When is the next software update planned?
 

Will the next one include a 7 day epg like we used to have (im ex-ntl), will it have better organising eg. guide menu seems a bit misleading. Will it seem finished because i think current epg looks unfinished and seems to lack features
if anybody knows thanks :)

Re: When is the next software update planned?
 

They apparently reduced the guide from 7 days to 3, and then to 1 because apparently the older boxes couldn't handle the amount of data necessary, so they may not increase it again with just a software upgrade.

Re: When is the next software update planned?
 

Thanks, but i was thinking if my old pace could handle it just why cant the new samsungs what are meant to be starting to replace all of them handle it, soon shudnt these new boxes be mostly only ones in service, there should be some hope them shouldnt there?

Re: When is the next software update planned?
 

v+ has 7 days. Why not upgrade?

Re: When is the next software update planned?
 

i was thinking bout upgrading but i wud never use the service i hardly watch tv that much tbh, its just sometimes id like to be able to see whats on tommoro easily in my main room but cant!

Re: When is the next software update planned?
 

well ur on xl tv so to upgrade to v+ just a £75 upfront thats it no xtra monthly charge mght be a idean offer ends end of feb

Re: When is the next software update planned?
 

I never used to watch TV much and went over to V+ for other members of the household . . . now it is SO easy to record programmes and whole series, and SO easy to find them and watch them at MY convenience, I now watch and enjoy TV so much more than I have for years!
The V+ box is brilliant and, in three months, I have had no problems at all. Highly recommended

Re: When is the next software update planned?
 

now your for it ollie!! :D :D :D get ready for the backlash!!

Re: When is the next software update planned?
 

Yup. You set yourself up there...

I notice, that when she has the TV 99% of the time, I record my stuff, and watch it when I want to. Its a lot better than scheduling, especially if your a low user! :)

I was peed off that they reduced the EPG guide. It is definetly a bad move. If the boxes cant handle it, they need to replace the boxes.

when you see an ad on TV, youd have to write it down to remember it, instead of a few clicks and booking it in.

They need to change that.

Funny, how the Box cant handle a 7 Day EPG, yet they expect it to handle a shiny new service called BBC iPlayer...

Re: When is the next software update planned?
 

It would be nice to get rid of the older boxes .I think there is somthing going on at the moment as i have not had any phase 1 and 2 boxes for a long time now .But it will be down to cost as there is a lot of older boxes out there .Lets hope the upgrades can fix some of the known fauts on here fingers crossed :)

Re: When is the next software update planned?
 

Yea. I might just phone them up and get them to send out one of the new boxes. Are they self install these days? I think if we could all do this, it could send a message to VM.:)

Re: When is the next software update planned?
 

Ah the self install ive been to lots of these in the last couple of weeks .There sending the boxes out not set up for the area they are sending them out to ie knowsley set up sent to a langley .And not putting a pin number in the box so the customer can not view on demand .But they love sending them out

Re: When is the next software update planned?
 

not only that ned,theyre sending them without remotes,when you check out the pamphlet sent in the box it shows your 'shiny new cable box' as an old pace box and the remote as a V+ remote :D :D :D

Re: When is the next software update planned?
 

Are you guys serious!?

This is terrible! lol

Re: When is the next software update planned?
 

Thats probably because, if a customer does get sent out a pace box and they look at the leaflet, they cant call in and complain that they havent had they newer one pictured.

Where as if they get a samsung box and they call in, then they can just be told its a better box than the one pictured.

Re: When is the next software update planned?
 

Believe me - once you've got the hang of watching programmes when you want, and not just as per the schedule - there's no going back!

Re: When is the next software update planned?
 

I think VM will wait to be honest no point scrapping old boxes if they work just yet.

Mine still going even if it has to just get a reset every few days to refresh its memory as it cant put the new guide info in.

