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-   -   Virgin 4Mb to upgrade to 10Mb February - Summer (https://www.cableforum.uk/board/showthread.php?t=33627793)

jcuk 29-01-2008 19:15

Virgin 4Mb to upgrade to 10Mb February - Summer
 
Hi guys,

Ive only had a quick look through this section and theres not been any news on front page, just incase anyone doesnt know,

Were upgrading broadband size L customers from 4mb broadband to 10mb broadband at no extra cost.

Upload speeds are going from 386kbps to 512kbps.

This will be a rollout phase approach and should be complete end of summer, beginning end of february. Also plans to launch 50mb later in the year for existing 20mb (XL Customers).

See more @ www.virginmedia.com/evenfaster

Jc

EDIT : lol already been posted :S neverminddddd x

ikthius 29-01-2008 19:20

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
been done dude

ik

Welshchris 29-01-2008 19:36

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by jcuk (Post 34479485)
Hi guys,

Ive only had a quick look through this section and theres not been any news on front page, just incase anyone doesnt know,

Were upgrading broadband size L customers from 4mb broadband to 10mb broadband at no extra cost.

Upload speeds are going from 386kbps to 512kbps.

This will be a rollout phase approach and should be complete end of summer, beginning end of february. Also plans to launch 50mb later in the year for existing 20mb (XL Customers).

See more @ www.virginmedia.com/evenfaster

Jc

EDIT : lol already been posted :S neverminddddd x

When is the list of the areas being released?

eddcase 29-01-2008 19:39

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by jcuk (Post 34479485)
Hi guys,

Ive only had a quick look through this section and theres not been any news on front page, just incase anyone doesnt know,

Were upgrading broadband size L customers from 4mb broadband to 10mb broadband at no extra cost.

Upload speeds are going from 386kbps to 512kbps.

This will be a rollout phase approach and should be complete end of summer, beginning end of february. Also plans to launch 50mb later in the year for existing 20mb (XL Customers).

See more @ www.virginmedia.com/evenfaster

Jc

EDIT : lol already been posted :S neverminddddd x

Thanks all the same jcuk. It's the thought that counts :)

jcuk 29-01-2008 19:59

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Welshchris (Post 34479500)
When is the list of the areas being released?

Not sure yet mate, its the 50mb id personally be interested in :P

But on this case, i know as much as you.

In relation to rollout, as per list for 20mb i dont think it was totaly accurate either, im on the uddingston ubr and it was said that it wouldnt be done until half way through rollout, even though it was done as of 1st of may last year, so even when the schedule is released it may not be fully accurate.

best way to check is on 1st march or whenever end of feb check your modem config :)

Albie 29-01-2008 20:43

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
What area was first to go from 10 to 20? Isn't Manchester usually first for these upgrade things? :confused:

Mick Fisher 29-01-2008 20:47

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Albie (Post 34479564)
What area was first to go from 10 to 20? Isn't Manchester usually first for these upgrade things? :confused:

Dunno about that but Northants is usually last. :)

However in the case of the 20meg fiasco being last was a good thing. :D

stenelly 29-01-2008 21:47

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Albie (Post 34479564)
What area was first to go from 10 to 20? Isn't Manchester usually first for these upgrade things? :confused:

just been on the phone today to vm and they said my speed would be going up from 4 meg to 10 meg on the 19 th feb im in manchester 24 area seems to conferm your earlier post it seem manchester is so over subscribed it a priority :shocked:

jcuk 29-01-2008 22:30

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I wouldnt take any date as confirmation mate, dont get your hopes up, not until theres an official release, which will be public.

As for over subscription, well any areas which are over subscribed will be looked at first with regards to network hardware upgrades, id think.

Having a look at some comms on our network division, theres been great progress made with network and ubr upgrades, if theyre introducing 10 and 50meg as mainstream this year i reckon theyre going to need as much upgrading as they can get !!!

Jc x

scrotnig 29-01-2008 22:37

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
LOL these speed upgrades do make my chuckle. My "20mb" service, in common with many other peoples it seems, is currently running at less than 0.25mb. How dare they promise these huge speeds when they so obviously cannot deliver them?

