Is the VIP Pack still available?
 

I rang up VM yesterday to see if the VIP pack was still available and the lady I spoke to said yes. My bill was £88 pounds this included about £14 of telephone calls so thought the VIP pack would be better as that includes all services/call charges for phone for a flat fee of £85.

Rang up today and spoke to an Asian gentleman who said the telephone call charges were ON TOP of the £85 VIP pack? I thought the call charges were included in the price?

So is the VIP pack still available and are the telephone call charges in with the price as I can't find the VIP pack on VM's site anymore!

Re: Is the VIP Pack still available?
 

According to Digital spy you should get:

Talk Unlimited (24 hour calling)
Talk International (cheap international calls)
Talk Mobile (Cheap mobile calls)
Broadband Size: XL (10Mb)
TV Size: XL (Family/Supreme Pack)
All Sky Sports (1,2,3,Extra)/Movies (1-9/10)
V+ HD Box (TV Drive)
Second standard STB

An here is the link to it on Virgins site:

http://allyours.virginmedia.com/webs...ct.do?id=11029

Re: Is the VIP Pack still available?
 

Yes, it's still available. :) All landline calls are included in with the VIP Pack, but 0844, 0845, 090, 0870, etc numbers aren't. :) All calls beginning with 01,02 and 03 are. :)

Tom :)

Re: Is the VIP Pack still available?
 

I've rung back a few times but keep getting the 'foreign' call centre! They just can't understand what I'm saying. Three times they've got my account number wrong it's just so frustrating I put the phone down on them and try again hoping to get a UK call centre but nol uck so far.

I dropped the movies as It was costing too much and the BB was cut to 4mb to save money but the deal was 6 months and that's up now so the price I pay is around the VIP price.

I'll keep plugging away and hope to speak to someone who understands me!

Re: Is the VIP Pack still available?
 

What about doing it online, it says you can save £30 that way?

Re: Is the VIP Pack still available?
 

I don't trust them enough to upgrade online, I want to speak to someone who KNOWS what they are doing not keep repeating 'Sorry, what did you want?' or 'You want to know what?" :( There are a lot of questions I want to ask and the answers depend on whether I change the package, online upgrades can't answer all those questions as my package is part XL TV, L BB and M phone!

I've tried to speak to 6 foreign people and got nowhere, they are useless as call centre people they just don't seem to grasp a simple concept like 'Is the VIP pack still availble?' greeted with a pause and then "You want to know what?". The times I've had to repeat myself is unacceptable, please use people who have a firm grasp and understanding of English VM!!!

I'll try around 7pm and see if I can get someone who's English!

Re: Is the VIP Pack still available?
 

Sorted!

Rang back half hour ago and got a nice lassie called Michelle who put me on the VIP pack, answered my queries and was 1000000000000000000000% more helpful/efficient than the 6 foreign people I spoke with earlier today!

Movies are now activated, BB only showing 10mb but that could be my SB4100? Might have to ring up and get the modem swapped!

We'll see how this pans out now, cheers for the replies!

Re: Is the VIP Pack still available?
 

Had to cancel the VIP Pack, they forgot to mention it was a new 12 month contract which I do not want to enter into! If I had known it was going to be a new 12 month contract I wouldn't have agreed to it. :(

Re: Is the VIP Pack still available?
 

I'm not sure that I understand the reticence that seems to exist over a 12 month 'contract'.
Surely 'Stay for at least twelve months' is your part of the bargain for getting a better price.
If you don't want to stick around that long then why aren't you going where ever you want to go now rather than waiting 2 months....4 months.....8 months.....?

Re: Is the VIP Pack still available?
 

See here:

http://www.cableforum.co.uk/board/10...-question.html

Re: Is the VIP Pack still available?
 

I got the VIP pack about a month ago.

I firstly tried talking to some of the Virgin street vendors in our town centre who didn't really seem to know the detail and wanted to charge me £150 for the upgrade from my existing arrangement.

I then phoned Virgin and struck lucky when I spoke to a rather nice lady with a Scottish accent who gave me the VIP package for the £85. I asked her about the £30 installation charge and she described me as a "good customer" and simply waived it for me.

They came to install 6 days later and all has gone smoothly since (apart from them "forgetting" to request that my modem got upgraded from 4Mbps to 20Mbps. A quick phone call phone solved this problem and I now get a fantastic, um, 5.2Mbps).

Re: Is the VIP Pack still available?
 

Did they put you on a new 12 month contract though?

As I've said in my other thread I'm still 6 months into a 12 mointh contract and they won't let me have the VIP pack unless I agree to a new 12 month contract even though I'm paying VIP pack prices for less services!

So far i've had no feedback from VM regards the letter I sent them on the 10th or from a survey e-mail they sent me on the 9th asking how things went!

