20mb working fine until Friday then Sloooow
 

Anyone in the Sheffield area had a sudden slow down around 18:00 on 20 meg cable???

Normally I can download at 1200kb/sec to 1600 Kb/sec but now 400 max if I'm lucky. Straight into PC same thing thing so it isn't the router. Used Virgin media servers and ATI website as the download test as these are more reliable than speedtests.

I've switched the cable modem off for now and leave it overnight then re-connect and see what happens.

That's the beauty of having two broadband connections. I've got 8meg ukonline but it won't go higher and since I've got a dual lan router why not have load balancing and fall over protection. Hence 20 meg Virgin or at the moment very slow virgin.

UKonline is working at full speed. Virgin still slow this evening.

Re: 20mb working fimne until Friday then Sloooow
 

Post your modem config page 192.168.100.1
What modem do you have?
Have you rang tech support on 151 free (daytime as UK call centres are better)

Re: 20mb working fimne until Friday then Sloooow
 

The modem is Ambit E08C013.00

Cable Modem information

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : [Moderator Edit]
Serial Number : [Moderator Edit]
Boot Code Version : 1.1.2c
Software Version : 2.111.1000
Hardware Version : 1.9

Modem Status
Acquire a Downstream Channel 331000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational

Cable Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 331000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level :4.6 dBmV
Downstream SNR : 39.1 dB

Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 21300000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 1280 Ksym/sec
Upstream transmit Power Level : 36.0 dBmV
Upstream Mini-Slot Size : 4

Upstream Burst



Modulation Type QPSK QPSK QPSK 16QAM 16QAM
Differential Encoding Off Off Off Off Off
Preamble Length 64 128 128 200 216
Preamble Value Offset 244 6 6 504 504
FEC Error Correction (T) 0 5 5 5 9
FEC Codeword Information Bytes (k) 16 34 34 78 232
Scrambler Seed 338 338 338 338 338
Maximum Burst Size 0 0 0 19 139
Guard Time Size 8 48 48 17 77
Last Codeword Length Fixed Fixed Fixed Short Short
Scrambler on/off On On On On On


Operation Config

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1530
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled

Still chugging after reconnected today




[Moderator Edit (Rob M): Never a good idea to publish your MAC address in a public forum ;) ]

Re: 20mb working fimne until Friday then Sloooow
 

Just phoned virgin media and there's a fault in my area which should fixed by July 3rd.

Pity it's not on the service status.

Just to add salt into the wound by mother supplier ukonline has got a fault on it's BT exchange and that's died a death. Engineer on site looking at it.

Re: 20mb working fimne until Friday then Sloooow
 

Even worse today 39k/sec from virgin media services. Time to call again.

rang again will still got a fault sir but your end is fine.

Won't be long until I'm getting angry. Back to ukonline for the time being.

Re: 20mb working fimne until Friday then Sloooow
 

Still very slow connection speed too tired to at the moment to ring them up.
However I'm not going to be so nice to thema s this has been three weeks when the 20 meg connection is really 2 meg or less.

Re: 20mb working fimne until Friday then Sloooow
 

Well rang up and they said still got a fault when I got a bit grumpy said they'll refund me for the last three weeks. Hard to argue with that.

Will they ever fix it though????

Re: 20mb working fimne until Friday then Sloooow
 

try the newsgroups i got good results there last few days

Re: 20mb working fimne until Friday then Sloooow
 

Will do if they don't fix it this week. At least I've got a time from the guy this time rather than I don't know.

Re: 20mb working fimne until Friday then Sloooow
 

Briefly had some decent speed this afternoon now back to slow again.

Re: 20mb working fimne until Friday then Sloooow
 

mine seems ok at the moment

http://www.speedtest.net/result/297940351.png

Re: 20mb working fimne until Friday then Sloooow
 

Well today for the first time seems to have decent speeds. Stopped me ringing up to complain again.
I'll check again tomorrow and see if it wasn't a one off.