The problem for VM is not necesary financial stand point. DVB-C2 is just around the corner and maybe its just better to wait then update to boxes which could be complaint to DVB-c2.

http://www.ibc.org/cgi-bin/ibc_daily...=24275&issue=5

Afterall they are putting Docsis 3.0 in so they are updating the networks.

We just have to be patient.

I can see us getting box upgrades.

Does anybody know if V+ is DVB-C2 compliant.

Re: When is the next software update planned?
 

Yea, I guess thats a posibility.

I did hear about DVB-C2 being rolled out this summer.

For those of you unaware what DVB-C2 does, heres a basic synopsis:

DVB-C2 will provide higher transmission efficiency while remaining fully interoperable with other DVB-systems. (Im assuming that means the V+ will be fine.)

[img]Download Failed (1)[/img]

The 4th Q of 2007 Results are expected around the 28th Feb. and that will have more details on the DOCSIS 3.0 Roll Out, and ultimatly, the DVB-C2 also.

Re: When is the next software update planned?
 

thanks grabbi for that information and I await to read the more information soon.

Re: When is the next software update planned?
 

Ahh, Thanks for the info, I'm guessing this is part of the Next Gen TV platform the top dogs keep talking about.

Re: When is the next software update planned?
 

Its certainly going to help the company reduce costs and save space, to offer more stuff to us.

I mean the HD Figures are going to excite people enough already!

I hear one of the other major things they are looking at is becoming a Carbon Neutral Company.

Not sure what that entails, but I know they are focusing on that too.

Re: When is the next software update planned?
 

I think they are going to issue all techs with wood burning hot air balloons instead of vans, and plant a tree for each service call to compensate. :D

Re: When is the next software update planned?
 

They are quite serious in all this corporate responsibility stuff especialy in supporting local grassroot charitys.

Also with the carbon neutral thing, there are taking it very seriously and have said that they arn't going to go for any gimmicks and when working out thier carbon footprint instead of just working how much the company has created directly, They have also taken into account all the STBs that are at customers address as well.

Re: When is the next software update planned?
 

to be honest even just converting vehicles to say LPG can reduce the carbon footprint.

I heared in india they going to sell cars which run on compressed air.

Now if this was made worldwide technology with refilling points it could go a long way in the environment.

To be honest its nice to hearr vm plans. I know some will be sceptical of vm upgrading with the financial problem but all about speculating to accumilate.

If they have a stable fast internet with docsis3.0 then they win customers. Equally if they move to DVB-C2 and the bandwidth is increased HD content could be done and they become a viable oposition to SKY for many more.

At the moment its all about futureproofing its network and creating the building blocks. Either with those who are environment concious to people who want quality and those who want choice of content.

Re: When is the next software update planned?
 

I think its becoming law that Vehicles run on something other than what they run on now, which is Eco-Friendly.

A car running on air would be great, but the Govt. makes too much money off fuel.

This is exactly what VM need to do. Its going to cost money, but save them money at the same time. Reducing costs, also, and allowing more content for TV and better Broadband.

Also, a good thing to get this done before any IPTV plans are made.

Re: When is the next software update planned?
 

A lot of people seem to be having problems with the picture stuttering for a few seconds at a time on and off. I have not seen this stuttering on Sky or Freeview before and not on cable, when I had it a few years ago.

I've already had a tech out to tidy the poor connections up in the street boxes and fit a 6dB attenuator, because of picture break up on Five/UKTV Gardens and pixelation on ITV2/Film 4.

Is this a software issue and will it be fixed in the next update?

Re: When is the next software update planned?
 

thats so true but I would love to see IPTV be an option via sort of VOD the idea to have foreign based channels via IPTV would be good.

I tend to like chinese movies and use the chinese governments IPTV to watch .

I think the next 3 years is

A crucial period for virgin media
B actually could be the most exiting with technological improvements. As at some point boxes will be upgraded.



On the compressed Air car seems its could be going worldwide. Which is great and if you want a peak what future could hold for us.

http://www.theaircar.com/

Re: When is the next software update planned?
 

