its about time they were pulled again, they are selling their service still as unlimited when its clearly not, anyone who achieves near maximum speed is lucky or is sleeping with Richard Branson, as most people don't seem to get more than a 1/4 of what they are paying for and with STM its even less.

I still dont get why they can say they have fibre optic broadband as try as I might I really can't see any fibre optic cable in my house from VM - and seeing as the cable was rammed in back when Nynex had the franchise in this area it was fibre then and hasn't been changed ;) this is another area they need pulling on as its fibre to the cabinet and I don't live in one of those.

The ASA need to seriously fine companies tho for anything like this as its the only way it will make money grabbing theives like VM pay any attention, its like a little kid, the more you shout and say no no don't do it its naughty and if you do it again we will put you in your room, the more they do it as they know a threat is all it is with no hope of ever being carried out.

Re: Virgin rapped on broadband speeds
 

Its just another day of ISP's trying to score points against each other. This time next week it will be somone else :)

Welcome to the world of telecoms

Re: Virgin rapped on broadband speeds
 

I think "money grabbing theives" is a bit strong, but yes, false advertising does need proper consequences.

Re: Virgin rapped on broadband speeds
 

Until you hit the STM limit (after less than an hours use), then you're on 1Mb, which is the crux of BT's argument.

Re: Virgin rapped on broadband speeds
 

Iv noticed a significant difference with the network in edinburgh the past few months. i have the feeling theres been some upgrades done rather than struggling to meet 20mb from newsgroups iv now saw it download at 24 mb a second solid for quite some time now. i used to work for tech support and loved it when it was blueyonder. The old days were definatly the best time for this company.. now they have a big head and a severe lack of knowing what the customer wants.

Mabey they should have IQ tested people before they installed cable into peoples homes. atleast the network would have had less people on it.

Id be happy to pay 50 quid a month if it was a SOLID guarenteed connection with no cappage etc..

I recon they need to give customers that option. or atleast have the option for customers to phone up and say "look il pay 50 quid a month if u give me no cappage and no restrictions" and have some sort of a dedicated route or something for it.

Re: Virgin rapped on broadband speeds
 

There is also the important point that in many areas STM now has 2 periods throughout the day, 10am-3pm and 4pm-9pm. Plus if you trigger it at 8.59pm you are STM'd till 1.59am.

To me, that's just taking the mickey.
My BT / Sky / Be friends just laugh at me and my fibre...

Re: Virgin rapped on broadband speeds
 

It is unlimited. They dont stop you downloading how much you like. Just at a slower speed.

Re: Virgin rapped on broadband speeds
 

Depends on your usage in that hour. For the "majority" its not an issue

Re: Virgin rapped on broadband speeds
 

During STM hours, you are limited as to how much you can download.
If you exceed that limit, your speed is then limited to one quarter of what you pay for.
Now which part of that is unlimited exactly ?

Re: Virgin rapped on broadband speeds
 

BUT the thing is (and i know its been said & done before, but this IS relevant!) they are already selling their broadband as "unlimited" even though it'd take a retarded pea to see right through that lie, why should anyone have to pay more (or an extra premium) for what they are advertising?

If they cannot provide UNLIMITED broadband (and we all know they CANNOT) why oh why are they still being allowed to sell & advertise it as UNLIMITED??

Some might counter with "well they dont cut your connection when you go over x amount of MB's or GB's" the answer to that is, no they dont do that, but they DO LIMIT your speed, which means that they have limited what you can download/upload, as if they didnt have this stupid STM business, then say I wanted to download 100GB (I hardly do this in 2 months yet alone a day, but will use this for my example) of music & films in 1 day, I'd be chugging along, when suddenly BLAM!!! internet speed is CUT DOWN to a lower speed, thus not only limiting my speeds, but also limiting how much I can download..

Now argue all you want, but the facts are there, bold as brass, Virgin Media ARE LIMITING my speed, no if's, no buts' they ARE doing this, so its a bit hippocritical of them (not to mention falsely advertising a lie) to be doing this.

Another example of how Virgin Media can get away with breaking the law AND making themselves look good in the process!!

