Cable Forum - I Need Help.

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topgunner

23-04-2008 22:31

I Need Help.

hello,for last week or so ive been getting some problems with my net..every night round about the same time i keep losing conection for like 5secons and comes back on and same again..them my friend said his did that and his mac address has been cloned?

what can i do?:confused:

whydoIneedatech

23-04-2008 22:32

Re: I Need Help.

Quote:

Originally Posted by topgunner (Post 34536609)

Call Tech Support

Get help with your Broadband

0906 212 1111*

*Calls cost 25p per minute. There is a 10p connection cost from Virgin Media landlines. Charges from mobiles and other networks may vary. If the fault is found to be with Virgin Media the cost of these calls will be refunded at a cost of 25p per minute.

moaningmags

23-04-2008 22:33

Re: I Need Help.

Quote:

Originally Posted by whydoIneedatech (Post 34536614)

Are you on a mission whydoineedatech? ;)

whydoIneedatech

23-04-2008 22:34

Re: I Need Help.

Quote:

Originally Posted by moaningmags (Post 34536615)

Are you on a mission whydoineedatech? ;)

Its Peter and its easy to post:)

Graham M

23-04-2008 22:34

Re: I Need Help.

I thought you could phone support on 151 again now?

whydoIneedatech

23-04-2008 22:36

Re: I Need Help.

Quote:

Originally Posted by Zeph (Post 34536620)

I thought you could phone support on 151 again now?

From the 1st of June, just as my 2 weeks holiday start;)

moaningmags

23-04-2008 22:36

Re: I Need Help.

Quote:

Originally Posted by Zeph (Post 34536620)

I thought you could phone support on 151 again now?

Not until 1st of June

and Hi Peter

whydoIneedatech

23-04-2008 22:38

Re: I Need Help.

Quote:

Originally Posted by moaningmags (Post 34536625)

Not until 1st of June

and Hi Peter

Do you like my holiday time

Hi Mags

moaningmags

23-04-2008 22:39

Re: I Need Help.

Quote:

Originally Posted by whydoIneedatech (Post 34536628)

Do you like my holiday time

Hi Mags

LOL no I don't, that's when I've asked to go back on 10 hour shifts :dozey:

whydoIneedatech

23-04-2008 22:46

Re: I Need Help.

Quote:

Originally Posted by moaningmags (Post 34536630)

LOL no I don't, that's when I've asked to go back on 10 hour shifts :dozey:

Do you think we will be busy?:juggle:

I will of course be thinking about everyone while I am away:LOL:

moaningmags

23-04-2008 22:48

Re: I Need Help.

Quote:

Originally Posted by whydoIneedatech (Post 34536637)

Do you think we will be busy?:juggle:

I will of course be thinking about everyone while I am away:LOL:

I think we're going to get mobbed.

And if you're thinking of us while you're on holiday, you're more sad than I am :p:

whydoIneedatech

23-04-2008 22:51

Re: I Need Help.

Quote:

Originally Posted by moaningmags (Post 34536641)

I think we're going to get mobbed.

And if you're thinking of us while you're on holiday, you're more sad than I am :p:

I know I will miss the first 2 weeks, maybe the novelty will have worn off when I get back to the Dock.:hyper:

moaningmags

23-04-2008 22:59

Re: I Need Help.

Quote:

Originally Posted by whydoIneedatech (Post 34536647)

maybe the novelty will have worn off when I get back to the Dock.:hyper:

Hope not, you should suffer like the rest of us :D

topgunner

23-04-2008 23:01

Re: I Need Help.

ive come on this site for abit of help and you to are just chatting like its msn lmao thanx

whydoIneedatech

23-04-2008 23:02

Re: I Need Help.

Quote:

Originally Posted by moaningmags (Post 34536660)

Hope not, you should suffer like the rest of us :D

Its bad enough that we have started taking NTL calls:banghead:

joglynne

23-04-2008 23:08

Re: I Need Help.

