Why Does Everyone Think Virgin Are Rubbish ?
 

hi, im sick of all of those people who say virgin is rubbish, there always complaning and most of them dont even have virgin, im with them for xl tv, l broadband and l phone and i have never had any problems with there broadband or tv sevices ive had a couple of problems with my phone service but when ive rang virgin they've always sent an engineer around as soon as they could and fixed the problems ,and ive never had any trouble with there on demand services and im on 4mb broadband (soon being upgrade to 10mb !!!) and whenever i check my speed i always get between 3.6 and 4 meg which is great so if your gonna talk about virgin in a badway FIND ANOTHER FORUM

Re: Why Does Every One Think Virgin Are Rubbish ?
 

*Pulls up a chair*

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I dont, so thats not everyone ;) I've had the odd problem in 10+ years but they've always been sorted to my satisfaction

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I don't think they're rubbish, they pay my wages on time every month :)

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Mine too although aound 5% are not paid correctly each month, often including my own people

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Just because your happy does not mean everyone else is. If you took the time to actually read some of the threads you will see that some peole have been poorly treated from over billing to a poor poor service.

I for one have been with VM/NTL around 8 years. I have had problems with them in this time but they became alot worse after the Re-brand. My friend had them to and had all sorts of problems but now has a perfect service.

To tell people to find another forum is a bit harsh. Alot of people have been helped here after posting there problems with VM and you dont have the right to tell them to go elsewere. Maybe if you feel so strongly about it then you should take your own advice.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

And just because you are unhappy doesn't mean everyone else is ;)

To the OP I would point out that the whole reason this website exists is because of problems that ntl/telewest have had in the past.

This means it will get people posting who have problems.

You will rarely find people will search out a website to just post 'I'm 100% happy with my services, Virgin are brilliant'

Just as happy customers rarely phone or write to Virgin to tell them how happy there are, but an unhappy customer will jump to do so

Re: Why Does Every One Think Virgin Are Rubbish ?
 

If you look in the feedback thread you'll see I have stated when I've been happy. And I am now at this time happy with my Service.

My point is he was arrogant to tell people to go elsewere because the OP does not like the threads.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

c.f is mainly a support forum where you can solve problems that you're currently having. It's no surprise that more people say they hate it than more who say they love it. If you get what I mean.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I agree with you

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Ok am just confussed lol I'll be quiet again.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

you have had problems with vm because youre on the ex ntl network and everyone knows that the ex telewest network (whitch im on) performs alot better because it wasnt rushed and telewest engineers new what they were doing unlike ntl they didnt have the slightest clue what they were doing and thats why you have had problems with your services so if you should be blaming ntl for the poor network they built not virgin its not there fault they just dont have the money to upgrade there network just yet and considering that there 5.6 billion pounds in debt wont help either!!!

peace out

Re: Why Does Every One Think Virgin Are Rubbish ?
 

[quote=camy;34572683]I didnt blame VM I said I had problems since the Re-brand.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Is this which was meant?

Re: Why Does Every One Think Virgin Are Rubbish ?
 

sits back with cup of tea and some hob-knobshttps://www.cableforum.co.uk/images/...2008/06/30.gif

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I suspect that camy represents 90%+ of VM customers and that CF members(those with VM that is) are the other tiny percentage. ;)

However when VM/NTL/Telewest get it wrong, BOY do they get it wrong so it's just as well there is a place for their customers to come and be welcomed and hopefully get a solution or just to have a damned good rant.;)

Re: Why Does Every One Think Virgin Are Rubbish ?
 

My bookmark still says Nthellworld.co.uk .Maybe that's a clue as to what goes on here :).

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Virgin Media customer some have problem some dont same with ALL companies I never have problem until now my BB has a mind of its own but should be sorted soon thank god

Re: Why Does Every One Think Virgin Are Rubbish ?
 

You sound like a BT engineer ;)

Re: Why Does Every One Think Virgin Are Rubbish ?
 

