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VM CEO: We don't need HD channels
VM finally come clean about the lack of HD channels :mad:
http://www.digitalspy.co.uk/digitalt...d-channel.html |
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What the?!?! Has he not realised how much people pay for HDTVs for HD channels? People will end up going to $ky... What an idiot.
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Phorm Spyware system = Second mistake. STM for most of the day to save money on upgrades = Third mistake Excellent first few months in the job would you not say. :rolleyes: Will now wait for the retraction and the statement that he was taken out of context by the big bad press :rolleyes: |
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They normally say one thing and do another...I hope this is the case with HD :(
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VM have missed the boat on HD and this is Berketts way of saving face.:td:
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It is a stance that will have to change once ITV/4/5HDs all come on stream but for now he has a point. |
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Let the exodus begin...
I wonder whether he literally said either of the headlines at any point. It just seems a very arrogant and in your face thing to say to people crying out for any more linear HD channels. I really like VOD, it's great (although I don't think it's improved that much since launch a couple or so years back) but a few VOD offerings are needed ontop of a few HD channels. Soon Sky will have 15 proper hd channels (not counting luxe or box office). Having 4 or 5 HD channels on VM + vod would placate quite a few people but just 1 will lose customers. |
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As for the CEO? While I agree that HD probably isn't the selling point that the industry appears to think it is (a lot of my friends aren't that bothered about quality of reproduction as long as the content is interesting, and I suspect this pattern is repeated nationwide), the CEO does appear to be sticking his head in the sand, and may well find that Virgin is left behind if HD does become a major selling point. |
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Does this chap even listen to customers? Ya know that one's that pay his wages and buy is service!
The VOD is brilliant, no doubt about it. However people want HD channels. |
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It will not be long before he has to leave for family matters as most of the CEOs do :)
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I think it's time VM found a new CEO
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I am not trying to be controversial, but I couldn't find where, in the article, either of them said "We only need one HD channel" - in fact, the article states "The cable operator is currently running a major marketing campaign focusing on VoD and claims to be expanding content rapidly, including in HD"
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Another article here. At the risk of asking a stupid question, can someone clarify what they're referring to by "sweetheart deals"? |
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Howard Watson said: "I don’t think we’re losing customers because we don’t have the HD lineup that Sky has. It’s not causing us a churn problem..."
He has totally misread the situation. First of all, if he read the various forums on this subject he will realise that a lot of people are eagerly awaiting more HD channels from VM and when they hear this news, he may find egg on his face very swiftly. Secondly, if VM are to get a fair share of the customers who have yet to switch to digital, who does he think they will turn to with their new HD ready TVs with an attitude like that? I have said it before, but I'll say it again just in case Mr Watson wants to take a peek at the reaction. VM needs a minimum of the four terrestrial HD channels that will be broadcasting by the end of the year. If they do that and massively increase their HD choice on VOD, they might just get away with attracting customers from Sky by advertising their HD services as free. If they continue to ignore what their customers and potential customers want, VM will never be able to compete with the likes of Sky. |
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The point is, with the digital switchover and the growing number of people with HD sets, curiosity about what HD actually is will grow, and advertising this will also help. Personally, I think if VM don't go for this now they will lose a lot of viewers. And as for the 'no evidence that this is the case' proposition - have you actually seen any surveys on this subject? Nor have I, but I've seen a lot of posts on this and other forums. The thing is, a successful operator will create the demand anyway. Look at Sky! VM just aren't trying. Definitately, could do better. :mad: |
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I may be wrong but doesn`t the v+box upscale all of the existing channels to 720 or 1080 hd quality anyway,if this is the case why not spend the money on more VOD rather than investing in extra hd channels.
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You're getting a skewed perspective from reading forums like this, which obviously attracts more informed consumers... or somewhat more informed, at least. ;) Quote:
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So let me get this straight...
Virgin want to go out of business, right? |
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I bought a HDTV specifically for gaming/Blu-ray, but I was rather hoping that there would be more HD TV content available by now.
If they only need one channel, and that is BBC HD Preview, people are - surely - going to watch that and think, "Ooh, nice! I want more HD content!" And then where are they going to go to get that? Yup... Sky! Methinks there are 3 extraneous letters at the end of Mr. Berkett's name... |
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Get this man on the board of directors, quick! |
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I think it's funny - like someone said earlier, first Phorm, then the added STM, and now this?
I wouldn't buy a HDTV only to be stuck with one HD channel on Virgin. I'd do something about it - like join Sky instead. Phorm, STM and my newly-horrible internet speeds are seriously making me consider Be*. Plus, my parents are both on Virgin Mobile, and they've been told their prices may be changing. |
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There are alot of people out there who DO NOT have a clue about HD,DIGITAL ect, believe me, i visit customers houses, they have freeview, Analogue TV/LCD TV's bought a few years back that aren't capable of 720 let alone anything else, as already pointed out the British public isn't any where near knowing what is what. The older generation think that they'll have to spend thousands on new TV's because of the Analogue-Digital switch on terrestrial, when all they need is a £20 ish freeview STB, They are a sales mans dream.