Good stuff. ;)

I think, personally, that if Virgin are to reach the other 70% of the population that isnt Cable-enabled, IPTV is the right thing to do.

Of course, they need a BT Line, but then, thats why Virgin set up their equipment in BT Exchanges.

Re: When is the next software update planned?
 

The original plan was to do this, but that seems to have gone on the back burner when someone worked out how much it would cost.

Re: When is the next software update planned?
 

It's probably a signal problem on your cable. You'll need to get a tech out again.

Re: When is the next software update planned?
 

See thats the thing.

They are more concerned about how much it will cost, than how much it will make.

They could be the market leader in that, but they cant afford it.

This is what years and years of spending on the wrong things has done.

What would be the criteria for Virgin Media to go into Debt Security, or whatever they did, like ntl: did years and years ago, to restructure?

Re: When is the next software update planned?
 

Thing is they can do all this but they still wont update the existing cable network and the boxes and the such, they need the basic services to be fully up to scratch first rather than a massive service everywhere that doesnt work!

Re: When is the next software update planned?
 

I also heard that the next update is gonna include an option to Playlist certain On Demand programs... (I heard it is just for Music, but I cant see why it cant be implemented for Catch Up TV, and even Movies.)

Re: When is the next software update planned?
 

I've not seen this yet on the new software. Some thing included in the new software for V box:

1. It will bring the end of the Sky Movies pin-removal trick.
2. information screen is larger!
3. the 3-digit numbers on the led have moved right (like in the cr2 days)
4. there is a confirmation everytime you turn on or off subtitles through the miniguide.
5. some numbers (PL01, AP53...) show up on the LED for the Pace boxes when restarted.
6. Only the VM logo is shown when rebooted (No 'just loading...please wait').

Things still needing a look at:
1. fix the no information bug for VM recorded programmes on On Demand (OD)
2. more features for OD (jump, faster forward options, and display a clock on the LED when OD is working).
3. please add more...

Re: When is the next software update planned?
 

Yea. Scene select is one we need also. Like 5 Mins, or something. (Maybe even an option is Settings to set how many minutes.)

If we see a clock when OD, can we not have a live clock when the box is in Standby also?

Back to 3/5/7 day EPG I want too. I watched Rovers just starting at 7:30pm, and I could only view upto 1am.

One thing they could also do (V+ NOW) is have the recording start AFTER the EPG switches.

Surely that might speed the channel hopping up.

Re: When is the next software update planned?
 

Can we have the option to set timers manually please for the non V+ boxes, as it has it? We can only set reminders for the current day.

V+ FAQ...

"Q: What the hell is a Manual Recording?
A: Instead of telling the V+ to record a series or even a programme from the EPG, you can set it to record from a specific time and date, from a specific channel."

Re: When is the next software update planned?
 

Are you a beta tester?:confused:

Re: When is the next software update planned?
 

For sky movies I think that if you set a channel change reminder then you can enter your PIN there and then so that you can set it to record on an external device (video or dvd recorder) when you're not there.

Re: When is the next software update planned?
 

Oh, dont talk to me about Sky Movies.

Im 21, the other half is 24, and we have to put a frikkin pin in every single time we wanna watch something!!!

Its so frikkin annoying.

Once again, there should be a setting in the settings menu stating that you can tun it on and off. We dont have kids, and no one needs protecting. If people need protecting, then give them the option of turning on the PIN protection IN THE SETTINGS MENU!!!

Re: When is the next software update planned?
 

Any chance of working subtitles on On Demand?

Re: When is the next software update planned?
 

Yes.

Re: When is the next software update planned?
 

The PIN protection is an Ofcom ruling, and not to do with Virgin Media themselves. I'm guessing Virgin Media would love to add an option to their menus to switch it off, but Ofcom say it must stay.

Re: When is the next software update planned?
 

The tech came out again and my signal issues, break up/pixelation/stuttering, are still the same.