Re: Virgin rapped on broadband speeds
 

Another word that is being wrongly used. UNLIMITED. Nothing can ever be 100% Unlimited. In the case of broadband it should be UNMETERED not unlimited. You always see data centers selling servers with unmetered bandwidth, not unlimited, don't you? Why should broadband be any different? It is after all the same thing; a connection to the web.

Re: Virgin rapped on broadband speeds
 

Too bad it only mentions "peak hours" STM and not the * all day * STM.

So VM should be made to advertise the fact you cannot download the video out of peak hours either.

Re: Virgin rapped on broadband speeds
 

Be* is right. It is unlimited. There is no limit to how much you can download. After a certain threshold you will get STMed, but there no limit (as far as we know) where you get a letter saying "your disconnected and charged an extra £40 for downloading too much), which some ISPs with download caps do.

Re: Virgin rapped on broadband speeds
 

Check out business broadband services.

There is still a physical limit to the amount of data that can be transferred simultaneously across Be*'s network.

Re: Virgin rapped on broadband speeds
 

well said.:clap:

Re: Virgin rapped on broadband speeds
 

BT are right, but they also shouldn't be throwing stones - ADSL is a great big hack, and they know it full well, and yet they and other ADSL ISP's keep ripping customers off with the "Up to" thing.

Re: Virgin rapped on broadband speeds
 

What's the difference between Be* and Virgin Media?

Be* don't have any limits for you to hit before you get restricted or STMd.
Be* don't tell lies to get customers, Virgin have 9 warnings for doing this from the ASA :D

Re: Virgin rapped on broadband speeds
 

Agree:D

Re: Virgin rapped on broadband speeds
 

Virgin Media use the term "Up to" and they say it doesn't matter how far you live away from the exchange.

Re: Virgin rapped on broadband speeds
 

I live 2944m away from my local exchange. With VM I can get a good solid 8 - 9Mb+ on my 10Mb connection, now if I went to ADSL I wouldn't get more than 1.5Mb on ADSL and more than 2Mb on ADSL2...

So in a sense, Virgin are right in some cases. I think just like BT phone lines it depends on the condition of the lines? I mean some of these lines must of been down for years.

Re: Virgin rapped on broadband speeds
 

As I keep saying, ADSL is a rotten hack. Unshielded untwisted copper pair (aluminium in some cases!) was not designed to carry high frequency, high bandwidth signals. It's a miracle it works at all. So at least BT/ADSL ISP's have some justifiable reason for the Up To speeds. It is still not right that they do not make this clear in advertising though!

Virgin however, have NO EXCUSE. The HFC/Fiber network *was* designed for high bandwidth. Virgin's problem is lack of capacity at UBR's and GSR's due to lack of investment in the network. Rather than invest this money, Virgin have figured out that they can put "Up to" and add usage caps, because this is what ADSL is doing and there is no other alternative. What's most annoying is that unlike BT, who have to invest in 21CN, completely new tech, Virgin do not as the existing fiber and HFC network is capable of plenty of bandwidth! They don't even have to upgrade to DOCSIS 3.0 yet as 1.1 is capable of running all exisitng services except for the proposed 50Mbit one.

Be dont have usage limits in place, but I can't help feel they will have to add them at some point as their customer base grows - it will either be that or increase the price, which would make people leave. Unfortunately, transit costs money per gigabyte.

Re: Virgin rapped on broadband speeds
 

Which is true. Distance from the cable head end does not impair speed in the way it does for adsl users distance from their local exchange.

---------- Post added at 07:09 ---------- Previous post was at 07:05 ----------

I agree to a point, but what law(s) has virgin Media broken?

Re: Virgin rapped on broadband speeds
 

No good at quoting on this thing but anyway:

1 Money grabbing thieves IMO is not a bit much, this is exactly what this company is

2 How can they sell me unlimited broadband when I get limited the moment I have the cheek to start surfing the internet? They advertise their service as unlimited, they don't just say unlimited downloads - unlimited in their advertisements means unlimited downloads and unlimited speed up to the speed you pay for - limiting that does not make it unlimited!