Mauldor 29-01-2008 22:40

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
As Above, Can I ask what the point of Virgin Upgrading from 4mbit to 10mbit and handing out 50mbit when the second you start to actually use the network, it crippled to a Quarter of the speed (from 4mbit to 1mbit or less). Personally to me its just a marketing ploy, a numbers game if you like - the reality is somewhat different though..

homealone 29-01-2008 22:57

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by stenelly (Post 34479631)
just been on the phone today to vm and they said my speed would be going up from 4 meg to 10 meg on the 19 th feb im in manchester 24 area seems to conferm your earlier post it seem manchester is so over subscribed it a priority :shocked:

See the thread title which includes the word 'summer', for which read any time after September - no-one should assume they will get this 'upgrade' before it is ready to happen - the people on the phone lines probably know less than we do.

That isn't meant to sound cynical, but previous experience has shown that these staggered roll outs of upgraded connections have their own momentum - phoning VM is unlikely to get a definitive response, imo, & avoids the 'VM lied they said I'd be upgraded by 19th Feb' type posts....

I'll be the first to eat humble pie if manchester does turn out to suddenly capable of the increased speed, but I have to say that if I was a call centre bod bombarded with 'when will I get it' calls, I would be tempted to tell the customer what they want to hear, whether I actually knew, or not ;)

BenMcr 29-01-2008 22:57

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
There has been alot of behind the scenes work including re-segmentation and UBR upgrades to handle the speed upgrade.

As for who gets what when, the evenfaster webpage will probably have it on before Customer Care has any info lol

Quote:

Originally Posted by jcuk (Post 34479485)
Also plans to launch 50mb later in the year for existing 20mb (XL Customers)

I don't know where this has come from. The press release said:
Quote:

Virgin Media currently offers its customers a top speed of 20Mb, and the new 50Mb service will be made available to over 9 million homes in the UK by the end of 2008.
The 50Mb product is 99.99% likely to be a new highest tier product, NOT an upgrade to the 20Mb service

jcuk 29-01-2008 23:09

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by BenMcr (Post 34479675)
There has been alot of behind the scenes work including re-segmentation and UBR upgrades to handle the speed upgrade.

As for who gets what when, the evenfaster webpage will probably have it on before Customer Care has any info lol



I don't know where this has come from. The press release said:


The 50Mb product is 99.99% likely to be a new highest tier product, NOT an upgrade to the 20Mb service

As above, this is a very good point and thanks for pointing it out!

I personally didnt think of it like that, and just 'assumed' it would be a 2,10,50 service. But there definately is a chance it could be classed as a new broadband tier, would make sense, i could imagine a brand new 'XXL' package haha :P

They basically release most things at the same time internally and externally, the even faster page was put up as reference to internal communications.

But as for calling up to find out when it will be put on, theres simply not much point. Rollout as far as i know will commence end of february and finish end of summer.

tubbles 29-01-2008 23:10

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
OMG this will cause murder now, with the last roll out (should that be trickle out) everyone was crying "why them and not me" for weeks and months then there was all the trouble with few not getting the 'up to' speed promised. Here we go again.

I am on a set top box and i think i can only expect 6-8mb anyway, apart from a few dodgy days with high gaming pings no problems. perhaps this will be the start of my troubles.:dozey:

As for it being a FREE upgrade well i suppose it is but other places are offering 8mb much cheaper than my £25 4mb connection. hey ho here we go.

jcuk 29-01-2008 23:12

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by scrotnig (Post 34479662)
LOL these speed upgrades do make my chuckle. My "20mb" service, in common with many other peoples it seems, is currently running at less than 0.25mb. How dare they promise these huge speeds when they so obviously cannot deliver them?

Hey, what do tech support actaully 'say' when you call up every month and complain about the slow speeds, do they blame it on your computer, offer to get a technician out or give you a solution that lasts about 2 hours and then its a problem again?

BenMcr 29-01-2008 23:16

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by jcuk (Post 34479678)
I personally didnt think of it like that, and just 'assumed' it would be a 2,10,50 service. But there definately is a chance it could be classed as a new broadband tier, would make sense, i could imagine a brand new 'XXL' package haha :P

Don't worry you are not the only one ;)

Both vnunet.com and trustedreviews.com both thought the same (and I'm sure there are others)

It would be nice, but if it was an upgrade, I doubt they would have charged £10 extra in the trial areas for it.

Also, anyone on the 50Mb service is going to definately need a new modem (DOCSIS 3.0)

jcuk 29-01-2008 23:18

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
What kind of upstream rate would be required for a 50meg service? 1.5mb?