The tech guy said there was a problem with the cab in the street. There should be a 10dB difference in the signals, but there was only 1dB. Whatever he did, it hasn't worked. He did say some one might be out later to see to the box, but nothing has changed.

They replaced something in the cab a few weeks, but I had the issues before that, so there seems to be some problem some where.

I did ring them up again, it took me ages to get through and explain. The second women I was put through said, I needed to be at home before she could do anything. As I was at work, she said she would ring me when i got home. No one rang back!

I'm thinking of cancelling my TV now, as I am not happy with all the problems.

I got my samsung 2110 box in March 2007, not 2006 as I said before regarding the standby issue spiderplant.

Re: When is the next software update planned?
 

Maybe Virgin will go for a whole new, style of menus layout etc...

Only due to the V+ being far better than the V Boxes..

But who knows until things eventually get announced or rolled out...

Re: When is the next software update planned?
 

Bleh I'd like a much faster EPG as well :(

Re: When is the next software update planned?
 

Some V+ Boxes got a Code Drop this morning.

Some didnt... mine included...

Re: When is the next software update planned?
 

My box has frozen ..so iam just giving it a kick up the bum..i mean a reboot...now no pic....when did we get this code drop unless thats why mine has frozen.

Update..when you go into the setting and then tec stuff ive just noticed there in now only 5 pages there was 8 at one point..they must be going through the problems on page 5.
Which is a good sign.

Re: When is the next software update planned?
 

There was a software update today. This has resulted in many people, myself included, with no TV channels at all.

I have reported the problem but they simply don't believe that it isn't the V+ box. Each time I have called I hear a message stating that the next town to me is experiencing problems. When I tell them this the CS operative don't listen!

LTG

Re: When is the next software update planned?
 

Id go to the Newsgroups and post there about it.

They are usually good about that kind of stuff.

Re: When is the next software update planned?
 

Some things I would like to see in the next software update (for standard Virgin boxes anyway);

- The ability to disable 'press red' functionality or turn off the prompts (we used to have this option ages ago - why not now?)

- On Demand updates (fast forward and rewind speeds, chapter selection, playlists)

- Longer EPG (7 days - although it will probably never happen)

- Fix the bootup procedure so boxes (well, mine does anyway) don't display "ntl:home" followed by the Virgin Media screen (maybe the "ntl:home" screen is built into the box and not the software?)

- Enable audio description on the main channels so we don't have to have copies of them on the EPG (why does this happen anyway?) - surely they could use that space for new channel launches?

- Change the Sky Movies PIN system so once the PIN's been entered on one Sky Movies channel, the box remembers it when flicking up and down the channels - it's annoying having to enter it everytime we flick up or down a channel (maybe set a time limit on it so it remembers the PIN for 15 minutes or something)

- Digital Text (yes, a long shot I know)

Re: When is the next software update planned?
 

The code download isn't going to happen in most of the UK for at least another few weeks, we've had updates that only a few selected areas have had the 'tester' to make sure that it doesn't cause any problems - funnily enough there has been so it requires a bit more tweaking before anyone else gets it!

Will keep you posted, as soon as it's ready to be rolled out I'll post the dates.

Re: When is the next software update planned?
 

Does it fix the awful EPG speed?

Re: When is the next software update planned?
 

Is this an update to the standard box or the V+?

Re: When is the next software update planned?
 

They need a whole new fresh layout imo. At the moment it's not bad at all and i actually prefere the remote over the sky one. I just think the layout of the EPG could be better. Not really a fan of the black background either :(

General browsing through the EPG isn't THAT bad, but i agree it could do with a speed boost. I've had it 2 days now and its froozen and lagged on me twice when browsing EPG!

Wouldn't say to no faster "fast forward" options to :P

Re: When is the next software update planned?
 

Just a V+ code at the moment, from what I know.

And no fix to the EPG. Its slow because of the recording...

Re: When is the next software update planned?
 

Something I stumbled upon last year. I discovered a loophole in the PIN system. I can switch between the movie channels without having to press the red button or even enter the PIN.