Re: 20mb working fimne until Friday then Sloooow
 

Test 1: 1024K took 438 ms = 2337.9 KB/sec, approx 19264 Kbps, 18.81 Mbps
Test 2: 1024K took 422 ms = 2426.5 KB/sec, approx 19994 Kbps, 19.53 Mbps
Test 3: 1024K took 469 ms = 2183.4 KB/sec, approx 17991 Kbps, 17.57 Mbps
Test 4: 2048K took 875 ms = 2340.6 KB/sec, approx 19287 Kbps, 18.83 Mbps

Overall Average Speed = approx 19134 Kbps, 18.69 Mbps

I am suprised at mine

---------- Post added at 18:01 ---------- Previous post was at 17:58 ----------

https://www.cableforum.co.uk/images/...2008/07/19.png

I am really shock now @ 18.01 and I am getting great speeds

Re: 20mb working fimne until Friday then Sloooow
 

Told you that that modem was a good one, must have done that work on your UBR.

Re: 20mb working fimne until Friday then Sloooow
 

which model is that CM btw?

Re: 20mb working fimne until Friday then Sloooow
 

epc2100

Re: 20mb working fimne until Friday then Sloooow
 

epc2100? this a new one then?

Re: 20mb working fine until Friday then Sloooow
 

Scientific Atlanta Webstar EPC2100 which is now being run out of stock and being replaced by the Ambit 256 in EX-Telewest areas.

You being EX-NTL they received mainly Ambits and some other models.

Re: 20mb working fine until Friday then Sloooow
 

Well after three days of good speed it's back to less than 4 meg connection speed. Leave a few days and try it again and then I'll have to ring up again.
Of course last time I was going to ring up I was getting over 12mb so I didn't bother.

Re: 20mb working fine until Friday then Sloooow
 

This long lasting Saga continues.

Still without any descent speeds and the fact that UBR is overloaded without relief date makes life even better.

Thank god I never ditched UKonline 8 meg broadband always up and at promised speed. Much faster than 20 meg cable.

Even better Virgin signed me despite knowing that they couldn't provide the 20 meg service. It was broken before I signed up.

While I was getting a refund without any problems until December when Customer services lied and refused to give me a refund I wasn't that bothered.

Anyway my problem was finally escalated by Tech Support and I complained in writing to the Customer Complaints dept. Got a letter back saying they'll contact me and nothing since. So I've sent another letter today.

I suppose the next stage is talking to citizens advice since Virgin media are in breach of contract and claiming a full refund all the way back to day I signed up.

Overall a very poor company which really should be going to the wall but the fact that they aren't shows how much rubbish the British public put up with.

Re: 20mb working fine until Friday then Sloooow
 

Sheffield S7. Been slow since September, oversubscribed. Judging by their support newsgroup, same in S5, S6, S8 and S12 (from a quick glance)


---------- Post added at 20:13 ---------- Previous post was at 20:08 ----------

Should at the very least be reported to Ofcom as it breaches their "Voluntery Code of Practice for Broadband", Vm are a signee.

I did the same, never got any response beyond confirmation.

Currently in progress.

I just gave up and cancelled, have submitted compaints via the Ofcom, CISAS, and the ISPA. Got absolutely nowhere with VM themselves.... shall see what comes of it.

Retentions rang on Monday, said they'd call back Tuesday... no call ;) You couldn't make it up!

Re: 20mb working fine until Friday then Sloooow
 

So who is virgins ADR scheme ???? Anyone know???

---------- Post added at 19:59 ---------- Previous post was at 19:40 ----------

LOL I can get 50mb broadband according to post code search.

I bet I can't.

Strange tonight it's getting pretty good speeds not 20 meg more like 12 but the fastest since the first day I signed up.

Must have been a glitch now back too the slooow lane.

Re: 20mb working fine until Friday then Sloooow
 

Well speeds continue to be all over the place from 20 meg to 1 meg then back to up again.
Posted on Virgin media news groups too se eif theres been any work done but no reply.