This forum is for any views on VM, good or bad - if you want to last a long time here I suggest you dont start telling members to find another forum, otherwise you may need to do the same. :)

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I think its cause of the lack of tv channels on Virgin, virgin media dont have much more channels than freeview and most channels on Virgin you get for free on sky, yet we still pay loads on virgin media.

Im happy with my virgin phone and broadband and i would be more happy with the tv if they got the sky basics back and afew more channels rather than them keep taking channels off and not adding any. :rolleyes:

Re: Why Does Every One Think Virgin Are Rubbish ?
 

http://img387.imageshack.us/img387/1435/lmaodg6.gif

https://www.cableforum.co.uk/images/...2008/06/67.jpg

Re: Why Does Every One Think Virgin Are Rubbish ?
 

The only thing I don't like about VM, is the TV. Although I don't miss them, I'd love the Sky basics back simply because of some shows I like to watch which now I watch in other way. Also, I'd like more HD channels. Do that then I'm very happy with everything.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

No.

When i had virgin BB i had nothing but trouble with it, at least you are one of the lucky ones that has no problems with it

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Why not Virgin? Thats the name of the company. Anyway Virgin Media is run by NTL and Telewest anyway, all that happened was a name change.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

i dont think they are rubbish,in fact i think the oppisite,i am with them quite a while and i am more than happy i also find their cs to be first class.:)

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Dont have the money? well, that's your opinion, they seem to have plenty of money to waste on bonuses for certain people within the company every year :rolleyes:

They have the money to do it, they just dont want to, thus why we have STM, to put more people on the network without having to perform upgrades.

I'm glad you enjoy having all day STM, many people dont so they have a right to complain, just as you have a right to be happy with your services but who the hell do you think you are telling people to go to another forum?

Would you like it if i told you to go to another forum to learn grammar? spelling? mine isnt great but i really had to concentrate to make it through one of your posts.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I have had Nynex, Cable and wireless, NTL,Vm on and off for a few years to say the least, they tend to go through phase's of being very good to being very bad, Unfortunaley they are on the way to VERY VERY bad at the moment and i am very close to the dreaded move to another supplier until such time as they fix there problems and then i will move back. I have done this before and will do it again if they mess up.

Phorm and STM are the present reason for there utterly bad performance. Before you say Phorm has not been implemented yet i say this. They are lower than a snakes belly in a wagon rut for even contemplating selling our private data to a bloody spyware company. Stm is just an excuse to spend even less money while piling more customers on there creeking network.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Lets correct a few inaccuracies here.
Firstly Telewest didn't design their own digital cable system. Cable and Wireless had paid Anderson Consulting to design and implement their cable network. Andersons then sold this info onto Telewest. Andersons were very good at taking documents and putting their own logos on them. The only difference between CW and Telewests systems were the distribution, Telewest used ATM, CW used a proprietary method.
ntl had designed their own network and system with Divicom. Unfortunately CW cable was sold off to ntl. CW had tied themselves into deals with Liberate (and IBM hence bye bye ntl's excellent internal IT support). ntl had to drop plans to use their own epg and interactive platform due to CW's deals. Liberate sucks.
Then good old Telewest, in order to be the first in the UK to have a HD capable STB they rush out the now V+ box. Its MPEG2 and will be another dead weight Virgin will have to carry for some time. Unfortunately Telewests CTO became Virgins CTO, he doesn't want to admit they made a mistake so Telewests box becomes Virgins.

Telewest had 10 or so headends. ntl had 35 or so. Telewest had fewer channels. In short Telewest didn't have to invest as much money as their network is smaller, it is in no way better! Fewer customers, fewer people complaining. The only thing Telewest took the lead on and seemed to do well was broadband.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

And from what i heard brought in STM

Re: Why Does Every One Think Virgin Are Rubbish ?
 

for me they are 100% better than aol,bt & sky.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

i hear you brother...^^^...been with them for under a year and been exellent so far, they have messed up on some occasions on billing, but thats okay, with bt sum1 else was using my line making £30 calls every quarter. Bt bb kept disconnecting, and so on...

virgin media just need to get rid of stm and phorm, sort out a few niggles and GAME ON b!tch...