BenMcr 29-01-2008 23:22

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I know for the trial it was 1.5Mb but I suppose it all depends on what Virgin think the network can handle. Hopefully it will closer the 2Mb mark

scrotnig 29-01-2008 23:22

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by jcuk (Post 34479682)
Hey, what do tech support actaully 'say' when you call up every month and complain about the slow speeds, do they blame it on your computer, offer to get a technician out or give you a solution that lasts about 2 hours and then its a problem again?

I only called them once, they said it was an area fault.

I am not calling them again as they don't know what they are talking about and I refuse to pay a premium rate phone charge to tell my ISP their service doesn't work.

As soon as I can be bothered deciding on who to go with, I'll be moving on. I already have a BT line. But it means changing TV services to Sky as well, so it's a big jump that I don't have the time to mess about with just yet.

jcuk 29-01-2008 23:40

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by scrotnig (Post 34479688)
I only called them once, they said it was an area fault.

I am not calling them again as they don't know what they are talking about and I refuse to pay a premium rate phone charge to tell my ISP their service doesn't work.

As soon as I can be bothered deciding on who to go with, I'll be moving on. I already have a BT line. But it means changing TV services to Sky as well, so it's a big jump that I don't have the time to mess about with just yet.

Unfortunately with any call centre, it does depend on who you get through to

For area faults id check http://status-cable.virginmedia.com and prove tech support wrong, i hate them mate, but id recommend u badger them to get a tech out to you, if a problem is found in the connection you get refunded for the calls.

---------- Post added at 00:40 ---------- Previous post was at 00:36 ----------

Quote:

Originally Posted by BenMcr (Post 34479683)
Don't worry you are not the only one ;)

Both vnunet.com and trustedreviews.com both thought the same (and I'm sure there are others)

It would be nice, but if it was an upgrade, I doubt they would have charged £10 extra in the trial areas for it.

Also, anyone on the 50Mb service is going to definately need a new modem (DOCSIS 3.0)

Virgins still using EuroDOCSIS1.1 on the network just now, all the 250 series are capable of E Docsis 2 and 1 so theyre fine for upto 55.6meg downstream and 30meg upstream.

EuroDOCSIS 1.1 is capable of 55.62Mbit/s D/S and 10.24Mbit/s U/S

So the only thing they really need to do is sort out oversubscription on ubrs in key areas along with upgrading some network equipment.

DOCSIS 3 would mean some FTTH implementations, virgin are cheapos theyd never spend that kind of money on ftth installs!! lol

BenMcr 29-01-2008 23:42

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
If you actually read anything technical about the 50Mb trial it IS DOCSIS 3 they are using.

HERE for instance

As far as I can see there is nothing in the DOCSIS 3 spec that says you have to have FTTH

jcuk 29-01-2008 23:47

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by BenMcr (Post 34479698)
If you actually read anything technical about the 50Mb trial it IS DOCSIS 3 they are using.

HERE for instance

OH yeah!!! cool :D

Welshchris 30-01-2008 00:46

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by jcuk (Post 34479520)
Not sure yet mate, its the 50mb id personally be interested in :P

But on this case, i know as much as you.

In relation to rollout, as per list for 20mb i dont think it was totaly accurate either, im on the uddingston ubr and it was said that it wouldnt be done until half way through rollout, even though it was done as of 1st of may last year, so even when the schedule is released it may not be fully accurate.

best way to check is on 1st march or whenever end of feb check your modem config :)

i was forced to downgrade from 20 to 4mb after problems and im still having problems on 4mb in swansea, i cant seem to get anywhere, they told me its over subscription but one bloke told me the problem will be sorted at end of March, another said that the server im on wasnt due to get upgraded and needs to put in for permission to get upgraded and could take months, im really annoyed ive had probs since end of Nov 2007

DJ_Price 30-01-2008 04:29

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by jcuk (Post 34479695)
all the 250 series are capable of E Docsis 2 and 1 so theyre fine for upto 55.6meg downstream and 30meg upstream.

I've still got a 120 ntl modem, will I need to get it changed for me to have 10mb when my area is upgraded?

D_Skids 30-01-2008 07:50

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Mick Fisher (Post 34479567)
Dunno about that but Northants is usually last. :)

However in the case of the 20meg fiasco being last was a good thing. :D

Well Northampton is in the running to trial 100Mb through fibre provided by H2O (Using the sewage networks, giving a whole new meaning to crap quality and laying a cable!!) if they do get that and it is a different provider Virgin won't see my heels for dust!!

eth01 30-01-2008 08:21

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Seriously. Use the damn search feature and I am not finding it for you.