They need more than just a smack on the legs for what they get away with. The company is a shambles and from what I see on this site the only people who are in bed with virgin are people who work for them or don't actually have the services, as everyone else who has to put up with VM rarely have anything good to say about them!

All my opinion and if you don't like it then tough to be honest, I've been a cable customer for a long long time and am for one sick of being screwed over by this outfit. NTHell might have been bad but compared to these they are angels.

Re: Virgin rapped on broadband speeds
 

You are not limited to how much you can download. The only thing that may get limited is the speed. You can still download as much as you can just at a lower speed

Now which part of that did you not understand?

Re: Virgin rapped on broadband speeds
 

dont forget be have a 2.5mbit upload on their 24mbit connection and VM have a crappy upload it should be at least 2mbit on the 20mbit

Re: Virgin rapped on broadband speeds
 

This is the exact reason im trying to leave Virgin, just waiting for BE to get my exchange enabled which shouldnt be too long now. :D

Re: Virgin rapped on broadband speeds
 

Have you done checks to see which speeds you can get at your address?

Re: Virgin rapped on broadband speeds
 

i would be with be if i was close enough to the exchange and had a good enough bt line to see anymore then 8mbit i waS with ntl from 512kb and as soon as ukonline offered 8 i went with them but to my disapointment adsl was not good for me even though be is available to me i would not move from Vm who can deliver full 20mbit speed to me the VM cable box is right outside my house, i think thats a good thing lol

Id love to see some speed test results from bethere users on the 24mbit with 2.5mbit upload

Re: Virgin rapped on broadband speeds
 

Which part dont you understand? There is no such thing as unlimited download as it's always confined by your speed, if your speed is reduced then your limit is reduced. "Unlimited" downloads is false advertising

---------- Post added at 12:22 ---------- Previous post was at 12:20 ----------

why "Should" it?? you dont have to buy the product and you know the upload speed from the outset.

---------- Post added at 12:24 ---------- Previous post was at 12:22 ----------

what???? ive read that 5 times and still cant understand it

Re: Virgin rapped on broadband speeds
 

Yes, i only live 1.8km away from the exchange, from reading BE's website this should be fine for the full 2.5mb upload on upload plus. I'm not concerned about the decreased download speed either for upload plus, even 10mb would do me. ;)

Re: Virgin rapped on broadband speeds
 

Again BT throttle torrents so doesnt this mean they should tell customer about this?

Re: Virgin rapped on broadband speeds
 

sorry my english sucks, what i was saying is i am to far away from adsl exchange to get any good speed from bethere and if i was close enough to see full 24 and 2.5mbit upload i would move to be where there is no capping and a good upload. atm only VM can deliver me anything more then 8mbit

Re: Virgin rapped on broadband speeds
 

I think there was some confusion in my post. Where I said Be*, I meant the user, not the isp :)

Re: Virgin rapped on broadband speeds
 

why don't you move? I hear property is cheap next to the BT exchanges

Re: Virgin rapped on broadband speeds
 

lol im happy with this connection i dont want a good upload that badly to move
house if i wanted a good upload i would go home to cy and have 10mbit with 1mbit up for 99 euro a month vm is the only isp to give me full 20mbit and i am very happy with vm but the capping thing can be a little annoying sometimes..i live in a guest house so the guests use the connection also

Re: Virgin rapped on broadband speeds
 

I was just wondering if someone could outline the exact restrictions that are inforced at each time of the day as im slightly confused.

I know all about traffic shaping and throttling etc, but i dont know what restrictions i have on my connection, (10mb).

Re: Virgin rapped on broadband speeds
 

I just moved over to O2 broadband and this is my speeds :D

And on a BT line and I dont live next door to a exchange

https://www.cableforum.co.uk/images/...2008/07/54.png

Re: Virgin rapped on broadband speeds
 

how far from the exchange are you?

Re: Virgin rapped on broadband speeds
 

Is there any difference between o2 and Be*? Or just the fact that o2 do customer deals?

Re: Virgin rapped on broadband speeds
 

......