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I know of several people who worked for Telewest who could highlight massive problems in the ex-telewest network largely caused by a distinct lack of investment in the network. Particularly oversubscribed UBRs (a problem which NTL didn't tend to have, but Virgin do). It's interesting (in that light) to think that the Telewest management now run Virgin.

It's also interesting to note that NTL were planning to go for an MPEG4 compatible PVR (like the rest of the UK HD TV industry) for HD rather than the out of date MPEG2 one Telewest had, which now means that VM don't have the capacity to add a lot of HD channels.

NTL's problems were largely caused by the fact that their networks (particularly the ex-Bromley one) were built from networks built by and for other cable companies, so they had to do a *lot* of work integrating differing systems. Then, just as they started buying other companies, the comms market collapsed (so, no more credit).

However, that isn't to say NTL were perfect. They weren't.

However, back to my main point.

Virgin, like NTL, Telewest and any number of large companies has a lot of customers who get good service and a lot who get bad.

One reason why sites (such as this one) tend to have a lot of complaints is that people tend not to bother to sign up to say the service is good. Most people sign up to either ask a question, or complain when something goes wrong.

There's also the fact that this site (through it's various nthellworld incarnations) has a long history of helping NTL customers, but until the merger, didn't actually get a lot of Telewest customers signing up. Not sure why. They may have assumed that because of the name, we were NTL specific (we actually weren't).

Re: Why Does Every One Think Virgin Are Rubbish ?
 

First
Do not see relevance for the topic.
Please advise how you know ex telewest management are running VM.
Second
Do you not think if Telewest had the same problems as NTL a site would not have been created for them. ??????????? Doh
When the merger ?? (TW / NTL ) took place TW were making money and NTL were bleeding money.
TW won awards for IP and C/S and NTL had this site ??
Again
Is this post on topic or just a moderator making their views prevelant.
PS
This site is for ALL views is it not ????????????????????????????????????????????/

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Hi All,
how I see it,when it changed over to VirginMedia expectations went through the roof because of all the hype. Then the spat with Sky happened and that made a lot of people angry because they were expecting what VirginMedia couldn't at the time provide. Which brings us to the present. There are things which will happen-IPTV etc. Of course this will take time. Ntl customers are used to this as we were always told it's coming soon.
George.;)

Re: Why Does Every One Think Virgin Are Rubbish ?
 

camy I am a ex cable customer here are my reasons for not wanting to go back.

1 - analogue only service, the analogue tv service is hideous value for money, less channels for more money umm no thanks.
2 - at my new address broadband isnt available at all, VM/ntl have a stubborn decision that they prefer to invest again and again in their best areas to raise headline speeds rather than invest in the worst areas so they can provide a universal service to all of their customers.
3 - at my old address whilst analogue it did allow broadband but the congestion was hideous, pings all over the place, full speed only 2-3 hours in early morning, and peak time speeds about 10-20% of max speeds, also hate the proxy servers.

Also these reasons but these arent as serious.

1 - less interactivity, things like sky sports extra champions league dont work properly on cable digital.
2 - india based call centres.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

It is a lot cheaper to increase the speed of broadband than to upgrade an area to digital. Not saying it is right, but Virgin are a business and have to do what is cost effective.

There have been no proxy servers in place since it became Virgin Media

Which is a Sky decision not to provide those streams to Virgin Media

I agree it can be frustrating, but they sometimes actually get higher scoring on the customer surveys than the UK centres do

Re: Why Does Every One Think Virgin Are Rubbish ?
 

The Technical Support Department in India do not score higher than the UK Centres, and that surprises me:rofl:

Re: Why Does Every One Think Virgin Are Rubbish ?
 

The relevance is simply this (and is explained at the bottom of that post, if you bother to read it). All companies have customers who have good experiences. All have customers who have bad.

IIRC, news reports at the time of merger. That, plus the fact that the combined company seems to favour the direction Telewest took, even where the direction NTL was going would have been better (the V+ being one example).
How do you know there wasn't? This site (and it's forerunner) prospered because NTL were bad for a lot of people, and also had inept PR, which meant a lot of stuff to moan about. How do you know that such a site wasn't created for Telewest, and simply didn't prosper?
NTL were bleeding money for one reason, and one reason only. The amount of debt they had got into buying up other cable cos at a rate of knots.

