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Virgin 4Mb to upgrade to 10Mb February - Summer
Hi guys,
Ive only had a quick look through this section and theres not been any news on front page, just incase anyone doesnt know, Were upgrading broadband size L customers from 4mb broadband to 10mb broadband at no extra cost. Upload speeds are going from 386kbps to 512kbps. This will be a rollout phase approach and should be complete end of summer, beginning end of february. Also plans to launch 50mb later in the year for existing 20mb (XL Customers). See more @ www.virginmedia.com/evenfaster Jc EDIT : lol already been posted :S neverminddddd x |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
been done dude
ik |
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But on this case, i know as much as you. In relation to rollout, as per list for 20mb i dont think it was totaly accurate either, im on the uddingston ubr and it was said that it wouldnt be done until half way through rollout, even though it was done as of 1st of may last year, so even when the schedule is released it may not be fully accurate. best way to check is on 1st march or whenever end of feb check your modem config :) |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
What area was first to go from 10 to 20? Isn't Manchester usually first for these upgrade things? :confused:
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However in the case of the 20meg fiasco being last was a good thing. :D |
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I wouldnt take any date as confirmation mate, dont get your hopes up, not until theres an official release, which will be public.
As for over subscription, well any areas which are over subscribed will be looked at first with regards to network hardware upgrades, id think. Having a look at some comms on our network division, theres been great progress made with network and ubr upgrades, if theyre introducing 10 and 50meg as mainstream this year i reckon theyre going to need as much upgrading as they can get !!! Jc x |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
LOL these speed upgrades do make my chuckle. My "20mb" service, in common with many other peoples it seems, is currently running at less than 0.25mb. How dare they promise these huge speeds when they so obviously cannot deliver them?
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
As Above, Can I ask what the point of Virgin Upgrading from 4mbit to 10mbit and handing out 50mbit when the second you start to actually use the network, it crippled to a Quarter of the speed (from 4mbit to 1mbit or less). Personally to me its just a marketing ploy, a numbers game if you like - the reality is somewhat different though..
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That isn't meant to sound cynical, but previous experience has shown that these staggered roll outs of upgraded connections have their own momentum - phoning VM is unlikely to get a definitive response, imo, & avoids the 'VM lied they said I'd be upgraded by 19th Feb' type posts.... I'll be the first to eat humble pie if manchester does turn out to suddenly capable of the increased speed, but I have to say that if I was a call centre bod bombarded with 'when will I get it' calls, I would be tempted to tell the customer what they want to hear, whether I actually knew, or not ;) |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
There has been alot of behind the scenes work including re-segmentation and UBR upgrades to handle the speed upgrade.
As for who gets what when, the evenfaster webpage will probably have it on before Customer Care has any info lol Quote:
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I personally didnt think of it like that, and just 'assumed' it would be a 2,10,50 service. But there definately is a chance it could be classed as a new broadband tier, would make sense, i could imagine a brand new 'XXL' package haha :P They basically release most things at the same time internally and externally, the even faster page was put up as reference to internal communications. But as for calling up to find out when it will be put on, theres simply not much point. Rollout as far as i know will commence end of february and finish end of summer. |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
OMG this will cause murder now, with the last roll out (should that be trickle out) everyone was crying "why them and not me" for weeks and months then there was all the trouble with few not getting the 'up to' speed promised. Here we go again.
I am on a set top box and i think i can only expect 6-8mb anyway, apart from a few dodgy days with high gaming pings no problems. perhaps this will be the start of my troubles.:dozey: As for it being a FREE upgrade well i suppose it is but other places are offering 8mb much cheaper than my £25 4mb connection. hey ho here we go. |
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Both vnunet.com and trustedreviews.com both thought the same (and I'm sure there are others) It would be nice, but if it was an upgrade, I doubt they would have charged £10 extra in the trial areas for it. Also, anyone on the 50Mb service is going to definately need a new modem (DOCSIS 3.0) |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
What kind of upstream rate would be required for a 50meg service? 1.5mb?