Re: Virgin rapped on broadband speeds
 

750 metres or so

---------- Post added at 11:02 ---------- Previous post was at 11:00 ----------

Not really. O2 only advertise upto 20mb where as Be do up to 24mb. Both do a option for Static ip addresses. Also O2 have free 0800 technical support and online help via webchat.

Re: Virgin rapped on broadband speeds
 

Im confused, are you on O2 or BE?

as the graphic says BE :confused:

Re: Virgin rapped on broadband speeds
 

nice, is that on a 24mbit down and 1.5mbit up?

Re: Virgin rapped on broadband speeds
 

O2 own BE so uses the same network

---------- Post added at 11:15 ---------- Previous post was at 11:14 ----------

My line is actually synced as Bandwidth (Up/Down) [kbps/kbps]: 2,100 / 18,949

Re: Virgin rapped on broadband speeds
 

Or more rightly depends on the state of VM's network in that hour. Lets make it easy and add "at the advertised rate" to avoid any misunderstandings ;)

*IF* they've been missold their current plan, otherwise they most likely want to use the bandwidth as advertised at some point, which they cannot do for a large proportion of the day.

Re: Virgin rapped on broadband speeds
 

Wow BT is one to talk, I dont see anywhere in their own advertising about throttled speeds and BT do their own throttling. I am aware VM do have STM and such but BT are equally as bad.

Incidently I noticed last week VM dont show their upload speeds on their website.

Re: Virgin rapped on broadband speeds
 

BT do protocol based shaping though rather than having a set limit of data then protocol agnostic throttling. Unless BT start advertising their P2P speeds they are fine.

Re: Virgin rapped on broadband speeds
 

if VM just removed the cap they would be the best isp in England they can deliver full speeds and are very reliable, even though the tech support may be in india u never need to ring it so it doesent matter even if they where in mongolia it wouldent matter, VM are very trustworthy and reliable better then any adsl isp

Re: Virgin rapped on broadband speeds
 

What about Wales, Scotland and Northern Ireland?

Is there better in them 3?

Re: Virgin rapped on broadband speeds
 

hell yes, the speed test they did in sctoland took 4 mins to dl 10meg file thats not good. even the other speed test took 10 seconds and i am dling 24mbytes in about 10 seconds on 20mbit, is there even one adsl customer who recieves full 24mbit? even 20?

Re: Virgin rapped on broadband speeds
 

What?

Your post makes sense?

Re: Virgin rapped on broadband speeds
 

throttling is throttling, I actually believe protocol throttling to be worse as it punishes select people only. So people just web browsing get the impression the service isnt throttling. Facts remain however, the basis of BTs complaint was peple on VM could not download music and videos fast at peak, the same applies to BT as that would be affected by the protocol throttling.

BT advertise a generic speed which would cover p2p.

Re: Virgin rapped on broadband speeds
 

i does make sense

Re: Virgin rapped on broadband speeds
 

You are defending the indefensible.
Unlimited means without limits. NO LIMITS or restrictions. Not a single Goddamn one.

If a service is advertised as unlimited, people will natuarally assume there are no limits.

So imagine how peed off they are when they realise that during STM hours, they are limited both in how much they can download (if they don't want to be STM'd their download capacity is restricted because they are only allowed to download XXX amount of data) and how fast they can download it (if they trigger STM, their speed is limited, restricting their download capacity relative to the full speed sevice which is being paid for.)

You cannot rewrite the English language and write in exceptions to the rule.

Unlimited means NOT limited.

Which part of the definition do you not understand ?
Perhaps I should get you a dictionary...

Re: Virgin rapped on broadband speeds
 

Well Virgin have apparently re wrote it. Why has this not been challenged by ASA and OFCOM then?

Re: Virgin rapped on broadband speeds
 

Simple. The ASA dont understand internet jargon, and OFCOM dont care about anything but phone lines.

Re: Virgin rapped on broadband speeds
 

Actually, they have.

You'll read about it in a few weeks probably.

Re: Virgin rapped on broadband speeds
 

ASA said that you agreed to the "fair use" or what ever its called, so agreed to the download limits, in fact you agreed to everything, and you agreed to any changes.

