Stupid Sky
 

Well, this is a little long so bear with it.

We used to have normal every day SKY - been wanting Sky + for months & months, I have never had the spare cash though.

So we moved into our new property and as I was mooching around the house, in the attic I saw a silver box, thought it was a dvd player, but it turned out to be a SKY + box - thought to my wahoo - lucky git!

So I plugged it in, rang sky and they confirmed I could use the box, they just wanted serial number etc. So - they activated it, said the Live service would be on in 4 hours. 6 Hours later it's not, so I rang back, its now around 4:30PM - they said, the signal hadn't been sent so they sent it, again they repeated wait for hours. So I did - still nothing, I was a little miffed and tired as it was 23:45 - I rang expecting to get "Sorry we are closed" but I got an answer, wowzers, the women said, theres a debt on your account. I said WHAT! no there isnt, its all paid as it should be, checked my statements to be sure. They confirmed it was for movies, I said, we havn't had any movies since December, it was £105.00 so I was a little shocked and annoyed.

Anywho after establishing they confirmed - our old sky box hadn't called the system back to confirm our purchases - they said it was our phone line, I said it was the box.

Anywho the women demanded payment now, I said jog on, dont get paid for a few days yet.. She said I can't put your sky+ on until the bill is paid, I said, it will be paid on the 28th - kicked off a little and she went away and said, "Ill see what I can do"

Anywho - she came back and said, Ive found a work around. I said, loverly apologised for snapping and said also thanks for the help especially at this time of the night.

So I will be switching to V+ whne my contract is up. Seems a better service anywho!

Re: Stupid Sky
 

not quite sure what you are complaining about there...

Re: Stupid Sky
 

The fact that Sky didnt tell me about the bill until 24 hours ago and there box ****** up!

Re: Stupid Sky
 

LOL, now that's what i call a trojan horse.

I'd say your previous occupants were more at fault than Sky as they have done nothing wrong.

The box didnt screw up, it simply did what it should do and phoned home to report that there had been box office movies watched and not paid for.

I.e. the previous occupants didnt have their phone line connected and watched all those movies for free.

When you plugged it it, its dialled home and you get the bill.

Class!

Re: Stupid Sky
 

It's nothing to do with the box doing anything wrong - I had the same thing when I ordered a couple of Prem Plus matches.

Because I ordered the game and then unplugged the telephone cable, the box didn't have time to send the signal setting the charge. As a result, when I put the cable in for a longer period of time, it sent the message saying that I owed for 3 matches (or however many it was). One quick call to Sky when I got the bill, they explained what had happened, so I happily(ish) paid up.

I agree that Sky should probably have mentioned an outstanding debt (although, if it's only from December, it's a recent bill anyway), the box just did what the box should :shrug:

Mind you, 105 quid??!! How many films did you actually watch in December?!

Re: Stupid Sky
 

Is porn that expensive?

Re: Stupid Sky
 

I can't believe that you, of all people, have had to ask that question...

Re: Stupid Sky
 

Hey, I make my own - it's free!

Re: Stupid Sky
 

Thats the problem you see. It was from June - 1 move a month or two maybe, wierd

Thats the confusing bit, according to Sky - our old box at our old address, didnt call them for 6-7 months. WIerd.

Wrong mate - its from my old address. My old Sky box - the normal digi box

Re: Stupid Sky
 

Only because animals don't charge a fee :)

Re: Stupid Sky
 

well, they do, but not much - you know the old saying 'Pay peanuts, get monkeys.....' :)

Re: Stupid Sky
 

Well, I'm just glad that you typed that correctly :)

Anyway, what happens if you pay walnuts?

Re: Stupid Sky
 

Wonkeys?


(yeah I know that doesn't make sense)

Re: Stupid Sky
 

roflmao

Re: Stupid Sky
 

I was going to go with wallys, but your answer was much better :)

Re: Stupid Sky
 

Some one pass the popcorn this is getting interesting lol!

Re: Stupid Sky
 

well of course it was :p:

Re: Stupid Sky
 

Well, the Law of Averages dictates that you had to come out with something funnier than me eventually :)

Re: Stupid Sky
 

well, lets be fair, a plate of jelly comes out with funnier things than you :)

Re: Stupid Sky
 

Yeah, but only Lime jelly - the rest of it's just dull :)

Re: Stupid Sky
 

It must be jelly, because jam don't shake like that.......

Re: Stupid Sky
 

Now that depends on how much you threaten it...

Re: Stupid Sky
 

Back on topic please.

Re: Stupid Sky
 

I bet loads of sky customers get away with free movies seems a bit of a dogy system coudlnt they just use the satelites to collect the information?

Re: Stupid Sky
 

Are you on drugs?

You run up the bill, and then they give you a workaround that means you can upgrade to Sky+ for free even though you still owe them the money and you're complaining about the service?

:confused:

Re: Stupid Sky
 

Well, you'll have another year of Sky first, as AFAIK taking Sky+ ties you to another 12 month contract.

Re: Stupid Sky
 

I doubt if they 'get away' with it - as I said, in my case, the box just sent the signal about several matches all at once :shrug:

Re: Stupid Sky
 

No no drugs today! Anywho the point of fact was that the films where ordered in June / July / August / September / October / November and where paid for month by month on the 13th of every month - so my point is / was why in the blue hell am I being charged twice and why has the Sky Box called back twice?

3 months left of the Sky Contract!

Re: Stupid Sky
 

I don't get it.

You're not disputing the charges???

So you owe them the money, obviously the movies hadn't shown on your bill in previous months and you were happy to let it ride.

Then when you're found out, Sky even let you connect up with the amount still owing.

Sounds like good customer service to me.

There may have been a technical glich with the box, but still good CS.

I can't still what you have to complain about.

Re: Stupid Sky
 

Not unless they want to give their subscribers dishes a lot larger than the current ones, and possibly pay Ofcom for creating millions of unlicenced broadcasters.

AFAIK, the various Astra satellites Sky use simply re-transmit the signals they recieve from Sky. They can not do anything else (which is why it is possible to recieve all sky channels given a hacked card and why Sky invested millions in an encryption system to prevent this).

---------- Post added at 13:31 ---------- Previous post was at 13:29 ----------

Same here.. Sky (like any company) have their faults, but it seems that in this case, their customer service has been excellent.

Re: Stupid Sky
 

Sky+ subscription = A new 12 month contract (for Sky+, which requires a Sky subscription, else you pay £10/month).

(minimum term for Sky+ is 12 months, so even if the actual TV contract is near, or past, its initial 12 month minimum period, taking Sky+ effectively resets that & gives you another 12 month contract)

Re: Stupid Sky
 

Nope. Confirmed with SKY no new contract.

This is the point, the movies show on previous bills - and of course is paid ont he 13th of every month.

So my point being, why is there a duplicate - anywho sky are looking into it and confirmed its a fault and a duplicate!

THATS WHAT I AM MOANING ABOUT!

Re: Stupid Sky
 

I'd suggest you re-confirm with Sky...


Sky+ subscription = minimum 12 months. Doesn't matter if the TV subscription is nearing or past completion.

Re: Stupid Sky
 

Okay

Reconfirmed with Sky No new contract!

Dont know why but thats what the women in CS confirmed - just spoke to them