V + Gutted :(
 

Guys

Had my V+ installed yesterday, the engineer showed us it working. Great. So trying to record something last night, got the error "V+ Unavaliable" I thought to myself, its probably new. So I left it for the night.

Came to it this morning, its been slow and slugish - again put it down to being new. Anywho early afternoon, the box froze and I had to pull the plug. It started up fine, everything was alright V+ apeared, great but it was slugish thought nothing of it. Early evening, it crashed again, turned it back on and nothing worked, when you press home, it doesnt bring up the menu, when you try and change channel it takes roughly 5 minutes. V+ gives the error "unavaliable" spoke to tech support - they said, turn it off / on ill send a signal - so followed the instructions he gave - it didn't work. He then said, leave it for 72 hours and it may work.

So I rang back, somebody told me the box isn't recieving signals properly and need an engineer, but he hung up on me.

A little gutted to be honest, can anyone offer any advice?

Re: V + Gutted :(
 

Just call them up tell them the problem and how unhappy/put out you are, they may be able to compensate you for your lost service time (if you're that miffed say its not a good start/can take the box away etc.) Something similar happened to me with my modem and they refunded me the internet for the month. There's not much else you can do in terms of getting it sorted really.

I would try to call them before 8 (before 5 better) and speak to their customer services, if you explain how complex/technical the problem is they should automatically speak to one of their UK techies and see what the problem is. Without sounding like a bigot don't even bother trying the dedicated 090 number they really can't do much to help.

Re: V + Gutted :(
 

Unfortunately Customer Services can only access the same faults line as Customers. They do not have a 'UK tech' line.

The 0906 number is only for broadband Faults. All TV faults including those for V+ are free on 151 from a Virgin line

To the OP, it sounds like you have signal level issue. You definately need to get a tech back ASAP

Re: V + Gutted :(
 

You're right, I don't know why I thought about the broadband helpline number.. Guess because of how outrageous it is/was. I've found whenever i've spoke to the customer services they usually seem to get someone with a lot more 'cop' than whenever I try, but again that's just broadband.

OP listen to BenMcr but be sure to note how long it's not been working for all the way til the tech comes (which may be next week as the weekend is impending) and tell the advisor this. I would definitely try to get something back off VM if you're paying for something you're not receiving. For this month at least.

Re: V + Gutted :(
 

Sorry to hear this webby, I know from your other post how much you were looking forwards to your V+, anyway on the bright side you might get a bit of compo, and Id imagine VM will replace the box.

Re: V + Gutted :(
 

I had 4 V+ boxes that had various issues.
Now had my 5th box well over a year and all is good.
If it's not working call them and keep calling until it's resolved.

Mags

Re: V + Gutted :(
 

Yup, I was well and truly excited for this! To be honest, I am gutted. On the plus, an engineer is coming tomorrow to sort the box out.

On the down side, stupid "tech support." All the kept on saying turn it off, turn it on. Ill send a signal. Really did my head in :(

Not fussed about compo, just want me TV working :)

BenMcr - thats the way it looks but the controller doesn't work with box either, well it half does. Its very bizzare. Its been down since about 15:00 Yesterday. :(

Re: V + Gutted :(
 

Good news!!!! FInally

After the engineer arriving, he had to change the box 3 times and it eventually worked. Didn't say what was wrong, just said "there you go"

Pleased :D:D

Re: V + Gutted :(
 

I'll whisper a quick congratulations webcrawler2050. Wouldn't want to temp fate. :)

Re: V + Gutted :(
 

Re: V + Gutted :(
 

Good news webby, lets hope its third time lucky eh, good to see you back mate.:smokin:

Re: V + Gutted :(
 

the joys of VM hay lol

Re: V + Gutted :(
 

Yup me too

Anyone fancy going for a pint & some after gaming!

Re: V + Gutted :(
 

im up for that hehe

Re: V + Gutted :(
 

Sweet -

Any preference to platform, 360, PS3, Wii or PC?

Re: V + Gutted :(
 

360 plz kind sir :o)

Re: V + Gutted :(
 

Cool! :) :)

COD 4 do ya?

Re: V + Gutted :(
 

yes will do very nicely

Re: V + Gutted :(
 

Say about 8 tonight - anybody else? :D

Re: V + Gutted :(
 

Do not say anything to a telesales person until you have asked their name and written it down

you will then get their undivided, and devoted attention

Re: V + Gutted :(
 

Good advice.

Always ask their name first...

...and try to stay polite - no matter how irritated you may be!

Re: V + Gutted :(
 

One presumes you mean customer service advisor / tech support.

I didnt need to know their names as I wasn't sold anything, I did it all online.

The point was I was disapointed that my V+ didnt work when I wanted it too :(

Re: V + Gutted :(
 

point is you mentioned "he hung up on me" which is not professional and wouldn't have happened had you took the person name

i always, always ask their name - even though they often say it (far too fast to hear) - it's especially important if your phoning with any sort of problem which they are likely to 'forget' about the moment you hang up - I'm not horrible, I just say 'who am i speaking to?' and they say 'isobel' and i say 'Ok isobel i got this problem' - if you ask their name it evens up the score and they always do what they say they'll do - one time the girl went and asked her supervisor several times during a '15 minute' call about a billing problem and she sorted it - i can guarantee she just wouldn't done it if i didn't know her name/date/time of the call