Its all on the ASA site to read

Re: Virgin rapped on broadband speeds
 

And the ASA have also agreed that what VM have in place is a "CAP" thus not "unlimited" and VM failed to report to the ASA that they also did daytime traffic management, telling the ASA it was only during "peak" times.

Re: Virgin rapped on broadband speeds
 

Got a link for this? I would like to read this.

Thanks

Re: Virgin rapped on broadband speeds
 

at this rate the capping will be 24/7, how can they offer 50mbit ( soon ) when they already have to cap everyone even the 2mbit users which dont use up any b/w at all even if they dl 24/7

Re: Virgin rapped on broadband speeds
 

Re: Virgin rapped on broadband speeds
 

It does not excuse the ripping off that vm do and try to get away with it.
Well done BT.

---------- Post added at 14:39 ---------- Previous post was at 14:37 ----------

50mb? Do not believe their lies.
They cannot offer the speeds they are contracted to.

---------- Post added at 14:42 ---------- Previous post was at 14:39 ----------


Just make sure it is the vm dictionary.

---------- Post added at 14:44 ---------- Previous post was at 14:42 ----------


So should vm now be answering to the ASA for their "Mother of all Broadband " advertisements?

Re: Virgin rapped on broadband speeds
 

There are a fair few who receive full 24Mbit and even more who receive 20. Certainly not a majority but it's far from unknown.

Re: Virgin rapped on broadband speeds
 

Letter I have written to the ASA... not a happy VM customer

Dear ASA...

I am writing to complain having connected to Vrigin Media and subject to a minimum contract term as a result...

The advertisement uses the term 'UNLIMITED' to highlight a significant benefit, of joining it's ISP's as opposed to its rivals... that being that as a broadband customer, you are not subjected to a fair usage policy that may not be attractive to your usage needs. It was an overriding factor in my choice of this ISP.
That is a good deal and I believe the price to be good too... I connected the service, tweaked my PC to ensure I could reach such a speed and carried out a speed test and I received the speed as promised in the advertisement.
However... an unadvertised 'policy' entitled Traffic Management Policy is limiting my speeds during peak periods of the day to 25% of the promised speed... In my case a 10Mb connection, is limited to just 2.5Mb.
Initially I was not aware of this, I knew that I had troubles with my connection speed, however as an everyday customer, I am not an expert on what a problem may be and so, as you do, I contacted the customer support team and was taken through an array of checks that failed to solve my problem, I was further advised to monitor my speed and that it may be a problem with my PC.
After some time I discovered about Traffic Management Policy, through a website called cable forums. I am aware that I do download considerably, however this was something I had considered when choosing their service as opposed to other available ISPs.
I contacted customer support with my suspicion that in fact it was Virgin Media who had been limiting my speed and after some discussion, It was confirmed to me. I would like to point out, that I find it incredibly sneaky of Virgin Media, in my initial call to not be told what they knew, and I had no idea of. Furthermore, I suspect that it may be a tactic of their support service, to not volunteer this information... especially during the first 30days of service, as I would have had a statutory right to terminate my contract.
As for the advertising, I have read many arguments on the Cable Forum website. I however feel that, if Virgin Media had issues with the amount of data that a user chooses to download, it should have, as other ISPs have done, advertised a fair usage policy. I believe there is a criminal offence entitled “Receiving Goods and services through deception” that is appropriate to their false advertising, as calling a service ‘unlimited’ and then limiting it later on is a way to get customers on board and subject to contract, will have to see out there contracts out until the end.
For periods of a day, I am paying for a 10Mb service and receiving 2.5Mb. If I had chosen a lesser package, I would have paid less. Why am I not being refunded for the time I am having my service limited?? I think that’s undependable and potentially criminal, I certainly have no doubt that the way It was advertised was misleading, with a view to securing valuable business.
In contacting the ASA, I am minded that your role is to protect the consumer from false and misleading advertising. I understand that you have made previous judgement on aspects of Virgin Media policy (BT vs Virgin Media) adjudication. Having read your adjudication, I think the issue I raise is different, in the sense that, I claim that the advertising, carries no warning as to a Traffic Management Policy and that the policy itself, is vague in terms of the criteria of client it applies to, simply stating ‘heavy user’. At least when other ISPs advertise ‘A Fair Use Policy’ you are able as a consumer, identify its criteria with ease. I would also highlight the fraudulent use of the term Unlimited, to bring in customers, who otherwise would have looked elsewhere.
I noted in the forums, as mentioned earlier, that someone pointed out that no other company, would possibly offer a service and the recall part or the majority of the entitlement attached to that service. It’s simply criminal.
I feel the ASA should rule in my favour following examination of this false advertising practice and given the many customers out there who are currently locked into contracts, they didn’t sign up to, receiving services at up to 75% diminished value during times in the evening and the day, with no refund. It should be a judgement of a weight that recognises the appaling advertising that is misleading customers into this money trap and should also send a message to the industry, that such money making endeavours are totally unacceptable to the ASA.
Thankyou

