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Virgin Media - STM [BBC Watchdog]
Hi Guys
I feel your pain as i live in one of the main area's [Haringey] which is Traffic Managed all the time. The only way we can all get this sorted is to complain to the right place which is mainley "BBC Watchdog" who every one knows in the UK. All we have to do is to go to the following link and fill in a complaint form. BBC Watchdog Link: http://www.bbc.co.uk/consumer/tv_and...ct_index.shtml We need all the people we can to complain as the more complaints the the better. Regards, Jagz PS: Please give your views as well. Thanks |
Re: Virgin Media - STM [BBC Watchdog]
Nice one Jaqz64, Ive just filled out my complaint form concerning stm and Phorm, lets hope enough people do this to get Watchdog on the case. At the moment VM are getting an easy ride, they certainly wont want to be on Watchdog.
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Re: Virgin Media - STM [BBC Watchdog]
I applaud you enthusiasm, unfortunately I doubt complaining to Watchdog will bother VM that much even if it makes the show.
The probable answer they will give involves trials and this nasty mythical 3% of users that are affecting everybody that they are clamping down on:rolleyes:. The average person watching the programme will think oh what a nice company dealing with these nasty people in order to help me. "Individual People are intelligent, People as a whole are Supid" /Cynic mode off |
Re: Virgin Media - STM [BBC Watchdog]
You've got to think ahead of your self mate ....
At least if it does make the show tons of Existing or New Virgin Media users who ain't aware of the STM been applyed to Boardband will be aware via the show. More and more complaints will come filling plus any new users who are thinking of moving to Virgin Media will know through BBC Watchdog. """""" Please enter post in this section to confirm your have filled a compaint. """"""""" Cheers, Jagz |
Re: Virgin Media - STM [BBC Watchdog]
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Re: Virgin Media - STM [BBC Watchdog]
I've done mine :D made me feel better even if they don't do anything :angel:
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Re: Virgin Media - STM [BBC Watchdog]
great idea, filled in.
lets pass this on... a question, how much do ads on TV cost? I say we all chip in and make an VM attack ad of some sort. |
Re: Virgin Media - STM [BBC Watchdog]
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Nice 1 mate, I have just completed the form, and the below is what I put: Quote:
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Re: Virgin Media - STM [BBC Watchdog]
Finally found the one I needed out of the list :)
Computers and communication Thanks, filed my complaint too. |
Re: Virgin Media - STM [BBC Watchdog]
Add another complaint form to the list.
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Re: Virgin Media - STM [BBC Watchdog]
Also done.
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Re: Virgin Media - STM [BBC Watchdog]
Just filled mine in here is the quote
"Having had broadband since the start, and had free upgrades I now find i have serious issues. Had major problems since going to 20mb max speed around 4-6mb and the usual crap of it my router, anti-virus software!!! Had engineer out yesterday who told me that my area NN9 Corby Northants WAS OVER SUBSCRIBED!!!! and that I would NEVER be able to get 20mb. This morning (Sunday) i find my d/l speed is 1.79mb a total joke, i have been paying £37.99 since i went to 20mb. How do I stand for getting my money back? and secondly free upgrade from 4-10mb is only gonna make things worse here. It would have been nice for someone to tell me this 12 months ago then I could have gone elsewhere instead of still being ripped off by a bunch of Ar******s " |
Re: Virgin Media - STM [BBC Watchdog]
Add me to that list.
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Re: Virgin Media - STM [BBC Watchdog]
Completed, with an adapted version of TehTech's comments:
Virgin Media are still advertising their broadband as "unlimited" when they have a new Traffic Management (STM) policy in place, which is very obviously not unlimited. On the contrary, they are limiting customers’ bandwidth as much as they can. Also, Virgin are involved with former spyware company Phorm, who intend to "snoop" on Virgin Media's customers. They can see every page a customer visits, and they plan to sell this information to advertising companies. This is illegal. There have been official bodies investigating, the latest of which is 80/20 Thinking, and they have stated that this new spyware from Phorm is illegal. I would be very grateful if you could investigate these issues as in my and others' eyes, Virgin Media cannot wait to come up with ideas to minimise their commitments to existing customers. They advertise a service as "unlimited" but they limit you every day. All they are interested in is gaining more customers at the expense of existing customers' quality of service. |
Re: Virgin Media - STM [BBC Watchdog]
Everyone who is stating in their complaint that 80/20 Thinking are an official body are incorrect, they are a consultancy...
Link |
Re: Virgin Media - STM [BBC Watchdog]
Oops. That's what you get for copy-pasting! Thanks for clearing that up.
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Re: Virgin Media - STM [BBC Watchdog]
I've posted a complaint also. I posted free form.
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Other than that, fantastic argument. |
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They are being paid to do a certain job, so this makes them "official bodies" |
Re: Virgin Media - STM [BBC Watchdog]
See my thread about iPlayer: http://www.cableforum.co.uk/board/12...l#post34780957
This debunks the myth that only 5% of users are affected, and also shows that there are clear limits defined by Virgin on how much iPlayer you can watch. |
Re: Virgin Media - STM [BBC Watchdog]
You know I started a thread about letting people know about STM and the deplorable 75% throttle, but I get amassed by VM lovers... Im amazed this thread hasnt been ambushed yet either :P
Would be good if it did get on the show, perhaps they will ask the question "Why 75%?". |
Re: Virgin Media - STM [BBC Watchdog]
75% is not accurate. Your download speed drops by 75%, but your upload speed drops too. The total loss is more like 85-90%.