Re: 20mb working fine until Friday then Sloooow
 

TP,

perhaps it's not just you. I am on a 20Mb connection, i don't download anything but updates for my PCs' and related software, but during the past two weeks i have been lucky to get 4Mb.

I work shifts and normally work 10 p.m - 6\8 a.m, and do not normally log on until around 4p.m, but downloading of updates is very slow, and if i go onto youtube i basically reach a standstill.

Calling VM has resulted in the following:

I have VM ware on my PC. I use Spybot S&D + CCleaner, and nothing has been detected. Online scans have revealed nothing.

I have a virus. I use Kaspersky AV Suite and nothing has been detected, neither have online scans.

I am downloading too much. I update my PCs' for updates amd watching YT and talking to mates all over the world via net cams, other than this i do not download anything.

Having read the news groups I think I am being ST'd but VM deny this.

jh

Re: 20mb working fine until Friday then Sloooow
 

Why would they deny it? STM isn't hidden, any first line tech can tell if you're being STM'd and if we see it we'll tell you.

Re: 20mb working fine until Friday then Sloooow
 

MM, I don't know!

Can you tell me?

Are VM mass STM'ing an area of high use?
How do they know how much anyone uses, to be able to apply STM measures?
I use nothing in the way of downloads so why would i be subject to STM?

jh

Re: 20mb working fine until Friday then Sloooow
 

She didn't say you were being STM'd, you did.

Re: 20mb working fine until Friday then Sloooow
 

xocemp,

thank you for pointing that out, my apologies.

OK, if it is so easy, how do i find out if i am subject to STM?

Any info appreciated.

jh

Re: 20mb working fine until Friday then Sloooow
 

A firstline agent should be able to tell you. If you feel your not getting anywhere with the firstline agent then post on the groups, they are manned by 2nd line agents they will be able to tell you if you were managed, when, for how long and if it was uploading or downloading that triggered it.

Though with it happening from around 2 weeks ago I doubt its STM.
Could you post your power levels & SNR from your modems configuration page. You can access it by entering 192.168.100.1 into your address bar.
User name & password is root should you be asked for them.
Could you also post the results of a ping & tracert to the bbc please.
Start>Run>type in cmd and click ok.
Type ping bbc.co.uk
Once thats finished
Type tracert bbc.co.uk

Maybe something local.

xEdit

After reading your duplicated post

I noticed the highlighted in bold part of the quote. How many PC's do you have?
Does anyone use them while your working?
Do you connect these wireless?
Is your wireless secure?

Re: 20mb working fine until Friday then Sloooow
 

Don't know how to copy the resultsover, but i have this:

Ping BBC = Time 28ms - 40ms - 24ms - 36ms
Tracert BBC = From 1 - 11

15ms
13ms
17ms
14ms
11ms
20ms
22ms
25ms
19ms
28ms
24ms

I hope i have done that right.

jh

Re: 20mb working fine until Friday then Sloooow
 

They don't look to bad at all JH, any chance of you grabbing and posting your modem levels please.

Re: 20mb working fine until Friday then Sloooow
 

I have just tried to log into the mode, a webstar, but i get a "timed out" or something like that.


xocemp, they look great now, but when i use the net during the day (4pm onwards) i get terrible results.

I have to go to work now, but i will look for your repl tomorrow.

jh

Re: 20mb working fine until Friday then Sloooow
 

No probs JH, can you do the same ping and trace when your facing the slow speeds.
Have fun and don't work to hard mate :)

Re: 20mb working fine until Friday then Sloooow
 

Virgin Tech support via news groups are going to bash there manager for me well not bash ask but someone needs bashing.

Re: 20mb working fine until Friday then Sloooow
 

Services are being capped from 4pm -9pm depending who you talk to in tech support

I have been told 5pm to 11pm also, 20mb capped to 4mb

Re: 20mb working fine until Friday then Sloooow
 

http://www.virginmedia.com/help/traffic-management.php


Your information is wrong.