Watching films on DVD/BLUE RAY yes i like, sport on HD well a good Analogue TV gives a very good picture for that. We've all seen it, the LCD/Plasma in Currys ect and the picture is rubbish for analogue TV, HD on freview? no where to be seen. So yes Sky has HD on a few channels that you have to pay extra for bigf deal. So at first i thought nooo, but maybe there is some sense in it for now. |
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Upscaling is electronic trickery to try and make an inferior image look better. The electronics tries to guess what should have been there if the image had been a higher content. But that is all it is, a guess. True HD content, was recorded and transmitted at the high resolution. Thus nothing is degraded, there are no missing bits to fill in. |
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hes nuts. hes brainwashed himself, VM CANT provide more HD channels, its not that there is no need! Hes just spinning a poor situation to make it out like its not a big deal at all.
They messed up hugely with mpeg2 boxes and now try and shrug it off. I suppose i wouldn't expect any less, but its such an arrogant standpoint. If people didnt want HD, sky HD wouldn't be up to the 400,000 mark and even thats with high box pricing and monthly sub... |
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Tivo wins again. |
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There's no question that Virgin are providing an inferior, if not outright crappy service, but the reality is that Virgin do have HD content on their VOD service, and the issue here is about whether or not they need more linear HD content. Seriously, how many customers do you think they're going to lose over this, if they didn't even lose a significant amount of customers over the basic Sky channels issue? Furthermore, with an increased popularity in time-shifted TV habits, you might even wonder if Virgin need more linear channels at all, or if VOD could be the future for them, as they currently have a considerable advantage over Sky in this area. |
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this is with a massive outlay for an HD box AND the extra subscription charges. My point was there is a demand for it, even with the extra cost it incurs for the privilege. Sure VOD HD is fine, but I would think its sports, movies and upto date entertainment shows which people mostly would be interested in HD, not something VM seems to be about. anyway, the point i was making is that hes fitting his view around the inability to be able to provide the service, nothing more. ---------- Post added at 02:24 ---------- Previous post was at 02:20 ---------- Quote:
why say something that's clearly not true, for your own sake, try and be honest with yourself. there is nothing worse than deluding yourself, how can i take on your opinion when your happy to say things im sure you know aren't true :( |
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There is an awful lot of people replying to this thread stating that others do not want HD.
I think it's apparent by all the replies that people DO want HD. I think if Sky was to reduce the cost of their HD box people would leave in their droves. LTG |
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Thats what i hate about VM i had a offer to move to sky but i said no :(
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Until terrestrial TV moves over to HD in a significant way this will just be an extra service you will have to pay for with limited content (regardless of carrier) for some time yet and I for one will not bother upgrading my (still fairly new) TV until such time as there is more content that I want to watch available.
HD TV is still really at the film/gamer/must have the latest thing stage and the general switch to digital needs to be completed before HD will really take off in a worthwhile way. |
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HD is a new thing but sky are using it as a big selling point. VM's VOD is great but I do think they need to invest on more HD content :)
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I said this on AVF - in my book VM have until the end of the year to have all of the HD channels Freesat have, otherwise I'll defect. I'll keep the broadband (unless we actually get Phorm).
And HD VOD != Liner VOD. The quality is significantly higher on BBC HD. And if the gaffer is saying this publicly, would he please tell his minions to stop lying to people - out and out lying when people ring up and say 'I can't get Discovery/Sky Movies/Sky Sports HD' and they're told it'll be available 'soon'. This, more than anything else gets right up my nose. |
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Sky have allready dropped the price of the HD box for New customers, so don't have to worry about that price gap also unlike Virgin they have deals on the High St to get those New customers. When you buy a HDTV the HD BOX is reduced even more.
SKY also have done deals in the past with TV makers to give away the HD BOX for free with the those £900+ HDTVs, Have you seen Virgin do the same deals, I must have missed them. Did you think the install costs for the V+ Box dropped to £75 buy chance. |
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all i was suggesting in the rest of my post is that VM are trying to fit their opinion around the fact that they cant provide it anyway! we all know they dont have the room for more HD channels, especially after the mpeg2 choice. |
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MP2 HD is not the constraint you guys all seem to think it is, yes it is not as efficient but my cable connection has up to 30MB BB (soon to be 50MB) 40Channels of HD and however many of SD and they run their telephone services over VOIP so that is more bandwidth use on the cable. |
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I Wish VM would get Sky Sports HD
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Thankyou brundles. I was considering moving to Sky when my HD subscription expires next month. Now I know I will move since Virgin have seen fit to ignore the 'few' HD customers. Any advice for the changeover would be appreciated since I have TV, phone and broadband from Virgin.