Re: Is the VIP Pack still available?
 

I was thinking of the £85 vip package but checking the website today everything seems to have changed!
I cant find a price and installation fees might be payable.(then again i might be thick and missing the obvious :dozey: )
Does anybody know how much it costs per monthe for the 'old' £85 per month pack (if its changed) and do you have to pay any install fees?

Apologies if i am missing the obvious and appear a bit of a :dunce:.

Re: Is the VIP Pack still available?
 

I apologise in advance but I really can't understand why so many people have a problem with a new 12 month contract.

In your case, I can only assume that you intend to take your business elsewhere for whatever reason in the time period between 6 months and 12 months from now.

If that is not the case then surely it is a no brainer to take more service for the same money and sign up for VIP?

---------- Post added at 10:26 ---------- Previous post was at 10:24 ----------

It's still there at £85 per month with an installation fee of £30:

http://allyours.virginmedia.com/webs...ct.do?id=11029

Re: Is the VIP Pack still available?
 

Yes I do intend to take my business elsewhere as I will get a better deal with SKY, not that VM were mildy interested in me explaining that or my current package seemed unfair against the VIP Pack and kept repeating like a parrot you'll have to take out a new 12 month contract if you want the VIP Pack, BWAARK take out a new 12 month contract, BWAARK take out a new 12 month contract, ad inifnitum!

Re: Is the VIP Pack still available?
 

everytime VM change their T&C you have a right to cancel your contract the new STM changes would imo be such an occassion.VM may argue you reply take me to court then

Re: Is the VIP Pack still available?
 

What if they just mark you/one as a payment defaulter?

Wouldn't that then adversely affect your/one's credit rating/record.

Re: Is the VIP Pack still available?
 

[QUOTE=Web-Junkie;34454496]As I've said in my other thread I'm still 6 months into a 12 mointh contract and they won't let me have the VIP pack unless I agree to a new 12 month contract even though I'm paying VIP pack prices for less services!
[QUOTE]

What do you expect, its like getting a phone contract and then you find a tariff offering more for less, you dont call the phone operator asking for the better deal and handset with out signing up to a new contract.

By all means go to Sky and sign up on a new 12month contract.

Re: Is the VIP Pack still available?
 

That's great - I like your strength of conviction.

What I dislike immensely is those that whinge on here and instead of doing something about it (like going elsewhere) they just whinge on and on and on and on........

Re: Is the VIP Pack still available?
 

Oh I *DO* intend to sign up to SKY with a new 12 month contract as it's a better deal than VM can provide, I fully understand it will be a 12 month contract, a better contract, not a 'rip you off now your 6 month deal we cocked up has expired' contract!

Re: Is the VIP Pack still available?
 

What else did you want us to say no its not we was having a laugh

Re: Is the VIP Pack still available?
 

Well I believe if you join Sky with Sky+ and 6 months later then want to upgrade to Sky HD they make you sign a new 12 month contract

So how is Virgin any different. In fact they let you change your b/band speed with no new contract. few other ISPs will

Re: Is the VIP Pack still available?
 

@BenMcr: I don't have a HD TV, nor will I be buying one anytime soon, so that point is moot!

@darthlinux: I don't expect VM to have a laugh, nor do I expect them to take the p**s!

Re: Is the VIP Pack still available?
 

you can negotiate with most things with VM, unfortunatly the minimum term isnt one of those.

Re: Is the VIP Pack still available?
 

exactly. Price and services are usually open to negotiation. Contracts are not. I hardly see people wanting the iPhone on O2 (or any mobile phone company to be honest) being able to say 'actually I want that brand new phone for free on my existing contract'. I would expect them to tell you where to go.

And my point wasn't moot. My point was even with Sky if you go from one service to another they are likely to ask you to sign up to a new contract. Going from standard Sky to Sky+ is a new 12 months

Even BT will make you sign a 12 month contract for a landline

Companies are not going to offer something for nothing. You get a reduced amount for your services, the company you are contracted to know they have an income for 12 months (allowing them to offer you a reduced amount) and round it goes

---------- Post added at 02:54 ---------- Previous post was at 02:49 ----------

Would like to point out if you are only six months into a contract with Virgin (as you stated HERE), you will either have to see out the contract before you sign up with Sky or pay an Early Disconnection Fee equivalent of £10 per service per month to the remainder of your contract to leave early

Re: Is the VIP Pack still available?
 

I meant the point was moot as far as ME upgrading to HD, sorry it sounded a bit offhand!

I'm going to have to see out the remainder of my contract, If I cancel VM get money for something I won't have and if I stay VM get money for something I won't have, Win/Win for VM then!

Re: Is the VIP Pack still available?
 