Mick Fisher 30-01-2008 14:33

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by D_Skids (Post 34479739)
Well Northampton is in the running to trial 100Mb through fibre provided by H2O (Using the sewage networks, giving a whole new meaning to crap quality and laying a cable!!) if they do get that and it is a different provider Virgin won't see my heels for dust!!

Too damn right but unfortunately for me it's not likely to extend as far as NN10. :(

El Xando 10-02-2008 20:29

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
So has the plan of areas been made yet? I have still not been upgraded but am very much looking forward to it. I live near Reading, Berkshire.
Though I'm not sure if it will happen to us. Because a couple of months ago my Dad complained about something (don't remember what) and now even though we're paying for M, we're getting L for a year. So I'm not sure. But I'm trying to convince him to start paying for L once the free year has ended.

BenMcr 10-02-2008 23:56

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
The upgrade schedule will be avaliable at www.virginmedia.com/evenfaster from Tues/Weds

zooloo 11-02-2008 12:29

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
this is great news!

anybody got any inside info as to when Luton area gets the upgrade? :)

BenMcr 11-02-2008 13:22

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Nope lol

joglynne 11-02-2008 13:30

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Schedule of areas is available though most areas are still showing dates to be confirmed some areas are showing February as an upgrade date.

http://allyours.virginmedia.com/html.../schedule.html

sav112 11-02-2008 13:39

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
thanks for that Jogly mate!

zooloo 11-02-2008 14:11

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Yeah, I'd seen the schedule and it says TBC, was wondeirng if any bods here might have some insider info ... guess not ... lol!

Keane 12-02-2008 18:57

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I was leaving a local chippy when I saw a Virgin Media van parked outside. I asked the guy about the upgrade and first he said there was just 50mb and when I said no, that 4mb was going to 10mb he immediately replied with June.

If it's going to be June for Belfast, great for me as i'll be leaving the country March and coming back end of May.

Wicked_and_Crazy 12-02-2008 19:20

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by zooloo (Post 34487308)
Yeah, I'd seen the schedule and it says TBC, was wondeirng if any bods here might have some insider info ... guess not ... lol!

TBC = Coming Soon ;)

JPAC 13-02-2008 16:10

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
TBC should read TBA, they can't even get that right. :rolleyes:

Hugh 13-02-2008 16:14

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Actually, it means To Be Confirmed, not To Be Arranged - how have they got that wrong?

JPAC 13-02-2008 16:16

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
If they don't post a date, how can it be confirmed? TBA= To Be Announced.

Keane 13-02-2008 18:02

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
TBC does mean "To Be Confirmed". TBC seems to suggest they do have a date set (which could be something general like Feb to Summer or more specific like a certain month) but they haven't got it sorted out to make a final date specific.

tubbles 13-02-2008 20:44

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
LOL just as if anyone on here would hold them to a confirmed date. If they said mid february then late march someone still didn't have it all hell would break loose. Why can't people just wait. I can understand the people that are on 20mb broadband that want to downgrade hoping for better quality and speed but us 4mb users seem to have the best of virgins services at the moment. i hope going to 10mb does not cause us as much trouble as the 20mb upgrade caused others.

eth01 13-02-2008 20:48

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
TBC basically means that no date has yet been set for the uBR upgrades to take place - it's really nothing to worry about.

ikthius 13-02-2008 21:25

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
not sure if it was this topic or another topic about this upgrade, but I read that the Ambit 120 can't handle the pace of the upgrade, so people ordereed a new modem.......

this page (then select the size L then picked Ambit 120) says it can!!!

I am confused.

ik

Nicosia 14-02-2008 21:05

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
all these upgrades sound great but the customers on 20megs who dont even see 5megs how many see close to full 20meg? before upgrading more maybe they should make sure everyone is dling at full 20 or close to/?

dave6x 15-02-2008 10:50

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by ikthius (Post 34488894)
not sure if it was this topic or another topic about this upgrade, but I read that the Ambit 120 can't handle the pace of the upgrade, so people ordereed a new modem.......

this page (then select the size L then picked Ambit 120) says it can!!!

I am confused.

ik

My NTL Home 120 (Ambit) worked perfectly when I was on 10Mb a couple of years ago.

VM did have a hardware selector that said 120 modems would need to be replaced for 10Mb, but that went down for a couple of days then reappeared apparently having been amended to show 120's were OK, maybe because the hardware checker was probably originally for the 20Mb upgrade!