Regards to all. |
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Is this the same Neil Berkett who said net neutrality was '*******s' and is implementing phorm?
I don't think there has ever been a CEO as arrogant, ill informed, incompetent, and frankly stupid as this guy. He seems to be trying everything imaginable to alienate his customers. Putting it simply, the guy is an **** hole. VM need to remove this nut case before he does any more damage. |
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I don't have an HD TV - yet.
Reason? (other than the fact that I don't have the money just now) because it would only be for me. There's a slight problem with my setup at home at the moment. I have both the RF and Scart inputs into the back of the TV. There's some sort of conflict on the RF (maybe channel 5, maybe just mains hum) which leads to an annoying herringbone effect when virgin is viewed via RF rather than by Scart. I've explained time and again to my family that the picture's better if they select the AV channel rather than RF. It gets me nowhere - I actually get told they can't see the problem! Now if an annoying problem like that is irrelevent to a (possibly significant) part of the population, what are they going to think about HD? I honestly suspect that (although there'll always be those who appreciate clear crisp pictures) a fair chunk of people are not going to give a fig whether a channel is HD or SD so long as the latest episode of X factor or emmerdale can be seen. I'd be happy to be proven wrong, but I wouldn't lay a bet on it.</p> |
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The difference between SD and HD is night and day on my TV (50" 1080p Pioneer plasma). In fact I find many SD channels simply unwatchable, such is the level of blur and blockyness. |
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Well thats the straw that broke the camels back, Im offsky.
Yes Sky is going cost me more but I for one bought my TV and got V+ box for HD content. Ive hung about for 2 years believing it was only a matter of time. |
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The Digital Spy spin on this story is pretty appalling - no-one says that "one HD channel is enough", they said they're concentrating on marketing Virgin's VoD and Broadband services. Nowhere is there a direct quote that justifies the headline. What they actually say is that they're not currently losing a significant number of customers due to lack of HD channels, and they're in a better position to judge that than us no matter what we personally feel.
If someone has recently bought Virgin thinking they're getting HD on a par with Sky's service, they haven't done their homework. Similarly, if someone's bought Sky expecting a decent On Demand service, they're going to be disappointed too. Quite simple really: if you want more HD and it's your main criteria for selecting a supplier, go Sky. Sad but true. |
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I've nothing against VOD, it could be a wonderful service but the fact is after all this time the amount of HD content on VOD is absolutely laughable. Sky broadcast vastly more HD content every single day, so for Virgin to use VOD as an argument not to add HD channels is truly pathetic. I'm going to speak to Virgin and get out of my contract if I can and go to Sky. I'd much sooner not, as I find Murdoch repugnant, but the truth of the matter is that Virgin's service is far inferior to Sky's offering and is showing no signs of improving. And frankly Virgin Media's CEO isn't far behind Murdoch in the offensive stakes now anyway. They guy is one of the most obnoxious figures ever to run a large corporation. ---------- Post added at 21:19 ---------- Previous post was at 21:18 ---------- Quote:
Neither of which is at all uncommon. |
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I was having a dig at Hokkers999. |
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from what I have seen. In an average front room you would be looking at a viewing distance of what 7 - 8 feet minimum. At that range on a 32" screen the difference between HD & SD is barely discernable. This has already been discussed several times on here. Anyway back on topic, no matter the real benefit, HD is still a selling point especially for those that dont understand it. I understand the technical difficulties but without at least 2 or 3 channels VM are going to be left behind. VoD is a bonus for most people not the main feature which is Linear TV. Berkett is living upto his name with his stupid comments recently and I can see him being out on his ear soon. To be honest I think this has not been well reported but still to leave yourself open to this is stupid. |
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Sky could simply give HD boxes away for free, £5 extra per month sub (even free if they dared maybe 18 month contract?) and crush virgin media TV like a paper cup.
Taking that hit now could destroy virgin... and if they gain the TV customers, they're likely to gain the phone & bb as they are likely to move at the same time VMs head in the sand attitude may well hold now, but its not going to last. |
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I see lot mis information here 72op is defenately better than standard thats for sure. Those who dont might not be calibrated properly. Tv's out the shop will never look right in your home and need tweaking you can lose definition in the black levels.