Quote:

Originally Posted by topgunner (Post 34536664)

ive come on this site for abit of help and you to are just chatting like its msn lmao thanx

..https://www.cableforum.co.uk/images/...2009/04/35.gif to the forums topgunner.

What part of the country are you in? Maybe some one else on the forums,in your area, can say whether they have similar issues.

whydoIneedatech

23-04-2008 23:12

Re: I Need Help.

Quote:

Originally Posted by topgunner (Post 34536664)

ive come on this site for abit of help and you to are just chatting like its msn lmao thanx

Sorry about that, but we both posted the relevant links and phone number for you to get help.

The phone line is open 24/7 and is presently manned by our Out of hours team and the Newsgroups are the other route you can try.:)

topgunner

23-04-2008 23:17

Re: I Need Help.

Quote:

Originally Posted by joglynne (Post 34536671)

im from the LS area mate.its realy starting to **** me of now lol:(

whydoIneedatech

23-04-2008 23:20

Re: I Need Help.

Quote:

Originally Posted by topgunner (Post 34536685)

im from the leeds area mate.its realy starting to **** me of now lol:(

If you ring in then they will be able to check if your MAC address has been cloned for you, or if the is a device on your UBR with the same MAC address, which can happen. They will get 2nd line to check it.

moaningmags

23-04-2008 23:24

Re: I Need Help.

Quote:

Originally Posted by topgunner (Post 34536664)

ive come on this site for abit of help and you to are just chatting like its msn lmao thanx

Sorry Topgunner.
Which modem do you have? Are you Ex-NTL or Ex-Blueyonder.
Do you know how to log into your modem configuration pages?
If so, have a look at the signal page and the log page
Any errors similar to No Ranging Response received - T3 time-out
will need a tech visit.
Feel free to post your power levels and stuff and we'll have a look while we chat. :D

HTH
Mags

topgunner

23-04-2008 23:30

Re: I Need Help.

Quote:

Originally Posted by moaningmags (Post 34536696)

ive got a new 20mb vm modem mate..and i dont have a clue how to log in to that stuff mate lol but ive looked around on the net and it realy looks like its been cloned..

joglynne

23-04-2008 23:37

Re: I Need Help.

topqunner, to log into your modem configuration pages go to http://192.168.100.1. to log in use root/root.

whydoIneedatech

23-04-2008 23:38

Re: I Need Help.

Quote:

Originally Posted by topgunner (Post 34536705)

ive got a new 20mb vm modem mate..and i dont have a clue how to log in to that stuff mate lol but ive looked around on the net and it realy looks like its been cloned..

I take it that LS is London South which is Ex-Telewest.

Is it a Webstar Scientific Atlanta EPC2100 if so all you need to do is open an Internet Explorer page empty out the www address bar and enter the following
192.168.100.1 and press enter which will take you to the configuration pages and you click the various tabs and you will find your MAC address and the Learned MAC address. DO NOT POST THEM HERE!! Just post your power levels.

If it asks for a username and password they should both be "root"

You are best ringing Tech Support as you will get a quicker response.

moaningmags

23-04-2008 23:43

Re: I Need Help.

Quote:

Originally Posted by whydoIneedatech (Post 34536719)

You are best ringing Tech Support as you will get a quicker response.

Ermmm, you saying I'm slow???:p:

whydoIneedatech

24-04-2008 07:10

Re: I Need Help.

Quote:

Originally Posted by moaningmags (Post 34536727)

Ermmm, you saying I'm slow???:p:

No I meant he could ring now for the Out of hours team:LOL:

BBKing

24-04-2008 09:42

Re: I Need Help.

Quote:

I take it that LS is London South which is Ex-Telewest.

Um, customers aren't necessarily as familiar with ICOMS areas as us, mate! Quite apart from anything else, they're not obviously geographic.

Assuming postcode areas are being referred to, LS is Leeds, which is therefore ex-ntl.

Quote:

Its bad enough that we have started taking NTL calls

Why?

topgunner - if you want me to take a look PM me the MAC. Any mod can vouch that I'm VM staff.

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