1) Go into the 'Locked Channels' section of the 'Settings' Menu. You will need the PIN for this bit so the kiddies shouldn't be able to do it.
2) Move down to the movie channels and lock the channel and then unlock it again.
3) Do this for each of the required channels.
You should now be able to switch between the movie channels without a PIN or red button as if they were any other channel. This is how the system should work for us adults that dont have kiddies around.

The PIN protection system seems to work by having a hidden channel lock.
These hidden locks are cleared after the watershed and set again in the early morning reset(6-7am?).This trick will work until then or a STB reset of any sort.

You can 'unprotect' the channels after 7am and unless a manual STB reset/reboot or a VM generated reset occurs there should be no problems for the rest of the day.

Re: When is the next software update planned?
 

Confirmation of what you say from the newsgroup. Thank you for your insight.

Hi all,

I'm pleased to confirm that yesterday morning we downloaded the new V+
software release to the Crawley and Southport areas. Over the coming days we
will deploy to four further pilot regions - Swindon, Warwick, Wessex and
York.

Whilst customer pilot is the final formal stage in our software release
process before we deploy to all customers, issues can be found during this
phase which lead to the software going back into development. Because of
this we won't announce full deployment dates here until the pilot is
successfully completed.

Thanks,

Stephen Featham
(Head of TV Product Engineering - Virgin Media)

Re: When is the next software update planned?
 

where are these newsgroups located????

Re: When is the next software update planned?
 

http://www.virginmedia.com/customers...setting-up.php

There are instructions on how to set the newsgroups up and the one you need is Virginmedia.support.tv

Re: When is the next software update planned?
 

I think ive had the code drop because my box when i turned it on was on 999..and i noticed it isnt making the funny wizzing nose now when you turn it off it actually turnes off totally..its brill and the channels change so much fastewr,,its brill lets hope it keeps it up.:)

Re: When is the next software update planned?
 

And can you record from radio now?

Re: When is the next software update planned?
 

What software version and application version you got now?

Re: When is the next software update planned?
 

You mean when you pretty the standby button on remote?

Re: When is the next software update planned?
 

Software version is...3.1.6.1 Application version is..11.3.2_ukcable..why.:)

---------- Post added at 23:45 ---------- Previous post was at 23:43 ----------

What do you mean the "pretty the standby button" when you turn the v+ box off from the remote the box is actually powering down and then clicks off.:)

Re: When is the next software update planned?
 

The box doesnt go into standby now?! Thats fantastic. One problem, though, is what happens when programs are booked to record when your in Bed/out and the box would normally be in standby?

I recall saying something about this a few weeks ago, hoping the box would recognise to switch itself in sleep mode when theres no recordings AND its in Standby, but wakes up when theres recordings coming up, with an internal clock.

With energy saving the rage ATM, this is a brill addition.

A list of stuff thats added/changed would be good, and I think were expecting one this afternoon on the Newsgroups.

Re: When is the next software update planned?
 

I mean "press" lol :o:

Because when i press standby, all i get is a green glow in my room and its still noisey :td:

In the new update, if this actually powers down so its silent, thats great. But will it still kick in to record your set programs ?

Re: When is the next software update planned?
 

Yes it does kick in when its powered down to record.its so much better.:)

---------- Post added at 09:22 ---------- Previous post was at 09:21 ----------

Yes it still records when powered down..:)

Re: When is the next software update planned?
 

And does it record from the radio channels now?:confused:

Re: When is the next software update planned?
 

No it does not..i tryed it last nite.:(

Re: When is the next software update planned?
 

That's a pity - just carry on using my free view box for radio recording then. I thought this was on the 'to-do' list. Does the Sky+ Box support this?

Re: When is the next software update planned?
 

That's great :)

No new looks to the EPG?

Re: When is the next software update planned?
 

No ..the same egp.

Re: When is the next software update planned?
 

I'd like them to sort it out so I don't have to reboot my box every time I want to watch something on OD.