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
I know for the trial it was 1.5Mb but I suppose it all depends on what Virgin think the network can handle. Hopefully it will closer the 2Mb mark
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I am not calling them again as they don't know what they are talking about and I refuse to pay a premium rate phone charge to tell my ISP their service doesn't work. As soon as I can be bothered deciding on who to go with, I'll be moving on. I already have a BT line. But it means changing TV services to Sky as well, so it's a big jump that I don't have the time to mess about with just yet. |
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For area faults id check http://status-cable.virginmedia.com and prove tech support wrong, i hate them mate, but id recommend u badger them to get a tech out to you, if a problem is found in the connection you get refunded for the calls. ---------- Post added at 00:40 ---------- Previous post was at 00:36 ---------- Quote:
EuroDOCSIS 1.1 is capable of 55.62Mbit/s D/S and 10.24Mbit/s U/S So the only thing they really need to do is sort out oversubscription on ubrs in key areas along with upgrading some network equipment. DOCSIS 3 would mean some FTTH implementations, virgin are cheapos theyd never spend that kind of money on ftth installs!! lol |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
If you actually read anything technical about the 50Mb trial it IS DOCSIS 3 they are using.
HERE for instance As far as I can see there is nothing in the DOCSIS 3 spec that says you have to have FTTH |
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Seriously. Use the damn search feature and I am not finding it for you.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
So has the plan of areas been made yet? I have still not been upgraded but am very much looking forward to it. I live near Reading, Berkshire.
Though I'm not sure if it will happen to us. Because a couple of months ago my Dad complained about something (don't remember what) and now even though we're paying for M, we're getting L for a year. So I'm not sure. But I'm trying to convince him to start paying for L once the free year has ended. |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
The upgrade schedule will be avaliable at www.virginmedia.com/evenfaster from Tues/Weds
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
this is great news!
anybody got any inside info as to when Luton area gets the upgrade? :) |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Nope lol
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Schedule of areas is available though most areas are still showing dates to be confirmed some areas are showing February as an upgrade date.
http://allyours.virginmedia.com/html.../schedule.html |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
thanks for that Jogly mate!
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Yeah, I'd seen the schedule and it says TBC, was wondeirng if any bods here might have some insider info ... guess not ... lol!
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
I was leaving a local chippy when I saw a Virgin Media van parked outside. I asked the guy about the upgrade and first he said there was just 50mb and when I said no, that 4mb was going to 10mb he immediately replied with June.
If it's going to be June for Belfast, great for me as i'll be leaving the country March and coming back end of May. |
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
TBC should read TBA, they can't even get that right. :rolleyes:
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Actually, it means To Be Confirmed, not To Be Arranged - how have they got that wrong?
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
If they don't post a date, how can it be confirmed? TBA= To Be Announced.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
TBC does mean "To Be Confirmed". TBC seems to suggest they do have a date set (which could be something general like Feb to Summer or more specific like a certain month) but they haven't got it sorted out to make a final date specific.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
LOL just as if anyone on here would hold them to a confirmed date. If they said mid february then late march someone still didn't have it all hell would break loose. Why can't people just wait. I can understand the people that are on 20mb broadband that want to downgrade hoping for better quality and speed but us 4mb users seem to have the best of virgins services at the moment. i hope going to 10mb does not cause us as much trouble as the 20mb upgrade caused others.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
TBC basically means that no date has yet been set for the uBR upgrades to take place - it's really nothing to worry about.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
not sure if it was this topic or another topic about this upgrade, but I read that the Ambit 120 can't handle the pace of the upgrade, so people ordereed a new modem.......
this page (then select the size L then picked Ambit 120) says it can!!! I am confused. ik |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
all these upgrades sound great but the customers on 20megs who dont even see 5megs how many see close to full 20meg? before upgrading more maybe they should make sure everyone is dling at full 20 or close to/?