Telewest also did, but on a much smaller (and more sensible) scale.
IP? Internet Provision?

I wasn't talking about Customer Services.. I was talking about network upgrades and maintenance. My info comes from people I know who worked for TW.
I do not believe my views are prevalent, nor should they be. The post is on topic because of the reasons explained at the bottom.
It is, and I have never suggested otherwise.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

benmcr there may be good reasons for as to why VM keep the service crap in my area, but those reasons dont stop it been crap I was just pointing out why I wont be joining VM any time soon.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Yeah Telewest was really good during between 2005 and 2006, I mean they introduced:

First company to abolish National call rates between 01 an 02 numbers(1999)

Talk weekends: Unlimited weekend calls-2005

Talk Anywhere: Call anywhere at anytime for one simple rate.-2006

Teleport(On demand): Catch up tv ect.....-2005

And they were much faster at upgrading to digital, some whole franchises of NTL are still analogue and thats worrying!

And where you say it was delayed because of the intergrating of other cable companies is rubbish because Telewest went through the same thing but still managed to upgrade its areas.

Telewest franchises consist of:

Cable London 50% Telewest owned till 1999
Yorkshire Cable
Birmingham Cable 50% Telewest owned till 1999
United Artists Telewest orginal franchise
Cable Corp
Eurobell South West
Eurobell South East
General Cable

NTL franchises consist of:

Nynex and Videotron (Same systems)
Bell Cable/Videotron (Same systems depending on area)
Diamond Cable
Cable Tel (NTL original area)
Comtel
CableCom
BT (Still owned by BT and is up to BT to upgrade)
Encom
Telecential
East Coast Cable

Virgin Media have missed a bit!

SMALLWORLD MEDIA!

It covers Southern Glasgow,Carisle,Morecombe,Lancaster and other parts of far northern England and Southern Scotland.

It passes around 50,000 properties excl large businesses. It used to be called OMNE and Wight Cable North but has had a big rebrand. Its network is 100% digital and this should be worth snapping up now. It will also make Glasgow wholly covered by Virgin Media too.

They might as well become part of Virgin Media, because Virgin Media's marketing budget is much higher and also aim and have the ability to serve businesses.

Back to the subject now:

NTL wasn't really the one that under invested in the cable franchises, it was the previous owners.

Cable and Wireless communications was incorporated in 1997 and was owned by Videotron,BellAtlantic,Nynex and Cable and Wireless(Mercury). They all owned 25% of it and thought by using one name would give it a stronger national presence. They waited till 1999 to begin work on upgrading, they spent very little money on the Cable franchises as they didn't know which way to turn, in 1999, they also talked about acquiring Telewest if NTL didn't buy CWC. In fact probably the worst franchise was Videotron, Videotron covered London and some of it I think is still analogue only, when we used to live in a Videotron area, the service kept going down and thought it was a complete shambols to be honest!

Then we have the BT franchises, these date back to the 1970's and where introduced by publicly owned BT and publicly owned Cable and Wireless, they were to combat the problems with bad TV reception after BT and Cable and Wireless was privatised, Cable and Wireless no longer had direct responsibilities with residential users and focused on Mercury and international telecoms. The franchises became commercialised espcecially after when Rediffusion collapsed and started showing more than just basic BBC and ITV channels. So in the 1980's there was only a few cable companies which were BT,Rediffusion and United Artists.

BT spent little money on these franchises and was forced to stop selling pay tv services by certain authorities in the UK and EU. NTL have leased them since 1999.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Off-topic posts removed. This thread is not for discussion of staff decisions.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

imho i think VM are quite good considering, and for me yes i have had a few problems but that's life, but i personally don't think that the grass would be much greener on the other side infact i think it's quite brown for me slow adsl and i won't consider moving until VM does something really stupid like phorm, when/if that does come about i might have to re-think but until then i'll stay

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I must admit VM have seem to go downhill I personally hate my BB atm un til the upgrade (july 18th) however I muc prefer telewest as my service was fault less but again I cant say if the merger had never happen that my BB speeds would have gone down under Telewest but they never did when Telewest was around

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Ok
Good responce.
Some points I do not agree on are as below >
I joined this thread as it appeared all views were accepted as long as they were in line with a moderator.
A threat to remove some one from this forum for this thread is deplorable.

you said IIRC, news reports at the time of merger. Please expand ???

