Baguley 6 UBR upgrade
 

Thought I'd post for anyone on baguley 6 and having awful latency problems. After complaint and complaint and several tickets on the newsgroups I have now been told that a network upgrade is scheduled for mid march. I am assuming a network upgrade means a new UBR and the dreaded bagu6 resegmented. I don't have the ticket number though (whether that means I have been sold a story or not I don't know!!!)

Re: Baguley 6 UBR upgrade
 

i wouldnt hold your breath for a re segmentation of the UBR !

VM have a nasty habit of promising network upgrades that never seem to come.

Although, i hope in this case i am proved wrong and your service improves :)

Impz

Re: Baguley 6 UBR upgrade
 

Lets hope they do dud ubr 05

Re: Baguley 6 UBR upgrade
 

and runc4 , tonight is just absolute crap. my upload is faster than my download, and yes i did use speedtest to try it. but the speed on my usenet bears this out.

the fastest i seem to be getting is 500kb. it's been getting steadily worse over the past couple of months, first 18meg and then 12-14meg and recently less than 10meg. but tonight is a new record (not one that i want). will be moving within the next 6-8 weeks and if things don't improve then i'm sad to say (as before the 20 roll-out it was fab) i'll have to consider if i want to take my services with me. as for the money i'm paying i don't feel like i'm getting value for my hard earned money (and working with landfill sites is hard work).

Re: Baguley 6 UBR upgrade
 

getting speeds this low on the 20mb service is ridiculous. post your downtream and upstream modem info here and someone will take a look at them for you and determine whether it is your modem or something else at fault. go to http://192.168.100.1 and copy and paste downstream and upstream info on here.

:)~Ben B~:)

Re: Baguley 6 UBR upgrade
 

here you go, nothing that i can see out of the ordinary

Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -6.2 dBmV
Downstream SNR : 33.2 dB

Upstream Frequency : 42800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 47.0 dBmV
Upstream Mini-Slot Size : 2



ps. i don't see this changing when i move, as the new house is less that half a mile from this one.

[img]Download Failed (1)[/img]

Re: Baguley 6 UBR upgrade
 

Downstream Status
Operational
Channel ID
6
Downstream Frequency
331000000 Hz
Modulation
256QAM
Bit Rate
20480000 bits/sec
Power Level
3.8 dBmV
Signal to Noise Ratio
38.3 dB

Upstream Status
Operational
Channel ID
4
Upstream Frequency
25800000 Hz
Modulation
16QAM
Bit Rate
768000 bits/sec
Power Level
55.5 dBmV

Can anyone see a problem with mine ?

cheers in advance

Re: Baguley 6 UBR upgrade
 

yeh looks ok to me similar in comparison to mine, except your 2 up on upstream power level and 3 down on downstream power level in comparison so it isn't your modem. have you looked into downgrading to 2 or 4mb and seeing if you get better speeds on that as the poll that i created a not long ago on here suggested that most people have problems on 20mb and not many people have problems on the lower tiers. see for yourself http://www.cableforum.co.uk/board/12...bout-your.html

:)~Ben B~:)

Re: Baguley 6 UBR upgrade
 

How do i find out what UBR i'm on? i am in Didsbury and i have the baugley bit in my hostname and i am suffering with an absolutely dreadfull connection. I am on the newsgroups trying to get it resolved but at the moment i'm not getting very far.

Re: Baguley 6 UBR upgrade
 

click on the connection link at the top of the forum page. it will show you your hostname.

For instance mine is cpc4-harg1-0-0-cust733.leed.cable.ntl.com which means my UBR is harg1

Re: Baguley 6 UBR upgrade
 

cpc1-with4-0-0-cust***.bagu.cable.ntl.com

Ok so im not on a baugley one im on the withington, cheers!

Re: Baguley 6 UBR upgrade
 

your still part of the baugley network but not on a main bagu UBR.

Impz

Re: Baguley 6 UBR upgrade
 

I always thought i was on a baugley UBR i never thought the with4 was actually withington ;)

Hopefully tech support on the newsgroups will have my problem fixed before long....

