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Seventy two year old man stopped from buying alcohol
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Re: Seventy two year old man stopped from buying alcohol
Prehaps if the staff had used a bit of common sense?!? Or was that too much to ask?:)
I would love to be asked my age, but it appears those days are long gone! ;) |
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Some people are stupid, end of. I do not see why the guy feels the need to inform the press of the incident. Just go to another store
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must start carrying my passport I`m only 69
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Whilst I think it's daft, but if it's company policy to ask everyone (which is what the manager said) - then they have to ask - if the girl serving him hadn't asked, and been reported/pulled up on it, she'd have got a reprimand for it
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I had the same problen in Walmart in Florida a few years ago. 60 years old and because I didn't have ID on me then no bottle of wine. The queue was in uproar. It seems that there they have a system where every so often alchohol sales have to have ID details entered into the till or its no sale. Eventually in my case common sense prevailed and they stuck a customer with ID in front of me allowing my sale to sail through.
Unfortunately some women think they are asked for ID because they look so young..........................wrong! |
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Where does 21 come from anyway, the legal age is 18, not 21. |
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"Sir are you over 21" "Damn you've got me its a fair cop" |
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Hm, I think I got that wrong. Quote:
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You go to your local shop because its convenient, and when your local shop screws up, you prefer that the local shop puts it right so you can go on shopping locally. You suggest this man is stupid for making a fuss - I think he would be stupid if he needlessly complicated his weekly shopping trip rather than trying to sort it out. As he clearly stated, and was quoted saying in the BBC article, he has no problem with the principle of ensuring alcohol sales are not made to children, he has a problem with the brainless, humourless way it was enforced. The actions of the checkout operator as described in that article are disappointing enough, but if the branch manager really did carry on in the way he is said to have, then he is a disgrace who should not be in charge of any operation that claims to care about customer service. |
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Im 19, and i still get asked for ID when im buying alcohol from a store, but at 72 its a bit OTT
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He was absolutely spot on to go to the Press with this. There are two free local papers there, either or both of them would love a story like this. Then there's the Liverpool Echo. In all likelihood it's already had local Press coverage, that will be where the BBC cribbed it from. The bigger profile this story gets, and the more Morrisons decline to make any meaningful comment - by which I mean, engaging with the specifics of this case, rather than brainless repetition of company policy by an official 'spokesman' - the more room this pensioner has to cast himself as the victim, and the local store as the bad guy. We have had other, bigger demonstrations recently of how media coverage can be more important than actual facts on the ground in establishing in the mind of the public who is to 'blame' for something. This is a far smaller incident but the principles are the same. |
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All they did was brainlessly follow store policy no matter how absurd. It's not worth going to the media with IMO. Complain, then either decide to continue shopping there and bring ID just in case or shop elsewhere.
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There are other options - such as complaining in a public way that may be more effective at changing store policy than a simple comment card is. |
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Hope I'm not going 'off topic' too much?!?
Just been to our local Sainsburys. At that tobacco counter there are signs saying that 'as of 01/10/07, you have to be over 18 to buy tobacco products. Didn't realise that that one had been passed! |
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Thanks. Wasn't warching that one. To old and too busy watching the world demolish itself! |
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Anyway when did the age of drinking revert back to 21? I swear that an 18 year old can still buy alcohol legally. :erm: |
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Seems to be a more sensible cut off than 60+ IMHO. |
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Maybe he was a very young looking 72 year old. :p: |
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Same thing happened in January to an 87 year old.
http://news.bbc.co.uk/2/hi/uk_news/e...re/6296637.stm ...but why is it only in certain stores? Why not nationwide? . |
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My local Morrisons store has been reported by police to the licence justices. 2 plain clothes police officers accompanied a 15 year old girl whilst she purchased intoxicating liquor. After the purchase, the police officers revealed their identities and cautioned the store manager that he would be reported to justices.
Whilst not wishing to appear to condone the offence, I do believe that if they had not set out to entrap, no offence would had been commited. |
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You can argue that this guy is clearly over 21 so why bother asking him... but where do you draw the line? Someone who is over 50...? Over 40...? Over 30...? Much easier to impose a blanket "prove your age" policy for anyone and everyone. Quote:
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Sainsburys have signs up about being 21 etc I always wondered why when the legal age is 18
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I have got two Morrisons near me and I have been asked in both stores to confirm that I was over 21. This has been going on for nearly 2 years now. I have seen it happen to people far older than me...
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The guy objected to the manner in which she asked, and the manner in which the store manager dealt with it. Aren't they given guidance on good customer relations?