The forerunner of this site was sold out and indeed the site was closed.
No such site for ex TW. Unless of course you can show me one..

NTL were not investing,,,,, all the money they had was used to stay afloat.

IP (internet provider) However if you wish to talk about provisioning then shall we talk about SABS,, Before VM got involved TW and NTL were allready getting rid of this old billing and provisioning system. No investment here from NTL.
TW DID win awards as being a quality internet provider (IP)
TW DID win awards for customer care.
NTL won this site

Moderators on any forum should not be allowed to post questions or responces.
They are there as moderators. If they wish to get involved in a forum then they should log in as a memeber and not a moderator.
This is only MY view and may not be refected by other members

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I've been with Telewest/virgin since 1997 and haven't seen much change.
my TV has got better, i only pay for what i need and no sky hasn't made any difference to my viewing.
my Broadband/internet is what i need and i have no need for more speed.
as for STM and Phorm.don't you think they are not already watching what you do. got a link scanner on your anti virus.
well just google the words link scanner.
I joined this forum because i wanted some help with V+,
and the forum worked for and answerd my questions.
you need forums to help and for some where to have a rant.
cable forum is what you want it to be:D

Re: Why Does Every One Think Virgin Are Rubbish ?
 

To be fair the only reason SABS was started was because the billing systems NTL had were not designed for broadband. That was what it originally did, dial-up and cable modem broadband.

Then some bright spark sold the idea of cheaper support costs to NTL managment. This is when the TV and phone started to get added

IMO By 2005 ntl already knew it was a pile of c**p, this why they did no more billing migrations (that and it crashed when they tried to migrate those now in bill areas 24-28) I reckon they were waiting for the merger so they could get their hands on ICOMS

Re: Why Does Every One Think Virgin Are Rubbish ?
 

They should just use one simple system which charges one fixed fee to all braodband customers.

I wonder if it would be more economical and better in the long run to offer the maximum speed at all times to all customers for £20.

So if they got rid of all broadband packages and offered only L Broadband for £20 i'm sure they would rake more customers in, I mean £35 per months does feel a bit terrifying to some people.

Also for those who just want the internet for occasional use, I suppose they could launch 3-2-1FREE 20MB broadband!

3p per minute daytime access
2p per minute evening access
1p per minute weekend access
FREE weekend access after the first 30 minutes of internet usage during the weekend, then after that its free for the rest of the weekend.

Bulldog and AOL launched something like that too

Also does anyone know if Virgin Media will ever launch or promote there own Voip service???

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I doubt if they did that it would bring in enough revenue to maintain the network.

Oh and and XL BB when you swap your phone to Virgin is only £20 per month.

Yes they did, and they both got sold, so hardly a advert for that business model ;)

I doubt it. There are still serious quality and stability issues over VoIP services. Even BT is only getting as close as 21CN which isn't full VoIP

Re: Why Does Every One Think Virgin Are Rubbish ?
 

good point Ben.
However do you not think TW at the same time were not migrating systems.
Funny how TW managed this but NTL did not.
May come back to my point on investment ??

Re: Why Does Every One Think Virgin Are Rubbish ?
 

TW had 10 or so digital headends (regions previously other companies), ntl/CWC had around 48. The maths is straightforward.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

It could be that, which also would have affected the IT choice.

Telewest chose ICOMS as their migration bill platform, and obviously had better luck with it, as this is what Virgin now use. But it a bought in system, and has all the increased support costs that comes with that.

NTL, maybe had to spend more on the network, so had less to play with for IT/Billing systems, which is why the chose an in-house solution.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I'm not too sure the maths is that straight forward... less headends equal less customers which equals less revenue so although on a smaller scale the overall effect it had on performance relational to cost was the same.