Serum 15-02-2008 15:09

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Does this mean after the so called upgrades,the 20meg service will run near that kind of speed.I downgraded to 4 meg,cos my so called 20 meg line ran at about .5meg during the day on a good day

dunno 15-02-2008 16:15

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
i am currently getting the 4mb service through my stb in order to get the 10mb upgrade will i need to change my service over to a modem

i seem to remember someone saying that the stb's can only handle 4mb ??

edit just found a link on the virgin website and it does say i need to switch to a modem connection.

dilli-theclaw 15-02-2008 16:17

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
I think I'll go down to 10mb when its been done in Bedfordshire. :)

Nicosia 15-02-2008 16:27

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
but how many customers will see anywhere near 50megs??

Serum 15-02-2008 17:39

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
hardly any thru past experience.....

Mick Fisher 15-02-2008 17:50

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Jefferson T (Post 34489882)
I think I'll go down to 10mb when its been done in Bedfordshire. :)

Seems like a good idea, but if, like mine, your 20meg struggles to make 10meg, at the times you want to use it, then it's likely that the 10meg will have a job making 5meg. If the STM limit is staying at 800meg then the downgrade is about as attractive as the present downgrade to 4meg is. :(

cleshe 15-02-2008 21:23

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by dave6x (Post 34489692)
My NTL Home 120 (Ambit) worked perfectly when I was on 10Mb a couple of years ago.

VM did have a hardware selector that said 120 modems would need to be replaced for 10Mb, but that went down for a couple of days then reappeared apparently having been amended to show 120's were OK, maybe because the hardware checker was probably originally for the 20Mb upgrade!

I only have the 4meg pack, but the 120 couldn't handle that properly. Since it was swapped for a 255 I've had almost the full speed constantly.Whatever the site says you need the 120 swapped.

lostandconfused 16-02-2008 07:37

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by cleshe (Post 34490050)
I only have the 4meg pack, but the 120 couldn't handle that properly. Since it was swapped for a 255 I've had almost the full speed constantly.Whatever the site says you need the 120 swapped.

Maybe you just had a faulty 120?

redhand 16-02-2008 08:18

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
We like to give our customers the best service we possibly can. That’s why we’re upgrading your broadband speed from up to 4Mb to up to 10Mb - free. No catch. No strings attached.

An album in a minute
If you thought 4Mb was pretty speedy, wait ’til you try 10Mb. You can download an MP3 music track in under 5 seconds (about the time it took to read that last sentence). A whole album takes less than a minute. And if you put the kettle on, you can download an episode of your favourite soap before it’s even boiled - under 5 minutes for half an hour’s telly.

Get ready for up to 10Mb
Your upgrade will happen automatically. No forms to fill or phone numbers to ring. And because Virgin Broadband comes via fibre optic cable (not telephone wires) your speed isn’t dependent on how close you are to a telephone exchange. It’s all part of our continuous investment in bringing you the fastest, easiest-to-use broadband in the UK.

The upgrade will start during February and will roll out region by region until the end of the summer. Keep an eye on the roll out plan at virginmedia.com/evenfaster for the latest news on your switchover date.


Can you make your Virgin Broadband even faster?
Your connection. Using a wireless or USB connection can slow you down. We recommend using the Ethernet cable in your starter kit; it’s faster, less temperamental, and easier to install.

The cable modem you use. If you’re a broadband L customer and you’ve been with us a while, we may need to upgrade your modem to help you get the most from the new speed increase. Don’t worry – if we do, we’ll do it for free. Just visit virginmedia.com/evenfaster to see if yours needs replacing.

Your PC. To get the most from our broadband service, we recommend your computer has certain specifications. You can find out if yours meets the requirements within our frequently asked questions at virginmedia.com/evenfaster.

For more info on any of the above go to virginmedia.com/evenfaster.

DaKnee 16-02-2008 10:20

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Yup same got the letter today.

eddcase 16-02-2008 10:42

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Great news then. Well, isn't it? :rolleyes:

Kymmy 16-02-2008 11:28

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Jefferson T (Post 34489882)
I think I'll go down to 10mb when its been done in Bedfordshire. :)


I wonder how many 20Mb'ers will take the option and go down in service. Makes you wonder if that's VM's plan to relieve some strain of the UBR's.

Jefferson which UBR are you connected to. Here in Barton-Le-Clay (not that far away from you) we go through Flitwick. I only ask as I've found the 4mb service to be really good from that UBR and hoping that the 10Mb will be just as good.