I wonder if the assistant was old enough to be selling alcohol. The store manager needs to learn how to deal with things like this, perhaps he is too young to have the correct life experience. |
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If you're old enough to be holding a credit card (and paying with it) then you're old enough to buy drink in the most part.:rolleyes: |
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There was a story a few years ago that a Petrol tanker drive, had pulled in to a service station off a motorway to fill up and get get some cigs,at 2am, they refused to sell him them because they didn't think he was old enough.
Despite the fact you had to be over 21 to drive a tanker. It all madness. |
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Don't they train checkout staff properly any more? :shocked:
Anyone knows that the correct way to serve alcohol to a pensioner is to flirt with them, flutter your eyes at them and say that you're not convinced by their fake ID but you'll sell them the bottle anyway so long as you don't tell the store manager ;) Policy or no policy - what kind of person doesn't recognise this as a rule just screaming 'break me' :rolleyes: |
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most big shops display signs saying if your under21 you will be asked for i/d shurly this is discrimination ,the law says 18 for alchohol and 16 for cigs, no mention of 21, theres no wonder young people fell peed off
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I've just come back from the shop over the road, a large group of lads were in there buying beer, they bought child travel cards whilst they were there as well, the assistant didn't even realise :dozey: :rofl:
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Pity I don't drink cause I want to be asked my age.......on second thoughts forget that cause I would be upset if they didn't now lol
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Well I never get asked at my local Morrisons..Maybe the fact I've taught a few of them is a deterrent. ;)
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They do seem to be serious in enforcing that policy in my local stores, so they may be serious over any disciplinary action... I wonder why the management have taken such a stance...imagine the trouble in a pub if the barmen had to do the same... :knock: ;) :D |
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slightly off topic, but i was in tesco last week, and some arsy assistant refused to serve me a bladeless razor unless i showed some ID.
What did she think i was going to do with a blunt bit of plastic? melt it and sniff the fumes? |
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I worked for Morrisons for a few months recently. I feel really sorry for the checkout assistants. Selling alcohol to the underage is taken very seriously by councils, by supermarkets, and by staff. Councils send in undercover operators to check. If an assistant is found selling alcohol to minors, the assistant can be fined up to £2,000, and the store can lose its licence if a repeat offender.
Training videos are circulated to staff showing an interview of an assistant who really did sell alcohol in good faith to an underage girl thinking that she did look over 21. I don't blame assistants for asking politely in refusing to take risks. On a check out assistant's wages, a fine like that is just not worth the risk. If that offends a customer, I'm sorry but imo, that's tough! A hardware shop in the same town as the Morrisons I worked at was visited by an undercover council inspector who watched a boy buy a craft knife. The shop owner received a fine that equalled more than his weeks takings. The poor innocent fool that served the kid thought that the inspector was his father! |
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Seriously, what on Earth? He looks clearly over 21. Did the person on the checkout have incorrect glasses, was colour blind or something? :erm:
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What happened in this store is clearly a bit OTT but I have to admit that if the store I used to work in had introduced this as policy I would have done the same. I work just a couple of miles away from the west kirby store where this happened and about 2 years ago I was caught out by a plain clothes police officer and an underage girl. I was fined £80 and because I had violated company policy by not checking her age anyway the company refused to support me financially (This was before challenge 21 policy existed). Luckily for me there was a collection done around the store and they collected the whole £80 for me. |
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In my opinion the checkout operator was following company policy, it was the attitude of the customer that caused the problem, he was asked to confirm he was over 21, all he had to do was to say yes?
Instead it becomes an out of proportion (imo) story in the national press. My son's ex girlfriend was fined £80 by her employer for selling alcohol to an under 18 customer, no sympathy implied, but it shows that the onus is on the employee to get it right - in the reported story the customer was guilty of failing to take that into account, in my opinion. Even though, at face value, it is 'bureaucracy gone mad' , it is being done for a very good reason - too many under age drinkers, so I, personally, welcome any measures taken to reduce that :) |
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I'm a bit confused by all this. If the check-out assistant asks a person if they are over 21 and they say "yes", does that clear the assistant of all responsibility? If not, then why ask?
