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New trial Wigan Area
Just rang up and had this confirmed to me. The new trial is between 11am-9pm. i didn't stay on the phone long enough to find out the allowed usage so i can't give you any info on that
This is probably the straw that broke the camels back, am not paying £18 a month for 2 meg under these conditions. david |
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It normally includes the Preston/Liverpool/Wigan area going off previous Trials. Like i said i didn't stay on the phone to hear the rest ( not paying 25p a min). Am sure other users will post feedback from other network areas
David |
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Wow. That stinks.
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I'm guessing the trail is for new STM hours, if it is thats pants.
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How the hell can they justify almost half the day, this is ridiculous, the word "unlimited" should come with certain caveats in my opinion. As I have said on other threads if the network is this overloaded that they need to bring in such draconian limits they will have to drop "unlimited" and bring in a pay as you go option, its not unreasonable for people to get the speeds they pay for.
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Is there any reason why the network would be saturated at 11am in the morning? i can get my head round 4pm when all the school finish, but as for 11am i've no clue
Yeah , i think the advertisments should be revised. At the moment am simply on 1meg |
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Mods - any chance of a title change to something more appropriate (re STM times)?
I think this is possibly a bit of a hot potato! |
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just done 4 different speed tests on my 20 meg connection and all came up with 1.6kpbs
Not impressed. Im in Preston area |
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I'm very curious to hear that details of an STM trial are being announced -- they're supposed to be kept (very) secret so that the results are completely unbiased.
Apparently the one thing that you can be sure of is that if you are being STM'd your *upload* will be limited to 128kbps for M (2Mb) and L (4Mb) connections and 192kbps for XL (20Mb) -- if you're uploading any more than that then you are not currently being STM'd. |
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Every time i read something about VirginMedia over the last few months it just makes me sad that a once good ISP have gone to the dogs.
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Remember when we had fast internet access? That was great.
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Wrong, the new trial hours are 1pm-10pm.
Also a seperate trial running elsewhere (unknown as to where?) where they initiate a second STM from midnight-7am (upload stm) |
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I must admit that (in the case of the L package) an 800meg limit over 10 hours is pretty poor. |
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You might be right and the VirginMedia operative might be wrong as i have no data from 11am. I will know for certain tomorrow as i will attempt to trigger the traffic shaping policy at 11am will post back tomorrow David |
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Ridiculous... :rolleyes: |
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Some people sleep for 8 hours.
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[edit] That's box as in PC, not STB or item of protective clothing only usually worn during a batsman's stay at the crease... :erm: |
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I think I am going to leave VIRGIN MEDIA veryyyyyyyy soooooooooon! Where to? ADSL, because I don't live in a village, I will get decent speeds. Had 8mb before, and got 7.1mb or something, way better than this JOKE of an internet "provider". Veryyyyy angry at Virgin Media's STUPIDITY. On one hand provider's are providing FASTER internet [be it with a cap of say 30gb peak 300gb offpeak etc], but that is still better than this crap VM have come up with. NOT HAPPY AT ALLLL:mad: |
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The point being if you only get slow speed most of the day due to STM, then there is a case for only paying for a slow speed.. |
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Didn't VM say that they would keep us informed as to any changes to the stm rules? Even if it is a trial is it honestly fair that some poor person who sticks by the rules and avoids "excessive" downloading between 16.00pm and 21.00pm, decides to use his service at lunchtime in the knowledge he is safe from being stm,d, then has their speed crippled through no fault of their own.