The benefit of being a smaller company was that the managers who made the decissions and the frontline staff were not completely disassociated and when decissions needed to be made there was a focus on empowering individuals to speak up (it was Virgin branding before virgin). On the flip side of the coin the ex-NTL side was was very much "I'm not making that decision as I may get shot for it".

As for the network slowdown ex-TW since the merger it's more than likely due to the increased number of hops to the internet due to the fact that traffic is being forced across the ex-NTL core network causing increased congestion at peak times.

IMO post merger for me it's gone more ex-NTL and from my point of view thats a long way in the wrong direction.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I wondered the same thing, but I expect its because ntl's priorities were buying companies rather than investing in their infastructure.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Where did you know that? please provide link if you can....

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Re: Why Does Every One Think Virgin Are Rubbish ?
 

I have lost the plot here losttheplost...
Are you talking about headends,,platforms,,or franchises ???????????????????
Either way the maths do stack up !!!!!!!

It is clear (even on this NTL site) that the losers in the NTL / TW merger was TW.

Of course this is only my view and may not be reflected by others...

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Unfortunatly it appears clearer each day that the loosers are the customers of the two respective companies.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Once again good point ben

However the multiple of systems NTL were working on could have been intergrated (have not VM done this)
Migrating systems is still ongoing and is a painfull process for customers and staff.
It just seems to me (only my opinion) NTL senior management had no contact or control over the front line staff and as such ignored the problems the billing and provisioning system was causing the customer.

It was not luck TW chose ICOMS but more perhaps good leadership/
Poor leadership and weak management led NTL into the state they found themselves in.
I am really sad to say VM are following in the footsteps of the old NTL.

I hope I am wrong but only time will tell

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Correct me if Im wrong, but thats because Virgin Media are the old NTL. Virgin Media was just a name change.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Virgin Media are the old NTL, the old Telewest, the old Virgin Mobile and the old Virgin.net.

It is old all of them

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

why is my last point in BOLD shawty
I did not type it that way ??????????????????????/
HMMMMMMMMMMMMMMMMMMMMMM

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

stereotyypeeeeeeee

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

However the Virgin way of doing things seems to have made the whole lot a piece of old dogs do do. :mad:

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

:clap:

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

What are you talking about? You written it. Ive just made it bold because it was the line I was qouting on.

You said and the line I made bold was "I am really sad to say VM are following in the footsteps of the old NTL."

My point is that Virgin Media is just a name change, the old NTL has never been anywhere, its still there and always has been. Virgin Media are following in the steps of the old NTL because they are the old NTL.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

You could make your point without changing my post ??????????????
My thoughts and comments were based on the complete post.not just the bold area YOU CHOSE TO CHANGE

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

He changed nothing just emphasised a line.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

If posts can be altered then the above is ok ??

Do you agree.

If not where do you draw the line ?????

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

oooh you do like to stir it don't you?

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

My point is simple.
We do not change or alter a post.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Emphasising a line is not altering or changing.It is a valid way of highlighting perceived flaws in a statement.It is a perfectly acceptable debating tool.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Excuse me but maybe you should learn between changing peoples posts and just bolding bits you want to respond on.

My comments were based on your comment (comment without the 's' at the end to make comments, as then I would comment on the whole post).

I think you will find that this is an everyday occurence on forums.

---------- Post added at 15:50 ---------- Previous post was at 15:48 ----------

What you did there is totally different. You have changed what someone has said and that is totally wrong. Bolding a sentance on which I want to comment on is not in the slightest bit wrong.

---------- Post added at 15:52 ---------- Previous post was at 15:50 ----------

I know we dont, I never apart from bolding a sentance. Dont like it, complain to the moderators, but they wont do anything as its a common feature of Internet forums.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

I don't think there are rubbish but, Their broadband service has taken seven months to get repaired after countless promises. It's only just been done so I am unsure if it realoly is fixed.

I also don't think they are rubbish when they make an appointment to fix a box, tell me there's a fee to pay if I'm not in, then don't bother their arses to turn, and know nothing about the appointment when I ring up to complain.