Kymmy

dilli-theclaw 16-02-2008 11:32

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Luton.

Aside from when I'm being shaped I get full speed on my 20mb.

I just want to go down to save a few pennies :)

kingwahwah 16-02-2008 11:57

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Got 120. Same one for 5 years after a couple of replaements! It hangs, getting <500kbps, etc... Went to site and 120 is "OK" for 10mb.

Do you think I should get a newer modem. I can buy one? If so from who and where. Or Should I push virgin CS for one if pricey?

Looking forwarding to getting 1mbps after upgrade in Reading!

dilli-theclaw 16-02-2008 11:59

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
You can't (legally) buy a modem so if you want a new one you should contact customer services.

Nicosia 16-02-2008 12:38

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
what about the 2meg customers dont they get anything? they should be at least upgraded to 4 maybe 5 megs?

tay77 16-02-2008 12:46

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Kymmy (Post 34490236)
I wonder how many 20Mb'ers will take the option and go down in service. Makes you wonder if that's VM's plan to relieve some strain of the UBR's.

Jefferson which UBR are you connected to. Here in Barton-Le-Clay (not that far away from you) we go through Flitwick. I only ask as I've found the 4mb service to be really good from that UBR and hoping that the 10Mb will be just as good.

Kymmy

I'm in Flitwick, and I've never had a real complaint to make about my 4mb. That said, the only problem we've ever had here is with power (4 V Boxes). But Virgin fixed that in a week with an extra cable from the street, and some tv signal sending-thing.

Here's to hoping 10mb will be problem-free...

Noggo 16-02-2008 13:43

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by redhand (Post 34490164)
We like to give our customers the best service we possibly can. That’s why we’re upgrading your broadband speed from up to 4Mb to up to 10Mb - free. No catch. No strings attached.

I have to disagree with the quote, they're doing it to get `upto 8Mb' ADSL customers. Same as the soon to be released 50Mb because BT are upgrading more of their exchanges to `upto 24Mb' ADSL2+.

It's a VM vs BT mine's BIGGER than yours. Let's just hope that the network improves in quality so it can handle all the extra bandwidth because it ain't been right since 20Mb was released.

Nicosia 16-02-2008 14:50

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
yes but some adsl isps like ukonline dropped their 24 meg speed to a 16 because no adsl customer is getting anywhere near 24megs.. adsl sucks id like to hear form someone on bethere's 2.5meg upload though that looks good but wouldent go back to adsl for the upload, at least with vm they use fibre optic lines and u get beter/faster downloads

sav112 16-02-2008 15:06

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Renfrew areaClydebank, Erskine, GreenockTBC
Uddingston areaCastlecary, Dumbarton, Motherwell, UddingstonTBC

I live in south side of Glasgow so what one is me?

spiderplant 16-02-2008 15:29

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Renfrew is ex-ntl, Uddingston is ex-telewest

Tony. 16-02-2008 16:10

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Just wondering will there be a corrisponding increase in the download/upload allowance or will we just hit the cap a lot faster??????

joglynne 16-02-2008 16:21

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
As far as I can remember when the 10MB went up to 20MB the download/upload allowance was not increased. :(

sav112 16-02-2008 16:57

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by spiderplant (Post 34490344)
Renfrew is ex-ntl, Uddingston is ex-telewest

thanks
I was NTL...

now only got the BB and the Phone got dropped and Tv went to Sky Digital....

Tony. 16-02-2008 17:56

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by joglynne (Post 34490378)
As far as I can remember when the 10MB went up to 20MB the download/upload allowance was not increased. :(

Strange!!! I thought traffic management came in after the upgrade to 20 meg. Must get the alzheimer's pills back :disturbd:

TehTech 16-02-2008 18:05

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Tony. (Post 34490422)
Strange!!! I thought traffic management came in after the upgrade to 20 meg. Must get the alzheimer's pills back :disturbd:

As far as I recall, you are right Tony! the STM did officially come into action with the introduction of the UPTO 20Mb broadband internet!:)

Tony. 16-02-2008 19:18

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
So the question still stands. Will we be getting an increase in the allowance or will VM just use this to limit the L customers to less than 1 meg. I suppose this will free up bandwith for the new 50 meg service

jrhnewark 16-02-2008 21:10

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Nicosia (Post 34490271)
what about the 2meg customers dont they get anything? they should be at least upgraded to 4 maybe 5 megs?