I just don't understand what the whole issue over this is. I understand that the new contract wasn't mentioned on the call when you asked for the VIP pack. Fine, that I accept they should have mentioned.

It is mentioned, however, on the website page for the VIP pack, in any printed advertising, and as you have said in your other post, you got a letter advising you of the fact it was a new contract.

If you are so anti new 12 month contract why are you going to sign up for sky and bt with a new 12 month contract for both?

According to Sky's own website, once you factor everything in the difference between the two packages is £5 per month. The TV with everything inc Sports and Movies Sky+ and second standard box is £55 per month. You then have to add £5 per month for Sky Talk Unlimited and £10 for the Sky 'up to' 16Mb broadband. This takes it to £70. Then factor in line rental you are looking at £80 per month. With Sky you then have to pay £99 for the Sky+ box and £30 for installation

Not even mentioning HD Virgin's VIP is £85 with a £30 install. Sky is £80 with a £129 install (even if you get the Sky+ for £49 that still a £79 install fee)

If you wanted Setanta the Virgin VIP is still £85 per month and Sky becomes £89.99 ;)

If you wanted a 3rd box (2nd standard box) with Sky it would be £10 per month rental (not counting any price for the box itself) so it would be £90. With Virgin when you have V+ its £5 (which with the VIP is £90)

Even if you wanted two recordable boxes Virgin VIP would be £95 for two V+ boxes (and you could pay the same £30 install fee). Sky would be £90 but you would probably have to pay another £99 for the second Sky+ box (in total £228 install fee, or £178 if you got the first one for £49)

The V+ has more recording options and can record more hours than the Sky+ and it is more likely you are going to get the broadband speed you pay for. Also, with Sky, you don't get the on-demand library or free repair for the life of the equipment. With Sky you also will have to pay out again if you ever do want to upgrade to HD

All in all I know which one I'd rather have

Re: Is the VIP Pack still available?
 

Sorry, just got a bit worked up again!

Re: Is the VIP Pack still available?
 

Is this £85.00pcm that is always being mentioned official? I just thought it was an out of date item on the website because my VIP package was increased to £87.00pcm quite a few months ago. Would it be worthwhile ringing CS?

Re: Is the VIP Pack still available?
 

its still 85.00 but you can add to it, eg. itemised billing, call barring etc. Cant think how it would come to an extra £2 though, id give them a call see whats going on.

Re: Is the VIP Pack still available?
 

I was told that when my 10MB BB was changed to 20MB the charge was increased by £2.00 and my BB bill has been a fixed £37.00 since then. I will have to ring them and get an explanation and will get back to this thread with their reply. I'm sure there will be an interesting answer.

Taken from a previous posting:

Changes to our Broadband Size: XL service
On 1st May 2007 the price for Broadband Size: XL will go up from £35 to £37 per month
The good news is that from May onwards we'll also be rolling out a programme to increase the speed of the Size: XL service from 10Mb to up to 20Mb*.
From the VM web site. It is the Broadband XL which goes to £37 from 1st May, so this may well affect people recieving bills now. There is no mention of the increase only applying to 'broadband only' customers, though some posts on CF indicate it will not apply to the VIP package (and possibly not the other bundles, though I've not seen anything about that).

The Broadband XL package upgrade to 20MB will 'officially' start to be rolled out from 1st May (though I see some people already have it).

As usual, during the rollout period, there will be countless posts on here to the effect 'why am I paying £37 for 10MB when others are getting 20MB for the same price', but I guess we are used to that by now.

Re: Is the VIP Pack still available?
 

Yes but the VIP discount was adjusted to take that into account. And again when the TU went down and the Sports & Movies went up.

As you get bill seperately for broadband, before 1st May it would have been £50 for TV and phone and £35 for broadband.

Now it is £48 for TV and phone services and £37 for broadband

Both of which give you £85 ;)

Re: Is the VIP Pack still available?
 

yes they did that to me when they ripped me off by over £300 now my credit rating is crap cuz of them.

Re: Is the VIP Pack still available?
 

Just had a bit of good news (not from VM mind), SKY rung me redarding the install offer I'd agreed in December (then had to cancel) and they asked if I was still interested, explained I had to cancel that offer due to my contract still having some months on it and was told the offer was still valid as I'd taken it up in the offer period and my account with SKY was frozen, not cancelled, so it was still valid and give them a call when you're ready to cancel VM.

So if that is true, then that's a free SKY+ for me and my neighbour (recommend a friend), free second standard STB as we're having Multiroom, free installation and free BT Line install! Now THAT is how you treat your customers :)

Obviously when the time comes to cancel I'd have to ring SKY and confirm this offer is indeed still available, and if it is, woohoo!! Something to look forward too I guess.