Here is my complaint to the ASA: Quote:
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Re: Virgin Media - STM [BBC Watchdog]
And again as I pointed out in the other thread you created (rather than dredging this one up from a year ago)
Once the BB M upgrades complete all M/L and XL customers will be able to stream SD iPlayer without any issue at all The BBC SD iPlayer streams are 1.5Mbit. 10Mbit STM drops the download to 2.5Mbit |
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Re: Virgin Media - STM [BBC Watchdog]
Technically it is 75%, with 20mb you will rarely ever get 2.5MB/s just over 2MB/s, so when you work that out with the 75% it is correct.
But your other points are true in your complain to the ASA, but unfortunately the ASA is for advertisements and not the products offered to customers, that then falls into the lap of the Trading Standards. But, after telling them I gave them a 1 month notice, they phoned me up begging me to come back. And got the usual lies of "every ISP throttles customers" and "ADSL will only give you a maxium 5mb/s". I had 2 options.. Upgrade to 50mb, but pay the £80 fees, they wouldnt wave the £30 fee if I installed the modem and router and get the MAC address in their system by phoning them, and give me a -£67.50 to the bill which would have made it £12.50 (why they couldnt just remove some fees instead of this bill removal idea is beyond me). or Stay on 20mb (which I only really need) and have 3 months £41.60 and 9 months with near £5 taken off the bill, i.e. 1 year contract (and ill probably would have to phone up to keep the deal going) and then managed to get the 1st £41.60 bill free. So I have given them 1 last chance, with an agreement to the year contract that if Traffic Management becomes too severe or if technical problems become persistant, then I can back out. There was no way I would have stayed another year with them with problems without a get out clause. |
Re: Virgin Media - STM [BBC Watchdog]
If the BBC did increase the HD stream to 10Mbit they would lock out most ADSL customers.
Even anything above 5Mbit will be pushing a lot of lines |
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Re: Virgin Media - STM [BBC Watchdog]
Yes they are - your point being?
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Re: Virgin Media - STM [BBC Watchdog]
Yes it will - still not sure what your point is?
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You use the SD as an example and say there won't be a problem. You say that STM drops a users speed down to 2.5Mbit. A HD stream is 3.5Mbit. what was the speed of the 10Mbit before it was STMd? |
Re: Virgin Media - STM [BBC Watchdog]
Before it was stm'd it would be 10mbit?
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Re: Virgin Media - STM [BBC Watchdog]
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---------- Post added at 11:44 ---------- Previous post was at 11:40 ---------- The BBC not everyone will be able to stream HD. That is why they have the iPlayer Download manager |
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How can it be unlimited when my speed is limited for 5hrs limiting the amount i can download! |
Re: Virgin Media - STM [BBC Watchdog]
I don't see what all the fuss is about.
<fx>Lights touch paper and runs.</fx> |
Re: Virgin Media - STM [BBC Watchdog]
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but they are here in the reply page 3 ,wearder.....see pic as proof perhaps they got confused about simons 80/20 Thinking ( do you still read CF simon ?) its appears *PI have finally had some words to say about DPI,BT etc, and Alex gets a mention too ;) he can have a few words with simon perhaps :angel: * (their not an "official body" in any way attached to the Govt eather, just as "industry practice" does NOT make law, neather does a collective of industry types make an "official body" in Govt no matter what the likes of Phorm, Experian Credit reference agencys interested in DPI use for profit use etc advocates ....) |
Re: Virgin Media - STM [BBC Watchdog]
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Re: Virgin Media - STM [BBC Watchdog]
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You can't get to where you were heading to now at the expected arrival time deduced from driving at 160mph. it will now take you longer to get there because you have been limited to half of the required speed needed to meet that target. what was your analogy again? :D |
Re: Virgin Media - STM [BBC Watchdog]
ive been STM'd in the past for not even downloading over 5mb.
One example of this was back in may 2008, i had been to London and my PC was switched off and so was all my computer equipment inc modem and router and i was away for almost 3 days. Came home and turned it all back on and the only thing that downloaded was an Antivirus update. When i went to use the net it was very sluggish so i posted on the newsgroups and i was told that i had been STMd because i had downloaded atleast 10GB of stuff since that morning. As i said my modem had been off and the train i caught from London wasnt until 5:30pm taking almost 3 and a half hrs to get to Swansea. NO ONE had a key to gain access to my flat to use my PC and yet they still claimed i was in the wrong. I have read so many people on here and on the newsgroups claiming they have been wrongfully STM'd its unbelieveable. I do believe STM needs to be in place to ensure an overall good network capacity BUT the current levels such as they r on 20mb should be raised as they are very low and the STM problems that cause STM to kick in when u havnt done anything should have been sorted by now. |
Re: Virgin Media - STM [BBC Watchdog]
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Re: Virgin Media - STM [BBC Watchdog]
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With Virgin's fibre to the distribution boxes, this limitation does not apply and I can theoretically get any of their advertised speeds. Notice I say theoretically. I won't continue to whinge about my ongoing problems on this thread. Suffice to say I'm caught between a rock and a hard place. The bottom line is your speed on fibre to the exchange is a postcode lottery. Your speed on fibre to the distn box is not. (It then becomes a UBR lottery but that's a whole different story). |
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Re: Virgin Media - STM [BBC Watchdog]
Could always do away with STM then and have download allowances like IDNet?
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Re: Virgin Media - STM [BBC Watchdog]
Or maybe even one of the options at this thread
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