Re: When is the next software update planned?
 

Sounds like your box is faulty. That should not happen.

Re: When is the next software update planned?
 

There's alot of faulty boxes then, as a lot of people are reporting that on here!

Re: When is the next software update planned?
 

Software version is...3.1.6.1 Application version is..11.3.2_ukcable..why.:)

---------- Post added at 23:45 ---------- Previous post was at 23:43 ----------


Then I would have known if mine was updated. But I still have the old version :(

Re: When is the next software update planned?
 

Updated in Bournemouth couple of days ago. The best benefit is that the HDD now powers down after 2-3 mins. Peace at last.

Re: When is the next software update planned?
 

I believe it does although I have never actually done it.

Re: When is the next software update planned?
 

I have one problem since this update and that is if I switch my box off at night in the morning when I switch it back on there is no sound just picture. If I switch to external speakers connected to the audio out phonos on the V+ then the sound is OK but via HDMI there is nothing. Later on during the day the sound returns and is then OK until the next switch off. TV sound on analogue/digital freeview are all fine. My TV is a Panasonic TH-42 PX600 and this has only happened since the update. Anyone else had anything similar???

Re: When is the next software update planned?
 

Thanks, but I already knew this workaround, but it's still annoying having to do this in the first place.

Re: When is the next software update planned?
 

Sorry if this has been asked before but I could not find an answer.

How do you know when a software update has taken place?

Cheers

Re: When is the next software update planned?
 

Updates usually take place around 5am and Your V+ box will be on Channel 999 if there has been an update.

I've had 2 updates since i had the V+ box and both times my box was on Ch 999 as its not a channel i normally leave it on.

Re: When is the next software update planned?
 

have just recieved "the box" starview3 that needs latest software as its in pre flash mode anybody help???

Re: When is the next software update planned?
 

As I said in the other thread, attaching a box you have bought to the Virgin Cable network is against Terms and Conditions.


As such, Discussion is not allowed on the forum.

Re: When is the next software update planned?
 

What is the procedure for finding out these version numbers?

Cheers

Re: When is the next software update planned?
 

....Press Home button > 8 Settings > 6 Technical Stuff > Press the red button (page down) 3 times and you get to the page where the software version is.

Re: When is the next software update planned?
 

it happened here last week while i was watching & taping a film at about 3am. it p*ssed me off 2bh cuz the box reset its self, so VM now owe me a dvdr lol i cant see what the difference is tho ? everything seems to be the same.

Re: When is the next software update planned?
 

Having been away for several days I chose to cold start my non-HD, non-PVR Pace V Box on Monday morning, as I do periodically to avoid it requiring a reboot at a less convenient time, which it occasionally does. Surprise, surprise, there was an update pending for it which installed okay in a few short minutes.

Here are my box's current details from Settings > Technical Stuff ...

Application Version: 14.120.4p246

Total Channels: 337
TS Streams: 48
Total Services: 337

Hardware Type: Di4000-N
Hardware Version: P3.213
Software Version: 3_7_37_P12EN_P_BonBK_P4000_R_

... and the blue service screens ...

Hardware Version: P3.213
Code Release Version: 3_7_37_P12EN_P_BonBK_P4000_R_
Build Date: Made On Dec 21 2010, 10:42:28

... with plenty more information where that came from.

I have a note somewhere of the previous configuration but it's not handy just now to compare the software versions and build dates. Does anyone know what improvements, if any, I should expect to see with this release? Was the update required to support any other feature changes on the VM network?

Are there other threads covering this topic?

BTW, the field "Can see EMMs" is showing a red "NO" in the blue service screens. I have seen this happen before but it usually shows "YES". Can anyone explain what this means please?

Re: When is the next software update planned?
 

I was wondering when someone would notice that. No new features - it's in preparation for Sky Sports Red Button. Only Pace boxes need this update.

Don't worry about the EMMs thing. That hasn't worked properly since the new smartcards came out.