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VM did have a hardware selector that said 120 modems would need to be replaced for 10Mb, but that went down for a couple of days then reappeared apparently having been amended to show 120's were OK, maybe because the hardware checker was probably originally for the 20Mb upgrade! |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Does this mean after the so called upgrades,the 20meg service will run near that kind of speed.I downgraded to 4 meg,cos my so called 20 meg line ran at about .5meg during the day on a good day
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
i am currently getting the 4mb service through my stb in order to get the 10mb upgrade will i need to change my service over to a modem
i seem to remember someone saying that the stb's can only handle 4mb ?? edit just found a link on the virgin website and it does say i need to switch to a modem connection. |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
I think I'll go down to 10mb when its been done in Bedfordshire. :)
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
but how many customers will see anywhere near 50megs??
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
hardly any thru past experience.....
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
We like to give our customers the best service we possibly can. That’s why we’re upgrading your broadband speed from up to 4Mb to up to 10Mb - free. No catch. No strings attached.
An album in a minute If you thought 4Mb was pretty speedy, wait ’til you try 10Mb. You can download an MP3 music track in under 5 seconds (about the time it took to read that last sentence). A whole album takes less than a minute. And if you put the kettle on, you can download an episode of your favourite soap before it’s even boiled - under 5 minutes for half an hour’s telly. Get ready for up to 10Mb Your upgrade will happen automatically. No forms to fill or phone numbers to ring. And because Virgin Broadband comes via fibre optic cable (not telephone wires) your speed isn’t dependent on how close you are to a telephone exchange. It’s all part of our continuous investment in bringing you the fastest, easiest-to-use broadband in the UK. The upgrade will start during February and will roll out region by region until the end of the summer. Keep an eye on the roll out plan at virginmedia.com/evenfaster for the latest news on your switchover date. Can you make your Virgin Broadband even faster? Your connection. Using a wireless or USB connection can slow you down. We recommend using the Ethernet cable in your starter kit; it’s faster, less temperamental, and easier to install. The cable modem you use. If you’re a broadband L customer and you’ve been with us a while, we may need to upgrade your modem to help you get the most from the new speed increase. Don’t worry – if we do, we’ll do it for free. Just visit virginmedia.com/evenfaster to see if yours needs replacing. Your PC. To get the most from our broadband service, we recommend your computer has certain specifications. You can find out if yours meets the requirements within our frequently asked questions at virginmedia.com/evenfaster. For more info on any of the above go to virginmedia.com/evenfaster. |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Yup same got the letter today.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Great news then. Well, isn't it? :rolleyes:
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I wonder how many 20Mb'ers will take the option and go down in service. Makes you wonder if that's VM's plan to relieve some strain of the UBR's. Jefferson which UBR are you connected to. Here in Barton-Le-Clay (not that far away from you) we go through Flitwick. I only ask as I've found the 4mb service to be really good from that UBR and hoping that the 10Mb will be just as good. Kymmy |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Luton.
Aside from when I'm being shaped I get full speed on my 20mb. I just want to go down to save a few pennies :) |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Got 120. Same one for 5 years after a couple of replaements! It hangs, getting <500kbps, etc... Went to site and 120 is "OK" for 10mb.
Do you think I should get a newer modem. I can buy one? If so from who and where. Or Should I push virgin CS for one if pricey? Looking forwarding to getting 1mbps after upgrade in Reading! |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
You can't (legally) buy a modem so if you want a new one you should contact customer services.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
what about the 2meg customers dont they get anything? they should be at least upgraded to 4 maybe 5 megs?
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Here's to hoping 10mb will be problem-free... |
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It's a VM vs BT mine's BIGGER than yours. Let's just hope that the network improves in quality so it can handle all the extra bandwidth because it ain't been right since 20Mb was released. |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
yes but some adsl isps like ukonline dropped their 24 meg speed to a 16 because no adsl customer is getting anywhere near 24megs.. adsl sucks id like to hear form someone on bethere's 2.5meg upload though that looks good but wouldent go back to adsl for the upload, at least with vm they use fibre optic lines and u get beter/faster downloads
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Renfrew areaClydebank, Erskine, GreenockTBC
Uddingston areaCastlecary, Dumbarton, Motherwell, UddingstonTBC I live in south side of Glasgow so what one is me? |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Renfrew is ex-ntl, Uddingston is ex-telewest
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Just wondering will there be a corrisponding increase in the download/upload allowance or will we just hit the cap a lot faster??????