Re: Baguley 6 UBR upgrade
 

try not to post your hostname in it's complete form.

Re: Baguley 6 UBR upgrade
 

i aint fussed i didnt give my IP thats the most risk.

Impz

Re: Baguley 6 UBR upgrade
 

No. But you can resolve hostnames. ;)

Re: Baguley 6 UBR upgrade
 

Heres mine, i actually rang up tonight they couldnt work it out so have arranged for an engineer to come out on sat which i think is going to be a waste of time!!!

What do you make of my information?

Thanks


Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -3.8 dBmV
Downstream SNR : 33.1 dB


Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size : 2

Re: Baguley 6 UBR upgrade
 

Just had a phone call from home to say our BB and Cable TV are both not working at the moment. I hope that something is done about Baguley as loss of tv/bb and other problems is a regular thing. :(

Re: Baguley 6 UBR upgrade
 

Thats true,

not something i am going to loose sleep over :)

Impz

Re: Baguley 6 UBR upgrade
 

You should, i've already hacked your computer, been shopping on Selfridges website with all the credit card details i got and took a copy of your porn, damn your into some nasty stuff ;)

Re: Baguley 6 UBR upgrade
 

what about the inability to spell a simple word like 'lose'? :p:

Re: Baguley 6 UBR upgrade
 

Every god dam time someone has to pick up on a spelling mistake.

It was easy to understand what he was saying maybe hes just not that good at spelling u have to think about things like this as the other person may have a good excuse to why they spell things wrong

Re: Baguley 6 UBR upgrade
 

Just rang them up again, in short the guy said there is over utilisation in your eare and the problem will be fixed within the next 24 - 48 hours!!!

Well simple if not i will be on the phone!!!

Re: Baguley 6 UBR upgrade
 

The best thing you can do is keep checking the status page and check the maintance you getting on the phone is not gonna help as customer services have no contact with the networks team

Re: Baguley 6 UBR upgrade
 

Maybe not but it will get me a refund!!

Re: Baguley 6 UBR upgrade
 

Depends on many refunds you have already we can only justify so much

Re: Baguley 6 UBR upgrade
 

Will wait until its actually fixed to see how long it out for. Im guessing you work for Virgin Media?

If so do you have any news on when baguley will be fixed? When i rang up last night i was told the problem was due to 'over utilisation' and will be fixed in the next 24-48 hours? Do you know if this is true or are they just having me on?

Many Thanks

:)

Re: Baguley 6 UBR upgrade
 

As far as I can see no maintance looks booked but I only have access to the status page

Re: Baguley 6 UBR upgrade
 

Is that the status page that we have access too?

Is there no one you can speak to that could confirm the date the guy above got in March?

Desperate times here, browsing the internet is about as much fun as sticking pins in my eyes :(

Re: Baguley 6 UBR upgrade
 

Hi Starbug,

I got the March figure by suggesting in the Virgin usenet support group that it was an issue of "high utilisation" on the UBR and i asked if there was any planned upgrades. Tech support got back to me and confirmed.
I must stress that you can be told different things each day though. :(

Today, despite posting numerous traceroute logs showing high hops and timeouts/ packet loss to game servers and common sites in a posting yesterday, i was told that there were no known issues. I guess they mean no actual critical issues, not simply over subscribed.

Re: Baguley 6 UBR upgrade
 

OK guys sorry to be the bearer of bad news but the baguley upgrade has been moved to the 18th April. I am furious. Its just ridiculous. I've been waiting for this upgrade for 6 months

Re: Baguley 6 UBR upgrade
 

Whilst its annoying, it is only another four weeks. Waited this long, another few weeks won't make much difference. ;)

Re: Baguley 6 UBR upgrade
 

oh and whats to stop them postponing it again? the date of 18th April is an unconfirmed date.

Its ridiculous and an absolute disgrace. I've decided to document my bad experience in a website and try and get some traffic to it. Maybe Virgin will listen if I put it under theirs for a week or so with adwords. I've been banging on about this upgrade for over 6 months.

I use the internet for one of my income streams and the simple fact is when it works I make money when it doesn't I lose money.