I don't think they are rubbish when I ring tech support and can't understand a damn word that is being said to me on the other end of the line.

When everything is working and I get to speak to someone from the same planet it's all good.

Re: Why Does Every One Think Virgin Are Rubbish ?
 

[quote=BenMcr;34579666]I doubt if they did that it would bring in enough revenue to maintain the network.

Oh and and XL BB when you swap your phone to Virgin is only £20 per month.



Yes they did, and they both got sold, so hardly a advert for that business model ;)

AOL was sold off because it lost its customers to cheaper alternatives that offered TV,homephone or mobile or all 3. Since AOL costs £14.99 per month just for broadband alone, many people saw that Tiscali was more cost effective because for £15.99, you can get Broadband,Free weekend calls and line rental! So its no wonder they are giving away laptops!

Bulldog was sold because of financial problems and esculating issues with its billing system furthermore its company reputation is very bad, and lastly its customer numbers dropped from 150,000 to 110,000 within 9 months! 2005 to 2006. Thats a lot of custom lost.

The companies which offer two or more services are the ones which will succeed.

Other companies that should be worried:

T-Mobile- Only offer mobile phone services

Hutchison 3G- Only offers mobile phone services

Vonage- only offers Voip. Unlimited calls to landlines cost roughly the same with Virgin and BT.

O2-Since the launch of O2 Broadband,its more secure,although customer base is still relatively low compared to Orange,Virgin and Tiscali.

Demon Internet- Very expensive and is already fading, I bet some people on CF dont even know what Demon is.

So it just shows that offering 2 or more services really does work wonders for your telecoms business!

Other companies which were swallowed up because of this very reason:

Tele2-Swallowed up by TalkTalk. Tele2 only offered basic homephone in the UK.

Toucan: Swallowed up by Pipex which was also taken over by Tiscali.

One Tel/Centrica Telecoms: Swallowed up by TalkTalk because profit margins were too small.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

It may occure every day does that mean its ok.
People who need to make a point need to do so on their own merits not by changing a post from some one else.. Making one (and only one ) line bold is changing a post. I only changed a few words to make MY point. Oh perhaps I change a font into white (bold of course) would be acceptable.
My point is valid.
You do not change a post >>>>>>>>>>>>>>>>>>>>

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

No it's not.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Ok its only my opinion .

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

bold for emphasis is not changing anything other than the tags - the message still contains the original content, I cannot see how you can equate that to 'changed a few words', which you seem to find ok ? :)

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Well said.

Highlighting is giving an answer to a specific part of the quote, nothing more. Things can be taken out of context obviously (but not on purpose), but it is a valid and normal thing to do on forums etc as stated by everyone else. As I've pointed out. ;)

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Whats your problem? Your original message is still exactly the same. Its not my problem that you have a problem with it, no one else does. Maybe if its that a big of a problem, you dont belong on forums as, yes it does occur every day and yes it is ok to do it.

Do what you like to my post as long as you dont change what I have written, I couldnt give a poo to be honest, the original message of yours is still there for everyone to read without me bolding one line :rolleyes:

Well done I hate that smiley, your the one person ever on the internet to make me use it.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

---------- Post added at 09:25 ---------- Previous post was at 09:23 ----------

unless you read the above fully it may be taken out of context ?
Once again it is only my point and may not be reflected by other members
But thanks for agreeing with me and well done to you 2

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Re: Why Does Every One Think Virgin Are Rubbish ?
 

Getting back on topic then, I will repeat what I origiannly wrote, which just got ignored anyway.

Correct me if Im wrong, but thats because Virgin Media are the old NTL. Virgin Media was just a name change.

So my point was, VM are not following in the footsteps of NTL as they are NTL, there name has just changed to Virgin Media. So what you are seeing is NTL carrying on as usual, but with just a changed name.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

But then they are telewest with a name change as well

Also, although I haven't tracked it, how many of the board come from either of the two previous cable companies?

I am pretty sure quite a few of the internet lot are from what was telewest. The TV STB software is ex-telewest code, the billing system is ex-telewest etc.