Surely the check-out staff still have to make a judgement as to whether the person looks over 18/21. If they think they look under age (and the customer cannot provide ID) then they will not serve them even if they say they are over 21. If they think they look over 21 they will simply ask them, and if they say "yes" they will be served. Also a verbal "yes" or "no" means nothing. It can always be disputed later, so again, why ask if it cannot be proved or disproved (unless all conversations are recorded). |
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went to tesco yesterday ,got a few bits n bobs ,and a bottle of red, went thru the quick pay thingy [no till person] just about to pay when a young lady appears and asks sorry sir are you over21,i replied im twice your age love she smiled and said thats ok then, i havent been asked how old i am for over 30 years, are therse people sane
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According to USDAW the law states, to avoid prosecution, the seller has to 'take all reasonable steps' to avoid serving under age customers:
If I had been working on a checkout (which has to be a really mind numbing job) I might well have wanted to get into the habit of wanting every customer buying alcohol to confirm that they were legally able to make the purchase. And checkout assistants are constantly reminded of the need to be vigilant by managers. That's the climate that has been created in Britain with undercover enforcement officers. |
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Anyone who works for Morrisons are either two sandwiches short of a picnic or are just plain :dunce: I worked for Safeway/morrisons three years ago. I am glad I left. All the dairy was on the bottom of a pile of heavy ladened ready meals. Er, I think the dairy was like crushed.
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You said -
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I thought you had just got legless last night. |
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I went into the Morrisons in Eccles today. I had gotten some beer and after she had put the bottles through the till, she said to me in future I would have to provide an ID to prove that I was over 25.
Well, it's nearly 10 years since I passed that birthday and there is no way that I could pass for being younger. My only ID is my passport and I am not going to be carrying that around just to buy booze, I'd rather go elsewhere. Quote:
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I was in a local Tesco Metro the other night, the girl on the checkout served this guy with a couple of bottles of alcohol then refused to serve him with 20 cigs. :confused:
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I got asked for ID in ASDA on Saturday, while trying to buy cigarettes... I turned 18 back in 1995!!!! :rolleyes:
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Some of the customers who get challenged are understandably very irate, but I don't blame the staff for not taking the slightest chance. With the threats they face, who can blame them for being paranoid? Why should supermarkets and their staff make a stand against this nonsense? Nobody else does. |
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The the only time I've been ever asked for ID was when I was living in Toronto. I never get asked for ID round here.
I wonder if it's the fact that I am a very tall guy :) |
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But, doesn't everyone over the age of sixty seem drunk?
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Fair enough, there are people on the borderline where it is better to be safe than sorry, but I have seen them ask people in their 50's and above. Come on, let them use their own judgement, instead of a blanket question. |
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One, who even at 13 could pass for 18 easily (even to the point they could get served in pubs, or rent 18 videos). The other, who was 24 and got stopped doing both regularly enough (even at a local club, Langtrys in Beckenham, that has a reputation for allowing under-age girls in) that she routinely carried proof of her age. Back to the point: I can see that what has probably happend is that the store published this policy. The manager, wanting to look efficient to his superiors has probably asked his staff to go above and beyond what is required by the policy, so the woman has enforced the policy a little rigidly.. Either that, or the lady was in the middle (or at the end) of a long shift, and *really* wasn't thinking (I worked for Blockbuster, been there, done that). Either way it is good sense for the store to apologise, even if they are in the right. |
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Checkout operators should not be placed in a position whereby they feel they need to be so cautious, and they have been placed in that position by the rigid enforcement of the law. That's the way the law is applied now. |
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Cigarettes are the same age limit as alcohol now for anyone who's 16th birthday didn't come after the new legislation came in
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Bottom line,if you want to buy alchohol, DO NOT go to morrisons, simple really. |
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Yet nobody is allowed to buy more than two packs of Paracetamol from the same store. Which is a laugh.
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What is the problem if asked politely if you are over 18? If you are, it's simple enough to answer 'yes', collect your goods and be on your way. |
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and when you, your partner and your children are sick and you go into a store to by such drugs for all of them the limit means that in your weakened state you need to go back 24 hours later as the lot of you have got through the amount you can buy in one shop!
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Yeah, but surely that's a liability thing more than anything. No store wants some mad lawsuit against them for being the supplier of drugs that someone used to top themselves. Aside from that, I suppose it makes it at the very least, that bit more difficult for someone in that frame of mind. Slightest chance it might put them off too I suppose. |
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I know the no more than 32 Paracetamol rule was brought in to stop suicides from overdosing and apparently it's supposed to have worked(apparently a suicide can't work out the go to another shop trick) but I reckon the real winners were the pharmaceutical companies.
It began to cost double the price to buy the blister packs in packs of 32 or less.When I could buy 100 at a time it was so much cheaper. |
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Good points but:
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I wonder what the person on the checkout would ask if I bought 32 Paracetamol and 2 large bottles of whiskey or other spirits? Because i'm sure that'll do the job.
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Gotchya. ;)
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