Personally I can understand VMs stm policy, but to keep customers in the dark and move the goalposts without informing people is downright deceitful.:td: PS If VM carry on with these undeclared stm "experiments" who on earth would want a 20mb let alone a 50mb connection. I feel sorry for the poor sod who has to try and justify this to a irate customer. |
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Move to a good provider like Be unlimited and hit VM in the pocket. This is yet another 2 fingers at it's paying customers. All i am waiting for now is that letter of intent to spy on us and then i am moving my services. |
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The brains at VM must be really frustrated, how to provide no service at all yet still keep all the subscribers, this is going to take some head scratching. No doubt one bright spark will come up with the answer eventually. :scratch:
In the meantime, BT are currently replacing the feed to the local cab so hopefully I will have an alternative solution soon. :handshake |
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i've tested the traffic shaping this morning at 11am DU Meter Stopwatch - #1 Start time 11/04/2008 11:00:00 Stop time 11/04/2008 11:22:51 Elapsed time 22 min 50.2 sec Incoming Outgoing ------------------------------------ ---------------- ---------------- Total of data transferred 272.4 MB 6.6 MB Maximum transfer rate 2.2 Mbps 65.8 kbps Average transfer rate 1.7 Mbps 40.3 kbps STM kicked just after 11am Start time 11/04/2008 11:22:53 Stop time 11/04/2008 11:42:36 Elapsed time 19 min 43.4 sec Incoming Outgoing ------------------------------------ ---------------- ---------------- Total of data transferred 140.8 MB 3.9 MB Maximum transfer rate 1.0 Mbps 35.0 kbps Average transfer rate 998.3 kbps 27.6 kbps The VirginMedia operative was correct. i will check later in the week regarding the STM cut off time and see if it's 9pm or 10pm. It was also mentioned within this thread that there could be another STM during the night. i will also check that and keep you informed. |
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It's a waste of time asking as well as they wont discuss them, we only get to find out through people higher up in the chain who are annoyed by it all... |
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i couldn't trigger STM at 10pm and there's no evidence of STM from 12am-7am.
Did another test this morning. DU Meter Stopwatch - STM NON-ACTIVE Start time 12/04/2008 11:00:01 Stop time 12/04/2008 11:31:03 Elapsed time 31 min 2.8 sec Incoming Outgoing ------------------------------------ ---------------- ---------------- Total of data transferred 473.8 MB 11.3 MB Maximum transfer rate 266.9 KB/s 8.0 KB/s Average transfer rate 260.5 KB/s 6.2 KB/s DU Meter Stopwatch - STM ACTIVE Start time 12/04/2008 11:31:07 Stop time 12/04/2008 11:41:52 Elapsed time 10 min 45.4 sec Incoming Outgoing ------------------------------------ ---------------- ---------------- Total of data transferred 76.5 MB 2.3 MB Maximum transfer rate 129.8 KB/s 21.1 KB/s Average transfer rate 121.4 KB/s 3.6 KB/s DU Meter Stopwatch - FTP UPLOAD STM ACTIVE Start time 12/04/2008 11:43:27 Stop time 12/04/2008 11:52:33 Elapsed time 9 min 6.0 sec Incoming Outgoing ------------------------------------ ---------------- ---------------- Total of data transferred 176.2 KB 8.1 MB Maximum transfer rate 10.0 kbps 352.8 kbps Average transfer rate 2.6 kbps 123.7 kbps STM trial policy am currently under is 11am-9pm David |
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Just got off the phone to “The Bloke in the Pubâ€Â.
I asked him about the new STM trials, his answer was, Current STM is designed to stop the network collapsing prior to the switch to DOCSIS 3. Trials of the new STM time ranges are testing to see what level will be required during the upgrade period in order to keep outages to a minimum. VM are trying to keep everyone connected (as much as possible) during the network upgrades, STM will be removed once all areas are upgraded, sometime late 2009. So it seems VM had to choose to switch areas off completely for a time or spread the load and keep everyone connected, looks like they are going to choose the lesser of two evils. |
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I think I may have seen you in the NG's mate - will you be posting the boozer's thoughts in there? It'd be interesting to see the discussion.
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As a leech by the time I get up till 1 pm I can get everything I want in the day and if there is something I can find in the afternoon ill still eech it at 5 meg. However I was nehind the 4 till 9 stm times and saw reason in it but these new times suck ass VM really are extracting the urine. Someone there is laughing at us trying to see just how far they can push the customer. The shame in this of course I still have no options as ADSL is pants on my line |
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If you don't like being hit by 'out of hours' STM, then get it confirmed by Tech Support and let them know how unimpressed you are! |
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Am not interested in getting the attention of VM technical support. These trials will go on regardless. I want to make VM customers aware of what the new trails nationally could be. My bandwidth is maxed out just check DU meters logs am only on a 2meg connection. You can see clearly see when STM kicks in. The trials (Wigan area) between 11am - 9pm have been confirmed to me via VM tech support in a telephone conversation earlier in the week. Am posting the logs to confirm this as my post count and credibility is non-exsistant on here :) |
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If you simply post here without reporting it, we'll *all* get it because hardly anybody complained! |
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I've been keeping an eye on these threads for a while now and I've just about had it with VM.