Re: Virgin rapped on broadband speeds
 

I challenge VM to show me or anyone, proff that I signed a agreement to or any kind of document to say that I agreed to the Traffic shaping or whatever they like to call it.... I Think NOT.
When I signed up (the first month it came on line NTL then) I signed for UNLIMITED usage...
No signed agreement has been signed since.

Re: Virgin rapped on broadband speeds
 

Good Luck. I hope you are able to stuff them good and proper over there STM and unlimited claims

Re: Virgin rapped on broadband speeds
 

get a ntl telewest business account, £50 per month, 20 meg, totally unmetered.

all you have to do is to tell them you work from home and are a professional moaner.

http://www.ntltelewestbusiness.co.uk/

---------- Post added at 22:16 ---------- Previous post was at 22:10 ----------

one other thing.......

what on earth do you guys download that gets your bandwidth throttled?

Re: Virgin rapped on broadband speeds
 

Business has STM as well (20Mbit has 6Gb limit between 4-9)

Re: Virgin rapped on broadband speeds
 

Sounds great if I wasn't tied down to contract and according to another forum member, thats got Traffic Management too... Im humoured by the 'professional moaner' label too. I know myself, takes alot to write a letter like that, then again, its rarely you come across such unscrumpulous companys.

And really I just can't understand how anyone can defend the practice, even your question about what I download, says it all... first of all its not your business, secondly the assumption that all heavy users are engaged in illegal file sharing is labelling in the highest order. How many sites do you know, where you pay a fee and download, films, music etc?? I know quite a few, in fact im signed up to quite a few and I choose a package to facilitate its usage. Yes I did it because its cheaper than HMV and more conveniant... but its not illegal. Plus you don't see at all, its not about what you use your connection for, its about what your offered, how your sold. Don't tell me that Virgin Media aren't actively seeking 'heavy users' with bold titles of UNLIMITED broadband?? They want a user that downloads lots... there's a market for those people and they went for it. But my objection is not the Traffic Management Policy, its the way in which it was falsley advertised and the fact that I pay hard earned money for a 25% service.

You cannot defend the indefensible, you can only fail to see a blindingly obvious argument.

Re: Virgin rapped on broadband speeds
 

The bottom line is they are heavily oversubscribed either due to poor planning illegal equipment and are just blurting out any excuse to make customers pay for there short commings rather than actively rectify the fault

Re: Virgin rapped on broadband speeds
 

i live in a guest house i could get business couldent i? or wouldent that count/>? because guests always wanna connect to our internet so we let them...

even i use much b/w watching online tv so i dont have to sit through adverts by watching on tv... and lots of youtube which there is rarely a day when i dont go over 3GB between 10 - 9 but bussiness is only 4 - 9 thats not all day like residentual customers that would be handy to have no so annoying as all day stming

Re: Virgin rapped on broadband speeds
 

you can get a business account in a residential address, it doesn't need business status. you could be running a web site form your bedroom and need the business support. the only problem is the cost, it more expensive.

Re: Virgin rapped on broadband speeds
 

yeah, so there is not a great deal more in business like higher upload and the stm times are not all day and higher amount of b/w usage during the hours...could be worth it