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
As far as I can remember when the 10MB went up to 20MB the download/upload allowance was not increased. :(
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I was NTL... now only got the BB and the Phone got dropped and Tv went to Sky Digital.... |
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
So the question still stands. Will we be getting an increase in the allowance or will VM just use this to limit the L customers to less than 1 meg. I suppose this will free up bandwith for the new 50 meg service
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There is a big difference between the 2, use the Search Forum tool to find info on the differences & specs of DOCSIS 1 & EURO DOCSIS 3, or use google and or Wikipedia. |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Sounds great the high bandwidth users will jump at 50MB and get off the very Bandwidth that cant cope with them and that I’m on….its a win win. :D
Lets face it if your on the highest level and you want the Dog’s your going to move and that frees up bandwidth for us bargain basement users as it was put. I’d like to thank all those 20MB users who paid for this even when there service was nothing like 20mb.;) |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Just got a note through my door this morning confirming the upgrade process will start end of the month, we're usually pretty early on in the upgrade cycle so finger's crossed.
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I know a lot of people complain about not getting 20mb, but I do get it most of the time (except Sundays) with the use of a good download-manager, I'll miss that, but live and have a few pounds in my pocket! |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
My M8 just got the letter too saying that he will be upgraded from 4mb to 10mb within the next 7 days. Port Talbot area
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If you think otherwise, that the 120 is fit for purpose that's your privilege.I do know I spent 3 months complaining of the rubbish speeds prior to my modem being updated, and that the previous engineer told me there was nothing wrong with my modem--- which was very obviously not true. As he hadn't even come in to look at it, I fail to see how he could have known anyway! |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Iirc, the 120 is fairly incompatible with QAM256, perhaps your area has been "updated" to this standard, and this is what was causing the problem.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
just had a letter from virgin today about the upgrade phoned them and thay are sending me a new modem(free of charge) as my stb will only do 4mb.
also the techie told me to connect the new modem within 24hrs of receving as the update could happed in the next few days (cosham area) |
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Where does it plug into? Machine--> modem--> ? If it's that white box on the wall, will I need/get a splitter? :confused: |
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yea it goes into the white box and thay are also sending me a splitter
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Hope I can use existing ethernet lead then. |
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
hey just wondering i have a belkin wireless router this one http://www.argos.co.uk/static/Produc...%2Brouters.htm
will that be compatible with 10meg ? |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Another question. Anyone know which modem we're likely to be sent so I can swat up?
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having said that, I've used crossovers to connect a router when it's all I had, and it worked. |
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i think its a scientific atlanta for ex-tw areas. not sure of the model |
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Good luck, Dunno! |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Like many others, I received a letter from Virgin this morning announcing a free upgrade from 4MB to 10MB. A quick look at their website reveals that the "plans" for rollout are sketchy at best. Looking a bit further, the website tells me that my 3Com CMX modem (which has worked happily for more than 8 years and is rated at 40 Mbps) is no longer adequate. Hmmm.
So, they can't or won't tell us what is happening in as little as 10 days time, then they suggest that I spend money on an equipment upgrade which is probably not necessary. I find it very hard a) to feel reassured that they're in control of their business, and b) to believe that looking after my interests is near the top of their priority list. |
Re: Virgin 4Mb to upgrade to 10Mb February - Summer
The new equipment is sent to you free of charge if applicable.
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Due to a quirk of history (I was a very early subscriber to the cable modem internet service), I actually own my modem. I'd quite like to keep it that way.
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This document (3Com CMX user guide) says: Quote:
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