This is ridiculous. What's even more frightening is how hardly anyone is complaining about it. Are we all just gonna let VM force feed us outrageous policies THAT WE DID NOT SIGN UP FOR and do nothing about it? I've tried calling VM, even sending letters but it's next to useless if I'm one of the only few that is doing it. We should start a campaign of some sort to "educate" people about VM's new policies. (STM , and now the net neutrality issue... its getting out of hand.) |
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But that doesn't help the people locked into a 12 months contract , those without an adsl exchange. youre right, everybody should be jumping all over this David |
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:nworthy:
Thank you for your strenuous efforts in the newsgroup, David. I'm sure that VM management will be in no doubt how you feel about STM, should the comments TS say they've passed on, actually get read. |
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Was a good service prior to VM (Rebrand) and the 20mb Fiasco...:td: NTL + 10mb = Solid Service (For me anyway) ---------- Post added at 01:30 ---------- Previous post was at 01:28 ---------- Quote:
One way of sorting the network out on the cheap I suppose :confused: |
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People have reported watching a couple of progs on BBCiPlayer and a while online gaming can take you into STM quite easily on the lower tiers. What are 'power users' ..? You only need download 300mb or upload 150mb on the lowest tier to be traffic managed. Hardly a power user's antics is it? |
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What are 'power users' ..? QUOTE] Sorry, A Power User meaning anymore than Surfing/Emailing.. |
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Or as I said, anyone who has the audacity to download more than their connection can do in roughly 20 mins to half an hour. |
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I think its only the top 5% of downloaders on ADSL mate, its working differently for cable broadband, on there you have limits that if you hit you get traffic managed.
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Yeah, what I mean is, VM are saying that the people hitting these limits are only the top 5% of the customers downloading. i.e 'the vast majority'. |
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Id be interested to see on an average night how many people fall fail of stm, Id lay money its more than 5%
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For manchester it was around 86% |
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Scenario: Normal Joe Soap logs on to the virgin media web site,starts browsing through the deals and see the package he/she wants. Types in post code number WN5XXX(Wigan under new STM). Lets see if it mentions the new trails? Result! Good news, you can receive a cable service in your street. This means we can deliver service using fibre optic cable specifically designed to carry high speed internet, digital TV and phone. It's reliable, unaffected by the weather and the quality of service is not base on far you live from the telephone exchange - unlike all other broadband providers. Umm Nope Oh but hang on it mentions about new changes http://allyours.virginmedia.com/html/help/changes.html Umm Still nope. He/she continues to sign up and waits for there cable internet to be installed. Obviously totally unware of the trial. Two weeks in he/she is on the premium phone line complaining about the speed and getting fobbed off with it's network this, it's network that excuses. Meanwhile VirginMedia cash in on his/her lack of knowledge. And the cycle repeats and repeats........ It's the same for current Joe Soap subscribers. VirginMedia could easily E-mail everybody under the trial and save them time,effort and money.but they choose not too. They choose instead to abuse there customer base. Which is a total disgrace. This is the reason why VirginMedia has to be transparent with the trials taking place. David |
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I also remember when 64k ISDN was all the rage, hmm those were the days. |
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And the will it/won't it connect free dial up ISP, X-Stream back in 97! Haha! Brilliant. :) Usenet ruled in those days. |
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Most people are at work in the day and sleep at night, at £37/month its not unfair to want to be able to use it at full rate for just a few minutes. |
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You cant offer *unlimited* upto (cough) 20mbit connections then complain when users actually want to use it =/ |
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Therefore during the peak traffic there is either congestion (which by its nature will slow down everyone) or there is artificial means put in place to 'control' the demand to keep it within the capability of the network. Which would you prefer? If you are going to control demand, there are many ways to do so.. Would you prefer that VM 'strangle' NNTP & non commercial P2P (not Kontiki) Applications or slow down the speed of those that have downloaded the most over the previous 'time slot'? I think we are all aware of the issues, but what are the sensible and financially viable solutions? |