http://www.lcdtvbuyingguide.com/lcdt...libration.html I find HD much cleaner looking and sharper image. Broadcast HD not as good as blu ray but you should see a difference from standard or upscalled signals. 1080i/p is even better still. Yes even 1080i signals as long as the source is 1080 and not upscalled 720. some might want to read up why so here the link http://blog.hometheatermag.com/geoff...061080iv1080p/ Shop around do your homework you can get damn good set for £600. also consider this is the tv getting hd resolution you are especting. http://hometheatermag.com/hookmeup/0506halfrez/ may as well put this up for some to look at about the signals and differences from standard to HD. http://en.wikipedia.org/wiki/HDTV VM got to consider this go out look for tv now. its hard to find lcd plasma's without being HDready or 1080 full. You might find a few but the industry is in full swing to get people to HD. CRT's getting scarce most manufacturers such as sony pulling the plug. That means the likelyhood is greater that people will be getting HD whether by deliberate or by default. VM do need to make sure that this decision dont blow up in there face such as the decision to go for the gimped V+ box. |
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Since VM have always claimed they make nothing from their TV Service it becomes clear why they do not invest in it. Landlines seem to becoming a dead dog too. It's not surprising that VM have stated that they only want to concentrate on their BroadBand Service. If only they would do as they state because it seems the BroadBand Service is in danger of descending to the standard set by their dreadful TV service. |
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Well said Mick, if BB is indeed now VMs flagship product, Berkett for unknown reasons seems to be steering it towards the rocks. I cant believe Mr Branson is satisfied with the "publicity" this company is bringing to the Virgin brand. |
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The point of my post was to highlight that Virgin may well focus on other areas but neglecting the demands of consumers on the TV side moves them to Sky for TV as theres pretty much nobody else. When theres so much to be saved having multiple services from one provider - if virgins phone and TV aren't attractive the pull of VM broadband may not be enough to counter the savings of getting all 3 from sky. By neglecting their TV, they face losing customers for any of their other services due to the pull of combined discounts (ie Sky free BB) from other providers. |
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For reasons of their own VM seem to be letting standards drop across the board. It's been suggested the reasonis because the CEO is a fool but I don't think so. Fools don't get to a position like that in a Company. I would suggest it is because they are broke and on the verge of folding (again). Or Because the churn after the 20meg upgrade fiasco and the loss of the Sky basics was lower than expected, VM are actively seeing just how far they can extract the urine from their customer base before a positive churn becomes a negative churn. While at the same time saving oodles of cash on not upgrading the network and making staff redundent. The problem with this is maybe they are on a plateau with this at the moment but they could encounter a cliff like the digital signal cutoff point when a weak signal completely loses the picture. If this was to occur they could find themselves in an impossible to recover situation. As to their stance on HD, when the 5 major channels launch HD their position will be increasingly untenable. I would expect mass defections to Freesat. |
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I wonder what Berketts reaction to that will be, something along the lines, "VM doesn't need the thousands who have left for Freesat, even though they have five HD channels its not what our customers want" |
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He's succeeded certainly, but as a CEO of a company he's a spectacular failure. I really can't think of any CEO aside from Murdoch who is so completely obnoxious and counter to everything sane people think important. He is surely a terrible embarrassment to the rest of the company who must dread his next venom filled attack on some other sacred cow. He's also totally counter to the 'nice guy' image Branson likes to put forward. I wonder if Branson even knows what this clown is up to, or is he too busy off building a moon rocket or some such. I'd say he'll be gone within 6 months, or VM will have sold up or gone bankrupt. You can only beat up your customers so much before they leave, and I think for many he's already well past that point. ---------- Post added at 10:11 ---------- Previous post was at 09:21 ---------- Another issue which Virgin's moronic CEO conveniently fails to mention when he's waxing lyrical over how wonderful upscaled PAL is, is that PAL broadcasts with 2 channel sound. The new HD channels come with Dolby Digital 5.1, which while a far cry from the sound on a blu-ray (Dolby True HD, DTS Master HD), is still a huge leap over 2 channel sound. But then again, if he's happy with crusty old SD PAL, then he probably doesn't even see the need for stereo sound, let alone surround. |
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I think we all know now why Virgin are so bad, their CEO is obviously a muppet.
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Ofcom announced freeview will later this year get DVB-t2. Will be introducing HD on freeview although only the main 5 from 2009 as each region goes digital only they will get ITV HD, BBC HD, c4 HD, 5 HD. You can see freeview also hurting VM. I hope his comments been taken out of context he was talking about the immediate period to early 2009. He does have a point during this stage of HD. But from mid 2009 there is definate need to start looking at HD as standard. |
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---------- Post added at 12:50 ---------- Previous post was at 12:37 ---------- OMFG its TRUE!!! Neil Berkett was hired by sky to infiltrate Virgin Media and finish the company off.... Neil Berkett is...... THE INFILTRATOR!!! showing on sky1 and sky1 HD this tuesday 8:00pm |
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It's called "failing upwards".. |
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Talking about destrying VM just as you say is shortsighted, ADSL in my view is less of a product than cable broadband,and not knowing much about BT Vision and it's performance, i can only assume with the poor performance of ADSL this is no better. But i agree VM shouldn't and most likely won't, sit back for the next few years with there, "head in the sand" as you say. |
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