Why would they? They're already getting bargain basement better-than-ADSL broadband.

TehTech 16-02-2008 21:12

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Tony. (Post 34490452)
So the question still stands. Will we be getting an increase in the allowance or will VM just use this to limit the L customers to less than 1 meg. I suppose this will free up bandwith for the new 50 meg service

It has been stated time & time again, the new 50Mb users WILL NOT be using your bandwidth as it uses (EURO?) DOCSIS 3, NOT DOCSIS 1 as the current 1,2,4,10 & 20Mb tariffs...

There is a big difference between the 2, use the Search Forum tool to find info on the differences & specs of DOCSIS 1 & EURO DOCSIS 3, or use google and or Wikipedia.

sav112 16-02-2008 21:27

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Sounds great the high bandwidth users will jump at 50MB and get off the very Bandwidth that cant cope with them and that I’m on….its a win win. :D

Lets face it if your on the highest level and you want the Dog’s your going to move and that frees up bandwidth for us bargain basement users as it was put. I’d like to thank all those 20MB users who paid for this even when there service was nothing like 20mb.;)

Graham M 18-02-2008 07:44

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Just got a note through my door this morning confirming the upgrade process will start end of the month, we're usually pretty early on in the upgrade cycle so finger's crossed.

ray.hayes 18-02-2008 08:06

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by Jefferson T (Post 34489882)
I think I'll go down to 10mb when its been done in Bedfordshire. :)

When the Luton area gets upgraded, I too will drop from 20mb to 10mb -- until the 50mb is rolled out. The price difference between 10 and 20 is too much to justify staying on 20mb.

I know a lot of people complain about not getting 20mb, but I do get it most of the time (except Sundays) with the use of a good download-manager, I'll miss that, but live and have a few pounds in my pocket!

zeus9876 18-02-2008 09:01

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
My M8 just got the letter too saying that he will be upgraded from 4mb to 10mb within the next 7 days. Port Talbot area

cleshe 18-02-2008 09:05

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by lostandconfused (Post 34490159)
Maybe you just had a faulty 120?

According to the engineer who swapped mine for a 255, the 120 is incapable of taking the latest updates.I wouldn't know how accurate that is, I'm no tech. I do know I've had full speed since the update.
If you think otherwise, that the 120 is fit for purpose that's your privilege.I do know I spent 3 months complaining of the rubbish speeds prior to my modem being updated, and that the previous engineer told me there was nothing wrong with my modem--- which was very obviously not true.
As he hadn't even come in to look at it, I fail to see how he could have known anyway!

Graham M 18-02-2008 09:06

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Iirc, the 120 is fairly incompatible with QAM256, perhaps your area has been "updated" to this standard, and this is what was causing the problem.

lordy 18-02-2008 10:29

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by TehTech (Post 34490508)
It has been stated time & time again, the new 50Mb users WILL NOT be using your bandwidth as it uses (EURO?) DOCSIS 3, NOT DOCSIS 1 as the current 1,2,4,10 & 20Mb tariffs...

They'll still be on the same network though right? Out of curiosity, At what point in the topology will 50M traffic merge lanes with the rest?

dunno 18-02-2008 17:20

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
just had a letter from virgin today about the upgrade phoned them and thay are sending me a new modem(free of charge) as my stb will only do 4mb.

also the techie told me to connect the new modem within 24hrs of receving as the update could happed in the next few days (cosham area)

kryogenik 18-02-2008 17:28

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by dunno (Post 34491465)
just had a letter from virgin today about the upgrade phoned them and thay are sending me a new modem(free of charge) as my stb will only do 4mb.

also the techie told me to connect the new modem within 24hrs of receving as the update could happed in the next few days (cosham area)

I have STB too so I guess I'll be giving them a ring. My desktop's a fair distance away from the STB. Anyone know if it comes with decent lengths of cabling or will I be able to use my exisitng ethernet cable (cross-over I think?)
Where does it plug into?
Machine--> modem--> ? If it's that white box on the wall, will I need/get a splitter?
:confused:

dunno 18-02-2008 17:31

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
yea it goes into the white box and thay are also sending me a splitter

kryogenik 18-02-2008 17:32

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by dunno (Post 34491477)
yea it goes into the white box and thay are also sending me a splitter

Ah, nice one.
Hope I can use existing ethernet lead then.

lostandconfused 18-02-2008 17:45

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by kryogenik (Post 34491479)
Ah, nice one.
Hope I can use existing ethernet lead then.

