£37 for BB £11 for PHone - Is This Right?
 

Hello.
For the past 6 months or so, I have been with NTL/VM for Broadband, 20mb, and about 10 years on a NTL phoneline.
I was not happy paying £37 a month, because I was only getting 10mb speeds (and still am!), but I still paid it.

Today I noticed that new customers pay £20 a month for 20mb broadband.

Why the hell am I paying almost double for the same service?!

Is there any way to get it for the cheaper price?

I am really angry that I am a loyal customer, and I have to pay waaay more for the same thing - I could understand if it was a short-term offer, but it seems these prices are forever (or at least until they change their pricing plan).

I really need help here!

Re: £37 for BB £11 for PHone - Is This Right?
 

Because you are subsidising this deplorable companies marketing strategies and retention deals.

They have such a poor reputatation it's the only way they can sell their services.

Even £20 for 20Mb isn't such a bargain and especially so when theres a good chance it might be broke.

Re: £37 for BB £11 for PHone - Is This Right?
 

So... is that a yes or a no?

Re: £37 for BB £11 for PHone - Is This Right?
 

i saw this advert in paper ,daily star,20 pound for 20 meg ,i phoned up to complain as i paying 25squid just for internet speed 10meg? anyway they put me upto 20 meg and put the price down as well to 20 squid,when i asked why it was only new customers , her words were you should always phone up to see if there is any offers for customers already with us,by the way when the bill comes it says 37 squid then on the bottom its says ultimate triple - £20.50 ???/

Re: £37 for BB £11 for PHone - Is This Right?
 

Have you called in and asked if you can have this offer?

If you dont ask, you dont get

Re: £37 for BB £11 for PHone - Is This Right?
 

I am actually on hold with them now. The bloke has given me the ultimate double pack, which he says is a saving of £18.50
Not bad for 1 phonecall.

Re: £37 for BB £11 for PHone - Is This Right?
 

sweet ,,,,,,,,,,,,,,,,,,,same old saying if you dont ask you dont get,:D:D

Re: £37 for BB £11 for PHone - Is This Right?
 

what number did you call, and who did you go through to. I have just called 150 and gone through to speak to them about anything else (option 5) and was told that's for new customers only and if I wanted to save money I could drop sports and movies off my package, which I don't really want to do.

Some advice would be greatly appreciated.

:confused::confused::confused::confused::confused: :confused::confused:

Re: £37 for BB £11 for PHone - Is This Right?
 

Well, I am a wimp when it comes to talking to peope, so I didn't shout at them or complain.

I phoned 150, and went through to billing (I believe 1, then 4), and spoke to a bloke. I didn't catch his name, because he had a thick accent (Maybe Glaswegian, I don't really know. British, at least :)).

I explained that I was paying £37 a month for BB, and that new customers pay £20 a month. I asked him if he could sort me out at all.
He had a look at my account, and then had a word with his manager, and said that because I didn't have any discount at all, he would sort me out with that Ultimate Double package.

He put me onto Unlimited talk time on the phone (I was on a 4p plan before), and basically saved me £18.50 a month :)

I think the best thing is to be polite, ask them nicely what they can do, and if they are either being stubborn or say they cannot do anything, say goodbye, wait 5 minutes, and try again.
I think a lot of the time they can do something, but either their boss is being a git or they are too bone idle to press a few buttons to sort you out. It's just a case of finding the one who takes the time to help :)

Re: £37 for BB £11 for PHone - Is This Right?
 

Thanks for that called twice first time was told nothing they could do, 2nd time was excellent. I have gone from paying £99 for XL TV with Sports and Movies, 20Mb Broadband, free weekend calls, and a V+ box to XL TV with Sports and Movies, 20Mb Broadband, free land line calls 24 hours and cheaper mobile and international, a V+ box and an additional box now only paying £85.
Brilliant, they upgraded me to the VIP pack and that made it cheaper by £14 a month, how does that work?
Definatley not going to argue.
Cheers guys

Re: £37 for BB £11 for PHone - Is This Right?
 

I am paying £25 for a 4mb connection + £11ppm for the phone

Re: £37 for BB £11 for PHone - Is This Right?
 

I'm still paying near £50 for basic phone and XL broadband and saw the website to see that new customers are offered a discount from what would normally cost them £31 per month !

What number do I call to query this ?

Thankyou

Re: £37 for BB £11 for PHone - Is This Right?
 

150 and welcome to the forum :)

Re: £37 for BB £11 for PHone - Is This Right?
 

Thanks, I will be on the blower tonight using some of the tips mentioned above.

Re: £37 for BB £11 for PHone - Is This Right?
 

Just thought I'd ring them and here is what they gave me...

XL BB + Unlimited free calls (I assume XL phone) + Free TV for £38.95

Is that any good ?

Re: £37 for BB £11 for PHone - Is This Right?
 

Cheeky beggers. I'm paying over £60 for 20MB BB, Tel and TV M so I'll be giving them a call tonight about that!

Re: £37 for BB £11 for PHone - Is This Right?
 

Just rang them up, got through to the "customer care department" (my **** heh)
they said unless i was to take the tv (on xl bb and phone at the mo) they can't do anything for me, think i'll give them a bell in the morning and try it on again!

Re: £37 for BB £11 for PHone - Is This Right?
 

I also pay £37 for my XL broadband and that is the only service I have, at best I get around 7meg, normally in the evenings/weekends its only 2-3 meg - support have stated my UBR is oversubscribed and that work was being carried out at the end of Feb to sort this out, this then got pushed out until the end of March, and now it's penciled in for the end of April (I wont hold my breath!).

Rang retentions this morning trying to get a reduction in my bill, they refused to budge originally in reducing the cost of my XL broadband and then after calmly explaining my poor speeds they gave me the option of reducing my speed to the 4 meg service (erm they rarely even provide me with that on the XL package!) then stated they would reduce my bill by £3 a month!

Then when I stated new customers are paying £31 for the same service and get a phone line as well they then offered me that, I kept stating that I didn't really need a phone line but they stated if I wanted to reduce my bill by £6 a month I would HAVE to take the phone line!
So I now get my broadband at £31, they even said that I would get a reduced rate of £21 for the first three months and then pay just £31 thereafter.

Support apparently need to come out and activate my line even though I still have a ntl phone line connected when I originally had broadband years ago, they didn't need to come out when I originally disconnected. :confused:

Are virginmedia numpty's as it seems odd the only way I could get a reduction in my price was to take out further services that I don't even want!

:confused:

Re: £37 for BB £11 for PHone - Is This Right?
 

discounts are based on the services that you have. If you dont have a specific service then you wont qualify for that discount so cant be added on.

Whilst it may sound odd, it does make good business sense. If you have a phone installed, it is likely that at some point in the future you will use it. Phone is one of the most profitable services VM provide so there is an incentive to get people signed up to it.

You might not use the phone, but a lot of people will just because its there so they may aswell

Re: £37 for BB £11 for PHone - Is This Right?
 

wot i pay atm XL BB £25 free tv and £4.50 a month for telephone and free calls evening and weekend keep complaining to them and they keep offering a better deal