So Virgin Media is more telewest than ntl

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

As far as Im aware though, all or most of the big bosses were all from the NTL side, it was just they took over some of the stuff that was done better from Telewest. Even so, Telewest were a much smaller company than NTL and as such Id say the company that merged as NTL:Telewest was mainly managed by NTL.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Apart from Neil Berkett there is currently no-one on the Virgin Media managment board that worked for ntl (just checked) They either worked for Telewest or outside companies.

There are few in regards to ntl:telewest business, but we are talking about residential here.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Well I stand corrected, but I still believe that the company of NTL:Telewest and now Virgin Media was mainly and still is run from the NTL side of things, or that was what I believed.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

I dont think VM is rubbish, but they have got a bad name with the people they have had working for them. If its not TS for broadband its the sales people, who seam to push what they think is right, rather than what is right.

Everytime you ring, you get a diffrent reply ! and that person will say the other person is wrong AND he is right.

He/She is only right if you like whats being said :) else blow them out and ring up again and get someone who knows even less :)

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

They have got a bad name due to the fact that its got something to do with NTL, well thats my opinion anyway.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Just cancelled today. Just fed up with the customer services. They don't know what the left hand is doing from the right.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Cancelled my parents service with VM for them today also, retentions was less than helpful (offering the current services for £55/month...yea wow...£24 cheaper with sky, goodbye).

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

http://www.cableforum.co.uk/board/im...cons/icon5.gif whats included in the £24... ie services..... sorry should be £31.....

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Like for like £24.00 cheaper ??
Ok give us the details to back up your statement..

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

Things were bound to go pear shaped when Virgin took over. The moneymen got involved at that point. NTL was running at a loss and in debt. Virgin obviously wanted to turn that around and start making a profit. At the expensive of everything else...

How do we achieve that ?
Easy.
Get more customers and stop spending money unnecessarily (on trivial things like upgrading the network.)

But surely the network would be put under too much strain ?
No, not if we introduce STM between 4pm and 9pm.

But surely customers would complain ?
Don't be silly. Customers are stupid. All we have to do is pretend it will only affect heavy downloaders who download a gazillion gigabytes a day. Most customers are ludites. The majority only surf and email but think they need 20meg to do it. They won't complain. If they had any brains they'd all be on the 2meg package.

But people who do actually USE their connection will complain ?
We'll just tell them to [Moderator Edit] off to BT then. They probably won't go but if they do, good riddance, they were using up too much bandwidth anyway.

But aren't they paying to use that bandwith. Isn't the service supposed to be unlimited ?
Didn't you read the small print. We have a "fair usage" policy.

What if the people who download don't leave but migrate their downloading to the mornings instead ?
We'll just extend STM to 10am.

Isn't that excessive ? Surely people will complain ?
Stupid people don't complain. Stupid people are happy and content and don't know the meaning of "unlimited."

But the smart people will complain ?
Are you serious ? The smart people will all have cancelled a long, long time ago... Or else they'll be on 2meg...


[Moderator Edit (Rob M): Edited innapropriate language]

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

3 for £30 is a nice selling point but after the first year £17 for 2mb internet connection is just too pricey, esp. with all this hassle bout not giving punters the correct speed.

The v+ box is sluggish and temperamental. HD on one channel, Telephone call charges are too high, cheaper on my mobile. Films on demand are pricey.


The only option is BT who i despise.

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

retentions offered me nothing I m paying less for sky and bt with full things sports and movies than I was with virgin with no sports and movies

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

me two when i was on Vm anologe and when the bt contrack ends i am thinking jion Sky Takle and then i pay eving less

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

I just love out-sourced call centers who's staff read from scripts! I could not live without my unreliable V+ box which is tempremental at best. I love getting overcharged for services I have not subscribed to. I love the fact that a simple number change took four days to complete.

VM are brilliant!

Re: Why Does Everyone Think Virgin Are Rubbish ?
 

i take it you hava not see the Sky Box /Sky +/ Sky + Hd then all 3 are Brillant (HOW ever if you hava a Hd tv Sky + Hd is the the Best of the lot)