If its a cross-over one, it wont work unless you get an adaptor.

TehTech 18-02-2008 17:50

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by lostandconfused (Post 34491503)
If its a cross-over one, it wont work unless you get an adaptor.

I was using a cross-over Ethernet cable from the cable Modem to my ethernet port & it worked perfectly, full 10Mb speeds 24/7

kryogenik 18-02-2008 17:55

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by lostandconfused (Post 34491503)
If its a cross-over one, it wont work unless you get an adaptor.

I think it is. I have an adaptor somewhere.

Quote:

Originally Posted by TehTech (Post 34491507)
I was using a cross-over Ethernet cable from the cable Modem to my ethernet port & it worked perfectly, full 10Mb speeds 24/7

Well, I'll give it a go. I can use the adaptor if it doesn't work.

lostandconfused 18-02-2008 17:55

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by TehTech (Post 34491507)
I was using a cross-over Ethernet cable from the cable Modem to my ethernet port & it worked perfectly, full 10Mb speeds 24/7

maybe im wrong then! sorry

dunno 18-02-2008 17:59

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
hey just wondering i have a belkin wireless router this one http://www.argos.co.uk/static/Produc...%2Brouters.htm

will that be compatible with 10meg ?

kryogenik 18-02-2008 18:02

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Another question. Anyone know which modem we're likely to be sent so I can swat up?

cleshe 18-02-2008 18:46

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by TehTech (Post 34491507)
I was using a cross-over Ethernet cable from the cable Modem to my ethernet port & it worked perfectly, full 10Mb speeds 24/7

Overclockers uk sell straight (Not crossover) cables from 99p for 1metre, 2.99 for 5 metres. Why take a chance on crossovers maybe working, maybe not?I know you have to add postage, but it isn't exactly expensive.
having said that, I've used crossovers to connect a router when it's all I had, and it worked.

BenMcr 18-02-2008 18:53

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by kryogenik (Post 34491536)
Another question. Anyone know which modem we're likely to be sent so I can swat up?

for ex-ntl areas ambit 255/256

i think its a scientific atlanta for ex-tw areas. not sure of the model

kryogenik 18-02-2008 18:58

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by BenMcr (Post 34491587)
for ex-ntl areas ambit 255/256

i think its a scientific atlanta for ex-tw areas. not sure of the model

Thanks Ben.

ceedee 18-02-2008 20:07

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by dunno (Post 34491533)
hey just wondering i have a belkin wireless router this one http://www.argos.co.uk/static/Produc...%2Brouters.htm
will that be compatible with 10meg ?

From Argos' description:
Quote:

# For cable supplied broadband customers.
# Connect to your existing Ethernet modem and enable your computer to share your cable broadband internet access wirelessly.
# Maximum speed of 125Mbps.
I'd hazard a guess that it'll work perfectly.

Good luck, Dunno!

howard.bates 18-02-2008 22:25

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Like many others, I received a letter from Virgin this morning announcing a free upgrade from 4MB to 10MB. A quick look at their website reveals that the "plans" for rollout are sketchy at best. Looking a bit further, the website tells me that my 3Com CMX modem (which has worked happily for more than 8 years and is rated at 40 Mbps) is no longer adequate. Hmmm.
So, they can't or won't tell us what is happening in as little as 10 days time, then they suggest that I spend money on an equipment upgrade which is probably not necessary. I find it very hard a) to feel reassured that they're in control of their business, and b) to believe that looking after my interests is near the top of their priority list.

kryogenik 18-02-2008 22:28

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
The new equipment is sent to you free of charge if applicable.

howard.bates 18-02-2008 22:38

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Due to a quirk of history (I was a very early subscriber to the cable modem internet service), I actually own my modem. I'd quite like to keep it that way.

BenMcr 18-02-2008 22:41

Re: Virgin 4Mb to upgrade to 10Mb February - Summer
 
Quote:

Originally Posted by howard.bates (Post 34491732)
Due to a quirk of history (I was a very early subscriber to the cable modem internet service), I actually own my modem. I'd quite like to keep it that way.

Indeed you can, but it won't do the faster speeds, you can still only use it on Virgin's network if you pay Virgin for a subscription, you probably don't get any discount for owning it etc ;)

This document (3Com CMX user guide) says:

Quote:

User data rates of up to 3000K,* faster than 56K analog modems, ISDN, or ADSL


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