20Mb is reduced to 5Mb.
There are three different times of the day where monitoring is done.
10am - 3pm monitored for downloading
3pm - 8pm monitored for uploading
4pm - 9pm monitored for downloading
M,L and XL all have different limits

I'm not fully up on the trial being conducted in Preston.

Re: 20mb working fine until Friday then Sloooow
 

The trial information is here. The two big differences are the times that it applies, and how long. The threshholds aren't too different, but whatever time you get done it'll revert at eleven o'clock. What I have noticed is the timings for upload suggest you can get traffic managed for upload in just about 1.8 hours, so for the upstream window on weekdays it could kick in at 11:48 AM. Now, it says it'll get released at 23:00, with the maximum time being 10 hours, and since 11:48 is eleven hours and twelve minutes before then that would imply either that the penalty does wear off as it does currently or, and this is not outwith the bounds of possibility, they've done the maths wrong.*

*Or I have. The advantage of anonymity is the freedom to be wildly inaccurate.

Re: 20mb working fine until Friday then Sloooow
 

Nothing back from tech support amazing no squabble from customer services when I rang for a refund.
Speeds all over the place once again.

Re: 20mb working fine until Friday then Sloooow
 

Well been on the retention line asking for a upgrade to 50 meg at £35.00 and not the the £50 that the upgrade wizard gives you.
The bloke hasn't agreed yet he'll talk to another engineer as to why my speed hasn't increased since 50 meg is available. If they can't see why they'll discuss the matter with me.
Next test will he call back???
Oh and virgin was slow it struggled to load there page up which is rather amusing.

Re: 20mb working fine until Friday then Sloooow
 

Plenty of conversations with virgin today.
Retentions failed to call back on my mobile but left voice messages with no call back number which is pretty useless.
Rang them again today and there's work that supposed to be done on the ubr on the 20th of march. How many times have I heard that four so four so thats now five.
I don't believe any work will be done but at least virgin have twitched a little.
Flat refusal to let me upgrade to 50 meg at £35.00 cost so when march the 20th comes and passes and 1 meg on 20 meg continues I shall cancel. This was with a conversation with the complaints dept which hadn't a clue that any work was planned for the area.
At least they could talk to the network team before ringing. left hand and right hand springs to mind.
Loads of trouble in Sheffield yes we know fix it and don't lie to your customers and at least give them a way out after being dishonest.

Re: 20mb working fine until Friday then Sloooow
 

Not the end of day as yet but it doesn't appear to have gone ahead.

Re: 20mb working fine until Friday then Sloooow
 

Well looks like something happened as the up times on my dual wan 2820 show very different times.

Ukonline 248 hrs

Virgin 58hrs

Today I even got 19 meg from speedtest.net and 2235 kb/s constant from Virgin media game servers.

Still the sun is out and it's a very nice day plus mothers day tomorrow so more likely it's due to people being out and not using the service.

Re: 20mb working fine until Friday then Sloooow
 

Still got 20 meg have they actually upgraded???

Re: 20mb working fine until Friday then Sloooow
 

Not sure, my 10Mb/s service is now maxing out at 2Mb, a definite improvement over 300kb/s but still nothing like what I was expecting.

Hopefully it will finally be resolved by the end of the month.

Re: 20mb working fine until Friday then Sloooow
 

I maybe wrong but I don't think 10 meg users are being moved across. So your speed may have increased because you may lost some 20 meg users who've shifted onto the new kit.

Looks like you maybe still on the oversubscribed UBR.

Still got 20 meg right now. if it's still 20 meg tomorrow night that'll be a record.

Re: 20mb working fine until Friday then Sloooow
 

10Mbit customers are being/have been moved on to the 10k cmts. :)

Re: 20mb working fine until Friday then Sloooow
 

Indeed, it's back to sub 500kb/s now :( Was told by retentions that it will be sorted by the end of the month so fingers crossed.

Re: 20mb working fine until Friday then Sloooow
 

Still got 20 meg. Now a record will it last the week.

Re: 20mb working fine until Friday then Sloooow
 

Looks like they finally sorted it. Still got 20 meg.