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When living in france i was on 100mbit symetrical for around £50/month which was truely unlimited (as far as it goes anyway...) When in japan i was on 1gbit/100 truely unlimited. While those places may have had alot of money put into the infrastructure the point is still the same, if VM had bothered to upgrade like they should have instead of just shoving more people on an already overloaded network...then give big fat bonuses to people high up then we would not even be having this discussion. Hell, even comcast over in the crapola of the US has finally started doing this, upgraded everyone to docsis2 and actually provide good enough upload speeds on top of it..and getting ready to roll out symetrical connections later on next year...and comcasts network was alot poorer than VMS. So, really, what excuse do VM have? they just waste money and give themself's bonuses. |
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Oh and give an undertaking to accept no new connections to near-capacity UBRs and cancel their entire advertising and marketing budget. Some would also suggest that it would be sensible for the entire board to resign but -- call me a softy! -- I'd not go quite that far. Just the CEO's severed head on stick would placate me. |
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Although of course they may be too strapped for cash to obtain the necessary software/hardware to pursue even this avenue of attack. |
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---------- Post added at 21:00 ---------- Previous post was at 20:59 ---------- Quote:
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Somebody shoot that idea down please? Quickly? :hyper: Quote:
This is all so reminiscent of the beginning of Pipex's demise years ago. I'm wracking my brain to remember what they did next... ---------- Post added at 21:25 ---------- Previous post was at 21:18 ---------- Quote:
But, my, was it fast! Quote:
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the sooner people pay for quantity and not speed the better it will stop people grabbing everything "because i can" a lot like the idiots at a free bar, drink till they fall over!! data should not be seen as fresh air it should have a value and then people might download in a more responsible manner.
a 10mb leased line costs approx 7-8k a year so people will get stm/fup/capped if they only pay £37 a month for 20mb,things will get a lot worse before anything gets better the industry has no money |
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It was great fun dialing into BT Gold to pick up email. I remember the thrill of discovering that one included some work, all the way from Geneva! :o: |
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One thing you might bear in mind is, with BB costing only £4.50/m for new customers, this will cause traffic congestion as more people join and all the existing customers will suffer...
... one, they won't get a cheaper service and it'll be us what suffers all the traffic congestion. Don't forget all the free upgrades 4Mb users and above are getting... those on 2mb gets nowt'. dave |
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M Tier will have its day.. But because there are so many customers on this Tier it will not be for some time to come! |
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Do you get notified by VM if you somehow stray into what they define as the criteria for being STM'd (what does that stand for anyway?)?
I use my laptop to access webmail (inc. attachments), browse websites, post on forums such as this one, watch the occasional short video on YouTube or similar (used iPlayer once!), download updates and patches, and do a bit of online shopping. I use my PS3 to download updates and the occasional demo or movie trailer. I don't torrent/fileshare/download movies etc, I don't game online. I do this evenings and weekends, when I am not at work or in bed asleep. I am on 4meg connection (soon to be 10meg in Poole) I wouldn't consider myself a heavy user at all. But am I ? |
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No you wont be notified, the first thing you'll notice is your connection speed drops a lot, if at any time you hit the stm you'll be classed as a heavy user and your connection will get managed. Sucks eh?
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Yeah, really sucks.
From my description of what I use tinterweb for, would you say I might have been stm'd? I'm having a lot of speed issues lately... |
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if my xbox360 or PS3 overheats and fails due to it being left on so long to be able to download any paid for film or demo's due to STM can i sue VM for not providing a decent level of service. These applainces require a BB connection and now its not worth using them if you cannot use it as intended.
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Depends what games you're playing mate, if the game patch is bigger than the allowance for your connection at the given time then you will get traffic managed, last patch I downloaded was for company of heroes, a tad under 2 gig if I remember right, thank god I was on BE when did it ;)
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